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Dennis Putra Alfarizie, 2023, The online-based public service application, namely the SIDEMANG application, is still relatively new, namely in 2020, so there are still many obstacles faced in switching from manual public services to technology-based public services. For this reason, the researcher formulated the aim of the research conducted, namely to determine the effect of implementing Mayor Regulation No. 15 of 2020 concerning Electronic Services on Increasing Employee Performance in Electronic-Based Community Services. The type of research method used by researchers is a qualitative method, namely a type of research method that attempts to describe the entire process of the problem being studied as a unified whole, and tries to reveal the meaning contained in that process. Based on the results of the research that has been carried out, it can be concluded that the implementation of the SIDEMANG electronic-based service policy in Ilir Timur Dua sub-district. The use of SIDEMANG at the Ilir Timur Dua District Office has been implemented since 2020. The implementation of the SIDEMANG policy is in accordance with Mayor Regulation No. 15 of 2020 concerning Electronic Services. Ilir Timur Dua District has also fulfilled the requirements of SIDEMANG organizers, namely substantive, administrative and technical requirements. Administrative services using SIDEMANG have the aim of providing convenience to the community in managing administrative issues in the District and the factors that influence the success of policy implementation include: communication, resources, disposition and bureaucratic structure of SIDEMANG implementation, not all of which run smoothly and well. Keywords: Implementation of Palembang Mayor Regulations, Electronic Based Community Services, Service Quality

Faleri Swastiko, 2023, This research was conducted with the aim of determining the quality of public services at the Kalidoni Subdistrict Office, Palembang City. To determine the level of public satisfaction with the quality of public services at the Kalidoni Subdistrict Office, Palembang City. Furthermore, researchers also use types of data and analysis using a quantitative data approach. "Quantitative data is data in the form of numbers or qualitative data that is summarized." Sugiyono (2013:14). Based on its nature, this research is associative in nature and is used to describe the influence of service quality on community satisfaction at the Kalidoni sub-district office, Palembang City. Based on the results of research and discussion regarding the Influence of Service Quality on Community Satisfaction at the Kalidoni District Head Office, Palembang City, the author concludes that there is an influence between Service Quality and Community Satisfaction which has been strengthened by the calculation results from the correlation test results of the Service Quality variable (X) on the Satisfaction variable Community (Y) is shown by the R value obtained at 0.672 or 67.2% and the results of the coefficient of determination test that the R Square figure (coefficient of determination 〖(R〗^2) value of 0.442 means that the variable Service Quality (X) is able to explain changes in variables Community Satisfaction (Y) is 44.2%, so Service Quality has a moderate influence. Keywords: Service Quality, Community Satisfaction

Yesmi Puspa Dewi, 2023, Background of the problem at the Palembang City Population and Civil Registration Service Office, Palembang City Population and Civil Registration Service, where employees whose attendance rate is less than one month without a valid reason, are given a written warning and deductions are made for additional income in the following month and the problem Others look like the office entry time for employees within the Population and Civil Registration Service office is still late and the employee's exit time is ahead of the stipulated time. The aim that the author wants to achieve in this research is to find out the implementation of Palembang Mayor Regulation Number 5 of 2022 concerning Providing Additional Income (TPP) for Civil Servants in the City Government Environment at the Palembang City Population and Civil Registration Service (Case Study Article 20 Paragraph 1). The research method used in this research is Qualitative Descriptive in connection with the research title regarding the Implementation of Palembang Mayor Regulation Number 5 of 2022 concerning Providing Additional Income (TPP) for Civil Servants in the City Government Environment at the Palembang City Population and Civil Registration Service (Case Study Article 20 Paragraph 1). Based on the results of research regarding the implementation of Palembang Mayor Regulation Number 5 of 2022 concerning Providing Additional Income (TPP) for Civil Servants in the City Government Environment at the Palembang City Population and Civil Registration Service (Case Study Article 20 Paragraph 1), it has been implemented well but still There are several things that have not been implemented well, including the following: the implementation process in preparing performance reports in accordance with Palembang Mayor Regulation Number 5 of 2022 concerning Providing Additional Income (TPP) for Civil Servants within the Palembang City Government is not optimal. where employees in submitting these reports are often late, this clearly has a big impact on the process of seeking Employee Additional Income (TPP). Keywords: Implementation, Providing Additional Income

Rizki Marsalina, 2023, The purpose of this research is to determine and analyze the Collaborative Governance Process in Agrotourism Development in Palembang City (Case Study of Sungai Jawi Educational Agrotourism, Sungaiselincah Village, Kalidoni District in Palembang City). The research method used in this research is a qualitative research method. According to Darmadi (2013: 153), the research method is a scientific way to obtain data with certain useful purposes. The scientific method means that research activities are based on scientific characteristics, namely rational, empirical and systematic. Based on the explanation above, it can be concluded that the research method is a scientific way to obtain data with certain purposes and uses. Based on the results of research regarding the Collaborative Governance Development Process in Palembang City (case study of Sungai Jawi Educational Agrotourism, Kalidoni District), the Collaborative Governance Process in the development of Jawi River Educational Agrotourism has been carried out through the stages of face to face dialogue, trust building. trust), commitment to the process (commitment to the process), and intermediate outcomes (intermediate results achieved) which have been implemented well. Keywords: Collaborative governance process, agritourism development

Yusi Elliyanti, 2023, Dynamic Records Management in Increasing Work Effectiveness at the Palembang City Archives and Library Service. (Person Case Study), Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Supervisor 1 Mr. Tarmizi Enrianto, S.Sos., M.Si and Supervisor II Mrs. Rahmawati. SH., M.Si. The purpose of this research is to determine dynamic archive management in increasing work effectiveness at the Palembang City Archives and Library Service (Person Case Study), and to determine the inhibiting factors in dynamic archive management at the Palembang City Archives and Library Service. The method used in this research is a qualitative research method by collecting data through observation, interviews, documentation, literature study. Based on the results of research regarding Dynamic Archives Management in Increasing Work Effectiveness at the Palembang City Archives and Library Service (Case Study), it can be said that it is going well even though there are several obstacles in managing archives such as a lack of facilities and archivists who are still lacking because there are only 3 archivist at the Palembang City Archives and Library Service. Keywords: Role of Librarians, Palembang City Archives and Library Service.

Serliana, 2023, Implementation of Permenkes No. 8 2019 about society empowerment in health sector at Puskesmas Kenten Palembang, State administration major at Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang. Main Advisor ( I ) Mrs Rohmial, S.E.,M.Si and Assitant Advisor ( II ) Mr Ir.H.Mansyur Husin,M.Si. Process service and society needs specially for pregnant mother, toodler, or children in helath case always be main concern in health management. Highest death case and newborn become main factor why need to understand what kind of service form in society empowerment in health sector specially for pregnant mother and toodler. Base of study result, we know that Puskesmas Kenten Palembang also good and corrective in organize society empowerment in health sector specially for pregnant mother and toodler activities. Also knowledge, public awarness, developing organization, SDM potential utilization, partnership advocacy, and program suitability of society needs can good implemented in communication, resource, dispotition ,dan birocration structure become main point in process of Implementation of Permenkes No. 8 2019 about society empowerment in health sector at Puskesmas Kenten Palembang Keywords: implementation, service, healthy, empowerment

Anval Syakirin, 2023, Implementation of Regulation of the Minister of Villages, Development of Disadvantaged Regions and Transmigration No. 7 of 2021 concerning Priorities for the Use of Village Funds in 2022 (Case Study of Belimbing Jaya Village, Belimbing District, Muara Enim Regency) (Case Study of Tanjung Mulya Village). Department of Public Administration at the Satya Negara Palembang College of State Administration (STIA). Main Supervisor (I) Mrs. Rahmawati, SH., M.Si and Assistant Supervisor (II) Mr. Jahri A, S.Sos., M.Si. A village is a legal community unit that has territorial boundaries that has the authority to regulate and manage the interests of the local community as well as government affairs based on the initiative, origins and customs of the local community as well as traditional rights that are recognized and respected in the government system of the Republic of Indonesia. The Village Government as the government administrator is carried out by the village head to organize the people, protect the people and fulfill the people's needs and has a strategic role in assisting the regional government in the government administration process, including development. This research aims to obtain analysis results regarding the Implementation of the Village Fund Allocation (ADD) Policy in Improving Village Development in Belimbing Jaya, Belimbing District, Muara Enim Regency. The results of the research show that the implementation of the Village Fund Allocation Policy (ADD) in Improving Village Development in Belimbing Jaya, Belimbing District, Muara Enim Regency has not run optimally. Among the 4 indicators proposed by Donald Van Metter and Carl Van Horn, there are several indicator points that have not been achieved, namely targets and objectives that have not been achieved optimally, communication carried out by the Village Head to the community is only carried out at the beginning of receiving village funds, and management of fund allocation. The community still feels that the village is unfair because there are several areas in Belimbing Jaya Village that have not been fully developed. Keywords: Implementation of Village Fund Allocation Policy to Increase Development

Suci Anggi Andini Sari, 2023

Ridho Ariansyah, 2023, The Influence of Service Quality and Promotion on Consumer Loyalty of Light Rail Transit (Lrt) South Sumatra Light Railway Management Center. Department of Public Administration at the Satya Negara Palembang Administrative Science College, main supervisor (I) Dr. Supardi, S.Sos., M.Si and accompanying supervisor (II) Hendriyenti, S.Ag., M.Pd.I Light Rail Transit (LRT) or Integrated Rail Crossing itself is the term for light rail, LRT is a Passenger Train system that operates in urban areas running alongside other traffic or on special tracks. In Indonesia, the new LRT has been operated in two cities, namely the capital, Jakarta and the city of Palembang, which was built to support the mobilization of athletes and tourists at the 2018 Asian Games. The aim of this research is to examine the magnitude of the influence of service quality and promotions on consumer loyalty for the Palembang City Light Rail Transit (LRT). The method used is a quantitative method, data collection techniques using observation, questionnaires, literature study and documentation. The results of the research show that there is an influence of service quality on consumer loyalty at the South Sumatra Light Railway Management Center LRT. There is an influence of promotion on consumer loyalty at the South Sumatra Light Railway Management Center LRT. There is an influence of service quality and promotion on consumer loyalty at the South Sumatra Light Railway Management Center LRT. Keywords: Service Quality, Promotion, Consumer Loyalty

Adam Purnama Aji, 2023, The aim of this research is to determine the effectiveness of employee work discipline in improving employee performance at the Palembang City Manpower Service. And to find out what factors are involved in implementing Employee Performance Improvement at the Palembang City Manpower Office The hypothesis in this research is that there is a significant influence between discipline and employee performance and the provision of employee work benefits. Data collection was carried out by observation, interviews, documentation and literature study. Effectiveness of employee work discipline at the Palembang City Manpower Service has been going very well. This can be seen from the goals and abilities, exemplary leadership, justice, inherent supervision, punitive sanctions, firmness, human relations that have been implemented well. The performance of employees at the Palembang City Manpower Service is quite good, with strategic efforts to achieve goals, standards, feedback, tools or facilities provided, competence, motivation and opportunities given to employees, which makes employees enthusiastic about improving their performance. Keywords: Effectiveness of Employee Work Discipline in Improving Employee Performance

Meini Lutfiah Mahbubillah, 2023, Implementation of Regional Regulation of South Sumatra Province Number 8 of 2020 concerning Withdrawal of Retribution for Company Landing Services at UPTD PASDPL South Sumatra Province Transportation Service, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA), Main Supervisor (I ) Mr. Dr. Supardi, S.Sos., M.Si and Assistant Supervisor (II) Drs.H. Adenan Zachri, M.Sc. When withdrawing the levy for docking services, there was a delay in inputting ship data and there was a cessation of withdrawal of the levy for docking services, and the aim of this research was to analyze how the existing regulations were implemented and to find out whether there were factors that were obstacles in collecting the levy for services. One of the aims of this anchorage and the collection of this levy is to fill the regional treasury so that it can provide comfort to users of docking services in the port environment used. This research uses a qualitative approach method, using observation analysis, interviews and documentation, which helps researchers to obtain data related to what is needed regarding the collection of levies for this company's anchoring services. So the results of this research show that the implementation of this regulation is already underway, but there are still delays in inputting docking service levy data due to companies not being able to provide enough ship documents, so levy officers must improve communication with consumers or user fees as well as stopping the collection of levies for anchoring services and having the effect of increasing local revenue. Keywords: Docking Services Levy

Taufiq Berlian, 2023, To find out about the implementation of the Minister of State Apparatus Empowerment and Bureaucratic Reform Regulation Number 8 of 2021 concerning the Performance Management System for Civil Servants at the South Sumatra Provincial Health Service Secretariat (case study article 8 paragraph 2). In this research, a qualitative descriptive method is used, which is a type of research that does not intend to test a particular hypothesis, but only describes what is true about a particular variable, symptom, situation or phenomenon. This research is intended to collect information regarding the status of a variable or theme, existing symptoms or conditions, namely the state of the symptoms (phenomena) according to what they were at the time the research was conducted (Widodo & Mukhtar, 2010; 15). Based on the results of research and discussion, the author can provide the following conclusions: In the implementation process there are a number of obstacles, namely: Limited resources, namely facilities and infrastructure or facilities in the context of providing services in terms of quantity and type and there are still overlapping policies. , due to the implementation of regional autonomy, however, the results of the implementation are quite satisfactory because the resulting effects are not only limited to civil servants personally but also to all employees at the South Sumatra Provincial Health Service Secretariat. Keywords: Implementation of Ministerial Regulations for Empowerment and Bureaucratic reform, Performance Management System

Saiful Umar, 2023, The method used in this research uses quantitative research methods with a population and data sample of 55 people by distributing questionnaires to all existing populations.Based on the test results. Based on simple linear regression data processing, the equation Y = 0.407 + 0.752 while the regression coefficient value It can be concluded that the independent variable, namely competency (X), has a positive effect on the dependent variable employee performance (Y), where every increase that occurs in the independent variable is followed by an increase in the dependent variable. Conclusion: that Palembang City Manpower National Service employees have high ability in Work. Judging from the test table that the researchers tested in the coefficient of determination test, it explains the magnitude of the correlation or relationship value (R) of 0.837. From this output, we obtained (R Square) of 0.700, which means that the influence of the Competency variable (X) on Employee Performance (Y) is 70%, the remaining 30% is influenced by other variables outside this research. Keywords: Competence, Employee Performance, Manpower Department

Trisda Zahara, 2023, Based on the problem formulation above, the author can create a research objective to determine the implementation of Governor Regulation Number 78 of 2016 concerning Organizational Structure, Job Description and Functions of the Investment Service and One-Stop Integrated Services in the Field of Investment Promotion. In conducting this research to obtain data, researchers prefer to use qualitative research methods, methods that emphasize the aspect of in-depth understanding of a problem. Researchers prefer to use in-depth analysis techniques, namely examining problems on a case-by-case basis because the method Qualitative believes that the nature of one problem will be different from the nature of other problems. In order for the research to get good results, the researcher collected complete data, namely in the form of primary data and secondary data. The researcher obtained the results of the analysis of the success of communication, namely, the transmission, clarity and consistency of communication that existed at the Telang Sari Village Office in the application of minimum service standards which was classified as ordinary, but in terms of transmission, consistency and clarity it could be considered good, because the delivery of information in communication . Based on the results of interviews, it was found that the communication carried out by Investment Promotion employees still had obstacles in collecting data on potential investment opportunities in the region in 2023. Based on the results of the research and discussion above, the author draws the conclusion that the implementation of Governor Regulation Number 78 of 2016 concerning Composition The organization, description of duties and functions of the One Stop Investment and Integrated Services Department is running well, however there are still several obstacles in terms of resources which state that there is a lack of information on investment potential and opportunities, the competence of HR personnel in the IT sector and poor spatial planning and poor internet connection. However, it has been proven that there are still obstacles in providing data and information regarding potential investment opportunities. Keywords: Implementation, Organizational Structure, Job Description And Functions Of The Department Of Capital Investment

Tri Rahmawati Kartika, 2023, The Influence of Job Training on EmployeePerformance at the South Sumatra Province Industrial Service, State Administration Department at the SATYA State College of State Administration (STIA) Palembang. Main advisor Dr. Supardi, Sos.M.Si (I) and accompanying supervisor (IT) Hj Helda Fitrian, S.Pd.M, Si Based on the author's observations on the stairs; 11 October 2022 at the South Sumatra Province Industrial Service Office, the author found that old employees or senior employees were less interested in participating in job training which was their responsibility, this is what makes senior employees consider job training to be unimportant in helping them carry out their work and responsibilities. they. The aim and research carried out was to analyze and test the effect of training on the performance of South Sumatra Provincial Industrial Service employees. The method used in this research is a form of quantitative data analysis research, in this case the data collection techniques used are observation, document study, questionnaires and documents. As a result of the research and discussion, the research can conclude that many employeeswith long work experience or senior employees are less interested in participating in job training for which they are responsible. This makes industrial service employees effective and specialized, so there is a need for job training for all employees and those who are senior Keywords: the effect of job training on employee performance

Rita Muliati, 2023, An employee must have a disciplined attitude at work. Discipline is the key to success in an organization, because with discipline possessed by employees, organizational goals can be achieved. Therefore, leadership strategies are very necessary in increasing employee discipline. Therefore, this research aims to find out how leadership strategies can improve employee discipline in the Palembang City Regional Archives and Library Service.This research is classified as a qualitative descriptive research type, which means this research describes a real phenomenon or event. The informants in this study were 5 people. Research data was obtained from various data sources, namely primary data and secondary data. Data collection was carried out through observation, interviews, literature study and documentation. The data analysis techniques used are data collection (reduction), data presentation and verification conclusions.The results of this research are that the strategies used to improve employee discipline at the regional archives and library services in the city of Palembang have worked quite well. This can be seen from the indicators that the author put forward, while the leader's communication skills, implementing policies and complying with provisions in improving employee discipline have not yet worked optimally. Keywords: Leadership Strategy and Employee Discipline

Muhammad Rafif Bahtiar, 2023, The aim of this research is to determine the implementation of the Regulation of the Minister of Manpower of the Republic of Indonesia Number 6 of 2020 concerning the Implementation of Domestic Apprenticeships at the Palembang City Manpower Service. The method used in this research is qualitative research methods by collecting data through observation, interviews, literature study and documentation. From the research results, participants who take part in apprenticeships in this country are required to pass the selection and follow all the stages determined by the committee. This has been regulated in the Regulation of the Minister of Manpower of the Republic of Indonesia number 6 of 2020 concerning the Implementation of Domestic Apprenticeships at the Palembang City Manpower Service. Keywords: Implementation, Regulation of the Minister of Manpower of the Republic of Indonesia, Manpower Service

Adus Marlina, 2023, The Role of Librarians in Improving Community Reading Culture at the Palembang City Archives and Libraries Service. (Person Case Study), Department of Public Administration in Sekolah Tinggi Ilmu Administara (STIA) Satya Negara Palembang. Pembimbing 1 M.r Teacher Tarmizi Enrianto, S.Sos., M.Si dan Pembimbing II Teacher Rahmawati. SH., M.Si. The purpose of this study was to determine the role of librarians in increasing the reading culture of the community at the Archives and Libraries Office of Palembang City (Case Study of People), and to find out the inhibiting factors for the role of librarians in increasing the reading culture of the community at the Palembang City Archives and Libraries Office. The method used in this study is a qualitative research method with data collection through observation, interviews, documentation, and literature study. Based on the results of researchers regarding the Role of Librarians in Improving Community Reading Culture at the Archives and Libraries Office of Palembang City (Case Study of People), the role of librarians in improving society's reading culture has not gone smoothly because there are still few human resources who are less reliable in managing existing librarians in the library, there is still a lack of infrastructure to support visitors to the library, due to a lack of budget and government assistance which is still very limited and the community does not understand the importance of a reading culture. Keywords: The Role of Librarians, Archives and Libraries Office of Palembang City.

Surati, 2023, Implementation of Regulation of the Minister of Home Affairs of the Republic of Indonesia number 2 of 2017 concerning Minimum Village Service Standards at the Muliasari village office, Tanjung Lago District, Banyuasin Regency, South Sumatra (Case Study Article 5), Department of State Administration at the Satya Negara College of State Administration (STIA) Palembang. Mr. H. Suparman, S. Sos., S. Pd. I.,M. Si as Supervisor I and Mr. Sukhaidi, S Ag., S.Sos., M.Si as supervisor II The public has high hopes for administrative services, namely providing excellent service, in other words providing the best possible service to customers/society, so that customers/society feel satisfied, which is a manifestation of the obligations of state officials as public servants, national servants and state servants. In its implementation, the village government has authority related to the implementation of village public services to the community. This research uses qualitative methods, namely collecting data in a natural setting using natural methods and carried out by people or researchers who are naturally interested. The research method provides an overview of the research design which includes: procedures and steps that must be taken, research time, data sources, and with what steps the data is obtained and then processed and analyzed. The results of this research show that the implementation of Indonesian Minister of Home Affairs Regulation Number 2 of 2017 concerning Minimum Village Service Standards (case study article 5) carried out at the Muliasari village office has been implemented. The Muliasari Village Government has implemented it in accordance with applicable procedures. In all areas, the Muliasari Government has carried out public services in a systematic and structured manner.

Maya Permata Sari, 2023, Implementation of Government Regulation Number 17 of 2020 concerning Amendments to Government Regulation Number 11 of 2017 concerning Management of Civil Servants at the Sukarami Subdistrict Office, Palembang (Case Study Article 162), Department of State Administration at the College of Administrative Sciences (STIA) Satya Negara Palembang. Main Supervisor (I) Mr. Dr. Supardi, S.Sos., M.Si and Supervisor (II) Mr. Ir. H. Heru Adi Putranto, M.Sc. Based on Article 1 Number 2 in Government Regulation Number 11 of 2017 concerning Management of Civil Servants, which has subsequently been amended to become Government Regulation Number 17 of 2020. From initial observations carried out by researchers at the Sukarami District Head's Office, it was found that there were indications of problems with poor resource management. officers in terms of improving work performance related to career development. In the placement of employees in Sukarami District, Palembang City, some of them are employees who have poor performance. The lack of Sukarami District Office officials in mastering the tasks and functions they are given. As well as the lack of clarity in the division of tasks, resulting in overlaps in the implementation of tasks. In this research, the method used is a qualitative method, where research is carried out directly on the specified research object so that you can see and observe directly the problems to be researched. Implementation of Government Regulation Number 17 of 2020 concerning Management of State Civil Apparatus (ASN) at the Sukarami Palembang District Head Office has been carried out, because communication, resources, disposition, organizational structure have been running well, while discipline has also been good in terms of the duties and responsibilities of the apparatus. The State Civil Service (ASN) has carried out the main duties and functions in each respective section and implemented the employee code of ethics that has been implemented at the Sukarami Palembang Subdistrict Office. Keywords: Implementation; State Civil Service Management

Amin Rais, 2023, Title "The Influence of Vertical Communication on Employee Work Productivity at the Sub-District Office of Sukarami District, Palembang City. Advisor I (Ahmad Yani Kosali, SE., SH., MM) and Advisor II (Yofitri Heny Wahyuli, S.Sos., M.Si). In this study there are two variables, namely variable X (Communication) and variable Y (Work Productivity). At the Sukarami District Head Office, Palembang City. This research includes research using a quantitative approach. The population in the study were 38 employees of the Sukarami District Office, Palembang City. The sample used was 38 people. Data analysis techniques used in this study were validity test, reliability test, t test or partial test, simple regression test and determination test. Data analysis in this study used the help of the IBM SPSS Version 25 program. Based on the results of data processing from distributing questionnaires and with the help of the IBM SPSS Statistics version 25 program, the t count was 4.155 with a Sig.t count of 0.000, the significance value is less than 0.05 So that it can be interpreted that Ho is rejected and Ha is accepted, which means that the alternative hypothesis proposed can be accepted, namely communication has a significant effect on employee work productivity in the sub-district head of Sukarami sub-district, Palembang city with a determination coefficient of 38.1%, while the remaining 61.9% is influenced by other variables not examined. in this research. Keywords: Communication and Work Productivity

Otniel Nainggolan, 2023, Government institutions play an important role in providing public services to the community. Public services provided by the government cover various sectors such as health, education, transportation, housing, environment, and others. Every government institution strives to achieve optimal performance by improving the quality of Human Resources to provide good, effective and efficient public services. Therefore, the government must ensure that the services provided comply with established standards and meet the needs of the community. The purpose of this research is to determine and analyze the application of Good Governance principles in public services at the Sematang Borang District Head's Office, Palembang City, and to find out the factors that are obstacles to Good Governance principles in services at the Sematang Borang City District Head's Office. Palembang. The method used in this research is a qualitative research method with data collection through observation, interviews, literature study and documentation The results of the research show that the application of the principles of good governance in public services at the Sematang Borang District Head Office, Palembang City has been running quite optimally, because employees carry out their duties and obligations according to their respective functions, employees are responsible for the policies set, each employee carries out their duties according to their respective functions. SOUP. The factor that hinders public services at the Semang sub-district head's office is that the sub-district head does not always come because he is outside the city, making it difficult for him to sign the letter that is being drawn up. Furthermore, the attitude of the employees prioritizes the interests of their family so that the queuing system implemented does not work well. Keywords: Good Governance Principles, Public Services

Taufiqurrohim, 2023, The aim of this research is to analyze the Implementation of Electronic Records Management in Improving Service Quality at the Palembang City Archives, Library and Documentation Service. In this research, the author used qualitative research methods. According to (Sugiyono, 2017), the qualitative research method is a research method used to examine the condition of natural objects. Where the researcher is the key instrument, the data collection technique is carried out by triangulation (a combination of observation, interviews), the data obtained tends to be qualitative data, data analysis is inductive, and the results of qualitative research emphasize the meaning of understanding uniqueness rather than generalization. Based on the results of the research and discussion described in Chapter V, it can be seen from the concept of electronic archive management which has indicators of archive planning (planning), archive management (organizing), and archive control (actuating), as well as archive supervision (controlling) and the concept of service quality. which consists of indicators of direct evidence (tangibles), concern (empathy), responsiveness (responsiveness), and reliability (reability) as well as guarantees (assurance). Researchers can draw conclusions that the Implementation of Electronic Records Management in Improving Services in the Archives, Library and Documentation Service Palembang City has not been implemented optimally. This is caused by several factors, namely: first, the competence of archive managers who are not in the field of archives administration. Second, an electronic archive application that does not copy all archives from the previous application. Keywords: Electronic Records Management, Archives Service Quality

Rizky Wulandari, 2023, Implementation of the Waste Bank Program in Waste Management Services at the Palembang City Environment and Sanitation Service (Case study in Sukarami District). Department of State Administration at the Satya Negara College of State Administration (STIA) Palembang. Main Advisor (I) Ms. Holipah, S.Sos., M.Si and Assistant Advisor (II) Mrs. Dian Anggraini, SIP., M.Sc. Along with the development of time, the number of residents in a place will certainly increase and technological developments will become more sophisticated and industrial growth will also be quite rapid so that it produces a lot of waste of various kinds. The existence of waste in society can be very worrying if it is not immediately handled and managed properly good and right. As one of the solutions to overcome this problem, the Ministry of Environment is making efforts to implement a Garbage Bank. This activity is to teach the public to sort, as well as raise public awareness in waste management. This study aims to obtain the results of an analysis regarding the Implementation of the Waste Bank Program in Waste Management Services in Sukarami District. The results showed that the Implementation of the Waste Bank Program in Waste Management Services in Sukarami District was quite good even though its implementation had not run optimally. Among the 6 indicators put forward by Van Meter and Van Horn, there are several indicator points that have not been achieved, namely goals and objectives that have not been achieved optimally, inadequate resources, and not yet maximized communication. As well as the waste management indicators based on the Regulation of the Minister of Environment and Forestry Number 14 of 2021 that waste segregation does not meet the criteria in the regulation and that no waste processing activities are carried out at this waste bank. Factors constraining the Implementation of the Waste Bank Program in Waste Management Services in Sukarami District are the lack of community participation in managing waste, the community does not care about waste, inadequate resources, lack of facilities to process/recycle waste. Keywords: Implementation of the Waste Bank Program in Waste Management Services

Bellisan Adetio, 2023, The aim of this research is to determine the implementation of the Covid-19 Vaccination Socialization Program in Palembang City (Case Study at the South Sumatra Provincial Health Service). The method used in this research is qualitative research methods by collecting data through observation, interviews, literature study and documentation. From the research results obtained in the implementation of the Covid-19 Vaccination Socialization Program policy at the South Sumatra Provincial Health Service, it is as good as it should be, this can be seen from the condition and size of the number of people who have been vaccinated against Covid-19. Where the group's interests and targets have been well-adjusted, which can provide several benefits for society as well as provide change and prevent infection of circulating viruses, the decision making made by the government has been good and appropriate in vaccinating people who are afraid of contracting the Covid-19 virus. , as well as the implementation of the outreach program carried out by the South Sumatra Provincial Health Service has gone well to reduce people's fear due to rumors circulating, which say that many people have died as a result of carrying out the Covid-19 vaccination.

Dwinurdianty Deriska, 2023, Needs are increasing, while prices of basic necessities are soaring, making some people feel distressed and exhausted. Meanwhile, to earn a salary, an employee must work hard. Some even have to look for side businesses outside. For this reason, the intelligence of a leader in improving the discipline and performance of his employees is very much needed. One of the steps taken by leaders is usually to provide incentive allowances for employees. The hypothesis in this research is that there is a significant influence between discipline and employee performance and the provision of incentive allowances. Data collection was carried out using test techniques, questionnaires and interviews. Data analysis was carried out using analysis which was used to test the hypothesis regarding whether there was an influence between providing incentive allowances and increasing employee discipline and performance. The results of the test analysis, which was strengthened by questionnaire and interview data analysis, found that there was a large influence on providing employee incentives to increase employee discipline and performance. Keywords: Employee Competency, Service Quality

Muhammad Firmansyah, 2023, Judul Skripsi: Peranan budaya organisasi dalam meningkatkan prestasi kerja pada Kantor Satuan Polisi Pamong Praja Kota PalembangKota Palembang. jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang, Pembimbing Utama (1) Bapak Ir. H. Heru Adi Putranto.,M.Si. Pendamping (II) Bapak Edi Suharli, S.H., M.Si Latar Belakang Penelitian ini adalah Berdasarkan observasi penulis, bahwa budaya organisasi dalam meningkatkan prestasi kerja pegawai pada Kantor Satuan Polisi Pamong Praja Kota PalembangKota Palembang ini masih ada yang belum melaksanakan fungsinya dengan baik. Tujuan Penelitian Untuk mengetahui peran budaya organisasi dalam meningkatkan prestasi kerja pada Kantor Satuan Polisi Pamong Praja Kota PalembangKota Palembang, Metode yang digunakan dalam penelitian ini adalah metode kualitatif, Teknik Pengelolaan Data (Teknik Observasi, Teknik Wawancara, Dokumentasi, Studi Pustaka) Teknik Analisa Data (Reduksi Data, Penyajian Data, Penarikan Kesimpulan) Simpulan dari penelitian ini adalah bahwa Peranan budaya organisasi dalam meningkatkan prestasi kerja pada Kantor Satuan Polisi Pamong Praja Kota Palembang sudah berjalan cukup baik karena secara keseluruhan masing-masing indikator dari konsep Budaya Organisasi dan konsep Prestasi Kerja sudah di jalankan dengan semaksimal akan tetapi pada indikator Memberi Perhatian Pada Setiap Masalah Secara Detil di Kantor Satuan Polisi Pamong Praja Kota Palembang masih kurang dipatuhi oleh setia anggota Satuan Polisi Pamong Praja Kota Palembang. Kata Kunci : Peranan budaya organisasi dalam meningkatkan prestasi kerja pada Kantor Satuan Polisi Pamong Praja

Wahyuni Eka Saputri, 2023, The purpose of this research is to determine the implementation of Minister of Education and Culture Regulation Number 10 of 2020 concerning the Smart Indonesia Program (PIP) at the Regional Coordinator of the Talang Kelapa District Education and Culture Service, Banyuasin Regency. The method used in this research is qualitative research methods by collecting data through observation, interviews, literature study and documentation. From the results of research at the Regional Coordinator of the Education and Culture Service, Talang Kelapa District, Banyuasin Regency, it can be concluded that transmitting or channeling information is done by socializing directly with the community and making direct appeals to the community, then the information provided by the Education and Culture Service is also clear so that the Smart Indonesia Program (PIP) can run smoothly. Keywords: Implementation, Regulation of the Minister of Manpower of the Republic of Indonesia, Manpower Service

M. Nandy Pramudya, 2023, The aim of this research is to find out and analyze bureaucratic REFORMATION in improving employee performance at the South Sumatra provincial health office. The method used in this research is qualitative research methods by collecting data through observation, interviews, literature study and documentation. Based on the research results, bureaucratic REFORMATION has an important role in improving employee performance at the South Sumatra Provincial Health Service. It can be seen through Presidential Regulation Number 81 of 2010 concerning the Grand Design of REFORMATIONi Bureaucracy which includes, Organization, in the South Sumatra Provincial Health Service the utilization of organizational functions has been carried out well, and compliance with statutory regulations has also been complied with properly as it should be, the resources of the apparatus in work has been good, and the authority given to employees has been carried out well, they are responsible for the work given, the public services available at the South Sumatra Provincial Health Service have been running well, and the mindset and work culture have been able to encourage employees to work more good again. Keywords: Bureaucratic Reform, Employee Performance, South Sumatra Provincial Health Service.

Jella Anggraini, 2023, Thesis title "The Influence of Health Service Quality on Patient Satisfaction at the Sei Selincah Community Health Center in Sei Selincah Village, Kalidoni District". Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA) Main Supervisor (1) Tarmizi Endrianto, S.Sos., M.Si and Assistant Supervisor (II) Holidan, S.Sos., M.Sc. Quality of health services is the patient's perception regarding the superiority of health services which is the accumulation of satisfaction for many patients over many service experiences. The hypothesis in this research is that there is a positive and significant influence between quality and patient satisfaction at the Sei Selincah Community Health Center, Palembang City. The research method used is the quantitative research method, which is a method that aims to find data in the form of numbers and is objective. This research involved a sample of 90 respondents consisting of community health center employees and patients in the community health center. The analysis techniques used in this research are normality test, hypothesis test (t test), and simple linear regression test. Based on the research results and discussion, it can be concluded that service quality is able to have a significant influence on patient satisfaction. The magnitude of the influence is 0.655, which means that if the correlation results are squared and multiplied by 100%, it is found that the influence of work facilities on service quality is 65.5%. While the rest is influenced by other variables not tested in this study. Keywords: Service Quality, Patient Satisfaction

Yudi Wardana, 2023, The aim of this research is to determine the effectiveness of employee work discipline in improving employee performance at the Palembang City Manpower Service. And to find out what factors are involved in implementing Employee Performance Improvement at the Palembang City Manpower Office The hypothesis in this research is that there is a significant influence between discipline and employee performance and the provision of employee work benefits. Data collection was carried out by observation, interviews, documentation and literature study. Effectiveness of employee work discipline at the Palembang City Manpower Service has been going very well. This can be seen from the goals and abilities, exemplary leadership, justice, inherent supervision, punitive sanctions, firmness, human relations that have been implemented well. The performance of employees at the Palembang City Manpower Service is quite good, with strategic efforts to achieve goals, standards, feedback, tools or facilities provided, competence, motivation and opportunities given to employees, which makes employees enthusiastic about improving their performance. Keywords: Effectiveness of Employee Work Discipline in Improving Employee Performance

Vicky Lestari, 2023, The Role of Subdistrict Head Leadership in Increasing Community Participation in Maintaining Environmental Cleanliness in Sukarami District, Palembang City, Department of State Administration at the Satya Negara Palembang College of State Administration (STIA). Main Advisor (1) Ir. H. Heru Adi Putranto, M.Si and Assistant Advisor (II) Hj. Citra lasha, S.Psi., M.Si. In this research, it is based on views that were carried out on the research object being studied by interviewing several people and district employees who represented as respondents in this research. To obtain concrete data in accordance with the problems discussed, the author conducted observations on the community and sub-district employees who are the basis of the smallest government unit of a state government community. The community must participate and be given sufficient trust and authority in managing the sub-district household, so that can be independent. Keywords: Leadership Role and Community Participation

Maryuni, 2023, The aim of this research is to implement the Regulation of the Minister of Manpower of the Republic of Indonesia Number 39 of 2016 concerning the Placement of Workers in the Palembang City Manpower Service. The method used in this research is qualitative research methods by collecting data through observation, interviews, literature study and documentation. From the research results, there are still many Job Seekers who do not have a Job Seeker ID card because the company where they apply/work does not require Job Seekers to have a Job Seeker ID card. This has been regulated in the Regulation of the Minister of Manpower of the Republic of Indonesia Number 39 of 2016 concerning the Placement of Workers for the Palembang City Manpower Service. Keywords: Implementation, Regulation of the Minister of Manpower of the Republic of Indonesia, Manpower Service

Sadam Saputra, 2023, Title: Implementation of Palembang Regional Regulation Number 4 of 2019 concerning Village Community Empowerment Institutions (LPMK) in Village 2 Ilir, Ilir Timur II District, Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Supervisor (I) Dr. Supardi, S.Sos., M.Si and Supervisor (II) Asmawati, S.Sos., M.Si The goals of community empowerment institutions in villages and sub-districts are still not running optimally, causing slow development of village or sub-district community empowerment institutions. This occurs due to a lack of resource capacity and institutional organizational capabilities. In carrying out empowerment, institutions must have knowledge about empowerment and be more innovative so that they can create empowerment programs that are right on target. Empowerment is not just about creating activity programs, but by looking at the potential that exists in society and then developing that potential and turning that potential into something useful. An area definitely has potential that can be used as an object of empowerment, both the potential of the village's natural resources and the skills of its people. This research was conducted using qualitative methods. Meanwhile, data collection was carried out by means of observation, in-depth interviews and documentation studies. Data analysis is carried out during data collection, then reducing data, presenting data, verifying and drawing conclusions from research results. The research results show that the implementation of LPMK in the field is going well and in accordance with applicable regulations. However, there are aspects that need to be improved, such as standard operating procedures (SOP) which have weaknesses in being intervened by individual interests, the quantity of human resources that is not ideal, there are indications that the companion's discretion has the potential to deviate. As well as the socio-cultural environment which is very influential in the continuity of LPMK in the field. Keywords: Implementation of Village Community Empowerment Institutions

Widya Anisah, 2023, Implementasi Peraturan Menteri Dalam Negeri nomor 2 Tahun 2016 Tentang Kartu Identitas Anak pada Dinas Kependudukan dan Pencatatan Sipil Kota Palembang ( Studi Kasus Pasal 3 Ayat 2 ). Jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang. Pembimbing Utama(I) Dr. Supardi, S.Sos., M.Si dan Pembimbing Pendamping (II) Rahmawati, SH., M.Si. Berdasarkan observasi penulis pada Dinas Kependudukan Dan Pencatatan Sipil Kota Palembang penulis menemukan permasalahan bahwa masih minimnya sosialisasi mengenai program Kartu Identitas Anak (KIA) pada masyarakat. Apabila hal tersebut terus berlanjut maka tujuan yang ingin dicapai akan sulit untuk diperoleh. Untuk mengetahui Implementasi Peraturan Menteri Dalam Negeri nomor 2 Tahun 2016 tentang Kartu Identitas Anak pada Dinas Kependudukandan Pencatatan Sipil Kota Palembang. Metode penelitian yang digunakan dalam penelitian ini adalah dengan bentuk penelitian deskriptif dengan analisa data kualitatif. Hasil penelitian dan pembahasan, maka peneliti dapat mengambil simpulan bahwa secara keseluruhan Implementasi Peraturan Menteri Dalam Negeri nomor 2 Tahun 2016 Tentang Kartu Identitas Anak pada Dinas Kependudukan dan Pencatatan Sipil Kota Palembang sudah dilaksanakan sesuai dengan prosedur yang ada akan tetapi masih kurangnya sosialisasi mengenai program Kartu Identitas Anak (KIA) ini sehingga masih kuranya pengetahuan masyarakat tentang pentingya Kartu Identitas Anak tersebut. Penulis dapat memberikan saran pada Dinas Kependudukan dan Pencatatan Sipil Kota Palembang bahwa untuk membentuk tim khusus dalam mensosialisasikan program Kartu Identitas Anak (KIA) agar timbul kesadaran masyarakat akan memfaatnya sehingga timbul minat membuat Kartu Identitas Anak (KIA) untuk anak-anak mereka. Kata kunci: Implementasi dan Kartu Identitas Anak

Muhammad Ismail, 2023, "Implementation of Government Regulation Number 30 of 2019 concerning Performance Assessment of Civil Servants in Seberang Ulu II District, Palembang City (Case Study article 4)." "Department of State Administration at the Satya Negara Palembang Administrative Science College, Supervisor (1) Tarmizi Endrianto, S.Sos., M.Si and Supervisor (II) Dahnial, S.E., M.Kom This research is motivated by the problem of Civil Servants (PNS) as State Civil Apparatus having a very important role in administering government and national development in order to realize national goals. The success of government administration depends on the perfection of the State Civil Apparatus, namely Civil Servants. According to Law Number 5 of 2014, Civil Servants are Indonesian citizens who meet certain requirements, appointed as State Civil Apparatus permanently by civil service development officials to occupy government positions. From the research results, it was found that the implementation of Government Regulation Number 30 of 2019 concerning Civil Servant Performance Assessment in Seberang Ulu II District, Palembang City (Case Study article 4) was categorized as quite successful. However, the performance and impact in the Palembang City Government Regional Regulation Number 30 of 2019 concerning Civil Servant Performance Evaluation is still in the unsuccessful category. Nevertheless, it can be concluded that Government Regulation Number 30 of 2019 concerning Civil Servant Performance Evaluation has been implemented quite successfully. Keywords: Implementation, Government Regulation (PP), Palembang City

Adam Reza Pratama AD, 2023, Judul: Peranan Kepemimpinan dalam meningkatkan Kinerja Pegawai di Kantor Satuan Polisi Pamong Praja kota Palembang, Jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi (STIA) Satya Negara Palembang, Pembimbing Utama (I) Rahmawati, SH., M.Si dan Pembimbing Pembantu (II) Drs. H,. Adenan Zachri., M.Si. Seorang pemimpin di lingkungan organisasi kerja, selalu memerlukan sejumlah pegawai sebagai pembantunya dalam melaksanakan tugas-tugas yang menjadi volume dan beban kerja unit masing-masing. Hal ini membawa konsekuensi bahwa setiap pemimpin berkewajiban memberikan perhatian yang sungguh-sungguh untuk membina, menggerakkan dan mengarahkan semua potensi pegawai di lingkungannya agar terwujud volume dan beban kerja yang terarah pada tujuan. Pimpinan perlu melakukan pembinaan yang sungguh sungguh terhadap pegawai di lingkungannya agar dapat meningkatkan kepuasan kerja, komitmen organisasi dan kinerja yang tinggi. Tujuan penelitian untuk mengetahui dan menganalisis Kepemimpinan dalam meningkatkan Kinerja Pegawai di Kantor Satuan Polisi Pamong Praja kota Palembang. Metode yang digunakan dalam penelitian ini adalah jenis deskriptif kualitatif, dan teknik pengumpulan data dengan cara observasi, wawancara dan dokumentasi serta studi pustaka. Berdasarkan hasil penelitian, Peranan Kepemimpinan dalam meningkatkan Kinerja Pegawai di Kantor Satuan Polisi Pamong Praja kota Palembang sudah baik, hal tersebut terlihat dari kemampuan analis, keberanian pengambilan keputusan, ketegasan kepala Kantor dan kemampuan kepala Satuan Polisi Pamong Praja Kota Palembang untuk menggerakan dan memerintah bawahannya menjalankan pekerjaan yang diselesaikan dengan tepat dan cepat. Kata kunci : Peranan Kepemimpinan dan Kinerja Pegawai

Risky Wahyudi, 2023, The aim of this research is to determine the influence of the work environment on employee performance at the Jambi City Youth and Sports Department. This research contains two variables, namely variable X (Work Environment) and variable Y (Employee Performance). This research uses a quantitative approach with descriptive research methods. The population in the study were employees at the Jambi City Youth and Sports Department with a population of 38 people and in this study the sample obtained was 38 employee respondents. Data collection techniques use interviews, questionnaires, documentation and observation. Data analysis is simple linear analysis. The results of the correlation analysis research show that there is an influence on the work environment and employee performance at the Jambi City Youth and Sports Service office. This can be seen by the correlation coefficient value of t calculated at 4.155 with a calculated Sig.t of 0.000, at a significance level of 0.05, if t calculated is greater than t table then Ho is rejected and Ha is accepted for Performance is declared rejected and the alternative hypothesis reads there is an influence of the work environment on employee performance which is declared acceptable. Thus, the conclusion in this research is that there is an influence of the work environment on employee performance which is accepted. So the work environment has an influence of 38.1% on employee performance at the Jambi City Youth and Sports Office. Meanwhile, the remainder is 100% - 38.1% = 61.9%, caused by other variables. Keywords: Work Environment and Employee Performance

Yesta Arnita, 2023, Implementation of Government Regulation Number 96 of 2012 Concerning Public Services at the Sematang Subdistrict Head Office Form Palembang (study article 12), Department of State Administration at the Satya Negara Palembang College of State Administration (STIA), Main Supervisor(1) Mr Ir.H.Heru Adi Putranto, M.Si and Assistant Supervisor (11) Mrs. Rahmawati, SH., M.Si Subdistricts are divisions of administrative areas in Indonesia under a district or city. The sub-district has a position in the district or city area as a regional technical implementer which has a certain work area led by the sub-district head. The Sematang Borang Sub-District Office, Palembang, is one of the sub-districts in Palembang City, a fractional sub-district of Sako Sub-district which consists of 4 (four) sub-districts with an area of 2,585.25 Ha. This research aims to find out how to implement Standard Operating Procedures (SOP) regarding Services. Public at the Sematang Subdistrict Office Form Palembang. This research uses a qualitative descriptive method. Data collection was carried out using observation, interviews and documentation techniques. The results of this research show that the service standards at the Sematang Borang Subdistrict Office in Palembang have been carried out quite well according to applicable procedures, however the service standards cannot be said to be good, because there are people who receive less friendly service from the Subdistrict Office employees and make people less comfortable in managing all the requirements so that the service does not run according to community expectations Keywords: sub-district office, Semang sub-district, Palembang form

Ayu Astuti, 2023, Thesis title "Effectiveness of Public Services on Employee Performance at the Subdistrict Office of Sematang Borang Subdistrict, Palembang City", Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Supervisor (I) Tarmizi Endrianto, S.Sos., M.Si and Supervisor (II) Drs.H. Adenan Zahri., M.Si. This research uses quantitative descriptive methods. The number of samples in this study was 32 respondents. The respondents in this research were employees who worked at the sub-district office of Semang Borang sub-district, Palembang city. Meanwhile, the population is 32 employees. The test results show that public services have a significant relationship with employee performance. The results of simultaneous testing show a value of 31.271 with a probability level of 0.000 which falls below alpha 5%. Meanwhile, the results of simple linear regression analysis are Y=a+bX =0.939+0.795. Thus, it can be stated that there is a positive and significant relationship between the independent variable (public services) and the dependent variable (employee performance). Then Ha is accepted and Ho is rejected. Keywords: Public Services, Employee Performance

Siboeli Gulo, 2023, Implementation of Government Regulation Number 94 of 2021 Concerning Civil Servant Discipline in the Sub-District Office of Sematang Borang District, Palembang City, Department of State Administration at the Satya Negara College of State Administration (STIA) Palembang, Main Advisor (I) Mr. Dr. Supardi, S.Sos., M.Si And Mr. Sunarto, SH., M.Si Counselor (II) Civil Servants are not only elements of the state apparatus but are also state servants and public servants who always live in the midst of society and work for the benefit of society as well. The position of Civil Servants (PNS) is very important and determines the success or failure of the government's mission to organize government in realizing national ideals. Utilization of civil servants continues to be improved, especially those related to quality, service efficiency and protection of the community. Data collection was carried out using interviews and documentation techniques. The research results of which was strengthened by data analysis and interview documentation data. Keywords: Implementation of Government Regulation Number 94 of 2021 Concerning Civil Servant Discipline

Dewita Gulo, 2023, The aim of this research is: "To find out and analyze the implementation of Government Regulation of the Republic of Indonesia Number 94 of 2021 concerning Civil Servant Discipline in the Sematang Subdistrict Office, Form, Palembang City (Case Study Article 8 Paragraph 2)". The author states that the research method is a scientific approach to obtaining data with specific purposes and uses. The four key words to pay attention to in this case are scientific methods, data, objectives and specific uses (Sugiyono, 2019:2). Based on the results of the research and discussion, it can be concluded that the implementation of Government Regulation of the Republic of Indonesia Number 94 of 2021 concerning Civil Servant Discipline in the Sematang Subdistrict Head Office, Forms consisting of 4 (four) indicators, namely Communication, Resources, Position and Bureaucratic Structure, has been implemented. according to existing rules. The 3 (three) indicators contained in the Government Regulation of the Republic of Indonesia Number 94 of 2021 concerning Civil Servant Discipline Case Study Article 8 Paragraph 2, which include Oral Reprimands, Written Reprimands and Statements of Dissatisfaction, have been implemented optimally. Keywords: Implementation of Government Regulations, Civil Servant Discipline

Gustiana, 2023, Thesis title Implementation of Minister of Education and Culture Regulation Number 10 of 2020 Concerning the Smart Indonesia Program (PIP) at the Palembang City Education Office." (Case Study Article 3) majoring in Public Administration at the Satya Negara College of State Administration (STIA) Palembang, Main Supervisor (1) Mrs. Rahmawati.SH.,M.Sc. Assistant (II) Mr. Holidan.S.Sos.,M.SI The background of this research is based on the results of temporary observations in the implementation of the Smart Indonesia Program, problems were found in the policy implementation process. In the City of Palembang it is known that the implementation of the Smart Indonesia Program has not been running effectively and efficiently, and there is a lack of transparency in the provision of the Smart Indonesia Program (PIP), and the implementation cannot be accounted for or is not accountable, the appropriateness cannot be described or implemented in a realistic and proven manner. and the benefits are also not implemented or the activities are not in line with national priorities. The research objective was to find out and analyze the Implementation of the Minister of Education and Culture Regulation Number 10 of 2020 concerning the Smart Indonesia Program (PIP) at the Palembang City Education Office. The method used in this study is a qualitative method, Data Management Techniques (Observation Techniques, Interview Techniques, Documentation , Literature Study) Data Analysis Techniques (Data Reduction, Data Presentation, Drawing Conclusions) The conclusion of this research is that the Regulation of the Minister of Education and Culture Number 10 of 2020 concerning the Smart Indonesia Program (PIP) at the Palembang City Education Office has been going well. This can be seen from the indicators that the author put forward, only for effective and efficient indicators the problem is that the distribution takes a long time because it has to go through the process of checking data and files and validating IWA data in the Dapodik Application so that it becomes ineffective and efficient. Keywords: Implementation, Smart Indonesia Program (PIP)

Reza Alvita, 2023, Majoring in State Administration with the title: Implementation of Republic of Indonesia Government Regulation Number 28 of 2012 concerning Archives in the Subdistrict Office of Ilir Timur Tiga District, Palembang City. The main supervisor, Mrs. Hendiyenti, S.Ag., M.Pd.I and the second supervisor, Mr. Drs.H. Adenan Zachri, M.Sc. Archives are an important activity as long as an organization is still carrying out its activities, both routine and development activities. The effectiveness of records management in an office may also be influenced by the employees who work in the records unit, the means or facilities used to assist in managing records and the funds available for maintaining these records. Based on observations in June carried out at the Ilir Timur Tiga District Head Office, Palembang City, problems were found, namely that there were archives that were damaged by termites, storage facilities were fragile and the available shelves were full, there were documents lying on the cupboard, next to the cupboard. even lying on tables because there was no space, and the archives were not neatly arranged, making it difficult for employees to find the archives. The purpose of this research is to determine the implementation of the Republic of Indonesia Government Regulation Number 28 of 2012 concerning Archives (Case Study Article 31) in the Subdistrict Office of Ilir Timur Tiga District, Palembang City and to determine the Barriers to Implementing the Republic of Indonesia Government Regulation Number 28 of 2012 concerning Archives ( Case Study Article 31) At the Subdistrict Office of Ilir Timur Tiga District, Palembang City. The method used in this research is a qualitative method with research using observation, interviews, documentation and literature study. For data analysis, data reduction steps, data presentation and conclusion drawing are used. Based on the results of research and discussion, the results obtained in the implementation of Republic of Indonesia Government Regulation Number 28 of 2012 concerning Archives are not optimal. Even though the information provided is clear, the resources are adequate, the disposition or attitude of employees or staff is well received, and the bureaucratic structure is optimal. However, the use or borrowing of archives is not optimal because there are still parties who return archives for a long time, and archive maintenance is not optimal because there are still archives that don't have a place, so there are some archives lying on tables, even next to cupboards. This has an impact on the fact that archival procedures have not been implemented in accordance with the Republic of Indonesia Government Regulation Number 28 of 2012 concerning Archives. Keywords: Implementation, concerning Archives

Crismes Fitry Y Lumbantobing, 2023, Quality of Service to Patients at the Sematang Borang Community Health Center (Puskesmas), Sako District, Palembang City, Department of State Administration at the Satya Negara Palembang College of State Administration (STIA). Mr. Syaiful Sahri, S.E., M.Si as Supervisor I and Mrs. Hendriyenti, S.Ag., M.Pd.I as Supervisor II. This research aims to determine public/patient satisfaction with the services of employees at the Sematang Borang Community Health Center, Palembang City and analyze the health protocols implemented at the Sako District Office, Palembang City. The aim of this research is to determine the effectiveness of the quality of public health services at the Palembang City Health Center using service indicators, tangibles, reliability, responsiveness, assurance and empathy. The research method is based on a survey using quantitative descriptive. The unit of analysis is a clinic in Palembang City. Samples were taken using a purposive sampling method, namely: 2 main community health centers, 4 community health centers in the city center and 2 community health centers on the outskirts of the city with a sample of 721 people. The data collection technique uses a questionnaire with 5 response categories on a Likert scale. The research results show that the quality of public health services in Palembang City according to respondents' perceptions is lower than what respondents (patients) expected. The model used to improve the quality of health services in community health centers is starting from strengthening the chain of reliability variables, then continued with empathy, responsiveness, assurance and tangibles. The research method used by researchers is the observation research method with a quantitative approach. The data collection techniques used in this research were interviews, observation and documentation. Keywords: Service Quality

Dwi Lestari, 2023, The Influence of the Quality of Marriage Registration Services on Community Satisfaction (Case Study of the Office of Religious Affairs, Kalidoni District, Palembang City), Department of State Administration at the Satya Negara College of State Administration, Palembang. Supervisor (I) Dr.Supardi, S.Sos., M.Si and supervisor (II) M.Sattarudin, S.Sos., M.Si. Efforts to improve service quality must be carried out consistently by taking into account the needs, complaints and expectations of the community, so that government services to the community can be provided transparently, precisely and easily, regardless of status. Various public complaints regarding the low performance of services provided by local governments need improvement because if there is no immediate change or action from the government it will give an unfavorable impression of the government, which in the end can affect the level of public trust. This research is a descriptive research method with a quantitative type, which according to Sugiyono (2012:23) is said to be a quantitative method because the research data is in the form of numbers and analysis uses statistics. This research uses quantitative methods to measure the influence of the quality of marriage registration services on community satisfaction in the Kalidoni District KUA. The quality of marriage registration services on community satisfaction has a very positive influence on community satisfaction. This can be seen from the results of statistical calculations with SPSS 20. The correlation or relationship value (R) is 0.361. From this output (R. Square) it is 0.130 which means that the influence of the service quality variable (X) influences the community satisfaction variable (Y) by 13.0% while the remainder (100%-13.0% 0.87%) is influenced other variables not examined in this study. In this case, research has shown that with high service quality (X), community satisfaction (Y) also increases. Based on the results of the research and discussion, it can be concluded that this research is the influence of the quality of marriage registration services on community satisfaction at the Kalidoni District Religious Affairs Office, Palembang City. Based on the determination results, it shows an R value of 0.361 or 36.1%. Community satisfaction (Y) is 13.0% while the remainder (100%-13.0% = 0.87%) is influenced by other variables not examined in this research, namely the variables of leadership, integrity, cooperation Keywords: Service quality and community satisfaction

Ingkodir, 2023, Implementation of Palembang Mayor Regulation Number 5 Tanun 2021 concerning the Implementation of Public Service Malls. Department of Public Administration at the Satya Negara Palembang College of State Administration (STIA) Main Supervisor (I) M.Sattarudin, S.Sos., M.Si and Assistant Supervisor (II) A. Ridhuan Habena, S.I.Kom., M.Si . This research aims to describe how the Implementation Regulations for the Mayor of Palembang Number 5 Tanun 2021 concerning the Implementation of Public Service Malls are implemented. As a public service provider, the government has an obligation to fulfill all people's rights in obtaining quality public services. The implementation of good government management in Indonesia is marked by the realization of quality public services for the community. One way the government has taken to improve public services is by encouraging all elements of government to continue to innovate in providing services to the community. This was then explained by the launch of an integrated service concept regulated in statutory regulations. It is hoped that this can improve the quality of services that are fast, practical and affordable in accordance with the public's wishes for services provided by the government. This research uses a qualitative approach with a descriptive type. Data collection techniques were carried out using interviews and documentation. Then the data validity technique that researchers use is source triangulation. The selection of informants was carried out by source triangulation. This research uses George Edward III's theory consisting of 4 variables, namely Communication, Resources, Disposition, Bureaucratic Structure Based on the research results, the researchers concluded that the implementation of the Palembang Mayor Regulation Number 5 Tanun 2021 concerning the Implementation of Public Service Malls has not been implemented properly. In its implementation, MPP has limited resources and implementers have minimal understanding regarding MPP policies in Palembang City. Relations between organizations are not going well because there are few coordination meetings held. Then there is no clear structure for the implementation of the MPP in Palembang City and there is no memorandum of understanding in the Palembang City MPP Keywords: Implementation, Regulations, Public Service Mall

Shelly Armadinda, 2023, The Role of Leaders in Improving Employee Work Discipline at the East Baturaja District Office, Ogan Komering Ulu Regency, South Sumatra. Department of Public Administration at the Satya Negara Palembang Administrative Science College, main supervisor (I) Drs.H.Anshori Madani, M.Si and accompanying supervisor (II) Sukhaidi, S.Ag., S.Sos., M.Si The role of a leader is one of the factors that greatly influences the success of a company in achieving its goals. A leader is someone who has the ability to influence subordinates regarding the tasks that must be carried out. Work discipline is something that must be instilled in every employee. Employee awareness is required to comply with applicable regulations. The aim of the research carried out was to analyze and test the role of leaders in improving employee work discipline at the East Baturaja District Office, Ogan Komering Ulu Regency, South Sumatra. The method used is a qualitative method, data collection techniques using observation, questionnaires and documentation studies. The results of the research show that the role of leaders in improving employee work discipline at the East Baturaja District Office, Ogan Komering Ulu Regency, South Sumatra can be concluded. employee work because leaders have full rights and power in planning, moving and supervising every activity in the organization. Keywords: Role of Leader, Work Discipline.

Ayu Suciati Oktavia, 2023, Archives Management in Improving Employee Work Effectiveness in the Sematang Subdistrict Head Office, Form of Palembang City. Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (1) Mrs. Rohmial, SE., M.Si and Assistant Supervisor (11) Mr. Tarmizi Endrianto, S.Sos., M.Si The purpose of this research is to find out the management of archives in increasing the work effectiveness of employees at the Sematang Borang District Head Office, Palembang City regarding clear content regarding archives management in increasing the work effectiveness of employees at the Carnat Office, Sematang Borang District, Palembang. The type of research used is descriptive with a qualitative approach. The techniques used by the author to collect data are observation, interviews, literature review and documentation. Meanwhile, data analysis techniques include data reduction, data presentation and drawing conclusions. The results of this research can be concluded that archival management is not fully running well. The results of the research concluded that archives management increases the work effectiveness of employees at the Sematang Borang District Head Office, Palembang City. Keywords: Archives Management, Increasing Employee Work Effectiveness

Bagas Putra Nur Graha, 2023, The purpose of this research is to find out the role of education and training in improving the performance of State Civil Apparatus (ASN) employees at the Palembang City Education Office. To determine the factors inhibiting education and training in improving the performance of State Civil Service Employees (ASN) at the Palembang City Education Office. Research methods are the methods used by researchers to conclude their research data, according to Arikunto (2006: 160). The method used in this research is a qualitative descriptive method to create a systematic, factual and accurate picture of the object under study. From the method used, a clear picture will be obtained of the function of education and training in improving the performance of State Civil Apparatus (ASN) employees at the Palembang City Education Office. Based on the results of the research obtained by researchers, namely the role of education and training in improving the performance of Civil Servant (ASN) employees at the Palembang City Education Service has been going well. This can be seen from the concept of education and training which consists of three (3) indicators: Assessment of training needs, Development of training programs, Evaluation of training programs and the concept of Employee Performance which consists of six (6) indicators: Quality of Work, Quantity of Work, Knowledge of Work, Discipline in The work, initiative, responsibility that the author puts forward are only for quality and quantity indicators that need to be further improved. Compliance with the rules that have been set. Keywords: Education and Training, Employee Performance

Adestaria, 2023, Department of State Administration with the title Increasing Stunting Program Training in Improving Community Health Center Services in Rantau Sialang Village, Sungai Keruh District, Musi Banyuasin Regency. The main supervisor is Mrs. Rahmawati, S.H., M.Si and the accompanying supervisor is Mr. Sukhaidi, S.Ag., S.Sos., M.Sc. In Indonesia, nutritional problems are one of the problems that often occur in poor countries. The problem that occurs regarding efforts to increase training on the stunting program in improving community health center services in Rantau Sialang village is the treatment services for children suffering from stunting, where the budget funds from the central government have not been met. . This research aims to find out, understand and analyze the Improvement of Stunting Program Training in Improving Community Health Center Services in Rantau Sialang Village. The method used in this research is a qualitative method with research using observation, interviews, literature study and documentation. And for data analysis, data reduction, data presentation, conclusion drawing and triangulation techniques are used. Based on the results of research and discussions regarding Increasing Stunting Program Training in Improving Community Health Center Services in Rantau Sialang Village, Sungai Keruh District, Musi Banyuasin Regency, regarding Stunting Program Training there are five indicators, namely: Skills Training, Creativity Training, Employee Training (Cross Functional), Team Training has been going well and there has been improvement. Regarding the Quality of Health Services, there are four indicators, namely: Treatment (Curative), Prevention (Preventive), Improvement (Promotive), Recovery (Rehabilitation) has not been implemented optimally, this is because there is no special assistance in the treatment services for children with stunting, due to limited budget funds provided by the Central Government to children suffering from stunting, as for preventing stunting in Rantau Sialang Village, there are still people who have not carried out environmental sanitation such as throwing rubbish into the river, thus making the river water dirty and unfit for use. Keywords: Stunting Program Training, Quality of Health Services.

Eni Sutarni, 2023, The background to this research is based on the results of initial observations on Monday 13 October 2022, the author found indications Problems at the Sako District Office, Palembang City are like problems the implementation of public services seems mediocre, its human resources such as staff who still do not realize the importance of implementing standards service. For example, public services request writing letters marriage certificate. Research Objectives To determine and analyze implementation Palembang City Regional Regulation Number 09 of 2018 concerning Implementation of Public Services at the Sako City District Head's Office Palembang (Case Study Article 48 Paragraph 2), Method used in This research is a qualitative method, Data Management Techniques (Technique Observation, Interview Techniques, Documentation, Literature Study) Data Analysis Techniques (Data Reduction, Data Presentation, Drawing Conclusions) The conclusion of this research is that the Implementation of Palembang City Regional Regulation Number 09 of 2018 concerning the Implementation of Public Services at the Sako District Head Office, Palembang City (Case Study Article 48 Paragraph 2). has gone quite well because overall each indicator of the concept of Implementation of Palembang City Regional Regulation Number 09 of 2018 concerning the Implementation of Public Services at the Sako District Head Office, Palembang City (Case Study Article 48 Paragraph 2) has been carried out as closely as possible in accordance with the directions from superiors, however, implementation indicators are still felt to be lacking because there are still employees who seem mediocre, human resources such as staff who are still less aware of the importance of implementing service standards. For example, public services request a marriage certificate. Keywords: Implementation of Regulations, Public Services, Sako District, Palembang City

Desandy Bima Putra, 2023, Research entitled The Effect of Work Discipline on the Performance of Police Members at the Office of the Directorate of Water and Air Police for the South Sumatra Regional Police. Department of Public Administration at the Satya Negara College of Administration (STIA) Palembang. Main Advisor (1) Dr. Supardi,S,.Sos..,M.Si and Assistant Supervisor (11) Rahmawati, SH, M.Si. This research focuses on the problem of the influence of work discipline on the performance of police officers at the office of the Directorate of Water and Air Police, South Sumatra Regional Police. It turns out that both from descriptive statistical calculations and data analysis techniques, the conclusion is that work discipline as an (independent variable) has a positive influence, in the same direction. and significant to the Performance of Police Members as (dependent variable) whether carried out separately or together. The aim of the research is to determine work discipline, to determine the performance of police officers at the South Sumatra Regional Police Water and Air Police Directorate Office. The data collection technique used was questionnaire distribution by distributing questionnaires to respondents who were the research sample. Questionnaire questions involve statements about the respondent's identity (except name). a statement regarding their opinion regarding the influence of work discipline on the performance of police officers. Data collection techniques are used to obtain data by making direct observations, distributing questionnaires, through documentation and literature studies. The results of this research show that, based on the tests that have been carried out on previous results, it can be seen that the correlation or relationship value (R) is 0.935, which means there is a strong correlation between discipline and the performance of police officers. And an R Square of 0.873 was obtained, which means that the influence of the Discipline variable on the Police Member Performance variable is 87.3%. This means that the stricter the work discipline applied at the Office of the Directorate of Water and Air Police for the South Sumatra Regional Police, the better the performance of the police officers will be. Meanwhile, the remaining 12.3% was influenced by other factors not examined in this research. Keywords: Work Discipline and Performance of Police Members

Azwar Anaz, 2023, The aim of this research is: To determine and analyze the role of the Visionary Leadership Style in achieving the Vision and Mission of the Palembang City Education Service. To determine the supporting and inhibiting factors for a visionary leadership style in achieving the vision and mission of the organization in the Palembang City Education Department. The approach used in this research is a qualitative descriptive approach, namely a research procedure that uses descriptive data in the form of written or spoken words from people and actors who can be observed. "The same thing, according to Arif Furchan, is a qualitative approach, namely a research procedure that produces descriptive data in the form of spoken or written behavior that can be observed from the subject himself. According to Effendi (2008:45), a qualitative approach is collecting, compiling, presenting and analyzing with the aim of using the properties of the data obtained and interpreting them in the form of descriptions. Researchers carry out research directly on predetermined research objects so that they can see and observe directly the problems to be researched. From the results of research and discussion regarding the Role of Visionary Leadership in achieving the Vision and Mission of the Palembang City Education Service. The role of Visionary Leadership in achieving the Vision and Mission of the Palembang City Education Department has been carried out well. This can be seen from the indicators that the author put forward, only for speed indicators, there is still work behavior that tends to be more relaxed and mediocre at the Palembang City Education Office. Supporting and Inhibiting Factors of the Visionary Leadership Style in Achieving the Organization's Vision and Mission at the Palembang City Education Office, the tendency for leadership to be difficult to befriend subordinates, low levels of communication causes low emotional ties, which influences work behavior which tends to be more relaxed and normal. Just normal. Keywords: Visionary Leadership Type, Achievement of Vision and Mission

Ica Januarika, 2023, Employee discipline problems can occur for various reasons which are based on the field of staffing at the Sako sub-district office, Palembang city. This is due to a lack of trust between organizations in evaluating employee discipline, lack of responsibility, lack of self-confidence, resulting in low discipline towards the organization.The research method used is quantitative method, data collection is done by observation, interviews, questionnaires, library research. Data analysis was performed by means of multiple regression tests.The results of the research and discussion, the effect of work discipline on employee performance carried out at the Sako sub-district office in the city of Palembang has been going quite well, but there are still some problems, namely, there are still employees who lack discipline such as arriving late, piling up work and skipping during work hours so that influence on employee performance.

Indah Sari, 2023, Title: Implementation of the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 6 of 2022 concerning Management of the Performance of State Civil Apparatus Employees at LPP Rri Palembang City, Department of State Administration at the Satya Negara Palembang High School of Administration (STIA), Main Advisor Mr. Ir.H. Heru Adi Putranto, M.Si and mentoring companion Mr. Sunarto, S.H., M.Si Based on the background of the problems that have been found in the LPP RRI Palembang office, in order to create a professional, competent and competitive State Civil Apparatus in accordance with the mandate of Law Number 5 of 2014 concerning State Civil Apparatus and in order to implement the provisions of Article 36 Government Regulation Number 49 of 2018 concerning Management of Government Employees with Employment Agreements and the provisions of article 61 paragraph (1) of Government Regulation Number 30 of 2019 concerning Assessment of Civil Servant Performance, it is deemed necessary to stipulate a Regulation of the Minister of Administrative Reform and Bureaucratic Reform concerning Performance Management of State Civil Apparatus Employees who aims to clarify the roles, results, and responsibilities of employees in desiring organizational performance goals and objectives. According to Law Number 5 of 2014 Performance Assessment of State Civil Apparatus Employees is an activity carried out by superiors/leaders either directly or with the help of provider institutions to assess the performance of their employees. The purpose and function of this judgment is to find out and measure the extent of the performance of employees in an institution in order to achieve the goals of the State Civil Apparatus. Employees are the main support in increasing the success of an agency or office because the employee must have high professionalism in improving his work performance because the existence of professionalism and high performance will speed up the process of implementing programs and activities. Keywords: ASN performance management

Yessy Herlitah, 2023, Implementation of the Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform of the Republic of Indonesia Number 6 of 2022 concerning Management of Performance of State Civil Servant Employees at the East Baturaja Subdistrict Office (Study article 10 Paragraph 1), Department of State Administration at the College of State Administration (STIA) Satya Negara Palembang. Main Supervisor (1) Ahmad Yani Kosali, S.E., SH., MM and Assistant Supervisor (II) Dahnial, S.E., M.Kom. This thesis aims to determine the implementation of the Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform of the Republic of Indonesia Number 6 of 2022 concerning Management of Performance of State Civil Apparatus Employees in the East Baturaja Subdistrict Office (Studipasal 10 Paragraph 1) where the current implementation is still not good enough according to with the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 6 of 2022 concerning Management of the Performance of State Civil Service Employees. This thesis uses qualitative research. Keywords: Implementation, Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform of the Republic of Indonesia Number 6 of 2022

Desi Rosmalyanti, 2023, Thesis title: Implementation of Mayor Regulation Number 31 of 2020 concerning Dynamic Archives Management at the Palembang City Education Office (Case Study Article 3 Paragraph 3) Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) Mr. Ir. H. Heru Adi Putranto, M.Si and Assistant Supervisor (II) Mr. Edi Suharli, SH., M.Si Archives play a very important role in administration, namely as a memory center and source of information in the context of planning activities, analysis, policy formulation, decision making and so on. Archive management is the activity of arranging and arranging archives in a systematic and logical order, storing and maintaining archives for safe and economical use. A good and orderly archive management system reflects the success of managing activities in the past, which will have a big influence on future development. This research aims to analyze the implementation of Mayor Regulation Number 31 of 2020 concerning Dynamic Archives Management at the Palembang City Education Office (Case Study Article 3 Paragraph 3). The obstacles that hinder the arrangement of archives are, archives that are more than 5 years old and have not been destroyed, the physical condition of some archives is damaged and dirty, making it difficult to use the archives and in terms of facilities or storage places that have exceeded capacity that causes new archives not to be arranged in place. This makes it difficult to find documents when needed. This research was conducted in the form of qualitative research, the data collection techniques used in this research were observation, interviews, documentation and literature study. As well as the data analysis techniques used in this research, namely data collection, data reduction, data presentation and drawing conclusions. The results of the research are strengthened by the results of observations and interviews which show that the Human Resources at the Palembang City Education Office currently have expertise in the field of archives that are not competent enough due to educational backgrounds that are not in line with the work they are given or do not have archival knowledge. As well as facility resources that are not sufficient to support implementation, such as archive space and filing cabinets which are still minimal, so there is a high possibility of damaging archives which still have use value, which has an impact on the organization of archives which is not good, the evidence is in the storage of archives which have not been arranged and stored optimally. , and depreciation of archives that have not been carried out hampers the storage of archives, if shrinkage is carried out it is likely that there will be little space for new archives that can be stored properly. Keywords: Implementation of Mayor Regulations; Dynamic Archives Management

Dedek Suwandi, 2023, Implementation of mayoral regulation no. 26 of 2021 concerning the transfer of students to the Palembang city office (article 34 paragraph 1) Thesis for the Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Mrs. Hj. Helda Fitriani, S.Pd., M.Si as Main Supervisor (I) and Mrs. Asmawati.S.Sos., M.Si as accompanying Supervisor (II). In its development, transfers are carried out through procedures issued by the government (in this case the Palembang city government) through the Palembang City Education Office. Transfers must be based on the guidelines or regulations that regulate them, by looking at the needs and suitability factors of students who are expected to support the ongoing process. effective, efficient and realistic education. The problem formulation in this research is How is the Implementation of Mayor Regulation NO. 26 of 2021 concerning the Transfer of Students at the Palembang City Education Office (Article 34 paragraph 1). The aim of this research is to analyze the implementation of Mayor Regulation NO. 26 of 2021 concerning the Transfer of Students at the Palembang City Education Office (Article 34 paragraph 1). Qualitative research methods, data collection techniques observation, interviews, literature study and documentation, data analysis techniques using triangulation. Based on the results of data findings in the field that have been presented and previous analysis, it can be concluded that the implementation of Mayor Regulation No. 26 of 2021 concerning the Transfer of Students at the Palembang City Education Office (Article 34 paragraph 1) has been implemented well and is running optimally. If you look at the six dimensions put forward, it has been implemented very well. 8 (eight) dimensions are running well. For the student dimension, all 4 (four) indicators are going well and this means that the implementation has been fully carried out by the Palembang city education office. Keywords: Implementation, students

Deria Mawarni, 2023, Implementation of Palembang Mayor Regulation Number 26 of 2021 concerning the System for Accepting New Students at State Elementary Schools 116 within the Palembang City Education Service (Case Study of Article 11 Paragraph 2 letter a concerning the Zoning System). Department of Public Administration at the Satya Negara Palembang College of Administrative Sciences (STIA), Main Supervisor (I) Tarmizi Endrianto, S.Sos., M.Si. and Assistant Supervisor (II) Mietha Nella, S.E., M.Sc In this thesis the author aims to find out how the Palembang Mayor's Regulation Number 26 of 2021 is implemented regarding the New Student Admission System at State Elementary School 116 in the Palembang City Education Service (Case Study Article 11 Paragraph 2 letter a concerning the Zoning System), because the zoning system In accepting new students, the aim is to equalize education and be able to improve the quality of education evenly and educational facilities evenly. This attracted the attention of researchers and raised it as a problem to be studied in this thesis. The method used in this research is a qualitative descriptive method which explains the problem based on the data obtained and from this research it is hoped that it will answer the question of how to implement Palembang Mayor Regulation Number 26 of 2021 concerning the New Student Admission System at 116 State Elementary Schools within the City Education Office. Palembang (Case Study of Article 11 Paragraph 2 letter a concerning the Zoning System). The results of the research on the implementation of the Palembang Mayor's Regulation Number 26 of 2021 concerning the New Student Admission System at 116 State Elementary Schools within the Palembang City Education Service (Case Study Article 11 Paragraph 2 letter a concerning the Zoning System) are implementing the Mayor's Regulation and regulating the zoning system policy regarding the implementation of accepting new students by prioritizing prospective students who live in the radius of the nearest zone route with a quota of 85%, then 10% from the parent transfer route and 5% from the affirmation route. In implementing the zoning system for accepting new students at State Elementary School 116 Palembang within the Education Department, the Palembang Mayor Regulation Number 26 of 2021 Article 11 Paragraph 2 Letter a is good. Judging from the purpose of creating the zoning system, namely to eliminate the impression that there are favorite schools in the community. Keywords: Implementation; Zoning System

Milda, 2023, Implementation is one of the most important aspects of public policy. Implementation is an action and step of a public policy actor based on the formulation that has been made. Therefore this study aims to determine the implementation of compulsory education and to determine the supporting and inhibiting factors in the implementation of compulsory education at the Palembang city education office This research belongs to the type of qualitative descriptive research, which means that this research describes a real phenomenon or event. Informants in this study as many as 5 people. The research data were obtained from various data sources, namely primary data and secondary data. Data collection is done through observation, interviews, literature and documentation. The data analysis technique used is data collection (reduction), data presentation and verification conclusions The results of the study show that the implementation of compulsory education at the Palembang city education office through indicators, namely: 1) communication, 2) resources, 3) disposition and 4) bureaucratic structure shows quite well. This can be seen from the socialization and implementation of compulsory education that has been carried out by employees who are competent and adhere to the SOPs that have been stipulated in government regulations. The supporting factors are resources, disposition, bureaucratic structure that has been implemented. While the inhibiting factors are socialization and government commitment.

Vera Nur Elita, 2023, Employee work effectiveness is one of the factors that play an important role in agency activities so that agency goals can be achieved properly and on time. Work effectiveness affects employee performance. Therefore it is very important to carry out a Performance Appraisal because the presence of a performance appraisal means that employees receive special attention to the tasks and work assigned so that they have awareness and responsibility and are motivated to complete tasks and work well. effective or timely. Based on early December observations conducted at the Sako sub-district office, Palembang City, it was found that there was a problem, namely the completion of a letter that took quite a long time, for example, it could be completed within 1 working day. but completed within 3 working days or more, so it seems long-winded. serve society.

Savitri, 2023, Application of Electronic Attendance (Finger Print) in Improving Employee Discipline at the Republic of Indonesia Radio Public Broadcasting Institute (LPP RRI) Palembang majoring in State Administration at the Satya Negara College of State Administration (STIA) Palembang, Main Advisor (I) Mr. Tarmizi Endrianto, S.Sos., M.Si and Assistant Supervisor (II) Mrs. Despita, S.Pd., M.Pd. This research is motivated by the use of information technology as one of the supporting forces in government processes, especially in the application of finger print attendance to monitor employee attendance. This technology is also used at the Palembang Office of the Republic of Indonesia Radio Public Broadcasting Institution (LPP RRI). Researchers studied the impact of implementing the finger print attendance model and a number of factors therein. The purpose of this study was to determine the impact of applying finger print attendance on employee work discipline at the Office of the Republic of Indonesia Radio Public Broadcasting Institute (LPP RRI) Palembang. The method used in this research is a qualitative descriptive method. Research data was obtained through a number of employee informants at the Palembang Office of the Republic of Indonesia Radio Public Broadcasting Agency (LPP RRI). Data collection was carried out using in-depth interviews, document studies and direct observation by researchers. The results of this study indicate that the application of finger print attendance for employees at the Office of the Republic of Indonesia Radio Public Broadcasting Institute (LPP RRI) Palembang tends to increase discipline regarding employee attendance, with the support of data recorded in detail and real time regarding the timeliness of employees entering and leaving the office . However, in applying this finger print attendance technology, there are still several obstacles including delays in employee entry hours, so that employees are often found to be late or not returning on schedule. It is hoped that the results of this study will become material for the coordination of the Republic of Indonesia Radio Public Broadcasting Institute (LPP RRI) Palembang to monitor employee discipline at the LPP RRI Office. Keywords: Discipline, Finger Print, Civil Servants

Tasya Safitri, 2023, The Role of Accreditation in Improving the Quality of Job Training Institutions at the Manpower and Transmigration Office of South Sumatra Province (Case Study at the UPTD BLKPPKT South Sumatra Province), majoring in State Administration at the Satya Negara Palembang School of Administration (STIA). Main Advisor (I) Rohmial, S.E., M.Si and Assistant Advisor (II) Ir.H.Mansyur Husin, M.Sc. In the era of the industrial revolution, education is needed to form creative, skilled, innovative and competitive generations. Likewise with the existence of Job Training Institutes (LPK), it is required to be able to adapt to the times, namely optimizing the existence of digital technology and what is certain is that it must be accredited. This study aims to find out about the Role of Accreditation in Improving the Quality of Job Training Institutions at the Manpower and Transmigration Office of South Sumatra Province. The method used in this research is descriptive qualitative method. The research data was obtained from a number of employee informants at the UPTD BLKPPKT Office of South Sumatra Province. Data collection was carried out by in-depth interviews, document studies and direct observation by researchers. The results of this study indicate that the Role of Accreditation in Improving the Quality of Job Training Institutions at the Manpower and Transmigration Office of South Sumatra Province (Case Study at the UPTD BLKPPKT of South Sumatra Province), accreditation plays an important role in improving the quality of a Job Training Institute. Given the role of accreditation, a job training institution can gain the right to teach training which will provide national qualification recognition by clearly demonstrating that it can offer high quality education and training services. Keywords: Accreditation, Quality, Job Training Institutions

Eko Pramono, 2023, Judul Skripsi: Implementasi Peraturan Pemerintah No.94 Tahun 2021 Tentang Disiplin Pegawai Negeri Sipil Di Kecamatan Kalidoni Kota Palembang (Studi Kasus Pasal 8 Ayat 2). Jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang. Pembimbing Utama (I) Ir. Heru Adi Putranto,M.Si. dan Pembimbing (II) Meitha Nella, S.E.,M.Si. Disiplin Kerja Pegawai Negeri Sipil diartikan sebagai suatu bentuk sikap pegawai dalam menghormati, menghargai, patuh dan taat terhadap peraturan-peraturan yang ada, baik yang tertulis maupun yang tidak tertulis serta sanggup menjalankannya dan tidak mengelak untuk menerima sanksi-sanksinya apabila ia melanggartugas dan wewenang yang diberikan kepadanya. Menegakkan suatu kedisiplinan penting bagi instansi, sebab kedisiplinan berisikan peraturan-peraturan yang harus ditaati oleh pegawai. Untuk mencapai hasil yag baik sesuai dengan tujuan yang telah di tetepkan perlu adanya disiplin kerja yang baik dari pegawai. Tujuan penelitian ini adalah Untuk mengetahui Hasil penelitian ini. Hal ini dibuktikan dari tanggapan responden dalam melakukan wawancara. Kata kunci :Implementasi, Kedisiplinan

Marlini, 2023, research entitled The Effect of Performance Allowances on Discipline of Ilir Timur Tiga District Office Employees, Palembang City, South Sumatra. Department of Public Administration at the Satya Negara Palembang College of State Administration (STIA). Main Supervisor (I) Mr. Dr. Supardi, S.Sos., M.si and Mr. Tarmizi Endrianto, S.Sos., M.Si as Assistant Supervisor (II). The purpose of this research is to determine whether there is an influence between Performance Allowances and Employee Discipline. Tukin is closely related to employee discipline, because through tukin they can improve the discipline of employees, especially employees in the government sector. The research method that the author uses is a quantitative method, which means research in the form of data in the form of numbers and is objective in nature with the data collection technique used, namely giving questionnaires to the 33 respondents who were the research sample. And data analysis was carried out using regression tests and t hypothesis tests using the SPSS for Windows ver program. 22.0 The results of questionnaire data analysis found that performance allowances have an influence on employee discipline. From the results of the regression analysis, it was found that the influence of education and training was 0.418 and had a positive and significant effect as evidenced by the sig value. > 0.05. Keywords: Performance Allowances and Employee Discipline

Odilia Mevi Marlina Halawa, 2023, Bureaucratic Reform in Improving Public Services at the Sako District Head Office, Palembang City, Department of State Administration, at the Satyaa Negara Palembang College of Administrative Sciences (STIA). Supervisor I Tarmizi Endrianto, S.Sos., M.Si and Supervisor II, Rahmawati, S.H., M,Si The aim of this reform research is to find out and analyze bureaucracy in improving public services at the Sako District Head Office, Palembang City. The method used in this research is a qualitative research method, with data collection through observation, interviews, literature study and documentation. Based on the results of research regarding bureaucratic reform at the Sako District Head's Office, reforms and changes have been made to achieve good governance in the government administration system at the Sako District Head's Office. The Sako District Head's Office has carried out bureaucratic reform functions to realize good governance, high integrity, productivity and excellent service in order to improve services to the community. Then, bureaucratic reform is a significant change in bureaucratic elements such as institutions, human resources, apparatus, management, accountability, apparatus, supervision and public services, which is carried out consciously to reposition itself (bureaucracy), in order to adapt to the dynamics. dynamic environment, bureaucratic reform is one way to build people's trust. The public services at the Sako Subdistrict Office can be said to be good, because they have met the service needs of the community, such as administrative processes, complaint management, information management, community outreach and so on. Then, public service is an activity of a person or group within a particular agency in order to meet the needs of the community. Public services are very important because they involve the needs of the community. One of the aspects that plays the most role in providing public services to the community is the aspect of human resources or employees. All of this has gone well and has been carried out at the Sako Subdistrict Office, Palembang City. Keywords: Bureaucratic Reform, and Public Services

Eka Tasya Salsabila, 2023, Thesis title: Implementation of Palembang City Regional Regulation Number 1 of 2020 concerning the Implementation of Archives at the Palembang City Archives and Library Service (case study article 16), Department of State Administration at the Satya Negara Palembang College of State Administration (STIA). Main Supervisor (1) Ir. H.Heru Adi Putranto, M.Si and Assistant Supervisor (II) Hendriyenti, S.Ag., M.Si Policy implementation is a concept that is not just the implementation of an activity. Implementation is a complicated and complex process because something that is implemented on time and according to procedures is not necessarily implemented well. Meanwhile, archive management is the process of maintaining dynamic archives efficiently, effectively and systematically, which includes the creation, use and maintenance, as well as depreciation of archives. The purpose of this research is to determine the implementation of Palembang City Regional Regulation Number 1 concerning Administration at the Palembang City Archives and Library Service. As well as to find out what efforts have been made to implement Palembang City Regional Regulation Number 1 in the field of archives and libraries in Palembang City. The methods used in this research were observation, interviews, literature study at the Palembang City Archives and Library Service. The conclusion from the implementation of this research is that the implementation of Palembang City Regional Regulation Number 1 of 2020 concerning the Implementation of Archives at the Palembang City Archives and Library Service is not yet optimal because in terms of human resources there are only 11 employees while the number of employees needed is 15 employees, thus making the archives administration not optimal. Apart from that, the facility resources are inadequate, such as the unavailability of vacuum cleaners, the unavailability of air conditioning in the waiting room, and the unavailability of air freshener in the archives room. This causes an unpleasant odor in the archive room. Keywords: Organization and Administration of Archives

Nizar Al Ansory, 2023, The Role Of Electronic Government In Improving The Performance Of Civil Servants At The South Pemulutan Subdistrict Office, Ogan Ilir Regency. Department Of State Administration At The Satya Negara Palembang College Of State Administration (Stia). Main Supervisor (I) M. Sattarudin, S.Sos., M.Si Assistant Supervisor (Ii) Hendriyenti, S.Ag., M.Pd.I. The Development Of Science And Technology Is Characterized By Progress In The Field Of Communication And Information Technology Which Has Now Become So Rapid, That It Places A Nation In The Position Of How Far The Nation Has Advanced Based On How Far The Nation Has Mastered The Two Fields Mentioned Above. Indications Of Problems Were Found, Namely That The Wi-Fi Network Connection Was Frequently Interrupted, Resulting In Difficulties In Running Electronic Government In Digital Services, Website Management Was Less Than Optimal, Employee Competency Still Needed To Be Improved, This Research Aims To Determine And Analyze The Role Of E-Government In Improving Employee Performance At The Ogan Ilir Regency Subdistrict Office, To Determine And Analyze The Obstacles Faced In The Role Of E-Government At The South Pemulutan Subdistrict Office, Ogan Ilir Regency. The Method Used Is A Qualitative Method Which Is Carried Out By Researching Based On Data Sources In The Field Or Library Materials As Equipment, Interviews, Interviews And Direct Documentation. The Research Results Show That The Role Of E-Government In Improving Employee Performance At The South Pemulutan Sub-District Office Is Good Because Overall Information, Interaction, Transactions, Participation, Changes Have Been Implemented Well. This Has An Impact On Increasing Employee Performance By Providing Services To The Public Online Without Having To Meet Face To Face So That It Is Easier For The Public To Handle Administration. The Obstacles Experienced By Employees In Implementing E-Government At The South Pemulutan Subdistrict Office, Ogan Ilir Regency Are Still Employees Who Have Technological Skills, Internet Connectivity, And Awareness About Data Security. Keywords: Role Of E-Government, Employee Performance

Rani Anggraini, 2023, The Influence of Work Discipline on Employee Performance at the Women's Empowerment and Child Protection Service of South Sumatra Province, Department of State Administration at the Satya Negara College of State Administration (STIA) Palembang, Main Supervisor (I) Mr. Dr. Supardi S.Sos., M.Si and Assistant Supervisor (II) Mr. Tarmizi Endrianto, S.Sos., M.Si. The background of this research is work discipline which greatly affects the performance of employees in government agencies because it is a form of employee success in carrying out the regulations that have been set. Researchers examined indications of disciplinary problems that could affect employee performance. The purpose of this study was to examine the effect of work discipline on employee performance at the Office of Women's Empowerment and Child Protection of South Sumatra Province. The method used in this research is a quantitative descriptive method. The number of samples used in this research was 38 respondents. The respondents in this study were civil servants at the Office of Women's Empowerment and Child Protection of South Sumatra Province. The results of this research show that the results of validity and reliability testing are declared valid and reliable. a positive constant value of 0.237 means that it shows a positive influence on work discipline (X) and the regression coefficient value is 0.880 which shows a positive effect on employee performance (Y). With a moderate relationship level of 0.444 or 44.4%. The hypothesis result is 5.367 with a significance of 0.000. If it is significant <0.05 then Ho is rejected and H1 is accepted, meaning there is a relationship between work discipline and employee performance. Keywords: Work Discipline, Employee Performance

Feriyanto, 2023, Sistem Pengelolaan Arsip Dalam Meningkatkan Kinerja Pegawai Pada Dinas Kebersihan Lingkungan Hidup Kota Palembang, Jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang. Pembimbing Utama (I) Dr. Supardi, S.Sos., M.Si dan Pembimbing Pendamping (II) Despita, S.Pd., M.Pd. Penelitian ini bertujuan untuk mengetahui pengelolaan arsip, kinerja pegawai arsip, keadaan peralatan dan fasilitas arsip, hambatan yang terjadi pada pengelolaan arsip, serta upaya yang dilakukan dalam mengatasi hambatan hambatannya. Penelitian ini merupakan penelitian deskriptif kualitatif yang dilakukan di di Kantor Dinas Kebersihan Lingkungan Hidup Kota Palembang. Subjek penelitian dalam penelitian ini adalah Kasubag Umum dan Pegawai Arsip. Teknik analisis data yaitu analisis interaktif dengan tahap: reduksi data, penyajian data, dan penarikan kesimpulan. Teknis analisis data yang digunakan adalah teknik triangulasi sumber dan tiangulasi metode. Hasil penelitian menunjukkan bahwa pengelolaan arsip dalam mendukung kinerja pegawai di Dinas Kebersihan Lingkungan Hidup Kota Palembang yaitu: 1) pengelolaan arsip menggunakan sistem penyimpanan arsip subyek, pemeliharaan arsip menggunakan cara konvensional, penyusutan dan pemusnahan arsip. 2) Pegawai Arsip tidak memiliki latar belakang arsip, pegawai arsip hanya diberi tugas tambahan untuk mengelola arsip, dibantu oleh pihak ketiga dalam mengelola arsip; 3) peralatan yang dimiliki sudah cukup memadai namun beberapa keadaanya kurang baik, ruangan cukup luas tetapi tidak sebanding dengan jumlah arsip yang dimiliki. Hasil penelitian di Kasubag Umum adalah mengelola arsip untuk mendukung kinerja pegawai yaitu: 1) Pencatatan arsip, menyimpan, mememeriksa dan menyortir; 2); Penyimpanan Arsip, dokumen atau map disusun tegak lurus (vertikal), dan disusun berurutan dari depan kebelakang; 3) Penyusutan Arsip, memindahkan ke unit kearsipan, menyerahkan kearsip Nasional Republik Indonesia, dan memusnahkan sesuai prosedur dan ketentuan yang berlaku; 4) Pengurusan Arsip, mencegah arsip agar kondisi fisik dan informasinya tidak rusak selama masih mempunyai nilai guna; 5) Pemusnahan Arsip, dengan cara membakar arsip, mencacah arsip, dijual kepada pihak ketiga dalam keadaan tercacah, menggunakan bahan kimia (pulping) dengan cara yang memenuhi syarat kriteria musnah secara total sehingga tidak dikenali lagi fisik maupun isinya. Kata kunci : Arsip, Kinerja Pegawai

Putri Muslimah, 2023, Title: Dynamic Archives Management in Increasing Work Effectiveness in the Subdistrict Office of Sematang Borang District, Palembang City, Department of State Administration at the Satya Negara Palembang State Administrative College. Main Supervisor (I) Tarmizi Endrianto, S.Sos., M.Si and Assistant Supervisor (II) Djisman T, S.H., M.Si. Dynamic Records Management is the process of controlling dynamic records efficiently, effectively and systematically which includes the creation, use and maintenance, as well as depreciation of records while Work Effectiveness is a measure and ability to carry out the functions, tasks, programs or missions of an organization or company in accordance with quantity, quality and time that have been determined. Based on initial observations at the Sematang Borang District Head Office, Palembang City, there are problems with dynamic archive management, namely that searching for archives takes a very long time. The purpose of this research is to find out the work effectiveness in the Sematang Borang District Head's Office, Palembang City and what efforts are being made to improve work effectiveness in that office. The method used in this research is a qualitative method by conducting observations and interviews directly at the sub-district office. The conclusion of this research is that Dynamic Records Management in the District Head's Office is still less effective because archive handling and storage still uses manual methods, there are archives that are lost and difficult to find and there are obstacles in increasing work effectiveness in the Sematang Borang District Head's Office, Palembang City. Keywords: Records Management and Work Effectiveness

Ella Sabela Putri, 2023, Competence is a combination of skills, knowledge and behavior that can be observed and applied critically for the success of an institution. Employee performance is the result of work achieved by employees based on job requirements. The relationship between competence and performance is very closely relevant, strong and accurate.The purpose of this research is to identify and test the influence of competence on employee performance at the sub-district office of Sako sub-district, Palembang city. The method used in this study is to use a quantitative research method, namely data collection techniques carried out using a questionnaire technique. Data analysis techniques were performed using simple regression.

Rani Dwi Lestari, 2023, The aim of this research is to find out how much influence the quality of public services has on public satisfaction at the sub-district office, Sematang Borang sub-district, Palembang City. This research is descriptive research with a quantitative approach. Based on initial observations made by researchers in the community, the process of arranging administrative services takes quite a long time due to limited facilities and infrastructure in the service process. The type of research used is associative quantitative, which is research that aims to determine the relationship and influence of two or more variables. With this type of quantitative research, which is research by obtaining data in the form of numbers or quantitative data that is numbered. The techniques used by the author to collect data are observation, questionnaires, documentation and literature study. Meanwhile, data analysis techniques include descriptive and quantitative. It can be concluded that the influence of community satisfaction at the sub-district office is quite good. The results of the study concluded that the influence on community satisfaction was quite good at the Semang Borang sub-district office, Palembang city

Abelita Wardani, 2023, Thesis Title: Implementation of Banyuasin Regency Regional Regulation Number 9 of 2014 concerning Guidelines for Administration of Letters of Acknowledgment of Land Rights (Case Study Article 7 at the Talang Kelapa District Office, Banyuasin Regency, South Sumatra Province), Department of State Administration at the College of State Administration (STIA) Satya Negara Palembang. Main Supervisor (1) Mr. M.Sattarudin, S.SOS., M.Si and Assistant Supervisor (II) Mr. H. Suparman, S.Sos., S.Pd.I.Msi. Mastery of Land Rights Acknowledgment Letters in villages or subdistricts within Banyuasin Regency often results in overlapping recognition of ownership or control of land rights recognition letters which results in disputes arising among the community. The research aims to determine the implementation of Banyuasin Regency Regional Regulation Number 9 of 2014 concerning Guidelines for Administration of Land Rights Acknowledgment Letters (Case study article 7 in the Talang Kelapa sub-district office, Banyuasin Regency, South Sumatra Province. In this research the author uses the method used in this research namely a qualitative method with research using observation, interviews, documentation and literature study and for data analysis using data, presenting data and drawing conclusions. Implementation of Banyuasin district regional regulation number 9 of 2014 concerning guidelines for administering land rights recognition letters (Case Study Article 7 to always carry out checks and balances at land offices regarding services and to be more solid and innovative in order to create an effective and efficient public service system Although there are still land problems that occur, such as land disputes due to proof of multiple ownership, many lands do not yet have initial ownership documents and verbal transfer of rights without any transfer of rights documents. Keywords: Implementation of Letter of Acknowledgment of Land Rights

Novita Sari, 2023, The Influence of Work Discipline on Employee Performance at the East Baturaja Subdistrict Office, Ogan Komering Ulu Regency. Department of Public Administration at the Satya Negara Palembang Administrative Science College, main supervisor (I) Dr. Supardi, S.Sos., M.Si and accompanying supervisor (II) Dian Anggraini, S.IP., M.Si. Discipline is an effort to prevent violations of mutually agreed provisions in carrying out activities so that punishment can be avoided for a person or group. Performance is the work result that can be achieved by a person or group of people in a company in accordance with their respective authority and responsibilities in an effort to achieve organizational goals illegally, does not violate the law and does not conflict with morals and ethics. The method used is quantitative method, data collection techniques using observation, questionnaires, literature study and documentation. The results of the study based on the Simple Linear Regression Test obtained Work Discipline (X) with a positive value of 0.789. This means that if there is an increase or addition to Work Discipline, employee performance will increase by 0.789, conversely if this figure is negative then Work Discipline will decrease by 0.789. Based on the coefficient of determination test, the R value is 0.644 or 64.4%. The work discipline variable can be explained or has an influence on employee performance of 64.4%, while the rest is influenced by other factors that were not studied. Based on the t test, the Work Discipline variable has a partial influence on the Employee Performance variable with a significance of 0.000 < α (0.05). Keywords: Work Discipline, Employee Performance

Alpi Kartini, 2023, "Implementasi Peraturan Walikota Palembang Nomor 47 Tahun 2015 Tentang Penataan Kearsipan Di Kantor Kecamatan Sako kota palembang (Studi kasus Pasal 4). Jurusan Adminitrasi Negara Pada Sekolah Tinggi Ilmu Adminitrasi Negara (STIA) Satya Negara Palembang. Pembimbing Utama (I) Ibu Rohmial, SE., M.Si dan Pembimbing Pendamping (II) Ibu Yofitri Heny Wahyuli, S.Sos., M.Si Dalam Skripsi ini Penulis Bertujuan untuk mengetahui bagaimana Implementasi Peraturan Walikota Palembang Nomor 47 Tahun 2015 Tentang penataan kearsipan Di Kantor Kecamatan Sako kota palembang (Sudi Kasus Pasal 4) dan adapun Dalam penelitian skripsi ini penulis menggunakan Metode Penelitian Kualitatif yang dilakukan dengan cara meneliti berdasarkan sumber data di lapangan atau bahan pustaka sebagai bahan pelengkap, interview, wawancara, dan dokumentasi secara langsung. Permasalahan yang didapat dalam penelitian menemukan prasarana pengelolaan arsip yakni peralatan perawatan masih sederhana dan kurang memadai, seperti kemoceng, kesulak atau kain lap, ruagan tempat penyimpanan terlalu sempit, Hasil penelitian yang dilakukan ditemukan bahwa pada pelaksanaan pengelolaan kearsipan dapat dikatakan efektif, hanya saja ada beberapa hal harus dikembangkan seperti sarana dan prasarana yang harus sesuai dan mengikuti perkembangan zaman, serta ruangan yang masih sempit untuk dilakukan penataan yang indah jika terlihat luas dan ruagan yang luasa bisa menunjang sistem kerja yang nyaman . Kata Kunci: Implementasi, Penataan Kearsipan

Nanda Anggraeni, 2023, Thesis title The Influence of Good Governance on the Quality of Public Services at the Sako District Head Office, Palembang City. Main Supervisor (I) Mr. Dr. Supardi, S.Sos., M.Si and Assistant Supervisor (II) Mrs. Meitha Nella, S.E., M.Si. This research is motivated by the phenomenon of realizing quality public services which is one of the characteristics of Good Governance. The implementation of the principles of Good Governance influences public services which has implications for public satisfaction in obtaining public services at the Sako District Head Office, Palembang City. The purpose of this research is to find out how much influence good governance has on the quality of public services at the Sako District Head Office, Palembang City. This research uses quantitative methods. The population in this study was 342 people who received services in December 2022 - February 2023. The sample used was 75 respondents using incidental sampling. The hypothesis in this research is that there is a significant influence between Good Governance and the Quality of Public Services. Data collection was carried out by observation, questionnaires and interviews. Data analysis was carried out using analysis which was used to test hypotheses regarding the influence of good governance on the quality of public services. The results of data analysis show that the influence of good governance on the quality of public services has a positive effect. From the results of the simple regression coefficient obtained, it shows that the good governance factor has a positive value. The correlation test shows that the relationship between the independent variable and the dependent variable is medium or standard, namely 0.616. Meanwhile, the coefficient of determination shows that the influence of good governance affects the quality of public services by 61.6%. In an effort to realize the implementation of good governance on the quality of public services so that they become even better. Keywords: Good Governance, Quality of Public Services

Anggy Adyka Pratiwi Wulandary, 2023, Pengaruh Kualifikasi Pendidikan dan Pengalaman Kerja Terhadap Kinerja Pegawai Pada Kantor Camat Sematang Borang Kota Palembang, Jurusan Administrasi Negara Pada Sekolah Tinggi Ilmu Administrasi (STIA) Satya Negara Palembang. Pembimbing Utama (I) M.Sattarudin, S.Sos.,M.Si dan Pembimbing Pendamping (II) Hendriyenti, S.Ag.,M.Pd.I. Kualifikasi Pendidikan merupakan suatu kegiatan seseorang dalam mengembangkan kemampuan, sikap dan bentuk tingkah lakunya baik untuk kehidupan masa depan yang akan datang. Selain Kualifikasi Pendidikan Pengalaman kerja juga mempengaruhi kinerja pegawai, sebab melalui pengalaman kerja seseorang dapat mengasah keahlian dan mendapatkan ilmu baru yang tidak didapat dibangku Pendidikan. Berdasarkan observasi awal pada bulan Juli yang telah dilakukan oleh peneliti pada Kantor Camat Sematang Borang Kota Palembang, dilihat fenomena masih ada pegawai yang tidak sesuai dengan kualifikasi pendidikannya dimana pegawai tersebut memiliki jabatan sebagai pengadministrasi pemerintahan kecamatan dan sebagai kasubbag umum dan kepegawaian namun berpendidikan SMA sehingga pegawai tersebut bekerja tidak sesuai dengan keahlian dan kualifikasi pendidikan, dengan pengalaman kerja yang cukup lama 3-5 tahun namun kurang menguasai pekerjaan yang diberikan tersebut. Jenis penelitian ini menggunakan metode Penelitian Assosiatif Kuantitatif, Teknik pengumpulan data yakni observasi (pengamatan), kuesioner (angket), dokumentasi, dan studi kepustakaan. Teknik uji coba instrument yaitu uji validitas dan uji reliabilitas. Teknik Analisa data yaitu uji normalitas, uji multikolinearitas, uji hipotesis (uji t), regresi linier sederhana, regresi linier berganda dan analisis koefisien determinasi. Adapun tujuan penelitian ini adalah untuk menguji Pengaruh Kualifikasi Pendidikan dan Pengalaman Kerja terhadap Kinerja Pegawai Pada Kantor Camat Sematang Borang Kota Palembang. Berdasarkan hasil penelitian dapat disimpulkan bahwa persentasi pengaruh kualifikasi pendidikan dan pengalaman kerja terhadap kinerja pegawai pada Kantor Camat Sematang Borang Kota Palembang adalah sebesar 29,4% meskipun tergolong rendah tetapi tetap memiliki pengaruh karena jika kualifikasi Pendidikan dan pengalaman kerja di Kantor Camat Sematang Borang Kota Palembang baik maka kinerja pegawai juga akan meningkat. Begitupun sebaliknya, jika kualifikasi Pendidikan dan pengalaman kerja di Kantor Camat Sematang Borang Kota Palembang kurang baik maka kinerja pegawai akan menurun. Kemudian sisa persentase 70,6% nya dipengaruhi oleh variabel diluar penelitian, artinya terdapat faktor lain yang lebih besar pengaruhnya terhadap Kinerja Pegawai selain Kualifikasi Pendidikan dan Pengalaman Kerja. Kata Kunci : Kualifikasi Pendidikan , Pengalaman Kerja, Kinerja Pegawai

Rizki Aidil, 2023, The aim of this research is as follows: "To find out and analyze communication strategies in increasing the professionalism of the work of Civil Servants in the Palembang City Education Office." The research method used in this research is a qualitative method. Qualitative Research Methods can be interpreted as research methods that are based on the philosophy of positivism, used to examine natural objects, where the researcher is the key instrument, data collection techniques are carried out in a triangulated manner, data analysis is inductive/deductive, qualitative research results place more emphasis on understanding meaning and constructing phenomena rather than generalizing (Sugiyono, 2019:26). It is said to be qualitative because this research seeks to explain objects that are relevant to the existing phenomenon or problem. Based on the results of the research and discussion, the researcher concluded that the communication strategy used by civil servants in the Palembang City Education Office to increase employee work professionalism is an open communication strategy which can be identified in the form of formal communication and informal communication. Formal communication is often used during meetings or formal gatherings to discuss official agendas, while informal communication is often used in conversation processes outside the meeting agenda, this communication is more intensive and can easily break the ice. The communication strategy has been running well at the Palembang City Education Office so that the professionalism of staff work has been running well. Keywords: Communication, Work Professionalism

Ulpa Romaika Sapitri, 2023, "The Role of Motivation in Improving the Performance of the State Civil Apparatus at the Sub-district Office, Ilir Timur Tiga District, Palembang City". The completion of this thesis in a timely manner, thanks to the guidance of Mr. Tarmizi Endrianto, S.Sos., M.Sc as supervisor I and Mr. Ir.H.Mansyur Husin, M.Si as supervisor II who have provided guidance during the writing of this thesis. Human resources are also part of an advancement in science, development and technology. Therefore, in the current era of globalization where technology and civilization are very advanced, it demands competent resources, has a high spirit of discipline in carrying out its roles and functions for both individual and organizational goals. The problem of human resources is a very important issue in today's competitive era. Therefore additional efforts are needed such as providing education and training, fostering discipline, imposing strict sanctions and evaluating work performance. In order to achieve organizational goals, existing human resources are required to work professionally, including having good motivation. Providing proper motivation can foster high morale and increase strength to work voluntarily, can create better work and increase work productivity. The method used in this research is descriptive research method with a qualitative approach. Descriptive research is a research method that describes all data or conditions of the subject or object of research and then analyzes and compares it based on the ongoing reality. Based on the results of the research that has been described above, it can be concluded several things as follows: Motivation at the sub-district office of Ilir Timur Tiga District has been going well and has been well implemented. This can be seen from the several indicators described in the results of the discussion. However, there are a number of things that are still not good enough, one of which is from work performance, the work itself is not good enough in motivating some employees who do their work so that in completing their tasks they cannot be completed in a timely manner, and some of the facilities are now limited due to current conditions. the building is under repair but it can be resolved so that all work can be completed. The performance at the sub-district office of Ilir Timur Tiga District has been quite good and quite satisfactory. This can be seen from the several indicators described in the results of the discussion. However, there are some that are not very good, one of which is the quality of work, timeliness and independence of employees who are not very good at doing and completing all the work that has been given. Keywords: The Role of Employee Motivation and Performance

Sarmilah, 2023, Implementation of the 2017 Rastra General Guidelines for the Distribution of Prosperous Rice in Talang Cempedak Village, Jejawi District, Ogan Komering Ilir Regency. Department of Public Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main supervisor (1) M. Sattarudin, S.Sos., M.Si and Assistant Supervisor (II) Hendriyenti, S.Ag., M.Pd.I To reduce the burden on the poor and help meet basic food needs. The government issued the Poor Rice Program (RAKIN), this Raskin program is a continuation program of Non-Cash Food Assistance (BPNT). The program organized by the Central Government is in the form of subsidized rice which is expected to help improve the food security of poor communities, and in 2017 Raskin changed its name to Rastra (Sejahtera Rice). Based on mid-September observations carried out at the Talang Cempedak Village Head's Office, it was discovered that there was a problem, namely the unequal distribution of rice, because there were still poor people who did not receive Rastra and the distribution of rice should be in accordance with the number of poor people, but of the total number of poor people who entered in the poor category only some are included in the Beneficiary Family This research aims to determine, describe and analyze the implementation of the 2017 Rastra General Guidelines for the Distribution of Prosperous Rice and the supporting and inhibiting factors encountered in the Implementation of the 2017 Rastra General Guidelines for Prosperous Rice Distribution in Talang Cempedak Village, Jejawi District, Ogan Komering Regency. Ilir. The method used in this research is a qualitative method with research using observation, interviews, documentation and literature study. And for data analysis using data condensation, data presentation and drawing conclusions. Implementation of the 2017 Rastra General Guidelines in the Distribution of Prosperous Rice in Talang Cempedak Village, Jejawi District, Ogan Komering Ilir Regency has not been optimal, because it can be seen from the communication delivered that it has not been evenly distributed throughout the KPM, even though it is seen from the adequate resources, the attitude of implementing officers is good, the structure the bureaucracy is also good. This has the impact that the distribution of Rastra has not been carried out in accordance with the 2017 Rastra General Guidelines, the proof is that there are still delays in distributing Rastra. Keywords: Implementation of the 2017 Rastra General Guidelines

A. Muharam Sobari ZA, 2023, Background : The purpose of the state is as stated in the preamble to the 1945 Constitution. In Article 11 paragraph (2) it is stated that mandatory government affairs are related to basic services and mandatory government affairs are not related to basic services. From the description of government affairs, one of which is the responsibility of dealing with the administration of peace and public welfare. One of the problems that occur in the enforcement of peace and public support is the rise of street vendors (PKL). Concerning the Peace and Order of Street Vendors. Objective: The hypothesis in this study is how the implementation of the Regional Regulation of the City of Palembang Number 13 of 2007 concerning Peace and Order of Street Vendors in Ilir Timur Tiga District, Palembang. Methods: Data collection was carried out using open interview techniques. Data analysis was carried out with analysis used to test hypotheses about how the process of implementing Regional Regulation No. 13 of 2007 concerning peace and street vendors works. Result and Conclution: The results of the analysis of interview and observation data show that the implementation of Regional Regulation Number 13 of 2007 concerning Peace and Order of Street Vendors in Ilir Timur Tiga District has gone quite well. Keywords : Implementation, Peace and Order, Street Vendors (PKL), and Regional Regulation Number 13 of 2007.

Athalia Tierani Siregar, 2023, The Influence of Public Service Quality on Community Satisfaction at the Office of the Technical Service Unit (UPT) of the Population and Civil Registry Service Sako Zone VIII Palembang City. Department of State Administration at the Satya Negara Palembang School of Administration (STIA). Main Advisor (I) Ir. H. Heru Adi Putranto, M.Si and Counselor (II) Citra Iasha, S.Psi., M.Sc. This research was conducted using a quantitative method through questionnaires which were distributed to 108 respondents as a predetermined number of samples of the community population at the Office of the Technical Implementation Unit (UPT) of the Population and Civil Registry Office of Sako Zone VIII Palembang City, totaling 108 people. This study uses data analysis by testing Validity and Reliability through SPSS and determines the value of correlation and multiple linear regression using SPSS Version 23. The results of this study indicate that the Influence of Public Service Quality on Community Satisfaction in the Office of the Technical Service Unit (UPT) of the Population and Civil Registry Office of Sako Zone VIII Palembang City. It is known that the results of the t test show that the Public Service variable (X) has a significant effect on Community Satisfaction (Y) seen from the value of TX is greater than TY (3.204 > 1.659) with a significant level of 0.02 < 0.05. As well as testing the hypothesis with an R Square result of 0.088 and a coefficient of determination of 0.080 which implies that the independent variable (Public Service) to the dependent variable (Public Satisfaction) is 88%, the remaining 12% is the variable outside the study. If the service increases, community satisfaction also increases, conversely if the service decreases, community satisfaction also decreases. This is because the relationship between service and community satisfaction is closely related. Keywords: Public Service, Community Satisfaction

Nadia Aulia, 2023, Implementation of Good Governance Principles in Improving Service Quality at the Subdistrict Office of Ilir Timur Tiga District, Palembang City, majoring in State Administration at the Satya Negara Palembang High School of Administration (STIA). Main Advisor (I) Mr. Tarmizi Endrianto, S.Sos., M.Sc and Assistant Advisor (II) Mr. Sunarto, S.H., M.Sc. In the reform era, the public's demand for improving the quality of public services from the government is increasing. The community hopes that the process of services provided by the government can be carried out more easily, quickly, precisely, not complicated, friendly, humane, there is certainty and clarity of procedures, service requirements and reasonable rates. The quality of public services provided by the government can create satisfaction for the community. This study aims to find out about the quality of service at the sub-district office of Ilir Timur Tiga sub-district, Palembang city and find out what are the inhibiting factors for services in the sub-district office of Ilir Timur Tiga sub-district, Palembang city. The method used in this research is descriptive qualitative method. The research data was obtained from a number of employee informants at the Ilir Timur Tiga District Office, Palembang City. Data collection was carried out by in-depth interviews, document studies and direct observation by researchers. The results of this study indicate that the implementation of the principles of good governance in improving the quality of public services in the sub-district office of Ilir Timur Tiga sub-district, Palembang city, has been going quite well. However, there are still deficiencies in its implementation, such as justice that has not been fully implemented properly where sub-district officials use an insider or familial system in providing services. Furthermore, effectiveness and efficiency have not been effective where employees lack time discipline in providing services by arriving late for and returning home before the appointed time and convoluted services among the community. Keywords: Implementation, Good Governance, Public Service Quality

Erindasari, 2023, The background to the problem in this thesis is the office The head of the Sematang Borang sub-district, Palembang City, is suspected of indiscipline, some kind of internal conflict, such as an employee who has just retired but is still being employed. The employee was explaining a certain topic to the sub-district staff but the expression of the sub-district staff showed disagreement so he firmly interrupted the employee's explanation which made him fall silent then listened to the explanation from the sub-district staff and finally they raised their voices and argued. The aim of this research is to find out what the Subdistrict Head's Leadership Strategy is in Overcoming Internal Conflict at the Subdistrict Office of Sematang Borang Subdistrict, Palembang City and to find out what factors cause conflict to occur at the subdistrict office. This research uses qualitative methods, as data collection tools, namely, observation, interviews and literature. The results of the research show that differences may occur but this does not lead to ongoing conflict, the right solution for the parties involved or not is through a personal approach such as building relationships and implementing each other's duties, principals and functions and this leadership strategy has been implemented properly. both based on the main tasks and functions. Keywords: Leadership Strategy, Internal Conflict

Dwi Indah S, 2023, The Influence of Customer Service Quality on Customer Satisfaction at PT Bank Sumsel Babel Sub Branch Km.12 Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) namely Mr. H.Suparman, S.Sos., S.Pd.i., M.Sc. and Assistant Supervisor (II) Mr. Ir.H.Heru Adi Putranto, M.Si. The aim of this research is whether there is a significant influence between customer service quality and satisfaction. The independent variable in this research is service quality. The dependent variable in this research is customer satisfaction. The research method was carried out using observation techniques, questionnaires, literature study and documentation. The research uses a quantitative approach. Data analysis was carried out using the analysis used to test the hypothesis regarding whether there is an influence of customer service quality on customer satisfaction at PT. Bank Sumsel Babel Sub Branch Km. 12 Palembang City. Service quality is very important, not just service but there must be distinguishing characteristics. Customer satisfaction is a continuation of creating customer loyalty by using the facilities and services provided by the company, so that they remain customers of the company. The results of the research conducted by the author show that there is a significant and positive relationship between Customer Service Quality and Customer Satisfaction at PT.Bank Sumsel Babel, KM.12 Sub-Branch, Palembang City. From the results of the questionnaire data collection scores, customer service quality showed a value of 76.05% and customer satisfaction showed a value of 86.55. Based on the results of the analysis and conclusions in the Conclusions and Suggestions Chapter, the author makes the following suggestions: for Customer Service to improve service quality, especially during working hours, not only 1 more person is at the counter but hopes that 2 Customer Service people will be at the counter to serve so that customers do not pile up due to long waiting queues for service. Keywords: Customer Service, Customer Satisfaction

Heru Firmansyah, 2023, Implemetasi Peraturan Menteri Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi Republik Indonesia Nomor 8 Tahun 2021 Tentang Sistem Manajemen Kinerja Pegawai Negeri Sipil Pada Kantor Lembaga Layanan Pendidikan Tinggi (L2Dikti) Wilayah II ( Studi Kasus Pasal 9 Ayat 1) jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang, Pembimbing Utama (1) Bapak H. Suparman,.S.Sos.,S.Pd.I.,M.Si. Pendamping (II) Bapak Saiton.S.Sos.,M.Si Latar Belakang Penelitian ini adalah Berdasarkan observasi awal pada hari Senin 13 Oktober 2022, maka penulis menemukan indikasi-indikasi permasalahan di Lembaga Layanan Pendidikan Tinggi (L2DIKTI) Wilayah II orientasi pelayanan masih perlu peningkatan agar menjadi lebih baik lagi. Berdasarkan uraian latar belakang tersebut penulis termotivasi dan tertarik untuk mengangkat dalam penelitian dengan judul “Implementasi Peraturan Menteri Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi Republik Indonesia Nomor 8 Tahun 2021 Tentang Sistem Manajemen Kinerja Pegawai Negeri Sipil Pada Kantor Lembaga Layanan Pendidikan Tinggi (L2DIKTI) Wilayah II ( Studi Kasus Pasal 9 Ayat 1)

Triya Ade Liana, 2023, Analysis of Human Resources Competency in Improving Employee Performance at the District Head Office of Ilir Timur Tiga District, Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Advisor (I) Rahmawati, S.H., M.Si and Assistant Advisor (II) Citra Iasha, S.Psi., M.Sc. Ilir Timur Tiga District, Palambang City always pays attention to developing the overall competency of its apparatus which can be implemented through the implementation of education and training to increase their knowledge, skills and abilities. What is the Competency of Human Resources in the Ilir Timur Tiga District Office, Palembang City. This research aims to analyze human resource competencies in the Ilir Timur Tiga District Office, Palembang City The research method used by the author is descriptive research with a qualitative approach, the data collection techniques used are observation, interviews, literature study and documentation and the data analysis techniques used are data reduction, data presentation and drawing conclusions. Based on research, Human Resource Competency in the Ilir Timur Tiga District Office, Palembang City, is good and quite adequate, and Employee Performance in the Ilir Timur Tiga District Office, Palembang City. The competencies formed include: The quality of employee performance is good enough, the quantity of employee performance is good, responsibilities are carried out according to applicable regulations, cooperation in Ilir Timur Tiga sub-district is good where they do their work by helping each other. Work initiatives have gone well where employees understand and already have work initiatives. Keywords: Implementation, Performance Assessment.

Alex Akbar Jauhary, 2023, The aim of this research is to determine the process of the role of the Village Consultative Body's inherent supervision in improving the performance of the village head in Upang Karya Village, Muara Telang District, Banyuasin Regency. The research method used is a descriptive research method with a qualitative approach. Descriptive research is a research method carried out with the main aim of creating an objective picture of an activity. Researchers are intended to measure a particular social phenomenon by developing concepts and collecting data but not testing hypotheses (Singarimbun, 2008: 17). Based on the research results, the role of attached supervision of the Village Consultative Body in improving the performance of village heads in Upang Karya Village, Muara Telang District, Banyuasin Regency has been implemented well. This can be seen from the existence of attached supervision by the BPD, in terms of planning, implementation and reporting of village government activities. Firstly, BPD's inherent supervision has been proven to have an impact on good discipline in terms of a sense of responsibility for planning, secondly, educating with standards that have been set in activities, thirdly preventing weaknesses from occurring, fourthly correcting errors of misuse to try to improve and shape the knowledge, attitudes and behavior of the Village Head in terms of reporting, so that voluntarily try to work cooperatively and improve the Village Head's work performance in terms of quantity, quality and time. Keywords: Inherent supervision, performance of the village head

Anisyah, 2023, The Influence of Service Quality on Community Satisfaction at the District Head Office of East Baturaja District, Ogan Komering Ulu Regency, Department of State Administration (STIA) Satya Negara Palembang. Main Supervisor (I) Mrs. Rohmial, S.E., M.Si and Assistant Supervisor (II) Mrs. Rahmawati, SH., M.Si It is hoped that the state apparatus sector can become a public service that can provide the best service and can move towards Good Governance. Professional quality of public services. So what is now the task of the Central Government and Regional Government is how to provide public services that are able to satisfy the community. The research method used is a quantitative method. The hypothesis in this research is "it is suspected that there is a positive and significant influence between administrative services on community satisfaction. Data collection was carried out by means of observation, documentation, questionnaires and literature study. Data analysis was carried out by analyzing community satisfaction surveys. The results of the test data analysis which was strengthened by the questionnaire data analysis data, found that there was a positive influence on people's satisfaction. The results of the validity instrument testing showed rcount>r table, meaning valid and reliability was above 0.6, meaning reliable. The research results show that the coefficient of determination (R2) shows a contribution of 0.539 and the tcount value is 13.369, which means tcount>ttable (13.369 > 1.975) with a significance level of 0.000 <0.05. So it can be concluded that Ha is accepted, meaning that there is an influence between integrated sub-district administrative services on the community satisfaction survey at the District Head Office of East Baturaja District, Ogan Komering Ulu Regency and has a positive coefficient with an influence size of 0.777 or 77.7%. Keywords: Service Quality and Community Satisfaction

Zendi Novendri, 2023, PT. Indofarma Global Medika Palembang Branch, still continuing strive to provide the best service to the public although there are still several obstacles faced by both attitudes and behavior and facilities and infrastructure that can support it to fulfill it Administrative needs in the office, one of which is public services. Through this research, we will see the role of administrative ethics In Improving Employee Performance at PT Indofarma Global Medika Palembang Branch, The formulation of the problem in this research is what is the role Administrative Ethics in Improving Employee Performance at PT Indofarma Global Medika Palembang Branch. This research method uses qualitative method with data collection techniques observation, interviews, documentation and literature study. Based on the results of this research it can be seen that quality public services provided by employees at PT Indofarma Global Medika Palembang Branch, overall it can be said to be good quite good. Meanwhile for other things that can be said to be not good or not yet optimal, namely with regard to infrastructure and facilities inadequate support. Keywords: Administrative Ethics, Employee Performance

Heri Akira, 2023, thesis title The Role of Work Ethic in Supporting the Performance of Civil Servants (PNS) in Sako District, Palembang City, Department of State Administration at the Satya Negara Palembang College of State Administration (STIA), Main Supervisor (1) Mr. Drs. H. Anshori Madani, M.Sc. Companion (II) Mrs. Antartila Rezki Aziz, SH., M.Sc The background of this research is that based on the results of initial observations on August 11 2022, the author found indications of problems at the Sako District Office, Palembang City, such as the problem of employees still sitting outside the room and during working hours, employees did not comply with what was stated. They should work and obey the existing regulations, go home and arrive not on time for working hours. Research Objectives: To determine and analyze the role of work ethic in supporting employee performance in Sako District, Palembang City. The method used in this research is qualitative methods, Data Management Techniques (Observation Techniques, Interview Techniques, Documentation, Literature Study) Data Analysis Techniques (Data Reduction). , Data Presentation, Conclusion Drawing) The conclusion of this research is that the role of work ethic in supporting employee performance in the Sako District Head Office, Palembang City. It has gone quite well because overall each indicator of the Work Ethic concept and Employee Performance concept has been carried out as closely as possible in accordance with the direction of the superior Keywords: The Role of Work Ethic, Performance of Civil Servants (PNS)

M. Derry Andryan Soleh, 2023, The background to this research is that based on initial observations made by the author, the drug distribution process still experiences problems, apart from that, drug storage places do not meet the terms and conditions in drug storage procedures. The aim of the research is to determine and analyze the implementation of Minister of Health Regulation No.1148 /menkes /per /VI/2011 concerning pharmaceutical wholesalers at PT. Kimia Farma TBK Palembang Branch, The method used in this research is a qualitative method, Data Management Techniques (Observation Techniques, Interview Techniques, Documentation, Literature Study) Data Analysis Techniques (Data Reduction, Data Presentation, Drawing Conclusions) The conclusion of this research is that the implementation of Minister of Health Regulation No.1148/ Menkes/Per/ VI/2011 concerning Pharmaceutical Wholesalers at PT. Kimia Farma TBK Palembang Branch is good because overall each indicator of implementation is (Policy Size and Objectives, Resources, Characteristics of the Implementing Agent, Attitudes/Tendencies (Disposition) of the implementers, Inter-organizational Communication and Implementing Activities, Economic, Social and Environmental Environments. Politics) only on the resource indicators which have not been met and likewise the CDOB indicators in the PBF have been implemented to the maximum extent possible but on the Building and Equipment indicators which have not been felt to be sufficient. Keywords: Implementation, Pharmaceutical Wholesalers

Zefani Sabar Hati Giawa, 2023, Implementation of Government Regulation Number 47 of 2014 concerning Animal Disease Control and Management in South Sumatra Province Veterinary Hospitals? (Case Study Article 62), Department of State Administration at the Satya Negara Palembang College of State Administration (STIA). M. Sattarnudin, S.Sos., M.Si as supervisor I and Djisman T, S.S., M.Si as supervisor II. The problem in this research is how to implement the policy of Government Regulation Number 47 of 2014 concerning the Control and Management of Animal Diseases in UPTD Hospitals of South Sumatra Province, (Case Study Article 62) and what are the obstacles to implementing the Policy of Government Regulation Number 47 of 2014 concerning Disease Control and Management Animals at the UPTD Animal Hospital of South Sumatra Province, (Case Study Article 62). The aim of this research is: To analyze the implementation of Government Regulation Policy Number 47 of 2014 concerning the Control and Management of Animal Diseases in Animal Hospitals in South Sumatra Province, (Case Study Article 62) and to identify obstacles in the Implementation of Government Regulation Number 47 of 2014 concerning Policy Control and Management of Animal Diseases at the Animal Hospital of South Sumatra Province, (Case Study Article 62). This research uses qualitative descriptive research. Descriptive research method. Next, descriptive techniques were used to find out and describe how to implement Government Regulation Number 47 of 2014 Article 62 concerning the Control and Management of Animal Diseases at the Animal Hospital in Sukarami District, South Sumatra Province. The results of the analysis of test data which was strengthened by data, analysis of questionnaire data and interviews, it was found that there was a large influence on providing incentives, controlling and overcoming animal diseases on animal handlers. Keywords: Implementation, Control and Management of Animal Diseases

Bezatulo Ndruru, 2023, Implementation of Banyuasin Regent Regulation Number 99 of 2020 concerning procedures for allocating priority distribution for the use of monitoring and evaluation of village funds in Banyuasin Regency for the 2022 fiscal year in Kenten Laut Village, Talang Kelapa Subdistrict, Banyuasin Regency, Department of Administration at the College of Science Palembang State StiaSatya Administration, Main Supervisor (I) Mr. SyaifulSahri, S.E., M.Si and Assistant Supervisor (II) Mr. EdiSuharli, S.H., M.Si This research aims to see whether the implementation of Banyuasin Regent Regulation number 99 of 2020 concerning procedures for allocating priority distribution for the use of monitoring and evaluation of Village funds in Banyuasin Regency for the 2022 fiscal year in Kenten Laut Village, Talang Kelapa District, Banyuasin Regency, Policy from George C. Edward III in Agustino (2008:149-154) With the results of the interview with information on the distribution of direct cash assistance (BLT) for village funds for the 2022 fiscal year in December to beneficiary families (KPM) (BLT) of 175 KPM village funds with a total assistance of IDR. 300,000.00 (Three Hundred Thousand Rupiah) using the cash method. As for the proof of handover of the distribution of direct cash assistance (BLT), hopefully in the future it will go well and be used as intended.The results of the test data analysis, which is confirmed by research and observation, are running well, but there are still weaknesses in the attitude disposition indicators and the village head's administrative process according to Banyuasin Regent's Regulation Number 99 of 2020 is running well. Keywords: implementation of Banyuasin Regent's Regulation Number 99 of 2020 2022 budget

Nur Ani Dewi, 2023, "Implementation of Enforcement of Regional Regulation Number 44 of 2002 concerning Public Peace and Order Article 22 Business Order in Taman Kambang Iwak Palembang.". "Department of State Administration at the Satya Negara Palembang Administrative Science College, Supervisor (1) Ir. H. HeruAdiPutranto, M.Si and Supervisor (II) Ir.H. Mansyur Husin, M.Si This research is motivated by the problem of Kambang Iwak Park, which is one of the destinations and green open spaces that is visited by many people in Palembang City. This park is often crowded with people, from children to adults who come from various communities, such as sports communities, music, roller skating, skateboarding, bicycles, to dance and theater communities. Other facilities include a jogging track, sports equipment and clean water that can be consumed by pedestrians and visitors who run around the lake or just exercise every morning or evening. As the development of society progresses, this can trigger the role of the community to move residents from villages to cities in order to change professions from farmers to street vendors (PKL). This factor triggers you to become a street vendor (PKL). From the research results, it was found that the implementation of enforcement of Regional Regulation Number 44 of 2002 concerning Public Peace and Order Article 22 Business Order in Taman Kambang Iwak Palembang was categorized as quite successful. However, the performance and impact in implementing the enforcement of Regional Regulation Number 44 of 2002 concerning Public Peace and Order Article 22 Business Order is still in the unsuccessful category. Nevertheless, it can be concluded that the implementation of enforcement of Regional Regulation Number 44 of 2002 concerning Public Peace and Order Article 22 Business Order in Taman Kambang Iwak Palembang has been carried out quite successfully. Keywords: Implementation, Regional Regulations (Perda), Palembang City

Rizu Andesta, 2023, The Influence of Service Quality on Customer Loyalty at Bank Syariah Indonesia Ahmad Rivai Palembang Branch Office, majoring in State Administration at the Satya Negara Palembang College of State Administration (STIA). Main Advisor (I) Hendriyenti, S.Ag., M.Pd.I and Assistant Advisor (II) Holipah, S.Sos., M.Sc. The problems in this study were found in the service section which is seen in general at Bank Syariah Indonesia Ahmad Rivai Palembang Branch Office such as the narrow parking area (both for four-wheeled vehicles and two-wheeled vehicles), and the limited waiting room for customers, of course this makes customers uncomfortable. If allowed to continue will have a negative impact on the company. Because the customer's assessment of the quality of service provided by the company is very important in society. If the customer's rating is good, it will influence other people to subscribe to a company that does provide the best quality service. Vice versa, if the quality of the service provided gives the impression that the image is not good, they may immediately move to another place and will no longer use the company's services. The purpose of this study was to examine the effect of service quality on customer loyalty at (BSI) Bank Syariah Indonesia KC Ahmad Rivai Palembang. The research method used is the associative method, with a quantitative approach. Data collection techniques namely observation, questionnaires, documentation, and literature study. Data analysis techniques are normality test, t test, simple linear regression test, and test the coefficient of determination. Based on the results of the research and discussion, it can be concluded that the effect of service quality on customer loyalty is 0.142 or 14.2%, then from the t test results there is a value of 4.149 and from the results of the normality test it produces a value of 0.200 then from the test results the coefficient of determination is 26.4% this can be categorized as having moderate influence, while 86.8% is influenced by other factors such as value, image, convincing and easy to obtain, satisfaction, service, guarantee, and product quality.

Septi Handayani, 2023, thesis title Implementation of Minister of Health Regulation no. 4 of 2019 concerning Technical Standards for Fulfilling Basic Service Quality in Minimum Service Standards in the Health Sector (Study at the Sukarami Community Health Center, Palembang City), Department of State Administration at the Satya Negara College of Administrative Sciences (STIA) Palembang, Main Supervisor (I) Dr. Supardi S.Sos., M.Si and Assistant Supervisor (II) Asmawati S.Sos., M.Si Community Health Centers must provide good and correct services based on Minister of Health Regulation no. 4 of 2019. This aims to create good and satisfying services for the community because in providing service standards based on the Regulation of the Minister of Health, there will be community satisfaction in terms of service. However, in reality, in the Sukarami Community Health Center field, services do not comply with the Minister of Health's Regulations, such as a lack of staff in providing services so that the Health Service Standards at the Community Health Center are not optimal. The research method in this study is descriptive qualitative. Data collection was carried out using Observation, Interview, Documentation and Literature Study techniques. The aim of this research is to analyze the results and benefits of the implementation of Minister of Health Regulation no. 4 of 2019 concerning Technical Standards for Fulfilling Basic Service Quality in Minimum Service Standards in the Health Sector (Study at Sukarami Health Center, Palembang City). The results of the data analysis obtained are that the implementation of Minister of Health Regulation no. 4 of 2019 concerning Technical Standards for Fulfilling Basic Service Quality in Minimum Service Standards in the Health Sector at the Sukarami Health Center, Palembang City, is not yet optimal, considering that the services provided are not in accordance with the health SPM due to the lack of staff and infrastructure at the Sukarami Health Center, Palembang City. Keywords: Implementation of Basic Service Quality in the Health Sector

M. Supriyadi, 2023, Implementation of Regulation of the Chief of Police of the Republic of Indonesia Number 18 of 2014 concerning the Issuance of Police Record Certificates (SKCK) (Article 3 in the Talang Kelapa Sector Police, Banyuasin Regency), Head of State Administration at the College of Administrative Sciences ( STIA) Satya Negara Palembang. Supervisor I Dr. Supardi, S. Sos., M. Si. and Supervisor II Ir. H. Heru Adi Putranto, M.Sc. The purpose of this research is to determine the implementation of the Regulation of the Chief of Police of the Republic of Indonesia Number 18 of 2014 concerning the Issuance of Police Record Certificates (SKCK) (Article 3 for the Talang Kelapa Sector Police, Banyuasin Regency) The method used in this research is a qualitative research method with data collection through observation, interviews, literature study and documentation. Based on the results of research regarding the implementation of the Regulation of the Chief of Police of the Republic of Indonesia Number 18 of 2014 concerning the Issuance of Police Record Certificates (SKCK) (Article 3 in the Talang Kelapa Sector Police, Banyuasin Regency), it has been implemented well where service staff selling police record certificates apply the principles of procedures for issuing SKCK, namely legality, transparency, accountability, nondiscrimination, reasonableness, effectiveness and efficiency. However, there is also an inhibiting factor, originating from applicants who have not completed the required documents. And due to electrical factors such as dead lights, the SKCK cannot be printed. Keywords: implementation, procedures, issuance of letters

Enggi Romadhon, 2023, Implementation of Minister of Home Affairs Regulation Number 2 of 2016 concerning Child Identity Cards (KIA) at the Department of Population and Civil Registration of Banyuasin Regency (Case Study Article 3 Paragraph 2). Department of State Administration at the Satya Negara Palembang High School of State Administration (STIA). Main Advisor (I) Mr. M. Sattarudin, S.Sos., M.Si and Supervisor (II) Mr. Ir. H. Mansyur Husin, M.Sc. Implementation is one of the most important aspects of public policy. Implementation is an action and step of a public policy actor based on the formulation that has been made. Therefore this study aims to determine the implementation of the child identity card (KIA) policy at the Population and Civil Registration Office of Banyuasin Regency and to find out the supporting and inhibiting factors in implementing child identity cards (KIA) at the Banyuasin Regency Population and Civil Registration Service. This research belongs to the type of qualitative descriptive research, which means that this research describes a real phenomenon or event. Informants in this study as many as 6 people. The research data were obtained from various data sources, namely primary data and secondary data. Data collection is done through observation, interviews, literature and documentation. The data analysis technique used is data collection (reduction), data presentation and verification conclusions The results showed that the implementation of MCH at the Department of Population and Civil Registration of Banyuasin Regency through indicators, namely: 1) communication, 2) resources, 3) disposition and 4) bureaucratic structure showed quite well. This can be seen from the socialization and implementation of child identity cards that have been carried out by competent employees and are guided by the SOPs that have been stipulated in the Regulation of the Banyuasin District Head. The supporting factors are resources, disposition, bureaucratic structure that has been implemented. While the inhibiting factor is communication that is still unsatisfactory. Keywords: Implementation and Child Identity Card (KIA)

Vikri Basri Tambunan, 2023, Penelitian ini bertujuan untuk menguji besarnya pengaruh Kualitas Pelayanan Publik terhadap kepuasan masyarakat di Kantor Camat Kecamatan Alang – Alang lebar Kota Palembang. Metode yang digunakan yaitu metode asosiatif dengan menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini berjumlah 96 orang yang diambil menggunakan teknik slovin. Masing-masing responden diberikan kuesioner berisi pernyataan dari varibel yang diteliti. Meode analisis data yang dgunakan adalah Regresi linier sederhana dan uji t parsial. Berdasarkan hasil penelitian dapat disimpulkan bahwa Kualitas pelayanan pada Kantor Kecamatan Alang-alang lebar berpengaruh positif dan signifikan terhadap kepuasan masyarakat. Hasil uji regresi sederhana yang diolah dengan menggunakan program SPSS versi 26 nilai signifikasi (sig) sebesar 0,000 lebih kecil dari < probabilitas 0,05 sehingga dapat disimpulkan bahwa H0 ditolak dan Ha diterima, yang bearti bahwa “Ada Pengaruh Kualitas Pelayanan (X) Terhadap Kepuasan Masyarakat (Y) Kantor Kecamatan Alang-alang lebar Kota Palembang. Dari hasil uji t maka t hitung > t tabel yaitu 3.822 > 1.661 sedangkan signifikansi sig 0.000 lebih kecil dari 0,05 dapat disimpulkan terdapat pengaruh kualitas pelayanan terhadap kepuasan masyarakat di Kantor Kecamatan Alang-alang lebar Kota Palembang. Nilai kualitas pelayanan besarnya pengaruh kualitas pelayanan sebesar 32,7,% mempengaruhi variabel independen dengan variabel dependen dalam hal untuk kepuasan masyarakat. Kata Kunci : Kualitas Pelayanan, Kepuasan Masyarakat, dan Kecamatan.

Cindy Clarisa, 2023, The Influence of Facilities and Infrastructure on Employee Performance at the Palembang Public Works and Spatial Planning Department majoring in State Administration at the Satya Negara Palembang College of State Administration (STIA), Main Supervisor (I) Supardi, S.Sos., M .Si and Supervisor (II) H. Suparman, S.Sos., S.Pd.I., M.Sc. Facilities and infrastructure in an agency, both government and private, are very much needed, because the availability of sufficient facilities and infrastructure of good quality will help the agency to achieve its goals and also have an impact on the performance of agency employees. With the availability of facilities in the form of complete work support facilities and infrastructure, employees tend to have high work enthusiasm in carrying out the work assigned to them. The hypothesis in this research is that there is an influence between facilities and infrastructure on employee performance. Data collection was carried out using observation techniques, questionnaires, interviews, documentation and literature. Data analysis was carried out using analysis used to test hypotheses regarding whether or not there is an influence of infrastructure on employee performance. The results of test data analysis, assessment of the influence of facilities and infrastructure on employee performance at the Palembang Public Works and Spatial Planning Department, it is known that based on the results of the Coefficient of Determination test, it is 15.2%, meaning that facilities and infrastructure have an influence on employee performance and the remaining 84.8% is influenced by other factors not examined in this study. The results of the simple linear regression test show that the independent variable facilities and infrastructure (X) has a positive effect on the dependent variable employee performance (Y) by 38.8%, meaning that the better the facilities and infrastructure, the more employee performance will increase. Meanwhile, the T test results obtained a Tcount value of 5.167 with a significance value of 0.000 while the Ttable value was 1.6551. The value of Tcount (5.167) > Ttable (1.6551) means Ho is rejected and Ha is accepted. This means that there is an influence of facilities and infrastructure on employee performance. Keywords: Facilities and Infrastructure, Employee Performance

Arin Susela, 2023, Pengaruh Kepemimpinan Terhadap Disiplin Kerja Pegawai Di Kantor Camat Kecamatan Rambutan Kabupaten Banyuasin. Tujuan Penelitian ini adalah untuk mengetahui Seberapa besar pengaruh kepemimpinan terhadap disiplin kerja pegawai. Penelitian ini dilaksanakan di Kantor Camat Kecamatan Rambutan Kabupaten Banyuasin. Metode penelitian ini kuantitatif Teknik Pengumpulan Data Mengunakan Kuesioner Dan Analisis Data Mengunakan Regresi Linier Sederhana. Hasil Penelitian ini menunjukan bawah pengaruh kepemimpinan terhadap disiplin kerja pegawai adalah sebesar 0.509 atau 50.9% yang didapat dari hasil uji regresi linier sederhana. Hasil ini berarti bahwa jika kepemimpinannya meningkat ke arah yang lebih baik, maka disiplin kerja pegawai juga meningkat ke arah yang lebih baik. Kemudian dilihat dari uji t, diperoleh hasil bahwa t hitung > t tabel (9.930 > 2.042), maka hipotesis diterima, yaitu ada pengaruh kepemimpinan teradap disiplin kerja pegawai yang positif dan signifikan. Kata kunci : kepemimpinan, disiplin kerja pegawai

Herbynik, 2023, Disiplin kerja merupakan salah satu hal yang paling penting bagi perusahaan, karena disiplin kerja merupakan kesadaran bagi seseorang untuk menataati peraturan yang berlaku Pada dasarnya disiplin kerja diharapkan memiliki hasil yang baik, dampak dari disiplin kerja bagi seorang pegawai adalah membuat karyawan dapat melaksanakan setiap tugas dan tanggung jawab yang diberikan dengan baik. Karyawan dapat melaksanakan tanggung jawabnya dengan baik ataupun tidak itu semua tergantung pada kedisiplinan yang dimiliki oleh egawai tersebut, kedisiplinan dalam melaksanakan tugas dapat menghasilkan pekerjaan yang baik dan membawa dampak yang positif. Keywords: Implementation, disiplin pegawai negeri sipil

M. Yunus, 2023, Implementasi Peraturan Menteri Perhubungan Republik Indonesia nomor 10 Tahun 2020 tentang Pedoman Pelaksanaan Penyelenggaraan Kewajiban Pelayanan Publik untuk Angkutan Barang di Jalan dari dan ke Daerah Tertinggal, Terpencil, Terluar, Dan Perbatasan Pada Dinas Perhubungan Kabupaten Banyuasin (studi kasus pasal 2 ayat 2). Jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang. Pembimbing Utama M. Sattarudin., S.Sos., M.Si (I) dan Pembimbing Pendamping (II) H. Suparman, S.Sos., S.Pd.I., M.Si Berdasarkan observasi Berdasarkan observasi penulis pada Kantor Dinas Perhubungan Kabupaten Banyuasin penulis menemukan permasalahan pelayanan yang masih kurang efisien dalam penyelenggaraan angkutan barang. Untuk mengetahui dan menganalisa Implementasi Peraturan Menteri Perhubungan Republik Indonesia nomor 10 Tahun 2020 tentang Pedoman Pelaksanaan Penyelenggaraan Kewajiban Pelayanan Publik untuk Angkutan Barang di jalan dari dan kedaerah Tertinggal, Terpencil, Terluar, Dan Perbatasan Pada Dinas Perhubungan Kabupaten Banyuasin Hasil penelitian dan pembahasan, maka peneliti dapat mengambil simpulan bahwa Implementasi Peraturan Menteri Perhubungan Republik Indonesia nomor 10 Tahun 2020 tentang Pedoman Pelaksanaan Penyelenggaraan Kewajiban Pelayanan Publik untuk Angkutan Barang di jalan dari dan kedaerah Tertinggal, Terpencil, Terluar, Dan Perbatasan Pada Dinas Perhubungan Kabupaten Banyuasin (studi kasus pasal 2 ayat 2) belum terlaksana dengan efisien dari segi pelayanan karena sulitnya medan untuk dijangkau dalam proses pengiriman barang pada daerah Tertinggal, Terpencil, Terluar, Dan Perbatasan. Sebaiknya pelayanan pada Kantor Dinas Perhubungan Kabupaten Banyuasin untuk ditingkatkan dengan menambah angkutan-angkutan barang perintis seperti kendaraan roda dua dan perahu-perahu kecil agar lebih mudah menjangkau daerah Tertinggal, Terpencil, Terluar, Dan Perbatasan agar bisa menumbuhkan perekonomian masyarakat. Kata kunci: Implementasi dan Pelayanan Publik untuk Angkutan Barang

Indra, 2023, Implementasi Peraturan Daerah Kabupaten Banyuasin nomor 08 tahun 2021 tentang Retribusi Daerah pada Kantor Dinas Perhubungan Kabupaten Banyuasin (Studi Pasal 113). Jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang. Pembimbing Utama Rahmawati, SH., M.Si (I) dan Pembimbing Pendamping (II) Ahmad Yani Kosali, SE., SH., MM Berdasarkan observasi awal pada Kantor Dinas Perhubungan Kabupaten Banyuasin penulis menemukan permasalahan masih belum maksimalnya pengelolaan Retribusi Daerah di Kabupaten Banyuasin seperti pengelolaan retribusi parkir yang seharusanya pemungutan retribusi tidak dapat diborongkan tapi diborongkan. Mengingat begitu pentingnya masalah pembayaran retribusi terhadap balas jasa yang dilakukan pemerintah terhadap wajib retribusi itu sendiri Untuk mengetahui dan menganalisa Implementasi Peraturan Daerah Kabupaten Banyuasin nomor 8 Tahun 2021 Tentang Retribusi Daerah pada Kantor Dinas Perhubungan Kabupaten Banyuasin ( Studi Pasal 113 ) Metode penelitian yang digunakan dalam penelitian ini adalah dengan bentuk penelitian deskriptif dengan analisa data kualitatif Hasil penelitian dan pembahasan, maka peneliti dapat mengambil simpulan bahwa Implementasi Peraturan Daerah Kabupaten Banyuasin nomor 8 Tahun 2021 Tentang Retribusi Daerah khususnya Kantor Dinas Perhubungan Kabupaten Banyuasin sudah dilaksanakan sesuai dengan prosedur yang ada seperti komununikasi terjalin baik, sumber daya yang ada memadai, sikap implementor yang baik sesuai dengan kode etik yang berlaku serta struktur birokrasi dengan pembagian tugas sesuai dengan tingkat pendidikan masing-masing dan dalam hal pemungutan retribusi masih kurang seperti pemungutan retribusi tidak dapat diborongkan kepada pihak ketiga atau di kerjasamakan seperti kegiatan penghitungan besarnya retribusi terutang. Pengawasan penyetoran retribusi, dan penagihan retribusi itu namun masih terjadi, dalam pemungutan retribusi harusnya Surat Ketetapan Retribusi Daerah (SKRD) atau dokumen lain yan dipersamakan harus ada namun kenyataan yang ada dilapangan tidak ada mengecek kembali retribusi yang masih diborongkan kepada pihak ketiga dan mengecek langsung kelapangan agar bisa melihat apakah Surat Ketetapan Retribusi Daerah (SKRD) atau dokumen lain yan dipersamakan itu benar-benar ada atau tidak dan jika tidak ada maka Dinas Perhubungan Kabupaten Banyuasin harus tegas dalam memberikan sanksi kepada mereka yang melanggar agar kedepanya akan lebih baik lagi. Kata kunci: Implementasi dan Retribusi Daerah

Qoriyah Nur Sholekah, 2023, Implementation of Government Regulation Number 30 of 2019 concerning Performance Assessment of State Civil Apparatus at the Kertapati District Office, Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Supervisor I Mr. Dr. Supardi, S.Sos., M.Si and Supervisor II Mr. Sunarto, SH.., M.Si The performance assessment of state civil servants was held with the aim of motivating employees and improving the quality of employees at the Sematang Borang District Office, Palembang City. Through assessing the performance of state civil servants, it can have a good influence on achieving the vision and mission of the Sematang District Office, Palembang City. From this research, the author uses qualitative methods which directly explain the nature of the researcher's relationship with informants, research objects and subjects. The theory used is the theory put forward by George Edward III regarding implementation which consists of four indicators, namely, communication, resources, disposition and bureaucratic structure. Analyzing data is processing and analyzing the collected data into a systematic, orderly, structured and meaningful way for research, showing that the implementation of Government Regulation Number 30 of 2019 concerning Performance Assessment of State Civil Apparatus at the Sematang Borang sub-district office, Palembang city is carried out optimally so that performance is carried out optimally. follow. Keywords: Government Regulation Number 30 of 2019 concerning Performance Assessment of State Civil Apparatus

Hasnita Allal Fitri, 2023, Based on the author's observations on September 19 2022 at the Ilir Timur Tiga Subdistrict Office, Palembang City, the author found a problem, namely that there were still service activities that were not optimal, for example in terms of services for managing business permits, it should have been completed in a day or two, it could have been completed in weeks. . To answer the problem formulation, it is to find out the role of the sub-district head's leadership in improving services at the sub-district office of Ilir Timur Tiga District, Palembang City. The research method used in this research is descriptive research with qualitative data analysis. The hypothesis in this research is that the service at the Ilir Timur Tiga District Office, Palembang City is needed to be improved and implemented as well as possible so that there are no more delays in processing business documents and so that the sub-district head further improves his ability to control his subordinates to improve performance and work performance. As a result of the research and discussion, the researcher can conclude that the role of the sub-district head's leadership in improving services at the sub-district office of Ilir Timur Tiga Sub-district, Palembang City has not been implemented optimally in terms of service, such as there are still delays in processing business permits, which should be completed in a day, perhaps days or even weeks so it needs to be improved again. Keywords: The Role of Sub-District Head Leadership and Improving Services

Teddi Darmawan Sang Putra, 2023, “Implementasi Peraturan Daerah Pemerintah Kota Palembang Nomor 03 Tahun 2017 Tentang Pembentukan RT/RW di Kelurahan Sako Kecamatan Sako (Studi Kasus Pasal 4)”. "Jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Satya Negara Palembang, Pembimbing (1) Rohmial, S.E., M.Si dan Pembimbing (II) M. Sattarudin, S.Sos.,M.Si Penelitian ini dilatar belakangi oleh permasalahan jumlah kepala keluarga (KK) setiap RT tidak sesuai kapasitas yang diatur di dalam Perda Kota Palembang No.03 Tahun 2017 bab III pasal 4 ayat 1, dan juga jumlah RT dan RW tidak sesuai dengan batasan minimal dan maksimal yang diatur di dalam Perda Kota Palembang No.03 Tahun 2017 bab III pasal 4 ayat 2. Sementara tipe dari penelitian ini ialah tipe penelitian deskriptif kualitatif. Penelitian ini dilakukan dengan wawancara Informan sebanyak 7 orang yaitu RT dan RW yang ada di Kelurahan sako Kecamatan sako Kota Palembang dan dilaksanakan antara bulan Maret sampai dengan April 2023. Dan metode pengumpulan data diselesaikan dengan metode observasi dan wawancara terstruktur. Dari hasil penelitian diperoleh bahwa Implementasi Perda Pemerintah Kota Palembang No.03 th 2017 tentang pembentukan RT/RW dikategorikan cukup berhasil. Namun, kinerja dan dampak dalam Perda Pemerintah Kota Palembang No.03 th 2017 tentang pembentukan RT/RW masih dalam kategori tidak berhasil. Meskipun demikian, dapat disimpulkan Implementasi Perda Pemerintah Kota Palembang No.03 th 2017 tentang pembentukan RT/RW telah dilaksanakan cukup berhasil. Kata Kunci : Implementasi, Peraturan Daerah (Perda), Kota Palembang

Amy Mastura, 2025, The Effectiveness of the Archive Storage System in Improving Case Services at the Class 1A Special District Court of Palembang, Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Primary Supervisor (I) Ahmad Yani SE., SH., MM, and Secondary Supervisor (II) Antartila Rezki Aziz SH., M.Si. This study aims to assess the effectiveness of the Archive Storage System in Improving Case Services at the Class 1A Special District Court of Palembang. This study used a descriptive qualitative approach through observation, interviews, and documentation as data collection techniques. The results indicate that the archive storage system is running well, but additional facilities and infrastructure such as computers, bantex boxes, and additional staff are needed to further optimize processes and improve time efficiency. Additional staff and regular staff training are also essential to ensure more effective and accurate documentation management. Keywords: System, Archive Storage, Case Services, Palembang District Court

Indah Destalya, 2025, This study examines the implementation of the Regulation of the Minister of Administrative and Bureaucratic Reform of the Republic of Indonesia (Permenpan RB) Number 6 of 2022 concerning Civil Servant Performance Management, with a focus on Article 9 Paragraph 2 within the Regional Development Planning Agency (Bappeda) of South Sumatra Province. The regulation sets performance management indicators including quantity, quality, timeliness, and cost, aiming to improve discipline, motivation, and accountability among civil servants. The research employs a qualitative method with data collected through observation, interviews, documentation, and literature review. The analysis is based on George C. Edward III’s policy implementation model, which emphasizes four key variables: communication, resources, disposition, and bureaucratic structure. The findings indicate that the implementation of the regulation has generally run well. Policy communication has been carried out hierarchically from the Regional Civil Service Agency to implementing staff. However, budget constraints remain a major challenge, particularly in training, socialization, and the use of the e-Performance application. Nevertheless, Bappeda strives to manage resources efficiently to achieve performance targets. The performance management system integrates the Civil Servant Performance Target (SKP) with work behavior, assessed through the four performance indicators. The study concludes that the implementation of Permenpan RB Number 6 of 2022 at Bappeda South Sumatra Province has improved the quality of civil servant performance management, although further strengthening is required in terms of budget allocation, training, and monitoring consistency. Keywords: Policy Implementation, Performance Management, Civil Servant, Bappeda South Sumatra Province, Permenpan RB No. 6/2022

Andrian, 2025, This study aims to analyze the effect of health service quality on outpatient satisfaction at Pelabuhan Hospital Palembang. The main problem underlying this research is the presence of obstacles in services, such as limited registration access, system disruptions, and inadequate facilities, which may affect patient satisfaction. The research employed a quantitative method with an associative approach. The sample was determined using the Krejcie and Morgan formula, resulting in 279 outpatient respondents. Data were collected through questionnaires and analyzed using validity and reliability tests, t-test, simple linear regression, and coefficient of determination with the assistance of SPSS version 23. The results show that service quality has a positive and significant effect on outpatient satisfaction. This is indicated by the t-test, where the calculated t-value of 21.382 is greater than the t-table value of 1.969, with a significance level of 0.000 (sig < 0.05). The simple regression equation obtained is Y = 6.066 + 0.730X, meaning that every improvement in service quality will increase patient satisfaction. The coefficient of determination (Adjusted R Square) of 0.633 indicates that service quality explains 63.3% of the variation in patient satisfaction, while the remaining 36.7% is influenced by other factors outside this study. The study concludes that improving service quality, particularly in terms of effectiveness, timeliness, safety, fairness, and facilities, is a crucial factor in enhancing outpatient satisfaction. Therefore, hospital management must continuously improve service quality to increase patient satisfaction and trust. Keywords: Service Quality, Patient Satisfaction, Pelabuhan Hospital Palembang

Ridia, 2025, The Role of Village Head Leadership in Improving Employee Performance at the Lebung Sukaraja Village Office, Pangkalan Lampam District, Ogan Komering Ilir Regency, Department of Public Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) H. Suparman, S.Sos., S.Pd.I., M.Si and Assistant Supervisor (II) Hj. Helda Fitriani, S.Pd., M.Si. This thesis discusses the role of village head leadership in improving employee performance at the Lebung Sukaraja Village Office, Pangkalan Lampam District, Ogan Komering Ilir Regency. Leadership is one of the important factors that have an effect on employee performance, especially in the village administration environment. As a leader, the village head has the responsibility to direct, organize, and motivate village officials to work optimally. This study aims to determine the role of the leadership of the Lebung Sukaraja Village Head in improving employee performance at the Lebung Sukaraja Village Office. This study uses a qualitative approach with a descriptive method. Data collection techniques were carried out through interviews, observations, and documentation of the village head, village officials, and related employees. The data was analyzed through data reduction, data presentation, and conclusion drawing. The focus of the study included the leadership style, communication patterns, and motivational strategies applied by the village head in carrying out daily government tasks. The results of the study indicate that the leadership role of the Village Head has a real effect on improving employee performance. The Village Head is considered to have fairly good analytical skills, although these still need to be strengthened with technical data. Their communication skills are also effective, whether through meetings, discussions, or informal communication, so that employees feel involved. In addition, their courage in making decisions, ability to listen to input, and firmness in enforcing rules have proven to be able to improve employee discipline and work enthusiasm. Keywords: Leadership Role and Employee Performance

Putri Adika Sari, 2025, The Role of Village Head Leadership in Improving Employee Work Behavior at the Tanah Mas Indah Village Office, Banyuasin Regency, Department of Public Administration, Satya Negara State College of Public Administration (STIA) Palembang. Primary Advisor (1) Dr. Supardi, S.Sos., M.Si., and Secondary Advisor (2) Drs. H. Adenan Zachri, M.Si. The problem with the leadership in this case, the Tanah Mas Indah Village Office, Banyuasin, in carrying out its main duties and functions is the inadequate implementation of roles that improve employee performance, such as personal roles, decision-making roles, and information roles. In the Tanah Mas Indah Village Office, some employees are still indicated to be more dependent on their leaders. This study uses a qualitative research method that aims to analyze the Role of Village Head Leadership in Improving Employee Work Behavior at the Tanah Mas Indah Village Office, Banyuasin Regency. The results of the research and discussion on the role of the village head's leadership in improving employee work behavior at the Tanah Mas Indah Village Office, Banyuasin Regency, can be concluded that the role of the village head's leadership in improving employee work behavior at the Tanah Mas Indah Village Office, Banyuasin Regency, has been running well. The village head of Tanah Mas Indah has demonstrated effective leadership skills in managing the village office, creating appropriate policies, and motivating employees to improve their performance. Clear division of authority, good direction and communication, and effective supervision have helped improve employee performance and the quality of service to the community. Furthermore, the village head of Tanah Mas Indah has also demonstrated his commitment to improving community welfare and quality of life, prioritizing community needs in decision-making. The employees of the Tanah Mas Indah Village Office have also demonstrated initiative in improving service quality and working together effectively and cohesively in carrying out their duties. Keywords: Leadership Role and Employee Work Behavior

Nyimas Sindy Rahmayani Putri, 2025, Service Effectiveness in Improving Employee Performance at the Palembang City Transportation Agency, Public Administration Department, Satya Negara Palembang State Administrative College (STIA). Primary Advisor (1) H. Suparman, S.Sos., S.Pdi., M.Si., and Secondary Advisors (2) and Ir. H. Heru Adi Putranto, M.Si. Effectiveness is how well a job is done, the extent to which people produce output according to expectations. This means that if a job can be completed according to plan, both in terms of time, cost, and quality, it can be said to be effective. Employee performance is an issue that requires serious attention from the agency because improving employee performance will not happen by itself; it requires effort and participation from both the agency and the employees themselves. This study aims to determine and analyze the effectiveness of service in improving employee performance at the Palembang City Transportation Agency. This study employed qualitative research methods. Data collection techniques included observation, interviews, documentation, and literature review. Data analysis techniques included data reduction, data presentation, and drawing conclusions. Based on the research results and discussion, it can be concluded that service effectiveness in improving employee performance at the Palembang City Transportation Agency is not yet optimal. This is evident from several aspects, such as service procedures that still need improvement to ensure compliance with operational standards, effective time management that needs to be improved to increase service responsiveness, and service costs that need to be optimized to increase efficiency and effectiveness. Furthermore, employee competency, work motivation, and opportunity utilization also need to be improved to enhance employee performance and service quality. Keywords: Employee Effectiveness and Performance

Euis Eka Yuniarni, 2025, This study aims to analyze the implementation of the Attorney General Regulation Number 17 of 2014 concerning the Administrative and Technical Governance of Special Criminal Case Handling at the Palembang District Attorney’s Office. The research focuses on how the regulation is applied in administrative and technical practices, as well as the obstacles encountered in its implementation. This research employed a qualitative method with data collection techniques including observation, interviews, documentation, and literature study. The informants consisted of structural officials, functional prosecutors, and administrative staff within the Palembang District Attorney’s Office. The results indicate that the implementation of the regulation has generally been carried out in accordance with the provisions, covering case recording, distribution, archiving, financial management, and the utilization of information technology through the Case Management System (CMS). However, challenges remain in terms of human resources, workload, and the optimization of digital archiving. Analysis using George C. Edwards III’s implementation model shows that communication, resources, disposition, and bureaucratic structure significantly influence the effectiveness of policy implementation. The study concludes that although administrative and technical governance at the Palembang District Attorney’s Office has been applied fairly well, improvements are needed in ensuring consistent implementation of SOPs, enhancing human resource capacity, and optimizing digital systems. These findings are expected to contribute to strengthening law enforcement quality and public trust in the prosecution service. Keywords: Policy Implementation, Administrative Governance, Special Criminal Cases, Palembang District Attorney’s Office

Arindah Shabrina, 2025, Pengaruh Kepemimpinan Terhadap Peningkatan Motivasi Kerja Pegawai Pada Dinas Perindustrian Sumatera Selatan. Jurusan Administrasi Negara Pada Sekolah Tinggi Ilmu Atministrasi Satya Negara Palembang, pembimbinng utama (I) Hendriyenti, S.Ag.,M.Pd.I dan pembimbing pendamping (II) Drs. Junaidi, M.E. Peran pemimpin sangat diperlukan dalam suatu instansi, khususnya perannya dalam membantu perusahaan dalam proses perubahan. Motivasi sangat penting artinya bagi Instansi, motivasi merupakan suatu kekuatan potensial yang ada di dalam diri seorang manusia, yang dapat dikembangkannya sendiri atau dikembangkan oleh sejumlah kekuatan luar yang pada intinya berkisar sekitar imbalan moneter dan imbalan non moneter, yang dapat mempengaruhi hasil kinerjanya secara positif atau negatif Tujuan penelitian adalah untuk menguji dan menganalisis pengaruh kepemimpinan terhadap peningkatan motivasi kerja pegawai pada Dinas Perindustrian Sumatera Selatan. Metode yang digunakan adalah metode kuantitatif, Teknik Pengumpulan Data menggunakan kuesioner, Studi Dokumen dan Dokumentyasi. Hasil penelitian menunjukkan bahwa terdapat adanya pengaruh yang signifikan dan positif kepemimpinan terhadap peningkatan motivasi kerja pegawai pada Dinas Perindustrian Sumatera Selatan. Hal ini dilihat dari hasil Uji t dengan signifikan sebesar 0,000 < α (0,05) yang berarti memiliki pengaruh signifikan. Analisis regresi linier menunjukan bahwa kepemimpinan secara langsung diikuti oleh peningkatan motivasi kerja pegawai. Berdasarkan uji regresi linier sederhana terdapat nilai positif sebesar 0.777 atau 77,7% dengan persamaan Y = 12.736 + 0.777 X. Artinya jika terjadi peningkatan pada Kepemimpinan maka Motivasi Kerja Pegawai pun akan meningkat. Selanjutnya Koefesien determinasi didapatkan R Square sebesar 0,529 atau 52,9% menunjukkan bahwa kepemimpinan (X) terhadap motivasi (Y) berkontribusi memiliki pengaruh sebesar 52,9%. Sisanya 47,1% dijelaskan oleh faktor-faktor lain yang tidak diteliti dalam penelitian ini. Kata Kunci: Kepemimpinan dan Motivasi Kerja

Parolan Mangku Negara, 2025, This study aims to analyze the utilization of administrative information technology in improving employee performance at the Village Office of Kotaraya Darat, Pajar Bulan District, Lahat Regency. The research is grounded in the need for village governments to provide fast, accurate, and efficient public services through the application of information technology. A qualitative research method was employed, with data collected through observation, interviews, and documentation involving village staff and local residents. The findings indicate that the use of information technology such as computers, printers, and basic administrative software has accelerated service processes, improved timeliness, and enhanced employee independence and work effectiveness. Residents reported experiencing faster and more organized services compared to previous manual systems. However, the implementation of information technology remains suboptimal due to limited infrastructure such as hardware and internet connectivity, uneven technological skills among staff, and a lack of regular training and technical support. The study concludes that information technology has a significant positive impact on improving village employees’ performance, although further efforts are needed to strengthen infrastructure, provide continuous training, and ensure policy support for sustainable digital implementation. Recommendations include upgrading technological facilities, allocating dedicated budgets, and implementing structured technical assistance programs to ensure more effective and equitable utilization of information technology across all village staff. Keywords: administrative information technology, employee performance, public service, village governance, technology utilization

Fufut Sulastri, 2025, This study examines the implementation of Minister of Home Affairs Regulation Number 1 of 2017 on Village Structuring, particularly Article 5, in Teluk Payo Village, Banyuasin II District. The research focuses on the extent to which the objectives of village structuring are achieved, including the effectiveness of governance, improvement of community welfare, quality of public services, good governance practices, and village competitiveness. This research employs a descriptive qualitative method with a *top-down* approach, using George C. Edward III’s implementation model that emphasizes four aspects: communication, resources, disposition, and bureaucratic structure. The findings reveal that the implementation of village structuring in Teluk Payo has shown positive developments, especially in governance improvement, infrastructure quality, and community participation. However, transparency remains the main challenge, particularly regarding the disclosure of village fund utilization and the distribution of social assistance. The lack of openness has led to community distrust towards village authorities. Therefore, transparency must be embedded as a governance culture that actively involves citizens in planning, implementation, and supervision of development programs. In conclusion, although the implementation of Regulation No. 1 of 2017 has significantly contributed to the development of Teluk Payo Village, the achievement of its objectives largely depends on the commitment of village authorities to enhance transparency and strengthen community participation. Consequently, the village is expected to realize good governance, community welfare, and become more independent and competitive. Keywords : Implementation, Village Structuring, Transparency, Governance, Community Participation.

Mitha Amelia, 2025, Pengaruh Gaya Kepemimpinan Demokratis Terhadap Peningkatan Kinerja Aparatur Sipil Negara (Asn) Pada Dinas Perindustrian Provinsi Sumatera Selatan, pembimbinng utama (I) Hendriyenti, S.Ag., M.Pd.I dan pembimbing pendamping (II) Hj. Citra Iasha, S.Psi., M.Si Gaya kepemimpinan demokratis memiliki peran yang signifikan dalam meningkatkan kinerja Aparatur Sipil Negara (ASN). Hal ini berdampak langsung pada peningkatan efisiensi dan efektivitas kinerja ASN, karena mereka merasa dihargai, didengarkan, dan dilibatkan dalam pencapaian tujuan organisasi. Dengan demikian, gaya kepemimpinan demokratis bukan hanya memperkuat hubungan antara pimpinan dan bawahan, tetapi juga mendorong terciptanya budaya kerja yang produktif dan berorientasi pada hasil dan dapat meningkatkan kinerja kerja . Tujuan dari penelitian yang dilakukan adalah untuk mengidentifikasi dan menguji pengaruh gaya kepemimpinan demokratis terhadap peningkatan kinerja Aparatur Sipil Negara (ASN) pada Dinas Perindustrian Provinsi Sumatera Selatan. Metode yang digunakan adalah metode kuantitatif, Teknik Pengumpulan Data menggunakan observasi, kuesioner, Studi Pustaka dan Dokumentasi. Analisis data yang digunakan dalam penelitian ini merupakan uji statistik terdiri dari Uji Vliditas, Uji Reliablitas, Uji Normalitas, Uji Hipotesis (Uji t), Regresi Linier Sederhana dan Analisis Koefisien Determinasi. Hasil penelitian didapat dari uji t dengan signifikan sebesar 0,001 < α (0,05), artinya Kepemimpinan Demokratis memiliki pengaruh secara persial dengan variabel Peningkatan Kinerja Aparatur Sipil Negara (Asn) Pada Dinas Perindustrian Provinsi Sumatera Selatan. Kemudian dari hasil persamaan regresi Y = 15.489+ 0.526 X menunjukan bahwa jika terjadi peningkatan pada Gaya Kepemimpinan Demokratis maka kinerja pegawai pun akan meningkat. Jadi dapat disimpulkan terdapat pengaruh positif antara Gaya Kepemimpinan Demokratis Terhadap Peningkatan Kinerja Aparatur Sipil Negara (ASN) Pada Dinas Perindustrian Provinsi Sumatera Selatan. Selanjutnya hasil dari koefisien determinasi didapatkan Nilai R sebesar 0,556 menunjukkan bahwa 0,556 variasi dalam Gaya Kepemimpinan Demokratis dapat dijelaskan oleh Kinerja Pegawai. Sementara itu, 44,4% sisanya dijelaskan oleh faktor-faktor lain. Kata Kunci: Gaya Kepemimpinan Demokratis, Kinerja pegawai

Nofa Yudeni, 2025 , Peranan Etika Pelayanan Administrasi Dalam Meningkatkan Kepuasan Masyarakat Di Kantor Camat Kecamatan Kertapati Kota Palembang, Jurusan Administrasi Publik pada Sekolah Tinggi Ilmu Administrasi Negara(STIA) Satya Negara Palembang, Pembimbing Utama (I) H. Suparman, S.Sos., S.Pd.I., M.Si dan pembimbing pendamping (II) Aryanisila, S.E., M.M., M.Si. Pelayanan publik merupakan hak dasar setiap warga negara yang menuntut kualitas dan efisiensi yang tinggi. Dalam konteks pemerintahan, pelayanan publik menjadi tolok ukur keberhasilan suatu instansi dalam memenuhi kebutuhan masyarakat. Kepuasan masyarakat menjadi indikator penting untuk mengukur kinerja suatu instansi pemerintah. Masyarakat yang puas dengan pelayanan yang diberikan akan cenderung lebih mendukung program-program pemerintah. Salah satu metode yang digunakan untuk mengetahui kepuasan masyarakat suatu organisasi publik adalah dengan menggunakan Indeks Kepuasan Masyarakat (IKM). Metode penelitian yang digunakan adalah metode kualitatif. Pengumpulan data dilakukan dengan cara observasi, wawancara, dokumentasi. Analisa data dilakukan dengan cara teknik Reduksi Data, Penyajian Data dan Penarikan Kesimpulan. Hasil penelitian di Kantor Camat Kertapati Palembang, Penulis menyimpulkan bahwa. Pelayanan telah mengedepankan prinsip etika seperti akuntabilitas, kompetensi, loyalitas, adaptivitas, dan kolaborasi, tercermin dari komitmen aparatur dalam memberikan layanan yang cepat, ramah, dan transparan, serta upaya evaluasi dan pelatihan berkelanjutan. Secara umum, masyarakat merasa cukup puas, Namun, masih ada keluhan terkait keterlambatan pegawai saat jam sibuk, kurangnya sosialisasi persyaratan untuk kepengurusan beberapa dokumen surat yang diperlukan oleh warga, serta perlunya perbaikan fasilitas dan sistem pengaduan. Oleh karena itu, meskipun pelayanan sudah cukup optimal, peningkatan berkelanjutan tetap diperlukan, khususnya dalam teknologi informasi, kualitas sarana, dan komunikasi, untuk mencapai pelayanan publik yang prima Kata Kunci : Pelayanan, Kepuasan Masyarakat, Etika.

Mega Anggraini, 2025, Thesis title: Implementation of Government Regulation Number 94 of 2021 Concerning Civil Servant Discipline at the South Sumatra Province Investment and One-Stop Integrated Service Office (Case Study Article 4), Public Administration Department, Satya Negara College of Administrative Sciences (STIA) Palembang, Main Advisor: Mr. (I) Ir. H. Heru Adi Putranto, M.Si. Assistant Advisor: Mr. Drs. H. Adenan Zachri, M.Si. The background of this research is based on initial observations, the author found indications of problems at the South Sumatra Province Investment and One-Stop Integrated Service Office, including: information that does not fulfill obligations as a Civil Servant (PNS), such as not adhering to work hours and the perceived lack of good performance in carrying out their duties, thus not fully fulfilling their obligations as a Civil Servant (PNS). The purpose of this study is to determine and analyze the implementation of Government Regulation Number 94 of 2021 concerning Civil Servant Discipline at the Investment and One-Stop Integrated Service Office of South Sumatra Province (Case Study Article 4). The method used in this study is Qualitative, Data Management Techniques (Observation Techniques, Interview Techniques, Documentation, Literature Study) Data Analysis Techniques (Communication, Resources, Position, Bureaucratic Structure) and also from the indicator of the type of light disciplinary punishment has been running as well as possible. The research results indicate that Government Regulation Number 94 of 2021 concerning Civil Servant Discipline optimally regulates work hours and adheres to the provisions of working hours. However, performance needs to be further improved to prevent delays in office work and leaving work during working hours, as this can disrupt office operating hours and constitutes a violation of disciplinary rules in accordance with applicable regulations. Keywords: Implementation, Civil Servant Discipline

Ahmad Febriansyah, 2025, The Impact of service quality on employee work effectiveness at the Ilir Timur Tiga sub-district office in Palembang. Public Administration Program at the Satya Negara Palembang School of Administrative Sciences (STIA).(I) Mrs.Rohmial, SE.,M,SI and (II) H.Suparman, S.Sos.,Spdi,.M.Si as supervising advisors. This study aims to determine the extent of the effect of service quality on employee work effectiveness at the Ilir Timur Tiga Subdistrict Office in Palembang. This study has two variables, namely the independent variable (service quality) and the dependent variable (employee work effectiveness). Using a quantitative research method, the population of this study consists of 270 people who frequently or regularly come to seek services within the last 3 months. The sample test uses the Slovin formula and obtained 73 respondents. The data analysis techniques used consisted of validity and reliability tests, normality tests, hypothesis tests, simple linear regression tests, and coefficient of determination (R²) tests using SPSS 2023 software. T The results of the study concluded that the 28.7% influence of quality shows that improving service quality will improve employee work effectiveness, and conversely, poor service quality will result in ineffective work. Meanwhile, the contribution of independent variables in the regression model can explain 41.4% of the variation in the dependent variable, with the remaining 58.6% not examined in this study Keywords: Impact of Service Quality, Work Effectiveness

Ummi Kurnia, 2025, Implementation of Good Governance Principles to Improve Public Services at the Sindang Danau District Head's Office, South OKU Regency. Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Primary Supervisor (I) Dr. Supardi, S.Sos., M.Si., and Secondary Supervisor (II) Tarmizi Endrianto, S.Sos., M.Si. This study aims to analyze the application of good governance principles to improve the quality of public services at the Sindang Danau District Head's Office, South OKU Regency. This study used a qualitative approach with descriptive methods. Data were collected through observation, interviews, and documentation from sub-district employees and the community. The results indicate that the implementation of good governance principles such as transparency, accountability, participation, responsiveness, and fairness has begun to be implemented quite well at the Sindang Danau District Head's Office. However, various obstacles remain, such as limited human resources, a suboptimal public information system, and a lack of public participation in decision-making. Improvement efforts are ongoing, including increasing the capacity of civil servants and developing a more efficient and accountable service system. The application of good governance principles has proven to be a crucial strategy for achieving responsive and high-quality public services. Keywords: Application of Good Governance Principles; Public Services

Ferza Herdhika Satria Ramadhani, 2025, The leadership of a sub-district head plays a strategic role in improving employee performance as the spearhead of public service at the sub-district level. This study aims to determine the role of sub-district head leadership in improving employee performance at the Bukit Kecil Sub-district Office in Palembang City. This study used qualitative research methods with data collection techniques through interviews, observation, and documentation. The research informants consisted of the sub-district head, sub-district secretary, head of the government section, head of the security and order section, and public service staff. The results of this study indicate that the sub-district head performs his role well, acting as a firm and communicative leader and supporting employees through direction, motivation, and open working relationships. Meanwhile, the employees demonstrate quite good performance; they are independent, take initiative, adapt quickly, are able to work together, and complete tasks with adequate quality and quantity. Keywords: Role, Sub-district Head, Employee Performance

Putri Aisyah Yasmin Humairah, 2025, This study aims to explore and analyze the implementation of Government Regulation No. 30 of 2019 on the Performance Appraisal of Civil Servants (ASN) at the Kemuning District Office, Palembang City, with a particular focus on Article 4, which emphasizes the principles of objectivity, measurability, accountability, participation, and transparency. The study applied a qualitative method with data collected through observation, interviews, documentation, and literature review. The key informants consisted of the District Head, the District Secretary, and staff from the General and Personnel Subdivision. The findings indicate that the implementation of Government Regulation No. 30 of 2019 at the Kemuning District Office has been fairly well executed. Communication among employees is facilitated through regular meetings and digital platforms, which support goal achievement. Human resources are relatively adequate, although there are limitations in digital literacy and the use of information technology. The disposition of employees generally reflects a positive attitude in carrying out their duties, while the bureaucratic structure, supported by standard operating procedures, contributes to effective policy implementation. Nevertheless, challenges remain, including limited awareness among some employees in inputting performance data and insufficient digital competence. Overall, the principles of objectivity, accountability, and transparency have been well implemented, while the participatory and measurable aspects still require improvement. The study suggests enhancing employee capacity, strengthening supervision, and conducting regular evaluations of the performance appraisal system to ensure more effective policy implementation. Keywords: Policy implementation, Civil Servant Performance Appraisal, Government Regulation No. 30/2019, Kemuning District, Civil Servants

Adellia Putri Pratama, 2025, This study examines the implementation of Government Regulation Number 94 of 2021 concerning the Discipline of Civil Servants at the Higher Education Service Institution (LLDIKTI) Region II. The purpose of this research is to analyze how the regulation is applied, the supporting and inhibiting factors, as well as its impact on employee discipline. This research employs a qualitative approach with data collection techniques including interviews, observations, and documentation. The findings indicate that the implementation of the regulation has been carried out effectively, supported by management systems, leadership commitment, and employees’ understanding of the regulation. However, challenges remain, such as limited human resources, insufficient socialization, and weak continuous supervision. Overall, the implementation of Government Regulation No. 94 of 2021 at LLDIKTI Region II has had a positive impact on improving work discipline, although further improvements are needed in terms of supervision and strengthening the organizational work culture. Keywords : Implementation, Discipline, Civil Servants, Government Regulation No. 94 of 2021, LLDIKTI Region II

Arni Afriyanti, 2025, Berdasarkan penelitian ini bertujuan untuk menganalisis bagaimana Museum Negeri Sumatera Selatan menerapkan strategi inovasi guna meningkatkan jumlah pengunjung wisata edukasi. Latar belakang penelitian ini didasari oleh peran vital museum sebagai lembaga pendidikan, budaya dan rekreasi. Namun, tingkat kunjungan masyarakat terutama pelajar masih tergolong rendah. Prosedur penelitian dalam skripsi menggunakan metode penelitian kualitatif. Pengumpulan data dilakukan dengan teknik pengumpulan data berupa observasi, wawancara, dokumentasi dan studi pustaka. Hasil penelitian menunjukkan bahwa Museum Negeri Sumatera Selatan berhasil meningkatkan jumlah kunjungan wisata edukasi melalui penerapan berbagai strategi inovasi.Walaupun dalam melaksanakan strategi inovasi ini masih menghadapi beberapa tantanga, seperti kurangnya pendanaan operasional, fasilitas yang belum memadai, keterbatasan sumber daya manusia, kurangnya sarana promosi serta rendahnya minat kunjungan. Di sisi lain, museum melakukan berbagai macam upaya meliputi pengembangan program edukatif dengan menonjolkan keragaman koleksi, menyediakan sumber daya yang berkompeten, melakukan kolaborasi dengan pihak sekolah serta pemanfaatan teknologi. Data dalam lima tahun terakhir menunjukkan adanya narik-turun jumlah pengunjung akibat faktor eksternal seperti pandemi, namun mulai tahun 2023 dan 2024 terlihat adanya pertumbuhan yang cukup signifikan. Hasil penelitian ini diharapkan dapat menjadi acuan bagi pengelola museum maupun penelitian lain dalam pengembangan wisata edukasi di Indonesia. Kata Kunci : Strategi Inovasi, Kunjungan Wisata Edukasi

Pratiwi Lestari Ramayana, 2025, This study aims to examine the influence of market revitalization on traders’ satisfaction at 16 Ilir Market in Palembang. The revitalization program was implemented by the local government as an effort to enhance the competitiveness of traditional markets through infrastructure improvement, vendor zoning, digital system development, and better market management. However, its implementation has faced challenges, such as traders’ objections to stall prices, dissatisfaction with zoning arrangements, and claims of existing leasing rights. This research employed a quantitative method using a survey approach. The study population consisted of 779 traders and market management staff, with 264 respondents selected through the Slovin formula. Data were collected using observation, questionnaires, literature review, and documentation. The analysis was conducted using validity and reliability tests, simple regression, t-test, and coefficient of determination with the assistance of SPSS 23.0. The findings reveal that market revitalization has a positive and significant effect on traders’ satisfaction at 16 Ilir Market Palembang. This indicates that the better the revitalization is implemented in terms of physical, managerial, economic, and socio-cultural aspects, the higher the level of traders’ satisfaction will be. Keywords : Market Revitalization, Traders’ Satisfaction, 16 Ilir Market Palembang

Rahma Aulia Sakinah, 2025, This research discusses the implementation of South Sumatra Governor Regulation Number 28 of 2020 Article 5 Paragraph (2) concerning guidelines for managing inactive archives, with a case study at the Department of Cooperatives and SMEs of South Sumatra Province. Inactive archives are records with decreasing frequency of use but still hold significant value as legal evidence, references, and accountability tools. The maintenance of inactive archives includes four main aspects: arrangement, storage, media conversion, and protection. This study applies a qualitative method with a case study approach. Data were collected through observation, interviews, documentation, and literature study with five key informants, consisting of the head of general and staffing subdivision, a policy analyst, and three archival staff. Data were analyzed using the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The findings reveal that the implementation of the Governor Regulation has not been fully optimal. Challenges include limited storage facilities, lack of human resources in media conversion, and the poor physical condition of many archives. Although communication and coordination among staff have been established, the lack of facilities remains the main obstacle. This study is expected to contribute to improving awareness, effectiveness, and accountability in managing inactive archives and serve as an evaluation material for related institutions. Keywords : policy implementation, inactive archives, archive maintenance, South Sumatra Governor Regulation

Regalia Amrina Watoniah Kosali, 2025, Division of labor is necessary to understand the work procedures that employees must follow. In addition to division of labor, there is also a need for authority/delegation of work from the leadership, in this case the Sub-district Head, to his subordinates, starting from the Section Head to the Operations/Office Staff. This is expected to lead to improved work performance based on employee results. Similarly, the Jejawi Sub-district Head's Office, Ogan Komering Ilir Regency, has implemented a division of labor and authority for its employees, although it is perceived as being less than perfect. The research method used in this study was interviews with informants to collect data at the Jejawi Sub-district Head's Office, Ogan Komering Ilir Regency. Furthermore, the researcher conducted observations and utilized literature studies to supplement the data obtained. The researcher also used a qualitative approach to examine the natural conditions of a phenomenon. The results of this study indicate that the division of labor and authority plays a generally positive role in improving employee work performance at the Jejawi Sub-district Head's Office, Ogan Komering Ilir Regency. Similarly, the authority held by employees has been demonstrated by an increase in employee performance, both personally and organizationally. Of the eight indicators, seven have been implemented effectively, while one indicator, namely the appropriateness of work to employee abilities, has not been implemented effectively. Keywords: Division of Labor, Authority, Work Performance, and Employees.

Aprilia Wulandari, 2025, This study examines the optimization of the One-Stop Integrated Service (PTSP) in accelerating the licensing process for Small and Medium Enterprises (SMEs) at the Investment and One-Stop Integrated Service Office (DPMPTSP) of South Sumatra Province and identifies its key challenges. Using a descriptive qualitative approach, data were collected through observations, interviews, literature review, and documentation involving structural officials, staff, and SME owners. Findings reveal that PTSP optimization has been pursued through streamlined procedures, reduced processing times, transparent fees, improved staff competence, and the integration of information technology. Despite these efforts, challenges persist, including low digital literacy among SME owners, limited public awareness of licensing regulations, inadequate infrastructure, and technical issues with online systems. The study recommends enhancing digital training, intensifying regulation outreach, strengthening infrastructure, and conducting regular performance evaluations. Improved PTSP services are expected to increase the number of licensed SMEs, broaden access to government support programs, and stimulate regional economic growth. Keywords : Optimization, PTSP, Licensing, SMEs, South Sumatra

Muhammad Nur Hidayat, 2025, ROLE OF HUMAN RESOURCES ADMINISTRATION IN IMPROVING EMPLOYEE PERFORMANCE AT THE VILLAGE OFFICE OF PIPA REJA, KEMUNING DISTRICT, PALEMBANG CITY, Department of Public Administration at the State Institute of Public Administration (STIA) Satya Negara Palembang. Main Supervisor (I) Tarmizi Endrianto, S.Sos., M.Si and Co-Supervisor (II) Djisman T, S.H., M.Si This thesis discusses the Role of Personnel Administration in Improving Employee Performance at the Village Office of Pipa Reja, Kemuning District, Palembang City. The purpose of this study is to determine the role of personnel administration in improving employee performance at the Village Office of Pipa Reja, Kemuning District, Palembang City. Two concepts were used in this study: the first concept is the role of personnel administration, and the second concept is employee performance, to determine how personnel administration plays a role in improving employee performance at the Pipa Reja Village Office, Kemuning District, Palembang City. In this study, the author used a qualitative descriptive method. It began with data collection techniques, where the author conducted observations, interviews, and data analysis techniques. The results of the study indicate that the role of human resources administration in improving employee performance at the Pipa Reja Village Office in Kemuning District, Palembang City, is already quite good. This is evident from the recruitment process, which aligns with organizational needs through central government selection, placement that considers education, competencies, and experience, development through relevant training aligned with job duties and technological advancements, and structured and systematic mentoring that supports employee performance improvement. Keywords: Role of Human Resources Administration and Employee Performance

M. Barokah Ramadhan, 2025, THE ROLE OF THE VILLAGE HEAD IN IMPROVING EMPLOYEE PERFORMANCE AT THE VILLAGE OFFICE OF PIPA REJA, PALEMBANG CITY, Department of Public Administration at the State Institute of Public Administration (STIA) Satya Negara Palembang. Main Supervisor (I) Tarmizi Endrianto, S.Sos., M.Si and Co-Supervisor (II) Jahri Ahmad., S.Sos., M.Si This study discusses the Role of Village Head Leadership in Improving Employee Performance at the Pipa Reja Village Office in Palembang City. The purpose of this study is to identify and analyze the Role of Village Head Leadership in Improving Employee Performance at the Pipa Reja Village Office in Palembang City. Two concepts were used in this study: the first concept is the role of village head leadership, and the second concept is employee performance. The study aimed to determine how the role of village head leadership improves employee performance at the Pipa Reja Village Office in Palembang City. In this study, the author used a descriptive qualitative method. The study began with data collection techniques, including observation, interviews, and data analysis techniques. Based on the results of research conducted in Pipa Reja Village on the role of the village head's leadership in improving employee performance at the village office, it can be concluded that the village head's leadership in improving employee performance at the Pipa Reja village office is good. This can be seen from the village head's ability to set an example, provide guidance, and assign tasks and responsibilities in accordance with the areas of expertise of the village office employees. Keywords: The Role of Village Head Leadership and Employee Performance

Ria Lestari, 2025, Stunting is a chronic nutritional problem that has serious impacts on children's growth and development, as well as the quality of human resources in the future. Indonesia continues to face a high prevalence of stunting, including in the South Sumatra region. This study aims to identify the role of the Family Assistance Team (Tim Pendamping Keluarga/TPK) in stunting prevention efforts and the obstacles they encounter in Azhar Permai Subdistrict, Talang Kelapa District, Banyuasin Regency. This research uses a qualitative descriptive approach with data collection techniques including observation, interviews, and documentation. The informants consist of the village head, nutrition program officer, midwives, TPK cadres, and families at risk of stunting. The results show that TPK plays an active role in providing education, facilitating health referrals, monitoring child growth, and promoting healthy living habits. However, the implementation of TPK's roles faces several challenges such as limited operational facilities, insufficient funding, low public awareness regarding the importance of nutrition and health, and resistance from parents when their children are identified as stunted. The study concludes that while TPK has carried out its duties to the best of its ability, stronger synergy among stakeholders and greater community participation are needed to effectively tackle the issue of stunting. Keywords : Stunting, Family Assistance Team (TPK), Nutrition, Banyuasin, Role

Yuni Suciati, 2025, This study aims to determine the implementation of Government Regulation of the Republic of Indonesia Number 96 of 2012 concerning Public Services, specifically Article 12 concerning Service Standards, in the Higher Education Service Institution (LLDIKTI) Region II. This study uses a qualitative approach with data collection techniques through observation, interviews, documentation, and literature studies. The implementation theory used is the George C. Edward III model, which includes four main variables: communication, resources, disposition, and bureaucratic structure. The results of the study indicate that the implementation of public service standards in LLDIKTI Region II has been running quite well in terms of communication and disposition. However, obstacles are still found in the resource aspect, such as delays in service due to officers carrying out external duties without clear information. The conclusion of this study is that although most service standards have been implemented, improvements are still needed, especially in the internal information system and time management to realize fast, easy, cheap, transparent, certain, and affordable public services as mandated in Article 12. This study is expected to contribute to improving the quality of public services in the higher education sector. Keywords : Policy Implementation, Public Services, LLDIKTI Region II, PP No. 96 of 2012, Service Standards

Muhammad Fernando, 2025, THE ROLE OF PROFESSIONALISM AMONG CIVIL SERVANTS IN IMPROVING PUBLIC SERVICES AT THE VILLAGE OFFICE OF PIPA REJA, PALEMBANG, Department of Public Administration at the State Institute of Public Administration (STIA) Satya Negara Palembang. Main Supervisor (I) Tarmizi Endrianto, S.Sos., M.Si and Assistant Supervisor (II) Rahmawati, S.H., M.Si. This study discusses the Role of Professionalism of Civil Servants in Improving Public Services at the Village Office of Pipa Reja, Palembang City. The purpose of this study is to identify and analyze the Role of Professionalism of Civil Servants in Improving Public Services at the Village Office of Pipa Reja, Palembang City. Two concepts are used in this study: the first concept is professionalism, and the second concept is public service. The study aims to understand how the professionalism of civil servants contributes to improving public service at the Pipa Reja Village Office in Palembang City. In this study, the author used a descriptive qualitative method. It began with data collection techniques, where the author conducted observations, interviews, and data analysis techniques. Based on the results of this study, it shows that the role of professionalism of civil servants in improving public services at the Pipa Reja Village Office in Palembang has been implemented to the fullest extent. The results of this study indicate that the professionalism of civil servants in improving public services at the Village Office of Pipa Reja in Palembang City has been optimized, as evidenced by previous interviews regarding creativity, innovation, and responsiveness. Since these three factors are functioning well, public services can be carried out effectively and have a positive impact on the community. Keywords: Professionalism and Public Service.

Ghefira Nur Fatimah, 2025, Berdasarkan penelitian tentang Implementasi PP No 94 Tahun 2021 tentang Disiplin Pegawai Negeri Sipil di Dinas Koperasi dan UKM Provinsi Sumatera Selatan, terdapat indikasi permasalahan yanng terjadi yaitu Aparatur Sipil Negara (ASN) yang tidak masuk kerja tepat waktu sesuai ketentuan peraturan, terdapat ASN yang tidak menjaga dan mengelola sarana dan prasarana kantor dengan baik, dan pegawai yang menerima pemberian berupa barang sebagai tanda terimakasih atas pelayanan yang diberikan. Metode penelitian yang digunakan adalah metode penelitian kualitatif deskriptif. Teknik pengumpulan data melalui observasi, wawancara, dokumentasi, studi pustaka. Teknik analisis data melalui pengumpulan data, reduksi data, penyajian data, kesimpulan dan verifikasi. Berdasarkan hasil penelitian dan pembahasan yang dapat disimpulkan bahwa implementasi PP Nomor 94 tahun 2021 tentang Disiplin Pegawai Negeri Sipil di Dinas Koperasi dan UKM Provinsi Sumatera Selatan (Studi Kasus Pasal 8 Ayat 1) sudah berjalan dengan cukup baik, secara indikator konsep Impelmentasi telah terlaksana meskipun masih terdapat kendala seperti kurangnya SDM dan fasilitas pendukung pelaksana kebijakan, kesadaran pegawai terhadap disiplin dan keterangan yang sah saat tidak masuk kerja, kurangnya ketegasan atasan untuk mendisiplinkan bawahan dan memberikan penilaian kinerja yang sesuai. Sedangkan konsep Tingkat Hukuman Disiplin sudah terlaksana secara optimal dengan adanya koordinasi yang baik antara Bagian Kepegawaian dengan Bidang-Bidang dalam pengawasan pegawai, juga keterlibatan aktif dengan pihak BKD. Kata Kunci : Implementasi, Disiplin Pegawai

Ridho Hadi Sutrisna, 2025, This study aims to determine and analyze the implementation of Government Regulation Number 94 of 2021 concerning Civil Servant (PNS) Discipline, specifically Article 8 Paragraph 2, at the Gandus District Office, Palembang City. The underlying problem is the low level of discipline among some employees in adhering to working hours and a weak awareness of their official responsibilities, despite existing regulations. This study uses a qualitative method with data collection techniques through interviews, observation, and documentation. The implementation theory used refers to the George C. Edward III model, which includes four indicators: communication, resources, disposition, and bureaucratic structure. The research results indicate that the implementation of regulations has not been optimal. Despite various efforts, such as public awareness campaigns and the application of sanctions, obstacles remain, including inconsistent and inconsistent internal communication, limited resources, and a lack of firmness in imposing sanctions. Furthermore, employee attitudes toward discipline remain diverse, and the bureaucratic structure does not fully support effective discipline implementation. Therefore, improvements in the quality of organizational communication, strengthening leadership commitment, and continuous improvement of the monitoring and evaluation system are needed. Keywords : Implementation, Civil Servant Discipline, Government Regulation Number 94 of 2021, Gandus District Office, George C. Edward III

Farah Salsabila, 2025, This study aims to determine the implementation of Government Regulation Number 30 of 2019 concerning Civil Servant Performance Assessment, specifically Article 4, at the Gandus District Office in Palembang City. This study used a qualitative descriptive approach. Data were collected through interviews, observation, and documentation, then analyzed using George C. Edward III's policy implementation model. The results indicate that communication, resources, disposition, and bureaucratic structure at the Gandus District Office support the implementation of this regulation, although challenges remain in performance reporting. This study recommends improving training and strengthening performance evaluation. Keywords : Performance Assessment, Civil Servants, Policy Implementation, Gandus District

Selvina Damayanti, 2025, This study investigates the influence of male and female leadership on public trust perceptions in Prabumulih City. The background is the increasing involvement of women in strategic government positions, which challenges public perceptions due to persistent gender stereotypes. A quantitative approach using multiple linear regression analysis was employed. Data were collected through questionnaires distributed to 100 respondents. The findings indicate that both male and female leadership significantly influence public trust, both partially and simultaneously. This supports the view that both genders possess equal leadership capacity in fostering public trust. Keywords: Leadership, Gender, Perception, Trust, Society

Yovi Agus Salim, 2025, The Role of Digital Innovation in Improving the Effectiveness of Service Administration at the Palembang Mayor's Office, Public Administration Department, Satya Negara Palembang College of Administration (STIA). Primary Advisor (I) Dr. Supadi, S.Sos., M.Si., and Secondary Advisor (II) Rahmawati, SH., M.Si. This study aims to analyze the role of digital innovation in improving the effectiveness of service administration at the Palembang Mayor's Office. This innovation aims to improve the effectiveness of public services. This study uses an empirical legal method with a qualitative approach. Primary data was obtained through interviews with relevant parties, such as employees at the Palembang Mayor's Office and the public, while secondary data came from legal documents, reports, and relevant literature. The analysis was conducted to evaluate the effectiveness of public service administration, the obstacles faced in this digital innovation, and its impact on the quality of public services. The research results show that while enhancing digital innovation in public services at the Palembang Mayor's Office, implementation still faces several challenges, such as lack of coordination between agencies, limited human resources, and uneven understanding of current technology. However, this policy has proven effective in accelerating service delivery and providing certainty in decisions to the public. Keywords: Digital Innovation, Administrative Effectiveness, Palembang Mayor's Office

Robinodiansyah, 2024, Application of Finger Print in Improving Employee Discipline at the Sako District Subdistrict Office, Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) Rohmial, SE. M.Si, and Assistant Supervisor (II) Holipah, S.Sos., M.Si. Finger print is a form of biometrics, which uses a person's physical characteristics to identify them. Using a biometric fingerprint attendance system will reduce the problems caused by using a manual attendance system. With the presence of a fingerprint biometric attendance system, the level of fraud that often occurs, such as data manipulation and attendance retention, can be reduced. This discipline is closely related to authority. If authority does not operate properly, then discipline will be lost. Therefore, the holder of authority must be able to instill discipline in himself so that he has responsibility for his work in accordance with the authority he has. The purpose of this research is to determine the application of finger print in improving employee discipline in the Sako Subdistrict Head's Office, Palembang City, and to find out what factors influence employee work discipline in the Sako Subdistrict Head's Office, Palembang City. The type of research used in this research uses a qualitative method which aims to understand a phenomenon scientifically using data collection techniques: observation, interviews, documentation, literature study and data analysis techniques used by data reduction, data storage and drawing conclusions. Achieving the target of implementing fingerprints in improving employee work discipline after the introduction of finger prints has increased in terms of entry and return discipline, because finger prints will automatically control how many minutes of delay will be accumulated per month. The inhibiting factors in implementing the fingerprint-based attendance policy on employee work discipline at the Sako sub-district office, Palembang city, are several obstacles, namely; electricity (blackouts), signal interference, and finger prints are easily damaged. Keywords: Application of Finger Print; Improving Employee Discipline

Rahmad Ridho Nugraha, 2024, Archives Management in Improving Public Services at the Subdistrict Office of Sako Subdistrict, Palembang, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) Rohmial, SE. M.Si, and Assistant Supervisor (II) A. Ridhuan Habena, S.I.Kom., M.Si. Archives management plays an important role in an organization, management and administration, archives are a memory in every movement, without archives it is unimaginable for someone to remember all the reports that .confusing. .In .this .way, .the .board .archive .is always ,connected ,with .letters, wakat ,files ,and .other .archives. Public services are all activities in the context of fulfilling basic needs in accordance with the basic rights of every citizen and resident regarding goods, services and/or administrative services provided by service providers related to the public interest. The purpose of this research is to determine and analyze Archives Management in Improving Public Services at the Sako Subdistrict Head Office, Palembang. The type of research used in this research uses a qualitative method which aims to understand a phenomenon scientifically using data collection techniques: observation, interviews, documentation, literature study and data analysis techniques used by data reduction, data storage and drawing conclusions. Archives Management in Improving Public Services at the Sako Palembang District Head's Office is very useful in improving public services, apart from maximizing archives, public services provide supervision over the implementation of archives management so that existing standard operating procedures (SOPs) have quality work, provisions, Communication skills aim to obtain archives easily. Keywords: Archives Management, Public Services

Ade Ringgo Wiranda, 2024, Implementation of Law Number 20 of 2008 concerning Micro, Small and Medium Enterprises (MSMEs) in the Department of Cooperatives and Small and Medium Enterprises of Palembang City (Case Study Article 16 Paragraph 1). Palembang State Administration Department. Main supervisor (I) Ir. H. Heru Adi Putranto, M.Si and Assistant Supervisor (II) A. Ridhuan Habena, S.I.Kom., M.Si. MSMEs are business activities carried out by individuals or privately owned business entities with the aim of growing and developing their businesses in order to grow the national economy based on just economic democracy. This research uses qualitative research, data collection techniques using observation, interviews, documentation and literature study. The findings of this research were in the Department of Cooperatives and SMEs in Palembang City in carrying out six implementation indicators, namely policy standards and targets, resources, communication between organizations and strengthening implementation, characteristics of implementing agents, socio-economic and political conditions, disposition. Based on the results of research and discussion of researchers' findings in the field regarding the implementation of Law Number 20 of 2008 concerning Micro, Small and Medium Enterprises (MSMEs) article 16 paragraph 1 in Palembang City, it has been going well, with the support of the Palembang City Cooperatives and SMEs Service for financing. capital, training and the MSME community to increase broad and modern knowledge

Tharis Ariantha, 2024, Implementation of E-Performance in Improving the Performance of State Civil Apparatus at the Regional Disaster Management Agency of South Sumatra Province, majoring in State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Advisor (I) Mrs. Rahmawati, S.H., M.Si and Assistant Advisor (II) Mr. A. Ridhuan Habena, S.Kom., M.Si Based on research on the Implementation of E-Performance in Improving the Performance of State Civil Apparatus at the Regional Disaster Management Agency of South Sumatra Province, there are indications of problems that occur, namely if the State Civil Apparatus (ASN) employee concerned has not filled in the performance report via e-Performance, then the Head of Division or Leader cannot carry out the process of inputting the performance report. Therefore, the State Civil Apparatus (ASN) does not receive a performance allowance. Then there are still State Civil Apparatus (ASN) employees who do not fill in or incorrectly fill in supporting evidence of performance via e-Performance. The research method used by the author is a qualitative method, which means that a study aims to provide a more detailed and clear picture and object. Data collection techniques use interviews, observations and documentation Based on the results of this study and problem analysis, the author concludes that the Implementation of E-Performance in Improving the Performance of State Civil Apparatus at the Regional Disaster Management Agency of South Sumatra Province has been running well because overall each indicator of the E-Performance Implementation concept and the State Civil Apparatus Performance concept has been carried out optimally in accordance with the policies and directions of the leadership, but there are still employees who do not understand how to fill in and input performance reports into the E-Performance application. Keywords: Implementation, E-Performance, Performance

Iswa Zakirin, 2024, Implementation of Mayor's Instruction Number 01 of 2017 Concerning Guidance and Mentoring of Climate Village Program Locations in Sukarami District, Palembang City (Case Study of Talang Betutu Village) Department of State Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Main Supervisor (I) Mr. M. Sattarudin, S.Sos., M.Si and Assistant Supervisor (II) Mrs. Hj. Helda Fitriani, SPd.,M.Si Based on the results of observations regarding the Implementation of Mayor's Instruction Number 01 of 2017 Concerning Guidance and Mentoring of Climate Village Program Locations in Sukarami District, Palembang City (Case Study of Talang Betutu Village) there are indications of low community participation in Talang Betutu Village in the implementation of the Climate Village Program. This study aims to determine and analyze the Mayor's Instruction Number 01 of 2017 concerning Guidance and Mentoring of Climate Village Program Locations in Sukarami District, Palembang City. The research method used by the author is a qualitative method, meaning that a study aims to provide a more detailed and clear picture and object. Data collection techniques use observation, interviews and documentation. This study uses the theory of Van Metter and Van Horn. Based on the results of this research and analysis of the problem, the author draws conclusions from the Implementation of the Mayor's Instruction Number 01 of 2017 concerning Guidance and Mentoring of Climate Village Program Locations. That guidance and mentoring have not been optimal because community participation is still low. However, the sub-district as the mentor and mentor of the climate village program has attempted to encourage the community by going directly to the field to ensure active community participation. Keywords: Implementation, Guidance and Mentoring, Climate Village Program

Rama Ipama, 2024, The Role of Social Media Promotion in Increasing Visitors to the South Sumatra Provincial Library Service. Department of State Administration at the Satya Negara Palembang State Administration College (STIA). Main Advisor Mr. Dr. Supardi, S.Sos., M.Si and Assistant Advisor Mrs. Asmawati, S.Sos., M.Si The background of this study is based on observations at the South Sumatra Provincial Library Service. indications of problems such as service quality and ineffective use of social media were found. The purpose of this study is to determine the role of social media promotion in increasing the number of visitors to the South Sumatra Provincial Library Service. The research method used is a qualitative method, data collection is carried out by Observation, Interviews and Documentation, Data analysis techniques are carried out by data collection, data reduction, data presentation and drawing conclusions. The results of the study on the role of social media promotion in increasing visitors to the South Sumatra provincial library have been running quite well because overall each indicator of the concept of the role of social media promotion in the South Sumatra provincial library has been implemented, it's just that it has not been implemented properly, as can be seen from the number of visitors, Libraries need to improve the quality of service, especially the availability of relevant information sources and effective library promotion. Keywords: Role of Social Media, Increasing Visitors.

Sulaiman, 2024, Village Fund Management in Increasing Community Participation in Teluk Payo Village, Banyuasin II District, Banyuasin Regency, Department of State Administration at the Satya Negara Palembang State Administration College (STIA), Main Supervisor (I) Mrs. Rahmawati, S.H., M.Si and assistant supervisor (II) Mrs. Asmawati, S.Sos., M.Si The purpose of this study was to determine how Village Fund Management is in Increasing Community Participation in Teluk Payo Village, Banyuasin II District, Banyuasin Regency, this study was conducted at the Teluk Payo Village Office, Banyuasin II District, Banyuasin Regency, The research time started on February 5 to March 16, 2024 using observation and interview methods. The informants in this study were 6 people, using qualitative methods, both literature and books related to the problems discussed. So that we can obtain new results and descriptions of Village Fund Management in Increasing Community Participation in Teluk Payo Village, Banyuasin II District, Banyuasin Regency. The results of this study are that Village Fund Management in Increasing Community Participation in Teluk Payo Village, Banyuasin II District, Banyuasin Regency has been implemented well. Keywords: Village Fund Management and Community Participation

Bulan Tri Agustina Sianipar, 2024, Implementation of the Family Hope Program (PKI-I) in Improving Community Welfare (Case Study in Sukamaju Village, Sako District, Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I ) Rohmial, S.E., M.Si and Assistant Supervisor (II) Drs. H. Adenan Zachri, M.Si This research was carried out in Sukamaju Village, Sake District, Palembang City Beneficiaries of the Family Hope Program (PKH) in Sukamaju Village, Sako District, Palembang City and to find out what factors are obstacles to the acceptance of the Family Hope Program for beneficiary families. The method used in this research is a qualitative method with data collection techniques used were observation, interviews and documentation. The results of the analysis of this research were the implementation of the family of hope program for recipients of the benefits of the family of hope to improve their lives in Sukamaju Village, Sako District, Palembang City. Based on PERMENSOS No.11 tahim 2018 article 2 paragraph (1) concerning the family hope program (PKH) and Law no. 11 Article 1 paragraph (1) of 2009 concerning community welfare. The Family Hope program is good, but in the implementation of receiving PKH assistance in the field there are still things that are not on target, and for the welfare of the community in Sukamaju sub-district, it is good with health, education and social welfare assistance. Then what is an inhibiting factor in implementing PKH is the lack of socialization from assistants and lack of awareness for people who depend on government programs. Keywords: Implementation (PKH), Community Welfare, Sukamaju Village

Juwita Sari, 2024, thesis title "The Role of Intrinsic and Extrinsic Motivation in Improving the Performance of Civil Servants at the Ilir Timur Satu District Office, Palembang City". Department of State Administration at the Satya Negara Palembang State Administrative College (STIA). Main Advisor (I) Mr. Tarmizi Endrianto, S.Sos., M.Si and Assistant Advisor (II) Mrs. Holipah, S.Sos., M.Si. This research was conducted at the Ilir Timur Saty District Office, Palembang City. This research was carried out from August 2023 to April 2024. The formulation of the problem in this thesis is How is the Role of Intrinsic and Extrinsic Motivation in Improving the Performance of Civil Servants at the Ilir Timur Satu District Office, Palembang City and What Factors Inhibit the Performance of Civil Servants at the Ilir Timur Satu District Office, Palembang City. The objectives of the above research are as follows: To analyze the role of intrinsic and extrinsic motivation in improving the performance of civil servants at the Ilir Timur Satu District Office, Palembang City and to identify the factors that hinder the performance of civil servants at the Ilir Timur Satu District Office, Palembang City. The research method used is qualitative. From the results of the study, it is known that the role of intrinsic and extrinsic motivation at the Ilir Timur Satu District Office, Palembang City is quite good. And employee performance is good. This is indicated by the encouragement and high willingness to work applied by employees, this is what spurs high motivation and enthusiasm from each employee. and this is also shown by the relationship with co-workers by employees who care about each other and respect and respect each other so that good and positive relationships with co-workers are established at work. And this is shown by the existence of teamwork in the Ilir Timur Satu District Office, Palembang City, because employees at the Ilir Timur Satu District Office, Palembang City have high solidarity and are very compact in working together to achieve the same goal, namely to achieve the desired desires. Keywords: Intrinsic and Extrinsic Motivation in Improving Employee Performance

Sirah Anisa, 2024, Thesis Title Archives Management in an Effort to Improve Administrative Order in the Kemuning District Head Office, Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) Rohmial, S.E., M.Si and Assistant Supervisor (II) Hj.Helda Fitriani, S.Pd., M.Si. A government or private agency in carrying out work and service activities for the community requires data and information, one of which is archives. Archival data is very necessary for every government and private agency, as well as the Kemuning District Head Office, Palembang City. This research aims to determine the development of human resources in improving administrative order in the Kemuning District Head Office, Palembang City. To answer curiosity, this researcher used data collection techniques using interviews, observations and documentation. Based on the results, it can be concluded that Archive Management in an effort to improve administrative order in the Kemuning District Head Office, Palembang City includes providing knowledge in the field of archiving to its staff and being able to collect data accurately. Factors that play a role in Archives Management in Efforts to Improve Administrative Order in the Kemuning District Head, Palembang City, have good knowledge in the field of archives and adequate facilities and infrastructure. Keywords: Archives Management, Orderly Administration

Rani Oktaviona, 2024, Fungsi Administrasi Pemerintahan Desa Dalam Meningkatkan Pelayanan Publik Di Desa Merah Mata Kecamatan Banyuasin 1 Kabupaten Banyuasin. Jurusan Administrasi Negara Pada Sekolah Tinggi Ilmu Atministrasi Satya Negara Palembang, pembimbing utama (I) M. Sattarudin, S.Sos.,M.Si dan pembimbing pendamping (II) Ahmad Yani Kosali, S.E.,S.H.,M.M. Pelayanan publik dapat didefenisikan sebagai segala bentuk jasa pelayanan, baik dalam bentuk barang publik maupun jasa publik yang pada prinsipnya menjadi tanggung jawab dan dilaksanakan oleh instansi pemerintah di pusat, didaerah, dan dilingkungan Badan Usaha Milik Negara atau Badan Usaha Milik Daerah, dalam rangka upaya pemenuhan kebutuhan masyarakat maupun dalam rangka pelaksanaan ketentuan peraturan perundang-undangan. Tujuan dari penelitian yang dilakukan adalah untuk menganalisis Fungsi Administrasi Pemerintahan Desa Dalam Meningkatkan Pelayanan Publik Di Desa Merah Mata Kecamatan Banyuasin 1 Kabupaten Banyuasin. Metode yang digunakan adalah metode kualitatif, Teknik Pengumpulan Data menggunakan observasi, kuesioner, dan Studi Dokumentasi. Berdasarkan hasil penelitian yang dilakukan di desa Merah Mata Kecamatan Banyuasin 1 Kabupaten Banyuasin dengan menggunakan Data diketahui peran Pemerintah Desa Dalam pelayanan Adminitrasi pelayanan public bagi Masyarakat desa Merah Mata Kecamatan Banyuasin 1 Kabupaten Banyuasin telah berupaya menjalankan perannya dengan baik yaitu melayani masyarakat dengan membantu mengurus keperluan administrasi kependudukan. Pemerintah desa telah semaksimal mungkin meningkatkan kualitas pelayanan administrasi dengan memberikan pelayanan yang terbaik. Pemerintah desa juga memberikan informasi dan mengarahkan masyarakat untuk memenuhi syarat-syarat pengurusan administrasi Kata Kunci: Fungsi Administrasi Pemerintahan Desa, Pelayanan Publik.

Kabita Firlianda, 2024, Pengaruh Lingkungan Kerja Terhadap Kinerja Pegawai Aparatur Sipil Negara (ASN) Pada Dinas Perindustrian Provinsi Sumatera Selatan. Jurusan Administrasi Negara Pada Sekolah Tinggi Ilmu Atministrasi Satya Negara Palembang, pembimbinng utama (I) Rohmial, S.E.,M.Si dan pembimbing pendamping (II) Sunarto, S.H.,M.Si. Lingkungan kerja terhadap kinerja pegawai memiliki keterkaitan karena dengan adanya lingkungan kerja yang baik maka akan pemberikan motivasi dan dapat meningkatkan pencapaian tujuan perusahaan yang dilihat dari hasil kerja atau kinerja para pegawai, dengan kondisi lingkungan kerja yang baik akan membuat pegawai merasa nyaman dalam bekerja, kenyamanan tersebut tentunya akan berdampak pada peningkatan kinerja pegawai. Sebaliknya ketidaknyamanan dari lingkungan kerja yang dialami oleh pegawai bisa berakibat menurunnya kinerja dari pegawai itu sendiri. Tujuan dari penelitian yang dilakukan adalah untuk menguji Pengaruh Lingkungan Kerja Terhadap Kinerja Pegawai Aparatur Sipil Negara (ASN) Pada Dinas Perindustrian Provinsi Sumatera Selatan. Metode yang digunakan adalah metode kuantitatif, Teknik Pengumpulan Data menggunakan observasi, Kuesioner, Dokumentasi dan Studi Pustaka. Hasil penelitian menunjukkan bahwa Lingkungan Kerja memiliki pengaruh secara persial dengan variabel Kinerja Pegawai dengan signifikan sebesar 0,000 < α (0,05). Persamaan regresi linier sederhana Y = 7,425 + 0,801 X Kata Kunci: Lingkungan Kerja, Kinerja Pegawai.

Shinta Lestari, 2024, Implementasi Peraturan Menteri Agama Republik Indonesia Nomor 20 Tahun 2019 Tentang Pencatatan Pernikahan Di Kantor Urusan Agama Kecamatan Gandus Kota Palembang (Studi Pasal 4 Ayat 1). Jurusan Administrasi Negara Pada Sekolah Tinggi Ilmu Atministrasi Satya Negara Palembang, pembimbinng utama (I) Rahmawati,SH.,M.Si dan pembimbing pendamping (II) Ahmad Yani Kosali, S.E.,S.H.,M.M. Pencatatan pernikahan menjadi unsur yang sangat penting bagi keabsahan pernikahan. Hal ini dimaksudkan untuk melindungi warga negara dalam membina keluarga, selain itu pernikahan yang dicatatkan akan memberikan kepastian dan perlindungan serta kekuatan hukum bagi suami, isteri dan anak-anak. Tujuan dari penelitian yang dilakukan adalah untuk mengetahui dan menganalisis Implementasi peraturan menteri agama Republik Indonesia Nomor 20 tahun 2019 tentang Pencatatan Pernikahan Di Kantor Urusan Agama Kecamatan Gandus Kota Palembang (studi pasal 4 ayat 1). Metode yang digunakan adalah metode kualitatif, Teknik Pengumpulan Data menggunakan observasi, kuesioner, dan Studi Dokumentasi. Hasil penelitian menunjukkan bahwa setiap staff pegawai pada Kantor Urusan Agama Kecamatan Gandus Kota Palembang sudah menerapkan dengan baik mengenai Peraturan Menteri Agama Republik Indonesia Nomor 20 Tahun 2019 Tentang Pencatatan Pernikahan Pasal 4 Ayat 1. Dapat diketahui pentinya perlengkapan persyaratan administrasi pernikahan yang didaftarkan pada KUA, hal ini dikarenakan agar kedua pasangan mempelai dapat memperoleh bukti sah dimata agama dan dimata hukum Negara Indonesia yang mana dibuat dalam bentuk buku nikah Kata Kunci: Implementasi, Peraturan Menteri Agama Republik Indonesia Nomor 20 Tahun 2019 Tentang Pencatatan Pernikahan

Eritrea, 2024, Thesis title Implementation of Hospital Management Information System (SIMRS) in Improving Nutrition Installation Services at Siti Fatimah Az-Zahra Hospital, South Sumatra Province, Department of State Administration, Palembang, Main Advisor (I) Tarmizi Endrianto, S.Sos., M.Si and Assistant Advisor (II) Asmawati, S.Sos., M.Si The purpose of this study is to determine the quality and obstacles of the Hospital Management Information System (SIMRS) in Improving Nutrition Installation Services at Siti Fatimah Az-Zahra Hospital, South Sumatra Province. This study uses a qualitative research approach where qualitative research as a scientific method is often used and implemented by a group of researchers in the field of social sciences, including education. A number of reasons are also put forward, the essence of which is that qualitative research enriches the results of quantitative research. Qualitative research is carried out to build knowledge through understanding and discovery. This research emphasizes more on meaning and is bound by values. Qualitative research is a research method used to understand and explain social, cultural, or human behavioral phenomena in depth through data collection. The implementation of the Hospital Management Information System (SIMRS) in the Nutrition Installation of Siti Fatimah Az-Zahra Hospital can result in increased efficiency, service quality, and patient safety. However, successful implementation requires adequate staff training, strong management support, and reliable information technology infrastructure. Overall, the implementation of the Hospital Management Information System (SIMRS) has not been running well because it still uses Google Forms in inputting patient data so that it can also be seen in the implementation of the Hospital Management Information System (SIMRS) in improving the nutritional installation service to patients is appropriate or not, therefore Siti Fatimah Hospital, South Sumatra Province in this case not only supervises the policy but also participates in implementing the policy. Good service from the Nutrition Installation is very important to support the healing and recovery process of patients in the hospital. The quality of food and nutrition provided has a significant impact on the healing process, body strength, and overall health. Therefore, good collaboration between the nutrition team, medical team, and patients is very necessary to achieve optimal results. Keywords: Hospital Management Information System (SIMRS), Nutrition Services

Rezza Satrioe, 2024, Efforts to Increase Community Participation in Maintaining Environmental Cleanliness in Talang Betutu Village, Sukarami District. Thesis, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Mrs. Rahmawati, S.H., M.Si as the Main Supervisor (I) and Mr. Drs. H Adenan Zachri, M.Si as the Assistant Supervisor (II). Environmental cleanliness is still a problem because the majority of Indonesian people do not care about environmental cleanliness. In fact, environmental cleanliness is the responsibility of every citizen in their residential area. lack of public awareness and concern for their environment, lack of counseling and education about environmental pollution, and the absence of regulations and sanctions have resulted in people underestimating environmental cleanliness issues. for that, community participation isthe main capital in efforts to overcome environmental cleanliness problems. The purpose of this study was to determine Efforts to Increase Community Participation in Maintaining Environmental Cleanliness in Talang Betutu Village, Sukarami District. To find out what factors hinder efforts to increase community participation in maintaining environmental cleanliness in Talang Betutu Village, Sukarami District. Qualitative research type, observation data collection techniques, interviews, literature studies, and documentation, data analysis techniques using data triangulation. The results of the research and discussion on efforts to increase community participation in maintaining environmental cleanliness in Talang Betutu Village, Sukarami District were carriedout well because the community and the village government had made efforts and participated in maintaining environmental cleanliness such as carrying out socialization activities, carrying out mutual cooperation activities, maintaining environmental sanitation, eradicating mosquito larvae and so on. Keywords: Participation, Environmental Cleanliness

Putri Ayu, 2024, Thesis Title: Implementation of E-Performance in Improving Employee Performance Assessment at the Palembang City Human Resources Development and Personnel Agency (BKPSDM), Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Advisor (I) Mrs. Rahmawati, SH., M.Si and Assistant Advisor (II) Mr. Sunarto, SH., M.Si. One form of bureaucratic reform is the use of the e-performance system. E-performance is a web-based application used to assess employee performance measurements based on job analysis, workload, and work achievements. This technology-based system transformation is carried out to make it easier for employees to enter their work results every day and to make it easier for assessors to monitor and assess the daily performance of Civil Servants as stated in Law No. 30 of 2019 concerning Civil Servants where the Civil Servant Performance Assessment is carried out Objectively, Measurably, Accountably, Participatively, and Transparently. This study aims to describe how the Implementation of e-performance in improving the performance of the State Civil Apparatus (ASN) at the Palembang City Human Resources Development and Personnel Agency (BKPSDM). In this study, the author uses the method used in this study, namely the qualitative method with research using observation, interviews, documentation and literature studies and for data analysis using data presentation and drawing conclusions The implementation of E-Performance at the Palembang City Human Resources Development and Personnel Agency office went well, starting from the socialization to supporting facilities. The implementation of the e-performance system is based on the Central State Civil Service Agency (BKN) whose contents are about filling in e-performance and e-performance assessment as the basis for paying employee performance allowances, which is considered sufficient direction for the implementation of the e-performance system. Although the implementation of e-performance has been running well, there are still some inhibiting factors in the implementation of e-performance. There are still some employees who are technologically illiterate or gaptek and elderly employees, so in filling out e-performance, employees still need help from others. And some employees are negligent or forget to fill out e-performance. Other obstacles in its implementation, in terms of the network and from the application which is sometimes down due to dense access to the server. Keywords: Implementation of E-Performance, Performance of State Civil Apparatus (ASN)

Bayu Lesmana, 2024, thesis title: Implementation of Policy in the Preservation of Cultural Heritage of Bukit Siguntang by the Department of Culture and Tourism of South Sumatra Province, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA), Main Advisor (1) Rahmawati, SH., M.Si and Assistant Advisor (II) Saiton, Sos,.M.Si Environmental and building maintenance in Bukit Siguntang still looks lacking in terms of cleanliness management and buildings that look worn out and shabby. The lack of readiness of the implementers in preparing all technical maintenance needs for the preservation of Bukit Siguntang which supports the implementation of the maintenance program. Suboptimal provision of physical facilities that support the maintenance, insufficient resources to carry out cleaning activities, the absence of a caretaker to supervise the implementation of the maintenance program and deviations in the implementation of the main tasks that sometimes occur among staff. The purpose of the study was to describe how the implementation of the policy in the Preservation of Cultural Heritage of Bukit Siguntang by the Department of Culture and Tourism of South Sumatra Province. The research method uses a qualitative approach with a descriptive method. The types of data used are primary data and secondary data with collection techniques through observation, interviews and documentation. This study uses the theory of Public Policy Implementation by George Edward III which has four factors that can influence policy implementation, including communication, resources, disposition and bureaucratic structure. The results of the study indicate that the implementation of policies in the preservation of the Bukit Siguntang cultural heritage by the Department of Culture and Tourism has not been running well in preserving the Bukit Siguntang cultural heritage. This is due to the lack of resources to carry out regular supervision or patrols to maintain the Bukit Siguntang cultural heritage. Supervision in the Bukit Siguntang cultural heritage is very necessary so that the Bukit Siguntang cultural heritage site is maintained so that there is no damage to one of the important sites in the city of Palembang. Keywords: Implementation, Preservation, Maintenance, Bukit Sziguntang

Carles Husin, 2024, Peran Pendidikan Dan Pelatihan (Diklat) Jabatan Aparatur Sipil Negara (Asn) Dalam Peningkatan Kinerja Pegawai Pada Kantor Dinas Lingkungan Hidup(DLH) Kota Palembang jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang, Pembimbing Utama (1) Bapak Ir. H. Heru Adi Putranto, M.Si Pendamping (II) Ibu Holipah.S.Sos.,M.Si Latar Belakang Penelitian ini adalah Berdasarkan observasi awal penulis pada tanggal 14 September 2023 pada Dinas Lingkungan Hidup (DLH) ditemukan indikasih masalah seperti dalam penggunaan waktu dalam menyelesaikan suatu pekerjaan pengelolaan administrasi masih membutuhkan waktu yang lama yang seharusnya bisa diselesaikan secara cepat. Tujuan Penelitian untuk menganalisa Peran Pendidikan Dan Pelatihan (Diklat) Jabatan Aparatur Sipil Negara (ASN) Dalam Peningkatan Kinerja Pegawai Pada Dinas Lingkungan Hidup (DLH) Kota Palembang, Metode yang digunakan dalam penelitian ini adalah metode kualitatif, Teknik Pengelolaan Data (Teknik Observasi, Teknik Wawancara, Dokumentasi, Studi Pustaka) Teknik Analisa Data (Reduksi Data, Penyajian Data, Penarikan Kesimpulan) Simpulan dari penelitian ini adalah bahwa peranan pendidikan dan pelatihan dalam meningkatkan kinerja Aparatur Sipil Negara di Dinas Lingkungan Hidup Dan Kebersihan Kota Palembang sudah berjalan baik hanya untuk indikator kuantitas dan waktu , masi diraskan perlu lebih ditingkatkan lagi. Kata Kunci : Peranan Diklat,ASN, Kinerja Pegawai

Fitri Andriyani, 2024, Pengaruh Lingkungan Kerja Terhadap Efektivitas Kerja Pegawai Pada Dinas Perindustrian Sumatera Selatan. Jurusan Administrasi Negara Pada Sekolah Tinggi Ilmu Atministrasi Satya Negara Palembang, pembimbinng utama (I) Tarmizi Endrianto, S.Sos.,M.Si dan pembimbing pendamping (II) Asmawati, S.Sos.,M.Si. Lingkungan kerja adalah salah satu faktor yang mampu mempengaruhi efektivitas kerja pegawai. Pentingnya efektivitas kerja dalam pencapaian tujuan-tujuan organisasi merupakan kunci dari kesuksesan suatu organisasi Hipotesis dalam penelitian ini adalah terdapat variabel Lingkungan Kerja memiliki pengaruh secara persial dengan variabel Efektivitas Kerja Pegawai. Teknik Pengumpulan Data menggunakan observasi, Kuesioner, Studi Pustaka dan Dokumentasi. Analisis data dilakukan dengan analisis yang digunakan untuk menguji hipotesis mengenai ada atau tidak adanya pengaruh Lingkungan Kerja Terhadap Efektivitas Kerja Pegawai Pada Dinas Perindustrian Sumatera Selatan Hasil analisis data yang diperkuat data analisis angket dan penyebaran kuesioner, maka ditemukan adanya pengaruh Lingkungan Kerja Terhadap Efektivitas Kerja Pegawai Pada Dinas Perindustrian Sumatera Selatan. Kata Kunci: Lingkungan Kerja, Efektivitas Kerja Pegawai.

Arsela Ledy Mutia, 2024, Title of this Thesis The Effect of Basic Wage Compensation on the Performance of Honorary Employees at the Regional Disaster Management Agency (BPBD) of South Sumatra Province. Department of State Administration at the Satya Negara Palembang State Administration College (STIA).-Main Advisor (I) Mrs. Rahmawati, SH., M.Si and Assistant Advisor (I) Saiton, S. Sos., M.Si. This research is motivated by a phenomenon that shows how much influence Basic Wage Compensation has on the Performance of Honorary Employees at the Regional Disaster Management Agency (BPBD) of South Sumatra Province. This can be seen from the basic wage or salary given is not in accordance with the work results of the employees, the delay in providing the basic wage or salary received is sometimes three months. The purpose of this study is to test the Effect of Basic Wage Compensation on the Performance of Honorary Employees at the Regional Disaster Management Agency of South Sumatra Province. The type of research used is a quantitative method, while for data collection techniques using questionnaires, observations, and literature studies. The number of research samples is 73 people. The results of this study were calculated using SPSS version 29.0 to show the effect of basic wage compensation on the performance of honorary employees that had a positive effect on the results of the t-test or Partial, the t-count value was obtained at 3.814, which means tcount> Ttable (3.814> 1.995) with a significance level of 0.000 ≤ 0.05. So it can be concluded that Ha is accepted, meaning that there is an Effect of Basic Wage Compensation on the Performance of Honorary Employees at the Regional Disaster Management Agency (BPBD) of South Sumatra Province. Keywords: Basic Wage Compensation, Honorary Employee Performance

Siti Alia, 2024, Implementation of the Palembang City Community Online Administration Information System (SIDEMANG) in Improving Services at the Sako Village Head Office, Sako District, Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main supervisor (I) Dr. Supardi, S.Sos., M.Si and Supervisor (II) Saiton, S.Sos., M.Si. This thesis discusses the Implementation of the Palembang City Community Online Administration Information System (SIDEMANG) in Improving Services at the Sako Village Head Office, Palembang City. The purpose of this study is to describe and determine the implementation of the Palembang City Community Online Administration Information System (SIDEMANG) in services at the Sako Village Head Office and the problems in the implementation faced by the community in terms of service obstacles faced by the village government. The theory used in this study is using two concepts, namely the application of SIDEMANG and services, where to find out whether the service has implemented an electronic system through the SIDEMANG application in order to improve administrative services properly. In this study, the author used a qualitative descriptive method. Starting with data collection techniques, where in the data collection technique the author conducted interviews, observations, and data analysis techniques. The results of the study showed that the implementation of the Palembang City Community Online Administration Information System (SIDEMANG) had been carried out well but not yet fully maximized. This can be seen from the fact that there are still inadequate facilities, as well as the lack of public awareness and participation in the existence of an information system via electronics. Keywords: Implementation of SIDEMANG, Services

Emelda Sartika, 2024, Dynamic Archive Management in Improving Work Effectiveness at the Office of the Regional Disaster Management Agency (BPBD) of South Sumatra Province, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Advisor (I) Rahmawati, SH., M.Sc and Assistant Advisor (II) A. Ridhuan Habena. S.I. Kom, M.Sc. Based on research on Dynamic Archive Management in Improving Work Effectiveness at the Office of the Regional Disaster Management Agency (BPBD) of South Sumatra Province, problems that occur are not being able to quickly find a letter needed by the head of an agency or other organizational unit from the archive section, borrowing or using a letter by the head or other organizational unit for a very long period of time and sometimes not even returned, the continuous addition of letters to the archive section without any reduction so that the archive storage space is no longer sufficient and the lack of supporting facilities such as filing cabinets and archive racks. The research method used by the author is a qualitative method, which means that a study aims to provide a more detailed and clear picture and object. The data collection techniques used are interviews, observations and documentation. Based on the results of the research conducted by the author, the author can conclude that Dynamic Archive Management in Increasing Work Effectiveness at the Regional Disaster Management Agency (BPBD) Office of South Sumatra Province is quite good, as can be seen from each indicator of the archive management concept, but the indicator of the work effectiveness concept is still lacking in the number of Human Resources (HR) in the field of archiving. Keywords: Dynamic Archive Management, Work Effectiveness

Aulia Rahmadella, 2024, Implementation of Minister of Religion Regulation No. 20 of 2019 concerning Marriage Registration at the Seberang Ulu II District Religious Affairs Office, Palembang City (Case Study Article 4 Paragraph 1) majoring in State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) Mrs. Rahmawati, S.H., M.Si and Assistant Supervisor (II) Mr. Jahri Ahmad. SH., M.Sc Based on observations regarding indications of problems occurring in the Implementation of Minister of Religion Regulation No. 20 of 2019 concerning Marriage Registration at the Seberang Ulu II District Religious Affairs Office, Palembang City (Case Study Article 4 Paragraph 1), there are indications of problems which the community or prospective brides and grooms still feel was not or was not satisfied with the service for processing marriage registration at the KUA Office, Seberang Ulu II District, Palembang City, so finally the author was interested in drawing this problem into a thesis phenomenon. This research aims to analyze and identify factors inhibiting the implementation of Minister of Religion Regulation No. 20 of 2019 concerning Marriage Registration at the Seberang Ulu II District Religious Affairs Office, Palembang City (Case Study Article 4 Paragraph 1). The research method that the author uses is a qualitative method, which means that research aims to provide a more detailed and clear picture and object. Data collection techniques use observation, interviews and documentation. This research uses the theory of George C. Edward III. Based on the results of this research and problem analysis, the author draws conclusions from the Implementation of Minister of Religion Regulation No. 20 of 2019 concerning Marriage Registration. In fact, marriage registration services are actually well carried out by officers from the KUA Office, Seberang Ulu II District, Palembang City, but there are still some officers who often do not carry out their duties and functions properly so that some people in Seberang Ulu II District, Palembang City, feel dissatisfied or feel officers are less informative. However, the KUA Office of Seberang Ulu II District, Palembang City, has made efforts to improve the service system, especially the management of marriage registration and the performance of human resources, where human resources will continue to be socialized regarding the duties and functions of their respective positions as well as reaffirming the structure. existing organizations. Keywords: Implementation, Marriage Registration

Live Tiray Anggraeni, 2024, Implementation of Village Fund Allocation in Jadi Mulya Village, Nibung District, North Musi Rawas Regency. Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Advisor (I) Rahmawati, SH., M.Si and Assistant Advisor (II) Citra Iasha, S.Psi., M.Si Based on observations regarding, Implementation of Village Fund Allocation in Jadi Mulya Village, Nibung District, North Musi Rawas Regency. This study explains two variables, namely implementation and allocation of village funds. The formulation of the problem is as follows, namely how is the Implementation of Village Fund Allocation in Increasing Development in Jadi Mulya Village, Nibung District, North Musi Rawas Regency. The implementation variable uses the Implementation Model according to Van Metter and Van Horn. Management of village fund allocation in Jadi Mulya Village, Nibung District, North Musi Rawas Regency according to the Regulation of the Minister of Home Affairs No. 37 of 2007 Article 20. Implementation of Village Fund Allocation Management Policy There are indications that the implementation of the village budget in several villages in Nibung District has been managed well, both transparently and with high community participation. This is different from what happened in Jadi Mulya Village, Nibung District, in the village where good infrastructure development has not been achieved and community participation in development planning activities is still lacking. The research method is a qualitative method. Data collection techniques using observation, interviews, and documentation, this study uses the theory of Van Metter and Van Horn. The results of this study indicate that the management of village fund allocations has not been optimal, there is a lack of communication between the village government and the community, where communication carried out by the village government to the community is only at the beginning of receiving village funds and the beginning of development planning, the management of village fund allocations is still not fair and what is felt by the community where there is still development that is still not good because there are several areas in Jadi Mulya Village that have not been developed optimally by utilizing village fund allocations. Keywords: Implementation, Village Fund Allocation

Dede Nurjana, 2024, Implementation of the Palembang Mayor Government Number 33 of 2019 concerning Guidelines for Preparing Regional Action Plans for Child Friendly City Development at the Palembang City Child Protection Women's Empowerment Service. Department of Public Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) Dr. Supardi, S.Sos., M.Si and Assistant Supervisor (II) A. Ridhuan Habena, S.I.Kom., M.Si Based on observations regarding the implementation of the Palembang Mayor's Government Number 33 of 2019 concerning Guidelines for Regional Action Plans for Child Friendly City Development at the Palembang City Child Protection Women's Empowerment Service. Lack of information easily results in an inaccurate picture of both policy objects and implementers, due to a lack of employees looking for information about how to implement good policies. This research aims to analyze and identify the factors inhibiting the implementation of the Palembang Mayor's Government Number 33 of 2019 concerning Guidelines for Regional Action Plans for the Development of Child-Friendly Cities in the Palembang City Child Protection Women's Empowerment Service. The research method that the author uses is a qualitative method, which means that research aims to provide a more detailed and clear picture and object. Data collection techniques used observation, interviews and documentation for this research using the theory of George C. Edward III. The results of this research are the implementation of the Palembang Mayor's Government Number 33 of 2019 concerning Guidelines for Preparing Regional Action Plans for the Development of Child-Friendly Cities at the Palembang City Child Protection Women's Empowerment Service. That it has been going well. In terms of communication, resources, disposition and also the bureaucratic structure, it has been carried out in accordance with Standard Operational Procedures (SOP). which has been proven by the existence of openness of information, procedures that comply with the provisions of the City of Palembang to become a Child Friendly City. Keywords: Implementation, Guidelines for Preparing Regional Action Plans for Child Friendly City Development

Tiara, 2024, Bureaucratic Behavior in Improving Rural and Urban Land and Building Tax Services (PBB-P2) at the Technical Implementation Unit (UPTB) for Regional Tax Management in Sematang Borang District, Palembang City, Department of State Administration at the Satya Negara College of Administrative Sciences (STIA) Palembang. Main Advisor (I) Rahmawati, S.H., M.Si and Assistant Advisor (II) Sunarto, S.H., M.Si. This thesis discusses Bureaucratic Behavior in Improving Rural and Urban Land and Building Tax Services (PBB-P2) at the Technical Implementation Unit (UPTB) for Regional Tax Management in Sematang Borang District, Palembang City. The purpose of this study is to determine and analyze Bureaucratic Behavior in Improving Rural and Urban Land and Building Tax Services (PBB-P2) at the Technical Implementation Unit (UPTB) for Regional Tax Management in Sematang Borang District, Palembang City. The theory used in this study is using two concepts, namely Bureaucratic Behavior and the Principle of PBB-P2 service, where to find out how Bureaucratic Behavior improves Rural and Urban Land and Building Tax Services (PBB-P2) at the Technical Implementation Unit of the Regional Tax Management Agency (UPTB) of Sematang Borang District. In this study, the author used a qualitative descriptive method. Starting with data collection techniques, where the technique in the data collection technique the author conducted observations, interviews, and data analysis techniques. Based on the results of this study, it shows that Bureaucratic Behavior in improving Rural and Urban Land and Building Tax Services (PBB-P2) at the Technical Implementation Unit of the Regional Tax Management Agency (UPTB) of Sematang Borang District has not been implemented optimally. This can be seen from the complaints from the public that the staff are still not optimal in serving and there are still staff who cannot be relied on. So that it makes the lack of community participation in paying Land and Building Tax (PBB-P2) Keywords: Bureaucratic Behavior, Principle of PBB-P2 Service

Dhamar Hakim Zam-Zami, 2024, Implementation of Presidential Regulation Number 12 of 2021 Concerning Procurement of Goods and Services at the Bureau of Procurement of Goods and Services of the South Sumatra Provincial Government (Article 38 Study) Department of State Administration at the Satya Negara Palembang State Administration College (STIA), Main Supervisor (1) Mr. and assistant supervisor (II) Mrs. H.Suparman, S.Sos., S.Pd.I., M.Si Asmawati, S.Sos., M.Si The purpose of this study is to Implement Presidential Regulation Number 12 of 2021 Concerning Procurement of Goods and Services at the Bureau of Procurement of Goods and Services of the South Sumatra Provincial Government (this study was conducted at the Bureau of Procurement of Goods and Services of the South Sumatra Provincial Government, using observation and interview methods. The informants in this study were 4 people, using qualitative methods, so that the results of five methods of Procurement of goods and services can be obtained. The results of the study concluded that the four implementation indicators, namely communication of resources, disposition of bureaucratic structure of procurement of goods and services have been implemented properly and correctly, while for the five indicators of presidential regulation number 12 concerning procurement of goods and services, namely E-purchasing, direct procurement, direct appointment, fast tender and tender, only three have been running in accordance with applicable provisions, namely E-purchasing, direct procurement, direct appointment, while for fast tenders and tenders have not been implemented and need to be considered again in the future. The suggestions given by researchers for the Procurement of Goods and Services Method are that it needs to be improved again in terms of Tender and Fast Tender because the Procurement of Goods and Services Method cannot be said to be perfect if the five indicators have not been running properly, which will cause misunderstandings and inaccurate data. Keywords: Implementation, Procurement of Goods and Services

Rizkina Adhiani, 2024, The Function of Transparency in Improving Public Services at the Duku Village Office, Ilir Timur Tiga District, Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main supervisor (I) Tarmizi Endrianto, S.Sos., M.Si and Assistant Supervisor (II) Hj. Helda Fitriani, S.Pd., M.Si. This thesis discusses the Function of Transparency in Public Services at the Duku Village Office, Ilir Timur Tiga District, Palembang City. The purpose of this study is to describe and determine the implementation of the transparency function in Administrative Services at the Duku Village Office as well as the problems and obstacles in the implementation faced by the community in terms of services or obstacles faced by the village government. The theory used in this study is to use two concepts, namely transparency and public service, where to find out whether there is openness in the Administrative Services in the service process so that the Administrative Services run well. In this study, the author uses a qualitative descriptive method. Starting with data collection techniques, where in the data collection technique the author conducted interviews, observations, and data analysis techniques. Based on the results of the study, it shows that the implementation of the transparency function at the Duku Village Office has been carried out well but not yet fully maximized. This can be seen from the fact that there are still inadequate facilities, as well as the lack of public awareness and participation in terms of population documents. Keywords: Transparency Function, Public Service

Riska Yanti, 2024, Minister of Home Affairs Regulation Number 95 of 2024 concerning the Population Administration Information System in the Technical Implementation Unit Office of the Population and Civil Registration Service, Sako and Sematang Districts, Palembang City Form. Department of Public Administration at the Satya Negara College of Administrative Sciences (STIA) Palembang. Main Supervisor (I) M. Sattarudin, S.Sos., M.Si and Assistant Supervisor (II) Hendriyanti, S.Ag., M.Pd.I. The Population Administration Information System, hereinafter abbreviated to SIAK, is an information system that utilizes technology and communication to facilitate the management of population administration information at the administration and implementing agency levels as a single unit. Based on the results of observations by researchers at the Technical Implementation Unit of the Zone VIII District of Sako and Sematang Borang, it was found that there were indications of problems that in implementing the use of technological devices, human resource capabilities in terms of information and communication had to undergo training so that they could better understand how to process systems and databases. needs to be improved. This research explains two variables, namely implementation and information systems. The formulation of the problem is (1) How is the Implementation of the Minister of Home Affairs Regulation Number 95 of 2019 concerning the Population Administration Information System in the Technical Implementation Unit of the Population Service Zone VIII Sako and Sematang District Form (2) What are the supporting and inhibiting factors, Implementation of the Minister of Home Affairs Regulation State Number 95 of 2024 concerning the Population Administration Information System at the Technical Implementation Unit Office of the Population and Civil Registration Service, Sako and Sematang Districts, Palembang City Form. The aim of the research is to determine, analyze and support and inhibit factors in the implementation of Minister of Home Affairs Regulation Number 95 of 2019 concerning the Population Administration Information System in the Technical Implementation Unit of the Population Service Zone VIII Sako and Sematang Borang. The research method is a qualitative method. Data collection techniques used observation, interviews and documentation for this research using the theory of George C. Edwards III. The results of this research regarding the population administration information system are not yet optimal because seen from the competency of employees in managing employee data, they are not yet adequate, as they are not yet experts in inputting data. Apart from that, the attitudes (dispositions) of SIAK management employees do not fully meet the requirements set by Minister of Home Affairs Regulation Number 95 of the Year. 2019 concerning the Population Administration information system, such as employees who are absent during working hours without reason. This results in information not being provided to the employee in accordance with existing regulations. Keywords: Implementation, Population Administration Information System.

Tia Syafitri, 2024, Implementation of the Indonesia Health Card program to improve health services at the MultiWahana Community Health Center (Puskesmas), Sako District, Pelembang City, majoring in State Administration at the Satya Negara College of State Administration (STIA), Palembang. This research was conducted at the Multiwahana Community Health Center, Sako sub-district, Palembang city. The aim of this research is to determine the health services provided to Healthy Indonesia Card (KIS) patients at the multi-way health center and to find out what factors are obstacles in providing maximum service to Healthy Indonesia Card (KIS) patients at this health center. The method used in this research is a descriptive method with a qualitative approach. The data collection technique involves collecting primary data in the form of interviews and field observations, and collecting secondary data in the form of documentation and literature study. Determining informants in this research used a purposive sampling technique. The results of the analysis from this research are Health Services for KIS Patients at the Multiwahana Community Health Center, Sako District, Palembang City based on PERMENKES Number 04 Article (3) of 2019 concerning Minimum Service Standards (SPM). Health is assessed by the number of quality of goods/services, quantity and quality of infrastructure. Health human resources and procedures for meeting standards are running well, it can be seen from the free services that KIS participants receive basic health services at the Puskesmas without charge, including examinations, treatment, immunizations and maternal and child health services. The provision of Puskesmas medicines ensures the availability of essential medicines needed by KIS participants. However, the flow of procedures and services at the multi-way health center is quite clear, simple, not complicated, and the staff are friendly. Then, the inhibiting factor in providing services to KIS patients is that there are still many people or patients who lack interest in the Indonesian Health Card program. Keywords: Health Services, KIS, Multiwahana Community Health Center

Ira Yulistika, 2024, The aim of this thesis research is to determine the role of the village government in improving community welfare in Lesung Batu Village, Lintang Kanan District, Empat Lawang Regency.In writing and researching this thesis, the author used qualitative methods, and data collection techniques consisted of observation, interviews, documentation and literature study.Based on the research results, the researcher concluded that in general the role of the village government in Lesung Batu Village had been carried out well. Judging from legal certainty, orderly government administration, openness and professionalism in improving community welfare. However, there are still challenges such as unequal distribution of the benefits of legal certainty and inadequate building conditions. However, this village builds unity and collective identity through respect for cultural diversity and good participation. Community welfare still has room for improvement, especially in terms of inadequate housing and unequal government assistance, but the village is active in creating an inclusive and supportive environment through programs such as interfaith meetings and workshops on tolerance as well as easy access to basic health services. Keywords: role of village government, community welfare

Bunga Melati, 2024, Implementation of Palembang City Regional Regulation Number 13 of 2007 concerning Public Peace and Order in the Palembang City Civil Service Police Unit (Case Study of Article 9 Letter H at Lemabang Market) majoring in State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA) . Main Supervisor (I) Mr. Ir. H. Heru Adi Putranto M.Si and Assistant Supervisor (II) Mr. Djisman T. SH., M.Si. Based on observations regarding the Implementation of Palembang City Regional Regulation Number 13 of 2007 concerning Public Peace and Order in the Palembang City Civil Service Police Unit (Case Study Article 9 Letter H at Lemabang Market) there are indications of problems occurring in which street vendors have been disciplined by the Unit The Civil Service Police are not allowed to sell on the road and on the shoulder of the road, but this is still being violated, causing traffic jams in the Lemabang market area. The research method that the author uses is a qualitative method, which means that research aims to provide a more detailed and clear picture and object. Data collection techniques used observation, interviews and documentation for this research using the theory of George C. Edward III. Based on the results of this research and problem analysis, the author draws conclusions from the implementation of Regional Regulation Number 13 of 2007 concerning Peace and Public Order. In fact, peace and order are not yet optimal because there are still many traders who violate the Regional Regulations. However, the Palembang City Civil Service Police Unit has provided notification through optimal communication, resources, disposition and bureaucratic structure. Keywords: Implementation, Peace and Public Order

Salsabillah Putri, 2024, This research aims to find out and analyze how the General Election Commission Regulation No.7 of 2022 is implemented regarding the Voter List Information System in the Implementation of General Elections and the Voter Data Information System (Case Study Article 17) at the Palembang City KPU, and to find out what obstacles there may be. preventing delays in the process of implementing Data Updating and Compiling the Voter List. This research uses qualitative methods, and data collection techniques consisting of observation, interviews, documentation and literature study. The theory used in this research is the Implementation theory according to Van Meter and Van Horn in (Mulyadi, 2016:72) and the Implementation theory of Voter Data Updating according to the Republic of Indonesia General Election Commission Regulation No.7 of 2022 Article 17. Based on the results of this research, it shows that This has not been implemented optimally. This can be seen from the communication regarding the submission of information regarding the time limit for updating data, there are still areas that have updated data, and the process of compiling and updating there are still obstacles such as a list of voters who have already registered but have been accepted. in the POLRI and TNI, there are other obstacles such as duplicate data, a voter list that is not registered in the Model A-Voter List formula, and also the use of the SIDALIH application, the PALEMBANG City KPU needs to update and improve the application so that the updating and preparation of the list can be carried out. the selector can run optimally Keywords : Implementation of General Election Commission Regulation No.7 of 2022, Implementation of Voter Data Updating

Rosalina, 2023, majoring in State Administration with the title Discipline for the Performance of Civil Servants (PNS) in Improving the Quality of Work at the Subdistrict Office of Jejawi District, Ogan Komering Ilir Regency. The main supervisor is Mr. Tarmizi Endrianto, S.Sos., M.Si and the accompanying supervisor is Mr. Sunarto, S.H., M.Si. The problem that occurs in the Performance Discipline of Civil Servants (PNS) in Improving the Quality of Work at the Subdistrict Office of Jejawi Subdistrict, Ogan Komering Ilir Regency is that they have not provided absent pringer prints at the end of the break, the subdistrict head must pay more attention to his subordinates so that services at the subdistrict office are not hampered. This research aims to determine the Performance Discipline of Civil Servants (PNS) in Improving the Quality of Work in the District Head Office of Jejawi District, Ogan Komering Ilir Regency and to find out the inhibiting factors in the Performance Discipline of Civil Servants (PNS) in Improving the Quality of Work in the District Head Office. Ogan Komering Ilir. The method used in this research is a qualitative method with research using observation, interviews, literature study and documentation. And for data analysis, data reduction, data presentation and conclusion drawing are used. Based on the results of the research and discussion, the conclusion obtained is that Civil Servant (PNS) Performance Discipline in Improving the Quality of Work at the Jejawi Ogan Komering Ilir District Head's Office is not optimal, this is because there are still employees who procrastinate on work and there are also employees who finish their break hours. not returning to work so that it can hamper activities and services at the sub-district office. Keywords: Discipline and Performance

Sindy Arsela, 2023, This study aims to examine the effect of work discipline on employee performance in Kator Sub-District, Ilir Barat Dua District, Palembang City. The method used in this study is quantitative method. The results of the data analysis found that the t_hitung for the work discipline variable was 3,424 with a signification value of 0.001 while the t_tabel value with a signification level of 5% was 1,683. because t_hitung is greater than t_tabel then Ha is accepted, meaning that there is a positive and significant influence of discipline on Employee Performance at the sub-district office of Ilir Barat Dua District Palembang.The influence of work discipline on Employee Performance at the sub-district office of Ilir Barat Dua Palembang District is 23.6% while the remaining 76.4% is influenced by other factors that are not studied in this study. Keyword: Disiplin Kerja, Kinerja Pegawai

Revi Fatriani, 2023, Implementation of Palembang Mayor Regulation No. 47 of 2015 concerning Arrangement of Archives at the Palembang City Public Works and Spatial Planning Office, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) Mr. Dr. Supardi, S.Sos., M.Si and Assistant Supervisor (II) Mr. Holidan, S.Sos., M.Si. The purpose of this research is to determine the implementation of Palembang Mayor Regulation no. 47 of 2015 concerning the Arrangement of Archives at the Palembang City Public Works and Spatial Planning Office. The method used in this research is a qualitative research method with data collection through observation, interviews, literature study and documentation. Based on research results regarding the implementation of Palembang Mayor Regulation no. 47 of 2015 concerning the Arrangement of Archives at the Public Works Department Office and Spatial Planning of the City of Palembang has not been implemented properly for the implementation and Arrangement of Archives in accordance with the Implementation of Palembang Mayor Regulation No. 47 of 2015. Inhibiting factors and infrastructure for archive management are that equipment for maintaining archives is still simple and inadequate, and the building where archives are stored needs renovation. For this reason, there needs to be concern from the Persons in Charge of Archives at the Palembang City Public Works and Spatial Planning Office so that it can run in accordance with the Implementation of Mayor Regulation No. 47 of 2015 concerning Archives Arrangement. Keywords: Implementation and Arrangement of Archives

Bayu Cipto Nugroho, 2023, Implementation of Government Regulation Number 94 of 2021 concerning Civil Servant Discipline (Study Article 8 Paragraph 1 at the Subdistrict Office of Ilir Barat Dua District, Palembang City), majoring in State Administration at the College of State Administration (STIA ) Satya Negara Palembang. Main Advisor (I) Mr. Tarmizi Endrianto, S.Sos.,M.Si and Assistant Advisor (II) Mrs. Asmawati, S.Sos.,M.Sc. The aim of this research is to analyze the quality of services for making Tourism Business Registration Certificates (TDUP) at the Palembang City Tourism Office to find out about the implementation of Government Regulation Number 94 of 2021 concerning Civil Servant Discipline (Study Article 8 Paragraph 1 at the Subdistrict Office of Ilir Barat Dua District, Palembang City). The method used in this research is a qualitative research method with data collection through observation, interviews, literature study and documentation. Based on the results of research regarding the implementation of Government Regulation Number 94 of 2021 concerning Civil Servant Discipline (Study Article 8 Paragraph 1 in the Subdistrict Office of Ilir Barat Dua District, Palembang City, it has been implemented well, however for resources it is necessary to further increase the capacity of each employee so that the professionalism of the workers can be achieved properly.

Ita Roswanti, 2023, The influence of service and administration quality on community satisfaction at the Lebung Gajah subdistrct head office sematang Borang form district Palembang city, majoring in public administration at the satya negara college of administration(STIA) Satya Negara Palembang, main supervisor Hj. Helda Fitriani.,S.Pd.,M.Si and co supervisor Hj. Citra Iasha.,S.Psi.,M.Si. Public services basically involve very broad aspects of life. In the life of a nation, the government has the function of providing various forms of services of the community, ranging from the forms of services in the form of regulation to form of services in meeting the needs of the community. Quality services plays an important role in shaping community satisfaction. The higher the quality of administrative services provided, the higher the satisfaction felt by community. The aim of this research is to determine the effect of service and administration quality on community satisfaction at the Lebung Gajah sub district head office, Sematang Borang sub district Palembang city. The research method used is a quantitative method and data collection is carried out by means of observation, literature study, questionnaires and documentation. The data analysis used is a multiple linear regression test. Based on the research results it can be concluded using the f test, t test and dominant test with a significance level of 5% showing that the quality of service, administration and influence simultaneously with the results of multiple linear regression in the calculates f test is (14,231) greater than thef table of (3,09) while partially through the t test, the calculated t for each variable was obtained, namely service uality ( x1)of 2,113, while administration (x2) was 2,760, greater than the table value of 1,984, so the independent variables, namely service quality and administration, had an effect on the dependent variabel (dependent) namely community satisfaction Keywords: service quality, administration and community satisfactio

Ahmad Zaki Mubarok, 2023, thesis title The Role of Civil Service Police Units in Improving Public Order and Community Peace in the City of Palembang (Case Study of Controlling Plaju Market Street Vendors) majoring in State Administration at the Satya Negara Palembang College of State Administration (STIA), Main Supervisor (1) Mr. H. Suparman.S.Sos.,S.Pd.I.,M.Sc. Companion (II) Mr. Sunarto.SH., M.Sc. The background of this research is that based on the results of observations, the author found indications of problems at the Palembang City Civil Service Police Unit Office, including 1. Street vendors in the Plaju Market area, although they are neatly arranged but still disrupt road traffic the.2. Street vendors (PKL) use the edge of the road to spread their wares, even though the edge of the road is made for pedestrians. Research Objectives 1. To find out the role of the Civil Service Police Unit in Improving Public Order and Community Peace at the Palembang City Civil Service Police Unit (Satpol PP) Office (Case Study of Controlling Street Vendors at Plaju Market) 2. To find out what factors there are which is an obstacle for the Civil Service Police in Improving Public Order and Community Peace at the Office of the Civil Service Police Unit (Satpol PP) in Palembang City (Case Study of Controlling Plaju Market Street Vendors), The method used in this research is a qualitative method, Data Management Techniques (Observation Techniques, Interview Techniques, Documentation, Literature Study) Data Analysis Techniques (Data Reduction, Data Presentation, Drawing Conclusions). The conclusion of this research is that the Role of the Civil Service Police Unit in Improving Public Order and Community Peace in the City of Palembang (Case Study of Controlling Street Vendors at Plaju Market) has gone quite well because overall each indicator of the concept of Role and concept of Role and concept Public Order and Community Peace have been implemented to the maximum extent possible in accordance with applicable regulations and the actors who are obstacles to the Civil Service Police in Improving Public Order and Community Peace at the Palembang City Civil Service Police Unit (Satpol PP) on indicators of responsibility where there is still a lack of the sense of responsibility that street vendors have. Keywords: The Role of Civil Service Police Units in Improving Public Order and Community Peace in the City of Palembang

Siska Kurnia, 2023, The Role of Leadership in Improving the Performance of Civil Servants in the South Sumatra Social Service, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Supervisor I Tarmizi Endrianto, S.Sos., M.Si Supervisor II Mr. M. Sattarudin, S.Sos., M.Si The purpose of this research is to determine the factors of the Leadership Role in the Social Service of South Sumatra Province and the obstacles to employee performance in the social service South Sumatra province and to determine the factors inhibiting employee performance. The method used in this research is a qualitative research method with data collection through observation, interviews, literature study and documentation. Based on the results of research regarding the role of leadership in improving employee performance in the social services of South Sumatra province. It has been implemented well for employees and all staff at the South Sumatra Province Social Service. Where the regulations and duties of superiors have gone very smoothly in responding to employees' strictness regarding the work system and time discipline for factors inhibiting leadership, employees often do not carry out tasks by deadlines and employees often ask for time permission suddenly so they leave work without giving time that has been confused by leadership. Keywords: Leadership Role and Employee Performance.

Havika, 2023, Implementation of Government Regulation Number 30 of 2019 concerning Performance Assessment of State Civil Apparatus (ASN) Employees at the Bukit Kecil Subdistrict Office, Palembang City. Department of Public Administration, Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) Drs.H.Anshori Madani ,M.Si and Assistant Supervisor (II) Ahmad Yani Kosali, S.E,.S.H.,MM. This research is motivated by a phenomenon which shows that performance appraisal is an activity carried out to assess, measure and monitor employee performance. The aim of this research is to find out how to implement. Government Regulation Number 30 of 2019 concerning Performance Assessment of State Civil Service Employees at the Bukit Kecil Subdistrict Office, Palembang City. The research method used is a qualitative method, data collection techniques are carried out by means of observation, interviews, literature study. Data analysis, data presentation and conclusion drawing. Based on the results of the research and discussion, it can be concluded that the implementation of Government Regulation Number 30 of 2019 concerning Performance Assessment of State Civil Apparatus Employees at the Bukit Kecil Subdistrict Office, Palembang City can be said to be good even though there are still shortcomings, and the infrastructure supporting implementation has been made as good as possible, as evidenced by each implementation indicators such as correct communication, availability of resources needed to implement policies, good attitude disposition, well implemented. This is evident from any information regarding the performance assessment of state civil servants at the Bukit Kecil sub-district office, Palembang City. Meanwhile, the obstacle to implementation is the lack of discipline in the efficiency of employee time. To overcome this, use a routine and persuasive approach so that policy implementation can be successful. Keywords: Implementation, Assessment, and Civil Servants

Silvi Handayani, 2023, Analysis of Marriage Administration Services in Increasing Community Satisfaction at the Office of Religious Affairs, Ilir Barat II District, Palembang City at the Satya Negara Palembang College of State Administration (STIA), Main Supervisor (I) M.Sattarudin, S.Sos., M.Si and Assistant Supervisor (II) Tarmizi Endrianto, S.Sos., M.Si. Marriage registration is one of the administrative services available at the Religious Affairs Office or KUA. KUA is an agency that deals directly with the community. Prospective brides and grooms who wish to apply for marriage administration must go to the Religious Affairs (KUA) office. However, in fact, the implementation of marriage administration applications at the Ilir Barat II District Religious Affairs Office has problems, as evidenced by the fact that there are still many people who do not know the requirements for marriage administration applications, and there is no timeliness in completing the documents, such as there is no certainty regarding when the documents will be completed. - documents submitted, as well as inadequate facilities and infrastructure such as large parking areas, comfort in waiting rooms and supporting systems to support service tasks at the Office of Religious Affairs. The type of research used in this research is quantitative research which is intended to provide a clear picture of the problems being studied, interpret and explain the data systematically. The basis of this research is a survey, namely the distribution of questionnaires to respondents containing questions regarding matters related to research. The research results of the Analysis of Marriage Administration Services in Increasing Community Satisfaction at the Office of Religious Affairs have gone well. It would be good to improve further in order to gain public satisfaction and public trust in the services provided. It is a good idea to add facilities and infrastructure, especially in the service room, it should not be integrated with the employee's work space, it should be made separate so that people feel more comfortable so that community satisfaction will have a positive value in the eyes of the community. Keywords: Community Satisfaction Administrative Services

M. Burlian Ardhi, 2023

Elsi Diana, 2023, The Influence of Work Discipline and Professionals on Employee Performance at the Palembang City Tourism Office. Department of State Administration at the Satya Negara Palembang School of Administration, main supervisor (I) Dr. Supardi, S.Sos., M.Si and co-supervisor (II) Tarmizi Endrianto, S.Sos., M.Si Work discipline is very important in the survival of the organization. Good work discipline reflects the magnitude of a person's responsibility for the tasks assigned to him. Professionalism is the understanding or belief that the attitudes and actions of the apparatus in carrying out government activities and services are always based on knowledge and the professional values of the apparatus which prioritize the public interest. while performance is the result of individual or group work within an organization in order to achieve organizational goals and will later be used as the basis for evaluating whether or not the goals and objectives of the organization have been achieved. The method used is quantitative method, data collection techniques using observation, questionnaires, literature study and documentation. The results showed that there was a partial effect between Discipline on Employee Performance at the Palembang City Tourism Office with a significant value of 0.001 <α (0.05), there was a partial effect between professional work on Employee Performance at the Palembang City Tourism Office with a significant value. 0.012 < α (0.05), there is a simultaneous influence between work discipline and professionalism on employee performance at the Palembang City Tourism Office with a significant value of 0.000 < α (0.05). Multiple linear regression equation Y = 5.939 + 0.511 X1 + 0.373 X2 Keywords: Discipline, Work Professional, Employee Performance

Hadi Subakti, 2023, "Implementation of Government Policy in Alleviating Poverty in the Social Service of South Sumatra Province", Head of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA), Main Supervisor (I) Mrs. Holipah, S.sos., M.Si and Assistant Supervisor ( II ) Mrs. Aryanisila, S.E., MM., M.Sc. Poverty is a condition where a person feels unable to fulfill their basic needs. In general, the consequences that will arise in the problem of poverty are the loss of welfare for the poor, namely the failure to fulfill basic needs which include the need for clothing, food and shelter, loss of the right to education, the right to health, exclusion from work that is worthy of humanity, marginalization of the right to legal protection, the right to a sense of security, the right to participation in government and public decisions, the right to spirituality, and the right to freedom of life. The aim of this research itself is to analyze the implementation of policies in reducing poverty. The research method used is a qualitative research method with data collection techniques used in this research, namely, Observation Techniques, Interview Techniques, and Documentation Techniques. Policy implementation cannot run well if policy standards and targets are unclear and unmeasurable. This can be minimized by the provincial government and city/district governments working together and coordinating in determining policy targets, and poverty alleviation which has been considered appropriate according to the government turns out to be inappropriate according to the community. Keywords: Policy Implementation, Poverty Reduction

Fanny Hamdana, 2023, The title of this thesis is The Influence of Good Governance on the Quality of Public Services in Palembang City Government (Case Study at the Office of Ilir Barat II District, Palembang City). Department of State Administration Science at the Satya Negara Palembang College of State Administration Science (STIA). Main Supervisor (I) Mrs. Rahmawati, SH,.M.Si and Assistant Supervisor (II) Saiton, S.Sos., M.Si. This research is motivated by a phenomenon that shows how much influence good governance has on the quality of public services in the Palembang City Government (Case Study at the Ilir Barat II District Office, Palembang City). This can be seen from the unsatisfactory service to the community, for example the blockage of channels for community participation in carrying out social control. The aim of this research is to determine the magnitude of the influence of Good Governance on the Quality of Public Services. The type of research used is a quantitative method, while data collection techniques use questionnaires, observation and literature study. The total research sample was 60 people. The results of this study were calculated using SPSS version 25.0 indicating that the effect of good governance on the quality of public services has a positive effect. In the t or partial test, the value of t count is 4.130, which means tcount > ttable (4.130 > 2.000) with a significance level of 0.000 <0.05. The influence of Good Governance on the Quality of Public Services in Ilir Barat II District, Palembang City. Keywords: Good Governance, Quality of Public Services

Herma Aprilinda, 2023, Dynamic Archives Management in Supporting Work Efficiency at the Maritime and Fisheries Service of South Sumatra Province majoring in State Administration at the Satya Negara College of State Administration (STIA) Palembang, Main Supervisor (I) Dr. Raniasa Putra, S.IP., M.Si and Assistant Supervisor (II) H. Suparman, S.Sos., M.Pd.I., M.Si. Based on the background regarding the importance of archive management in supporting work efficiency, the author is interested in taking the title Dynamic Archive Management in Supporting Work Efficiency in the Maritime and Fisheries Service of South Sumatra Province. Based on the results of research at the Maritime Affairs and Fisheries Service of South Sumatra Province, Dynamic Records Management in Supporting Work Efficiency includes creation and receipt, storage, maintenance, depreciation and destruction, and archive retrieval. This research was conducted to find out whether dynamic archive management at the Maritime Affairs and Fisheries Service is able to support employee work efficiency and whether there are any obstacles faced by archive managers in managing dynamic archives. Type of qualitative research with a descriptive approach. Data collection techniques in this research were carried out by means of observation, interviews, documentation and literature study. The informants in this research were Functional Archivists, General Subdivision Archives Manager, Personnel Subdivision Archives Manager, Finance Subdivision Archives Manager, Cultivation Subdivision Archives Manager and Capture Subdivision Archives Manager. The results of this research show that dynamic archive management at the South Sumatra Province Maritime Affairs and Fisheries Service has been running quite well. The obstacles faced are dynamic archive management which is still done manually and human resources, namely the inappropriate background of the archive manager. Based on the research results and discussion, the author can draw the conclusion that Dynamic Records Management in Supporting Work Efficiency in the Maritime and Fisheries Service of South Sumatra Province has been implemented quite well, although dynamic records management is not yet efficient because records management is still done manually and with Human Resources ( HR) or archivists whose educational background is not appropriate or not from the archives field so it is necessary to implement an electronic records management system such as the Integrated Dynamic Archives Information System (SRIKANDI) application and archive management employees should be in accordance with their educational background, namely the archives field so that they can supports the archive management process quickly and precisely in order to support work efficiency at the South Sumatra Province Maritime and Fisheries Service. Keywords: Dynamic Records Management, Work Efficiency

Ismi Ice Khomsyatun, 2023, "The Role of Village Head Leadership in Improving Employee Discipline in Demang Lebar Daun Subdistrict, Palembang City" Department of State Administration at the Satya Negara College of State Administration (STIA) Palembang, Main Supervisor (I) Mrs. Rohmial, SE,. M.Si and Assistant Supervisor (II) Mrs. Aryanisila, SE,. MM,. M.Sc. Achieving good results in a work organization lies in the key to leadership. Good leaders can produce good performance, whereas bad leaders will create major obstacles to achieving organizational goals, including government organizations. In an era of autonomy characterized by demands for reform and democracy, leaders must work wisely and wisely. A leader is a decision maker in a work organization and every leader's decision will be implemented by his staff in accordance with the duties and functions of the organization he leads in order to achieve goals. For clear content regarding Village Head Leadership in Improving Employee Discipline in Demang Lebar Daun Subdistrict, Palembang City, the method used is the Qualitative Method. Data collection was carried out by means of observation, interviews, literature study and data analysis. This research aims to determine the role of village head leadership in improving employee discipline in Demang Lebar Daun Subdistrict, Palembang. To find out the factors that hinder the role of village head leadership in improving employee discipline in Demang Lebar Daun Subdistrict, Palembang. The results of the research concluded that the role of the village head's leadership in improving employee discipline in the Demang Lebar Daun sub-district, Palembang City has been running optimally and in accordance with applicable procedures. Because it has been fulfilled, this is proven by the employee's time discipline being quite good according to the regulations. When using office equipment, employees always use it properly. The responsibilities carried out by sub-district employees are in accordance with applicable regulations. Achieving the work targets set by employees has achieved the targets effectively and efficiently. Obedience to regulations can be said to mean that employees comply with applicable regulations, both government regulations, official regulations and superior regulations. The role of the village head's leadership in improving employee discipline in the Demanglebar Daun subdistrict is quite good, this can be seen from the implementation of the work system in accordance with standard operational procedures and in accordance with the main duties and functions of each. Keywords: Employee Leadership and Discipline

Andriansyah, 2023, “Fungsi Disiplin Dalam Meningkatkan Profesional Pegawai di Kantor Lurah 3-4 Ulu Palembang”. "Jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Satya Negara Palembang, Pembimbing (1) Ahmad Yani Kosali, S.E., S.H., M.Si dan Pembimbing (II) Asmawati, S.Sos.,M.Si. Penelitian ini dilatar belakangi oleh permasalahan yang dihadapi di Kelurahan3-4 Ulu Palembang yang berhubungan dengan disiplin kerja diantaranya adalah masih adanya pegawai Kelurahan 3-4 Ulu yang datang terlambat ke kantor, masih adanya pegawai yang tidak memakai pakaian kedinasan ketika jam kerja. Masalah disiplin tersebut sangat mempengaruhi prestasi kerja pegawai. Oleh karena itu, penerapan disiplin ke pada pegawai mutlak sangat diperlukan agar suatu tujuan yang ingin dicapai oleh organisasi atau instansi dapat dicapai dengan efektif dan efisien. Seharusnya para pegawai harus menaati peraturan baik yang tertulis maupun tidak tertulis yang sudah ada di kantor. Dari hasil penelitian dapat disimpulkan bahwa Fungsi Disiplin dalam Meningkatkan Profesional Pegawai di Kantor Lurah 3-4 Ulu kota Palembang sudah berjalan dengan optimal dan sesuai dengan prosedur yang berlaku. Karena sudah terpenuhi, Hal ini dibuktikan dengan ketepatan waktu pegawai dalam melaksankan tugasnya sudah cukup baik. Dalam menggunakan peralatan kantor pegawai selalu menggunakan peralatan kantor sebagaimana mestinya. Tanggung jawab yang diemban oleh para pegawai kelurahan 3-4 Ulu sudah berjalan dengan Peraturan yang berlaku. Ketaatan terhadap peratuan dapat dikatakan bahwa pegawai mentaati atau patuh terhadap peraturan yang berlaku baik peratuan pemerintah, kedinasan maupun perintah atasan. Fungsi Disiplin dalam Meningkatkan Profesional Pegawai di Kantor lurah kelurahan 3-4 Ulu Kota Palembang sudah cukup baik, hal ini dapat dilihat dari penerapan sistem kerja sesuai dengan Standar Operasional Prosedur dan sesuai dengan tugas pokok dan fungsi masing-masing. Kata Kunci : Fungsi Disiplin, Profesional Pegawai

Dita Tiara Dwiyana, 2023, Implementation of Regulation of the Minister of Social Affairs of the Republic of Indonesia Number 3 of 2021 concerning Integrated Data Management of Social Welfare at the Palembang City Social Service (Study Article 2 Paragraph 1), Department of State Administration at the Satya Negara College of Administrative Sciences Palembang. Supervisor I Mr. Tarmizi Endrianto, S.Sos., M.Si and Supervisor II Mrs. Rahmawati, S.H., M.Si. The aim of this research is to determine the implementation of the Regulation of the Minister of Social Affairs of the Republic of Indonesia Number 3 of 2021 concerning Integrated Data Management for Social Welfare in the Palembang City Social Service (Study of Article 2 Paragraph 1). The method used in this research is a qualitative research method with data collection through observation, interviews, literature study and documentation. Based on the results of research regarding the implementation of the Regulation of the Minister of Social Affairs of the Republic of Indonesia Number 3 of 2021 concerning Integrated Data Management for Social Welfare in the Palembang City Social Service (Study Article 2 Paragraph 1) it has been implemented quite well. It can be seen from George Edward III's theoretical approach, including: Communication in the Palembang City Social Service is carried out well, facilities and financial resources are adequate, the disposition or attitude of implementers is also good, they are responsible in carrying out their respective duties, the bureaucratic structure is also good. All staff at the Palembang City Social Service comply with existing Standard Operational Procedures (SOP). However, there are obstacles at the Palembang City Social Service in managing Integrated Social Welfare Data, namely inadequate Human Resources (HR). Then, the stages of managing Integrated Social Welfare Data at the Palembang City Social Service include the stages of Data Proposal as well as Data Verification and Validation, Quality Control/Assurance, Determination and Use which have been running or implemented well and are in accordance with applicable regulations. Keywords: Implementation, Integrated Social Welfare Data Management

Selly Oktaria, 2023, with the title Implementation of Regulation of the Minister of Religion Number 20 of 2019 concerning Marriage Registration at the Religious Affairs Office, Pulau Pinang District, Lahat Regency (Case Study Article 4 Paragraph 1). Department of public administration. Main supervisor (I) Mr. Ir.H.Heru Adiputranto, M.Si and assistant supervisor (II) Mr. Saiton, S.Sos, M.Si. Regarding problems in implementing Minister of Religion Regulation Number 20 of 2019 concerning Marriage Registration at the Pulau Pinang District Religious Affairs Office, Lahat Regency (Case Study Article 4 Paragraph 1). This research aims to determine the implementation of Minister of Religion Regulation Number 20 of 2019 concerning Marriage Registration at the Religious Affairs Office, Pulau Pinang District, Lahat Regency (Case Study Article 4 Paragraph 1). The method used in this research is a qualitative method with research using observation, interviews, documentation and literature study. And for data analysis, data reduction, data presentation and conclusion drawing are used. Based on the results of the research and discussion, the author can conclude that the implementation of Minister of Religion Regulation Number 20 of 2019 concerning Marriage Registration at the Religious Affairs Office, Pulau Pinang District, Lahat Regency (Case Study Article 4 paragraph 1) has been implemented, because it has been seen by the people who came directly to take care of it. dossier of administrative requirements for marriage wishes. If these requirements do not comply with the procedures at the Pulau Pinang sub-district religious affairs office, then the kua informs the prospective bride and groom about the completeness of their documents first so that the prospective bride and groom fulfill the Marriage Accounting in accordance with the administration at the religious affairs office. Keywords: Implementation, Marriage Registration at the Religious Affairs Office

Riska Ramadhani, 2023, The Influence of Leadership on Employee Performance at the South Sumatra Regional Development Planning Agency. Department of Public Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Supervisor 1 Mr. Dr. Supardi, S.Sos, M.Si and Supervisor II Mr. Djisman T, S.H., M.Si. The aim of this research is to determine, analyze and prove the influence of leadership on employee performance at the Regional Planning and Development Agency of South Sumatra Province. The method used in this research is a quantitative research method with data collection through observation, questionnaires, literature study and documentation. Based on the results of the regression calculations, it can be seen that the coefficient of determination (adjusted suare) obtained is 0.828. This means that 82.8% of the variation in the Employee Performance variable can be explained by the Leadership variable, while the remaining 17.2% is explained by other variables not proposed in this research. From the results of the Hypothesis Test it can be seen that the sig value for the Leadership variable is 0.000. From the significance level value, it means sig < 0.05, which means that the Leadership variable has an influence on the Employee Performance Variable. Keywords: Leadership, Employee Performance of the South Sumatra Regional Development Planning Agency

Trian Agasi, 2023, Implementation Of Republic Of Indonesia Government Regulation Number 7 Of 2011 ( Article 14 Paragraf 1 ) Concerning Blood Services. Departement Of State Administration At The Satya Negara College Of State Administration (STIA) Palembang. Main Supervisor (I) Mr. M. Sattarudin, S.Sos., M.Sc. And Assistant Supervisor (II) Mr. Tarmizi Endrianto, S.Sos., M.Sc. The duties and functions of the governments of the Republic of Indonesian Regulation Number 7 of 2011 concerning blood services have so far been implemented well based on observations showing indications of possible intervention by the patient’s family who want to quickly get blood by taking blood bags to the Indonesian Red Cross in Palembang City as needed, This means that some people do not understand the procedure of taking blood and do not know how to maintain the quality and quality of blood properly. This research aims to determine the implementation of government Regulations Number 7 Of 2011 concerning Blood Services at the Indonesian Red Cross in Palembang City (Case Study Article 14 Paragraph 1). And to fine out how to Implement Republic Of Indonesia Government Regulation Number 7 of 2011 corcerning blood services at the Indonesian Red Cross in Palembang City (Case Study Article 14 Paragraph 1). The Research method by researchers is a qualitative method, data collection is used by observation, inteviews with informants, literature study, data analysis by means of data reduction, data presentation, drawing conclusions. Based on the results of the research and discussion used, it can be concluded that the. Implementation of Government Regulation Number 7 Of 2011 concerning blood services, especially Article 14 in the Indonesian Red Cross In Palembang City, has been implemented quite well and has been carried out properly in accordance with Article 14, but it is still less than optimal. There are still fery few who become voluntary blood donors due to the lack of campaigns carried out by the Indonesian Red Cross in Palembang City so that people know the importance of helping others with their blood needs and also becoming voluntary blood donors to get health benefits and to help make the community healthy. This disrupts implementation to maximize the blood services desired by the community. Keywords: Implementation and Blood Services

Angga Nugraha, 2023, The role of visionary leadership style in achieving the vision and mission of the organization at the Ilir Timur Tiga District Office Palembang. Department of State Administration at Satya Negara Palembang College of State Administration (STIA). Main Supervisor(I) Rahmawati, SH., M.Si and Accompanying Supervisor (II) Despita, S.Pd., M.Pd Based on the author's observations at the Ilir Timur Tiga Palembang District Office, the author identifies problems, namely the visionary leadership style has not been applied, for example there is still a lack of leadership communication and lack of ability to act appropriately with its employees such as in terms of decision makers, causing services to be less optimal and not in accordance with the existing vision and mission . The purpose of this study. To find out the Role of Visionary Leadership Style in achieving the vision and mission of the organization at the Ilir Timur Tiga Palembang District Office. The research method used in this study is in the form of descriptive research with qualitative data analysis. The results of research and discussion, the researcher can conclude that the overall role of visionary leadership style in achieving the vision and mission of the organization at the Ilir Timur Tiga Palembang District Office has not been carried out properly and this looks like visionary leadership competence, such as leadership communication that is still lacking so that between leaders and employees looks rigid, the ability to react appropriately in this case the sub-district head still lacks proper reaction this looks like it is still not ready if there is a change from outside so that the role of visionary leadership style has not been carried out at the sub-district office of Ilir Timur Tiga Kota Palembang. The leadership in this case should improve the competence of its visionary leadership style such as the ability to communicate, the ability to react appropriately, be involved in the organization to produce and maintain service perfection, , , the ability of data to access the needs of the future In the future , the competence of visionary leadership styles at the Ilir Timur Tiga Sub-District Office of Palembang City in the future will be much better Keywords: Visionary leadership style, vision and mission of the organization, Ilir Timur Tiga Palembang

Fretty Marse Stevani Tambunan, 2023, Implementation of Using QRIS as a Payment Method for Teman Bus Transportation in Improving Transportation Services in Palembang City (Case Study at PT.Trans Musi Palembang Jaya). Department of State Administration at the Satya Negara College of State Administration (STIA) Palembang. Main Advisor (I) Hj. Helda Fitriani, S.Pd., M.Si and Counselor (II) Sunarto, S.H., M.Si. QRIS is a digital based non cash payment tool using a smartphone and a barcode scanning device and is done online. Since being implemented to support the cashless society program, QRIS has done well in providing easy, efficient and smooth payment alternatives for Palembang's Teman Bus service users. However, along the way, several obstacles were found that could affect the smooth use of QRIS. This study uses qualitative research methods with a descriptive approach. The qualitative research method was chosen because the purpose of this study was to gain an in-depth understanding of the phenomenon under study, namely the problems that occur related to the use of QRIS as a payment method for Teman Bus in Palembang. Using a descriptive approach, this study aims to provide a systematic, factual and accurate description of the facts in the field regarding the constraints and challenges in using QRIS as a payment method in the Teman Bus transportation service. Based on the results of the research conducted, the researchers found a lack of outreach to the public regarding the implementation of the use of QRIS due to the limited costs of PT.Trans Musi Palembang Jaya as the operator of Teman Bus in the city of Palembang. Apart from the lack of socialization, the research also found several obstacles for passengers in using QRIS. Internet disruption is one of the factors affecting the smoothness of the payment process using QRIS. When passengers experience interference with the internet signal on their cellphones, QRIS transactions cannot be carried out properly, resulting in delays or even payment failures. Keywords: Implementation, Q-RIS, Transportation Services

Louis Sabda Bares Tambunan, 2023, Effectiveness of using economical, easy, reliable and comfortable transportation (Teman Bus) in improving transportation services in Palembang City (Case Study at PT. Trans Musi Palembang Jaya). Department of Public Administration at the Satya Negara Palembang College of State Administration (STIA). Main Advisor (I) M. Sattarudin, S.Sos., M.Si and Counselor (II) Holipah, S.Sos., M.Si. Transportation plays an important role in supporting and facilitating people in carrying out daily activities and other activities such as economic activities, tourism, industry, and so on. Through the Buy The Service (BTS) program scheme, the government sets Minimum Service Standards for operators so that Economical, Easy, Reliable and Comfortable Transportation (Teman Bus) has advantages and various advantages compared to private vehicles. The hope is that more and more people will use public transportation. The formulation of the problem in this research is how effective the use of economical, easy, reliable and comfortable transportation (Teman Bus) is in improving transportation services in the city of Palembang. This research uses a qualitative research method with a descriptive approach. This method is used to be able to explain problems that occur systematically, factually and accurately regarding the facts in the field. Based on the results of research conducted by researchers, it was found that Teman Bus passengers still had difficulty using this transportation because they had not received sufficient information about how to use Teman Bus. Community participation is still lacking so not many people choose this transportation and still choose private or online transportation services, while the shortcomings are that there are technical obstacles and several factors inhibiting the use of transportation so it is considered lacking in terms of effectiveness itself, namely adequate information, service and facilities. and support and sharing of potential. Keywords: Effectiveness, Transportation Services

Candra Kusuma Wardana, 2023, Pengaruh adaisiplin Kerja Terhadap Kinerja Petugas Pemadam Kebakaran Pada UPTD Pos Talang Keramat Kabupaten Banyuasin, jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palemban. Pembimbing utama (1) Dr. Supardi, S. Sos.,M.Si dan Pembimbing Pendamping (II) Ir.H.Heru Adi Putranto, M.Si. Permasalahan dalam penelitian ini adalah Bagaimana Pengaruh Disiplin Kerja Terhadap Kinerja Petugas Pemadam Kebakaran Pada UPTD Pos Talang Keramat Kabupaten Banyuasin. Tujuan Penelitian ini yaitu : Untuk mengetahui pengaruh disiplin kerja terhadap kinerja petugas Pemadam Kebakaran Pada UPTD Pos Talang Keramat Kabupaten Banyuasin. Teknik pengambilan sampel menggunakan teknik jenuh dengan jumlah 35 responden yang merupakan petugas Pemadam Kebakaran Pada UPTD Pos Talang Keramat Kabupaten Banyuasin. Alat uji analisis yang digunakan adalah SPSS v 15.0. hasil penelitian ini menunjukkan bahwa disiplin kerja berpengaruh signifikan terhadap kinerja pegawai. Kata kunci : Disiplin Kerja terhadap Kinerja pegawai

Muhammad Windu Saputra, 2023, "The Role of Village Head Leadership in Improving Employee Performance at the Sako Village Office, Sako District, Palembang City". "Department of State Administration at the Satya Negara Palembang College of Administrative Sciences, Supervisor (1) Dr.Supardi, S.Sos., M.Si and Supervisor (II) M Sunarto, SH., M.Si. This research is motivated by the leader as a decision maker in the work organization and every leader's decision will be implemented by his staff in accordance with the duties and functions of the organization he leads in order to achieve goals. The decisions made by each leader are expected to contain elements of responsibility, understandability, openness and trustworthiness and involve staff as partners and implementers of these decisions. From the research results, it was found that the role of the Village Head's Leadership in Improving Employee Performance in the Sako Village Office, Sako District, Palembang City was categorized as quite successful. However, the performance and impact of the Village Head's Leadership Role in Improving Employee Performance at the Sako Village Office is still in the unsuccessful category. Nevertheless, it can be concluded that the role of the village head's leadership in improving employee performance at the Sako sub-district office has been implemented quite successfully. Keywords: Role, Leadership, Palembang City

Beni Ardiyanto, 2023, thesis title, Implementation of Palembang City Regional Regulation Number 4 ofn2019 concerning Community Empowerment Institutions (LPMK) in Sukamaju Village, Sako District, Palembang City (Case Study Article 6), majoring in State Administration at the College of State Administration (STIA ) Satya Negara Palembang. Main Supervisor (I) Mr. Dr. Supardi, S.Sos., M.Si and Assistant Supervisor (II) Mr. Tarmizi Endrianto, S.Sos., M.Si. > Sukamaju Subdistrict, Palambang City, always pays attention and listens to the aspirations of the community, which is the community's right to express their wishes and in its implementation, LPMK together with the subdistrict officials have held meetings and assemblies as a means for the community to express their aspirations. The qualitative research method is a method that must be carried out by researchers through a series of procedures and stages in carrying out research activities with the aim of solving problems or finding answers to a problem. Research is essentially the application of a scientific approach to the study of a problem. The method used in this research is qualitative research. Implementation of Regional Regulation Number 4 of 2019 concerning Village Community Empowerment Institutions (LPMK) in Sukamaju Village, Sako District, Palembang City. Based on the conclusions above. So, the intention is that the Government of Sukamaju Village, Sako District, Palembang City can maximize the role of LPMK by providing better time, place and facilities and infrastructure to support LPMK activities. So that training and counseling to improve the quality of resources runs as expected. LPMK should also continue to coordinate with sub-district officials so that the aspirations of the community that have been absorbed can be realized one by one. Keywords: Implementation, community empowerment, quality

M. Bukhari Kurniawan, 2023, Application of Good Governance Principles in Improving the Quality of Public Services in Kalidon District, Palembang City, Department of State Administration at the Satya Negara Palembang College of State Administration (STIA). Main Supervisor (I) M. Sattarudin, S.Sos., M.Si and Assistant Supervisor (II) Dahnial, S.E., M.Kom. Public services are currently becoming an increasingly important political issue because public services in Indonesia tend to make no progress, while their influence is very broad, covering economic life, social culture, politics, and so on. Good Governance is the hope of every citizen in a government. The implementation of Good Governance is the main goal to realize the desires of the community in achieving the goals and ideals of the nation and state.This research aims to find out and examine how Good Governance is implemented, whether it has been implemented well or not. This research uses a qualitative method with a descriptive research type that explains and describes the problems that occur at the Kalidoni District Office, Palembang City. Data collection techniques use observation, interviews and documentation methods. Data analysis techniques using data reduction steps, data presentation, and drawing conclusions.The results of the research show that the application of Good Governance Principles has not been implemented optimally, where there are several principles that have not been implemented in the Kalidoni District Office. This can be seen from Principles (1) Transparency has not been implemented properly, because information regarding the requirements and costs required in managing population administration has not been disclosed. (2) Responsiveness has been implemented well, where officers there quickly respond and serve the community. (3) Justice has been implemented well where the officers have been fair in providing services in accordance with the applicable SOP. (4) Effectiveness and efficiency also cannot be implemented properly, because there are officers who are not disciplined on time. (5) The principle of accountability has been implemented well, where officers can be held responsible for negligence that occurs. Keywords: Public Service, Good Governance

Ega Dwi Putri, 2023, Thesis title of Implementation of Palembang City Regional Regulation Number 4 of 2019 Concerning the Establishment of Village Community Empowerment Institutions in Sungaiselayur Village, Kalidoni District, Palembang City. Main Advisor (I) Dr. Supardi, S.Sos., M.Si and Assistant Advisor (II) Dahnial, S.E., M.Kom. In Community Empowerment Institutions, the need for regulations in implementing community empowerment institutions in the function of LPM in carrying out the duties of the Palembang City Regional Government has provided a policy with the issuance of Palembang City Regional Regulation Number 4 of 2019 concerning the Formation of Village Community Empowerment Institutions, it is hoped that the Village LPM can work according to regulations Palembang City area that has been implemented. Based on this background, it becomes a problem to research how to implement Palembang City Regional Regulation No. 4 of 2019 concerning the Establishment of Village Community Empowerment Institutions in Sungaiselayur Village, Kalidoni District, Palembang City. The method used is the Qualitative method, the data collection technique is by using the Observation method, the Documentation method and the Interview method, then it will be analyzed with data reduction techniques (data reduction), data presentation (data display) and then conclusions. Based on the results of the research, it was concluded that the Implementation of Palembang City Regional Regulation Number 4 of 2019 Concerning the Establishment of Village Community Empowerment Institutions in Sungaiselayur Village, Kalidoni District, Palembang City (case study article 6) has not been optimal Keywords: Implementation, Formation of Kelurahan Community Empowerment Institutions

Mita Andriyani, 2023, with research title Implementation of Regional Regulation Number 4 of 2019 concerning Village Community Empowerment Institutions (LPMK) in Pipa Reja Village, Kemuning District, Palembang City (Case Study Article 6). Department of Public Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). With Main Supervisor (I) Dr. Supardi, S.Sos., M.Si and Assistant Supervisor (II) M. Sattarudin M.Si. The Village Community Empowerment Institution (LPMK) is an institution or forum formed on the initiative of the community as a partner for the village head in accommodating and realizing the aspirations and needs of the community in the field of development. Based on the author's initial observations at the Pipa Reja Village Head Office, it was found that the obstacle to implementing the position and function of LPMK was the lack of activity of LPMK administrators due to busyness so that their performance was not carried out optimally. Lack of facilities such as a secretarial office and limited equipment. The minimal budget allocated by regional governments to villages is also an obstacle to the performance of the institutions themselves. The method used in this research uses qualitative methods. Where in the qualitative research that will be carried out this is about the Role of Village Community Empowerment Institutions in Community Empowerment in Pipa Reja Village, Kemuning District, Palembang City. The research location in this research is Pipa Reja Village, Kemuning District, Palembang City. Based on the research results, the researchers concluded that in general the implementation had been carried out well. Judging from communication, outreach has been carried out to the community, then there is the availability of adequate human resources, the very enthusiastic attitude of implementers and the existence of a clear bureaucratic structure and what is an obstacle is that in absorbing and channeling community aspirations, there are still activity programs that have not been implemented in accordance with community expectations. and it is also felt that the training and counseling activities held have not been optimal in improving the quality of human resources Keywords: Implementation, Village Community Empowerment Institution (LPMK)

Helena Radjagukguk, 2023, Implementation of Regional Regulations Palembang City Number 12 of 2013 Concerning the Development of Street Children, Homeless and Beggars Article 9 Paragraph 2 At the Social Service of Sumatra Province South (Study of Service Technical Implementation Unit (UPTD) Social Rehabilitation Institution Beggars and Homeless South Sumatra Province), majoring in Administration State at the Satya Negara Palembang Administrative College (STIA).Advisor I Mrs. Hj. Helda Fitriani S.Pd., M.Sc. and Advisor II Ms Rahmawati S.H., M.Sc. The purpose of this research is to know the Implementation of Regulations Palembang City Region Number 12 of 2013 Concerning the Development of Street Children, Homeless and Beggars Article 9 Paragraph 2 At the Social Service of Sumatra Province South (Study of Service Technical Implementation Unit (UPTD) Social Rehabilitation Institution Beggars and Homeless South Sumatra Province) and Factors The inhibitor. The method used in this study is the research method qualitative by collecting data through observation, interviews, literature study and documentation. Based on the results of research regarding the Implementation of Regional Regulations Palembang City Number 12 of 2013 Concerning the Development of Street Children, Homeless and Beggars Article 9 Paragraph 2 in the UPTD Social Rehabilitation Institution Beggars and Homeless South Sumatra Province has been carried out successfully particularly good for homeless and beggars, who are in rehabilitation programmes the orphanage has provided various guidance for the homeless and beggars include psychosocial diagnosis, mental spiritual guidance, guidance physical education, skills, entrepreneurship and education in accordance with Regional Regulation No. 12 2013 Article 9 Paragraph 2. But there are also inhibiting factors of the target residents where some of the homeless and beggars still live there are those who are lazy, have a low mindset and want to live in an instant way, namely by begging on the streets. Keywords: Personnel Administration, Employee Performance

Selvi Ayu Lestari, 2023, THE INFLUENCE OF WORK MOTIVATION ON THE PERFORMANCE OF SECURITY SECTION EMPLOYEES IN LIGHT RAIL TRANSIT (LRT) PALEMBANG, Department of State Administration at the Satya Negara College of State Administration (STIA) Palembang, Main Supervisor (I) Rahmawati, S.H.,M. Si and Companion Guidance (II) Mr. Jahri A, S.Sos., M.Si This research was conducted with the aim of testing and analyzing the influence of work motivation on the performance of security employees at the Light Rail Transit (LRT) in South Sumatra. The variables in this research are work motivation and employee performance. The sample used was 100 South Sumatra Palembang LRT security employees. With a sampling technique using cluster sampling. The data used in this research is primary data and secondary data. The data collection method used is through questionnaires and documentation. The test equipment used is SPSS version 26 and Amos version 20 with the data analysis techniques used are simple linear regression analysis techniques, t test, and coefficient of determination. The results of this research work motivation influences the performance of South Sumatra LRT security employees. From the results of the research explained in the previous chapter, it can be concluded that the Work Motivation Variable (X1) influences the performance of South Sumatra LRT Security Employees. This is proven by the research results with a calculated t value of 26.339 > t table 1.660 and a significance value of 0.000 < 0.05 with an influence level of 95%. Keywords: Work Motivation and Employee Performance1