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Andi Lala, 2025, Implementasi Peraturan Menteri Pendidikan Dan Kebudayaan Republik Indonesia Nomor 1 Tahun 2021 Tentang Penerimaan Peserta Didik Baru Pada Sekolah Menengah Pertama, Studi Pada Sekolah Menengah Pertama 19 Kota Palembang Pasal 12 Ayat 2 Huruf (D) Jalur Prestasi Penerimaaan Peserta Didik Baru, Jurusan Administrasi Publik pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang. Pembimbing Utama (1) M. Sattarudin S.Sos.,M.Si dan Pembimbing Pendamping (II) Ir.Heru Adi Putranto, M.Si Penerimaan peserta didik baru menjadi salah satu dari lingkup utama manajemen kesiswaan, karena dalam proses penerimaan peserta didik baru ini menjadi kegiatan yang penting untuk dikelola dengan baik oleh pihak sekolah guna peningkatan kualitas sekolah. Awal perbaikan dalam rangka peningkatan kualitas pendidikan melalui penerapan manajemen kesiswan adalah dengan perbaikan dari aspek penerimaan peserta didik baru. Adapun tujuan dalam penelitian ini ialah: Untuk menganalisis Implementasi Peraturan Menteri Pendidikan dan Kebudayaan Republik Indonesia Nomor 1 Tahun 2021 Tentang Penerimaan Peserta Didik Baru Pada Taman Kanak-Kanak, Sekolah Dasar, Sekolah Menengah Pertama, Sekolah Menengah Atas, Sekolah Menengah Kejuruan Studi Pada Sekolah Menengah Pertama 19 Kota Palembang Pasal 12 Ayat 2 Huruf (D) Jalur Prestasi Penerimaaan Peserta Didik Baru Penelitian ini menggunakan teknik deskriptif kualitatif dengan teknik pengumpulan data digunakan dengan teknik observasi, wawancara, studi pustaka dan dokumentasi. Berdasarkan hasil penelitian dan pembahasan yang dapat disimpulkan bahwa : Implementasi Peraturan Menteri Pendidikan dan Kebudayaan Republik Indonesia Nomor 1 Tahun 2021 Tentang Penerimaan Peserta Didik Baru Pada Taman Kanak-Kanak, Sekolah Dasar, Sekolah Menengah Pertama, Sekolah Menengah Atas, Sekolah Menengah Kejuruan sudah baik, karena dilihat dari komunikasinya sudah jelas, sumber dayanya, baik dari SDM, dana, maupun fasilitas sudah memadai. Kemudian dari disposisi semua pihak yang terlihat dalam SPMB menerima dengan baik Peraturan menteri tersebut. Selanjutnya dalam struktur birokrasi ada SOP dan pembagian tugas, hal ini terdapat pada pelaksanaan SPMB dengan jalur prestasi sudah 25% peserta dari jalur prestasi. Kata Kunci: Implementasi dan Penerimaan Peserta Didik

Jawindo Sulistyo, 2025, Implementation of Palembang City Regional Regulation Number 4 of 2019 concerning the Establishment of Community Empowerment Institutions in Bukit Sangkal Village, Palembang City (Article 19 Study), Department of Public Administration, Satya Negara State College of State Administration (STIA) Palembang. Primary Supervisor (1) Rahmawati, SH., M.Si., and Secondary Supervisor (2) Ahmad Yani Kosali, SE, SH, M.M. Palembang City Regional Regulation Number 4 of 2019 concerning the Establishment of Community Empowerment Institutions in Bukit Sangkal Village, Palembang City (Article 19 Study) aims to increase community participation in governance, development, and community affairs. This study aims to analyze the implementation of Palembang City Regional Regulation Number 4 of 2019 concerning the Establishment of Community Empowerment Institutions in Bukit Sangkal Village, Palembang City (Article 19 Study). Based on the results of research and discussion on the Implementation of Palembang City Regional Regulation Number 4 of 2019 concerning the Establishment of Community Empowerment Institutions in Bukit Sangkal Village, Palembang City (Article 19 Study), it can be concluded that Palembang City Regional Regulation Number 4 of 2019 concerning the Establishment of Community Empowerment Institutions in Bukit Sangkal Village, Palembang City (Article 19 Study) has been running quite well and in accordance with applicable regulations. However, in the implementation of human resource indicators, there are still several obstacles in the training of prospective LPMK members and there is still a need for improvements in terms of technological resources and infrastructure to increase work efficiency and effectiveness. Keywords: Implementation and Community Empowerment Institutions

Esa Aswintura, 2025, The Role of Sub-district Head Leadership in Improving Employee Work Discipline at the Belitang III Sub-district Head Office, East OKU Regency. Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Principal Supervisor (I) Mr. H. Suparman, S.Sos., S.Pd.I., M.Si., and Assistant Supervisor (II) Mr. A. Ridhuan Habena, S.I.Kom., M.Si. This study aims to analyze the role of sub-district head leadership in improving employee work discipline at the Belitang III Sub-district Head Office, East OKU Regency. This study uses a qualitative approach with descriptive methods. Data were collected through observation, interviews, and documentation from sub-district employees and the community. The results of the study indicate that the leadership role of the sub-district head at the Belitang III Sub-district Office, East OKU Regency has been running quite well in providing guidance and supervision to employees. This can be proven by continuing to apply and implement the established regulations that support the role of leaders in improving employee discipline at the Belitang III Sub-district Office, East OKU Regency, namely, leaders as direction makers, leaders as deputy bureaucratic spokespersons, as effective communicators, as mediators and leaders as integrators. Keywords: Leadership Role, Employee Work Discipline

Riky Fajar Andika, 2025, This study aims to analyze human resource (HR) development in improving work productivity at the Muara Sugihan Sub-District Office, Banyuasin Regency. The background of this research is based on the limited HR development programs carried out, differences in employee competencies, and public service constraints that tend to be complicated and inefficient. This research uses a qualitative approach with data collection techniques through interviews, observation, documentation, and literature review. The research informants consisted of six people, including the sub-district head, sub-district secretary, head of staffing subdivision, head of planning and finance subdivision, and administrative staff.The results show that HR development through training, education, and self-development plays a significant role in improving technical competence, discipline, work ethic, and employee responsibility. Increased productivity is reflected in employees’ ability to master information technology, complete tasks on time, and provide faster, more transparent, and accountable public services. However, HR development still faces challenges such as limited budget, low training quotas, and unequal opportunities among employees.This study concludes that the success of improving work productivity at the Muara Sugihan Sub-District Office highly depends on the continuity of training programs, support from formal and non-formal education, optimization of digital technology use, and the arrangement of structured work systems. Strengthening a disciplined, collaborative, and innovative work culture needs to be instilled so that public services can run more effectively, efficiently, and satisfactorily for the community. Keywords: Human Resource Development, Work Productivity, Public Service, Muara Sugihan Sub-District Office

Alya Azhari, 2025, Implementasi Peraturan Menteri Agama Nomor 20 Tahun 2019 Tentang Pencatatan Pernikahan Di Kantor Urusan Agama Kecamatan Ilir Timur Ii Kota Palembang (Studi Kasus Pasal 2 Ayat 3). Jurusan Administrasi Negara Pada Sekolah Tinggi Ilmu Atministrasi Satya Negara Palembang, pembimbinng utama (I) Ir. H. Heru Adi Putranto, M.Si dan pembimbing pendamping (II) Rahmawati, SH.,M.Si. Pencatatan pernikahan menjadi unsur yang sangat penting bagi keabsahan pernikahan. Hal ini dimaksudkan untuk melindungi warga negara dalam membina keluarga, selain itu pernikahan yang dicatatkan akan memberikan kepastian dan perlindungan serta kekuatan hukum bagi suami, isteri dan anak-anak. Tujuan dari penelitian yang dilakukan adalah untuk mengetahui dan menganalisis Implementasi Peraturan Menteri Agama Nomor 20 Tahun 2019 Tentang Pencatatan Pernikahan Di Kantor Urusan Agama Kecamatan Ilir Timur II Kota Palembang (Studi Kasus Pasal 2 Ayat 3). Metode yang digunakan adalah metode kualitatif, Teknik Pengumpulan Data menggunakan observasi, kuesioner, dan Studi Pustaka. Hasil penelitian menunjukkan bahwa Implementasi dari indikator Komunikasi, Sumber Daya, Disposisi dan Struktur Birokrasi sudah berjalan dengan baik, meskipun masih menghadapi beberapa tantangan, terutama dalam hal keterbatasan sumber daya dan digitalisasi sistem. sedangkan dari Pencacatan Pernikahan PMA Nomor 20 Tahun 2019 Pasal 2 Ayat 3 didapatkan KUA telah menjalankan dengan baik prosedur-prosedur yang tercantum dalam Peraturan Menteri Agama Nomor 20 Tahun 2019 terkait pendaftaran kehendak perkawinan, pengumuman kehendak perkawinan, pelaksanaan pencatatan perkawinan, dan penyerahan buku pencatatan perkawinan Kata Kunci: Implementasi, Peraturan Menteri Agama Nomor 20 Tahun 2019 Tentang Pencatatan Pernikahan.

Jihanita Putri Susanti, 2025, This study aims to analyze the role of the Village Head (Lurah) in improving employee performance at the Srimulya Village Office, Sematang Borang District, Palembang City. As a leader, the Lurah holds a strategic role as a catalyst, motivator, communicator, and resource connector in implementing governance and delivering public services. However, initial observations indicate that the leadership functions, particularly as a catalyst and communicator, have not been fully optimized, which affects employee performance quality. This research employs a qualitative method with data collected through observation, in-depth interviews, and documentation. The informants include the Lurah, secretary, section heads, and staff members at the Srimulya Village Office. The data were analyzed using a descriptive qualitative approach through data reduction, data presentation, and conclusion drawing. The findings reveal that the Lurah has made efforts to motivate employees, foster discipline, and provide task direction. Nevertheless, the catalyst function in raising employee awareness and the communicator function in delivering information and guidance remain less effective. Consequently, employee performance is not yet fully optimal, particularly in terms of effectiveness, timeliness, and work initiative. The study concludes that optimizing the Lurah’s role, especially as a catalyst and communicator, is essential to enhance employee performance and improve the quality of public services in Srimulya Village. Keywords: Leadership, Lurah’s Role, Employee Performance, Public Service.

Dwi Putri Selasi, 2025, The Role of the Village Consultative Body in Improving the Performance of the Village Head in Meranjat III Village, Ogan Ilir Regency. Department of Public Administration, Satya Negara State College of State Administration (STIA). Principal Advisor (I) Dr. Supardi, S.Sos., M.Si., and Assistant Advisor (II) Ahmad Yani Kosali, S.E., S.H., MM. This study aims to understand the role of the Village Consultative Body in improving the performance of the Village Head in Meranjat III Village, Ogan Ilir Regency, based on Minister of Home Affairs Regulation No. 110 of 2016. The study focuses on three main functions of the BPD: discussing and agreeing on draft village regulations, accommodating and channeling community aspirations, and monitoring the performance of the Village Head. The method used in this research is a descriptive qualitative approach with data collection techniques through interviews, observation, and documentation. The research results indicate that the Village Consultative Body (BPD) has fulfilled its role as a working partner and supervisor of the village government, but several obstacles remain in its effective implementation. In discussing and agreeing on draft village regulations, the BPD has been quite active and adheres to the principle of deliberation, although community participation remains low. Aspiration channels have been established through formal and informal channels, but there is no regularly scheduled aspiration forum. Oversight of the Village Head has been carried out, but remains incidental and lacks a reporting system or periodic evaluation. Keywords: Village Consultative Body, Village Head Performance

Yuswardi, 2025, This research, entitled "Implementation of the Decree of the Minister of Religious Affairs of the Republic of Indonesia Number 83 of 2022 on the Management of Educator Data at the Ministry of Religious Affairs of Palembang City (A Case Study at Madrasah Tsanawiyah Negeri 1 Palembang)", aims to analyze the implementation process of the policy and identify factors that support or hinder its effectiveness. The study is motivated by the importance of digital-based educational data management through the Education Management Information System (EMIS), which is designed to provide accurate, updated, and integrated educational data. However, in practice, several obstacles still exist, such as limited infrastructure, low operator competence, and data validity issues. This study uses a qualitative descriptive method with a case study approach. Data were collected through observation, in-depth interviews, documentation, and literature review. The research informants consisted of five individuals: the Head of the Ministry of Religious Affairs Office of Palembang City, the Head of the Madrasah Education Section, the Staff of the Madrasah Education Division, the Principal of MTsN 1 Palembang, and the EMIS operator. Data analysis employed the Miles, Huberman, and Saldana model, which includes three stages: data condensation, data display, and conclusion drawing/verification. The findings show that the implementation of the Ministerial Decree has been fairly well executed but has not yet reached optimal performance. Based on George C. Edward III’s policy implementation model, the communication aspect runs effectively through regular coordination meetings. The resource aspect still faces challenges related to operator competence and infrastructure. The disposition of implementers shows a positive attitude and strong commitment to policy goals, while the bureaucratic structure is already well-organized with clear Standard Operating Procedures (SOPs). In terms of data management, the components of core data, basic data, and program data have been applied through EMIS; however, improvement in human resource capacity and internet network stability is required for better system performance. In conclusion, the implementation of the Decree of the Minister of Religious Affairs Number 83 of 2022 on Educator Data Management at the Ministry of Religious Affairs of Palembang City has been carried out effectively but still needs enhanced infrastructure, operator training, and continuous supervision to achieve its intended objectives optimally. Keywords: Policy Implementation, Educator Data Management, EMIS, Ministry of Religious Affairs, Madrasah Tsanawiyah Negeri 1 Palembang

Nizar Nasa'i, 2025, The Role of Gender in Development Implementation in Sukarami Village, Pemulutan District, Ogan Ilir Regency. Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Principal Advisor (I) Tarmizi Endrianto, S.Sos., M.Si, and Assistant Advisor (II) Djisman T, S.H., M.Si. The purpose of this research is to determine the role of gender in development implementation in Sukarami Village, Pemulutan District, Ogan Ilir Regency and to identify factors inhibiting gender roles in development in Sukarami Village, Pemulutan District, Ogan Ilir Regency. The research method used is a qualitative method. Data or information was collected through observation and interviews with informants, as well as documentation and literature review. The data analysis techniques used in this study were data collection, data presentation, data reduction, and conclusion drawing. Research and analysis indicate that the role of gender in development implementation in Sukarami Village, Pemulutan District, Ogan Ilir Regency, indicates that village women's involvement in development is minimal because they are not actively involved in the formulation, implementation, or oversight of development policies, or in government organizational structures. Factors inhibiting the role of gender in development implementation in Sukarami Village, Pemulutan District, Ogan Ilir Regency include the minimal involvement of women in village development. Women in Sukarami Village prefer to work in the fields as farmers and farm laborers, earning a daily wage. Furthermore, their role as housewives requires them to remain at home, caring for children, and performing household chores. This choice is a rational one for women. Women in Sukarami Village choose not to be fully involved in the development process because they prioritize domestic work and assisting their husbands in agriculture, given the majority of the population working as farmers and farm laborers, and the lack of access to training, both from the village and from other parties. Keywords: Gender and Development

Egi Widyya Agustina, 2025, This study aims to assess and evaluate human resource development in improving the competence of Civil Servants (ASN) at the Industry Office of South Sumatra Province. The background of this research is based on the limited internal training programs provided for employees, as most training activities are focused on the community through Small and Medium Industry (IKM) programs. This research employed a qualitative approach using interviews, observations, documentation, and literature studies, conducted over one month from February 19 to March 19, 2025. The informants consisted of seven structural officials and staff members within the Industry Office of South Sumatra Province. The findings indicate that human resource development in this office is implemented through several indicators, including work performance, discipline, and employee collaboration. The forms of competence development include formal education, technical training, workshops, and leadership programs. However, the implementation remains limited and has not fully reached all employees. In conclusion, the human resource development programs at the Industry Office of South Sumatra Province have been implemented but still require improvements, particularly in expanding internal training opportunities to ensure that civil servant competencies are more evenly distributed and aligned with organizational needs as well as the dynamic demands of the industrial sector. Keywords: Human Resource Development, Competence, Civil Servants, Industry Office

Ahmad Rayranda Moza, 2025, The Influence of Transportation Service Quality on Customer Satisfaction at Perusahaan Umum Djawatan Angkutan Motor Republik Indonesia (Perum Damri) Palembang Branch, Department of Public Administration, Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang. Main Supervisor (I) H. Suparman, S.Sos., S.Pd.I., M.Si and Assistant Supervisor (II) Rahmawati, SH., M.Si. The influence of transportation service quality on customer satisfaction at Perum Damri Palembang Branch aims to determine the extent to which transportation service quality affects customer satisfaction at Perum Damri Palembang Branch. This study aims to determine the extent of the influence of transportation service quality on customer satisfaction at Perusahaan Umum Djawatan Angkutan Motor Republik Indonesia (Perum Damri) Palembang Branch. This research uses a quantitative method, employing SPSS software. The results of the study, supported by questionnaire data analysis, show that there is an influence of transportation service quality on customer satisfaction at Perum Damri Palembang Branch of 4.9%. Keywords: Service Quality, Customer Satisfaction

Abdur Rahman, 2025, Implementation of Regional Regulation Number 2 of 2009 concerning the Implementation of Population Administration and Civil Registration at the Palembang City Population and Civil Registration Office (Case Study Article 4) Public Administration Department, Satya Negara Palembang College of Administrative Sciences (STIA). Primary Supervisor: Tarmizi Endrianto, S.Sos., M.Si., and Assistant Supervisor: M. Sattarudin, S.Sos., M.Si. The implementation of Regional Regulation Number 2 of 2009 is a strategic step in managing population administration and civil registration in Palembang City. This study aims to analyze in depth how the Palembang City Population and Civil Registration Office implements the provisions contained in Article 4 of the regulation. In this context, the implementation of the supervisory function is a very important element. Research shows that a good understanding and application of the oversight function can improve the effectiveness of implemented policies. Furthermore, inter-agency coordination and employee understanding of regulations also contribute significantly to the quality of public services provided. The results of this study also revealed that challenges remain in the implementation of Regional Regulation No. 2 of 2009, Article 4. These include a lack of training and dissemination of regulations to employees. Therefore, a more comprehensive strategy is needed to strengthen employee capacity, including training programs and increasing understanding of applicable regulations. Based on this analysis, it can be concluded that to improve the implementation of Regional Regulation No. 2 of 2009, Article 4, it is crucial for the Palembang City Population and Civil Registration Office to strengthen employee discipline and ensure that all administrative procedures are carried out in accordance with established provisions. This will ensure optimal and sustainable public service. Keywords: Implementation, Population Administration

Riska Supriati, 2025, Implementation of Palembang Mayor Regulation Number 50 of 2025 concerning Technical Guidelines for the Implementation of the New Student (SPMB) at Early Childhood Education Institutions (PAUD), Elementary Schools (SD), and Public Junior High Schools (SMP) under the Palembang City Education Office (Case Study of Article 33 Paragraph 1 at SMP Negeri 26) Program in Public Administration at the Palembang Satya Negara School of Public Administration (STIA). Main Supervisor (I) M. Sattarudin, S.Sos., M.Si and Co- Supervisor (II) Saiton, S.Sos.,M.Si.This study aims to analyze the implementation of Palembang Mayor Regulation No. 50 of 2025 concerning Technical Guidelines for the Implementation of the New Student Admission System (SPMB) at the PAUD, SD, and SMP Negeri levels, with a case study of Article 33 Paragraph 1 at SMP Negeri 26 Palembang. The background of this research is based on issues of unequal access to education, public dissatisfaction with the domicile system, data manipulation practices, and limited school facilities and infrastructure. This research uses a qualitative descriptive method with data collection techniques through observation, interviews, documentation, and literature study. The research informants consisted of officials from the Palembang City Education Office, school officials, and SPMB administrators. The results of the study show that the implementation of the SPMB policy through the domicile, affirmation, achievement, and parental relocation channels has basically been carried out in accordance with the provisions, but still faces obstacles in terms of communication, limited resources, transparency, and public perception of favorite schools. The domicile system has proven to help equalize access to education by reducing the concentration of students in elite schools, although on the other hand, it has caused resistance from parents whose children have high academic achievements. The conclusion of this study confirms that the implementation of Mayor Regulation No. 50 of 2025 at SMP Negeri 26 Palembang is relatively effective, but needs to be improved in terms of policy dissemination, improving the quality of educational services in all schools, and monitoring data manipulation practices. This study is expected to provide input for the Palembang City Education Office in improving new student admission policies to be more transparent, fair, and equitable. Keywords: Policy Implementation, SPMB, Domicile System, Educational Equity, SMP Negeri 26 Palembang

Dikki Alfiansa, 2025, This study aims to examine the implementation of supervisory functions in improving employee discipline at the Regional Military Command II/Sriwijaya Adjutant General Office and to identify its supporting and inhibiting factors. The research employed a qualitative descriptive approach with data collected through observation, interviews, and documentation. Informants consisted of structural officials and civil servants within the Ajendam II/Sriwijaya environment. The findings reveal that supervisory functions have been implemented through the establishment of work standards, both direct and indirect supervision, as well as the application of standard operating procedures (SOP) and job descriptions. Supervision plays a vital role in preventing deviations, ensuring that tasks are carried out according to plan, correcting mistakes, and evaluating employees’ compliance with regulations. Overall, the level of employee discipline is considered good, as reflected in compliance with working hours, attendance in morning roll calls, and timely task completion. Nevertheless, the study also identifies several obstacles, such as differences in employee character, cultural reluctance to give direct reprimands, and increasing workloads that affect accuracy and performance effectiveness. Supporting factors include clear SOPs, the implementation of morning roll calls as a form of supervision, and employees’ self-awareness to maintain discipline. In conclusion, the research emphasizes that optimal implementation of supervisory functions can enhance employee discipline, although strategies are still needed to address both personal and structural challenges. Keywords: Supervision, Work Discipline, Civil Servants, Ajendam II/Sriwijaya

Wiwik Andraini, 2025, Strategy for Handling Slum Areas at the Public Housing and Slum Areas and Land Office of Banyuasin Regency (Case Study in the Slum Area of Mariana Village, Banyuasin I District). Department of Public Administration, Satya Negara State College of Public Administration (STIA). Main Supervisor (I) Mr. Ir. H. Heru Adi Putranto., M.Si and Assistant Supervisor Ms. Rahmawati, SH., M.Si This study aims to understand the impact of slums in Banyuasin Regency on the condition of healthy, safe, harmonious and sustainable settlements, which is everyone's dream to achieve the welfare of every family based on the Spatial Plan of Banyuasin Regency City, Mariana Village, Banyuasin I District 2011-2031, which is a slum settlement with an area of 80,242 Ha, with a total of 13 Villages and a population of 51.06%. The purpose of this study is to determine efforts to handle slum settlements in accordance with the conditions and character of Marianan Village. This research uses a qualitative descriptive method with weighting and participatory prospective analysis. Based on the research that applies in the Mariana sub-district/village, it consists of two levels of high, medium, and low residential surfaces. The drivers in overcoming slum settlements are education level, population density, building density, income, and poverty index. Handling efforts are needed to overcome slum settlements in Mariana Village/Village by involving the Government and all levels of society. Keywords: Characteristics, Level of Neatness, Handling

Didik Junaidi, 2025, Implementation of Electronic Government in Improving Public Services at the Banyuasin Regency Investment and One-Stop Integrated Services Agency (DPMPTSP), Department of Public Administration, Satya Negara State College of Public Administration (STIA) Palembang. Principal Supervisor (I) Tarmidzi Endrianto, S.Sos., M.Si., and Assistant Supervisor (II) Rahmawati, SH., M.Si. This research is motivated by the demand for improving the quality of public services through the implementation of an electronic-based government system in accordance with Presidential Regulation Number 95 of 2018 concerning Electronic-Based Government Systems (SPBE). The purpose of this research is to determine and analyze how the implementation of Electronic Government improves public services at the Banyuasin Regency DPMPTSP. The research method used a qualitative approach, with data collection techniques through in-depth interviews, observation, and documentation. The research informants consisted of structural officials, staff, and service users. Data analysis was conducted using data reduction, data presentation, and conclusion drawing techniques. This study concludes that the implementation of e-government plays a significant role in improving the quality of public services in Banyuasin Regency. To optimize its results, strengthening digital infrastructure, increasing employee capacity through training, and more intensive outreach to the public is needed to ensure equitable use of the system. Keywords: Electronic Government, Public Services, DPMPTSP, Banyuasin

Muhammad Ardiko, 2025, Implementation of Government Regulation Number 11 of 2017 Concerning Civil Servant Management at the Sukarami District Head's Office, Palembang City (Case Study of Article 210 Paragraph 2). Department of Public Administration, Satya Negara State College of Public Administration (STIA) Palembang, Main Advisor (1) Ms. Rohmial, S.Sos., M.Si. Assistant (II) Ms. Asmawati, S.Sos., M.Si. The background of this study is based on preliminary findings that employee competency is still not optimal (in terms of education). Employees are not yet able to play a role as innovators or are not yet able to innovate (in the digital era) in realizing good governance. The purpose of this study is to determine and analyze the implementation of Government Regulation Number 11 of 2017 concerning Civil Servant Management at the Sukarami District Office, Palembang City (Case Study of Article 210 Paragraph 2). The method used in this research is qualitative. According to Sugiyono (2011:8), qualitative research is "a research method based on the philosophy of postpositivism, used to examine the path of natural conditions of objects, where the researcher is the key instrument." This means that the research is conducted to uncover all or various aspects of the research target. The research conclusions and discussion regarding the Implementation of Government Regulation Number 11 of 2017 concerning Civil Servant Management at the Sukarami District Office, Palembang City (Case Study of Article 210 Paragraph 2) are satisfactory because, overall, each implementation indicator (Communication, Resources, Disposition, Bureaucratic Structure) plays a role in implementing the development of formal education competencies and non-classical training for the State Civil Apparatus. Keywords: Implementation, Government Regulation, Civil Servant Management

Intan Ramandha Putri, 2025, This study aims to analyze the quality of public services at the District Office of Sematang Borang, Palembang City, and to identify the factors that influence it. Public service is a vital aspect of government administration, particularly in providing administrative services to the community. In practice, several issues are identified, such as the lack of public understanding regarding administrative requirements, insufficient information from the sub-district office, inconsistencies in issued documents, and discrepancies between the standard operating procedures (SOP) and actual service implementation. This research employs a descriptive qualitative approach, using data collection techniques such as observation, interviews, and documentation. The results show that the quality of public services at the Sematang Borang District Office does not fully meet public expectations. Factors affecting service quality include effectiveness, efficiency, accountability, accessibility, leadership, staff professionalism, and supporting infrastructure. Therefore, improvement strategies are needed, including enhancing employee competence, improving information transparency, refining SOPs, and strengthening community participation in service evaluation. The study concludes that high-quality public services can be achieved through synergy between competent human resources, efficient service systems, and a strong government commitment to delivering excellent service. Keywords : Public Service, Service Quality, Community Satisfaction, District Administration

Novia Nabila, 2025, "The Influence of Leadership Style on Employee Performance at the Tanjung Raja Sub-district Office, Ogan Ilir Regency," Department of Public Administration, Satya Negara Paembang State College of Public Administration (STIA). Principal Advisor (I) Dr. Supardi, S.Sos., Msi., and Assistant Advisor (II) H. Supparman, S.Sos., S.Pd.I., M.Si. Leadership style is the ability possessed by a leader and used to communicate, interact, and behave to influence, motivate, control, and direct others or subordinates to perform a task in order to achieve a goal. The purpose of this study was to determine the extent of the influence of leadership style on employee performance at the Tanjung Raja Sub-district Office, Ogan Ilir Regency. The method used in this study was a quantitative method using observation, interviews, and questionnaires as data collection techniques. The population in this study was the sub-district head (leader) and all employees of the Tanjung Raja Sub-district Office, Ogan Ilir Regency, totaling 38 respondents. The data collection technique in this study was primary data obtained through questionnaires. The data analysis technique used was simple linear regression analysis processed using IBM SPSS 24. The results of the study concluded that the coefficient of determination was 0.436, indicating that the independent variable (leadership style) influences the dependent variable (employee performance). The t-test for the significance of the Leadership Style (X) variable was 0.643, as the sig. 0.643 value was greater than 0.05. This indicates that a strong leadership style leads to high employee performance, and conversely, a low leadership style leads to low employee performance. The Tanjung Raja Sub-district Head, Ogan Ilir Regency, is advised to maintain and further improve his leadership style, maintaining good relationships with employees through instruction, consultation, participation, and delegation. Furthermore, employees at the Tanjung Raja Sub-district Office, Ogan Ilir Regency, are advised to work diligently in accordance with the Standard Operating Procedures (SOP). Employees are also expected to maintain good performance, including quantity, quality, task execution, responsibility, and attendance. Keywords: Leadership Style, Employee Performance

Verra Octarinna, 2025, The Role of Coordination in Improving Employee Performance at Bhayangkara Hospital Class II M Hasan Palembang, Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Main Advisor (1) Ir. Heru Putranto, S.Sos., M.Si. and Assistant Advisor (2) Hj. Citra Iasha., S.Psi., M.Si. Coordination is one of the functions of coordination management as the achievement of group efforts in an orderly manner and unity of action in achieving common goals. Related to these matters, as an effort to harmonize joint tasks, the tasks of the parts, in order to achieve the overall goal. Coordination is very important for an agency in carrying out the tasks of each employee, both leaders, subordinates, fellow superiors and fellow subordinates, even those in different sub-sections/sub-divisions, so that they can be well coordinated. Less than optimal coordination can result in employees being unable to complete the work assigned on time due to a lack of cooperation between personnel in the agency, which ultimately results in inefficient work due to delays in workmanship. This study employed a descriptive qualitative method with field research. Data collection techniques used were observation, interviews, and documentation. Data analysis employed descriptive analysis, and data validity was validated using source triangulation. Based on the research results and discussion, it is clear that the role of coordination in improving employee performance at Bhayangkara Hospital Level II M Hasan Palembang is still suboptimal. This is evident in several aspects that still need improvement, such as punctuality, service quality, and employee independence. Furthermore, the quality of human resources remains low, despite coordination efforts through roll calls, monthly evaluations, and performance appraisals. Therefore, more effective coordination is needed to achieve optimal employee performance and improve the quality of hospital services. Keywords: Coordination, Employee Performance

Larasati, 2025, Pelayanan publk merupakan bagian penting dari tugas pemerintah dalam memenuhi kebutuhan masyarakat. Kepuasan masyarakat menjadi indikator utama dalam menilai kualitas pelayanan yang diberikan. Kantor Camat Sukarami Kota Palembang sebagai instansi pemerintahan tingkat kecamatan memilki peran strategis dalam memberikan pelayanan langsung kepada masyarakat. Namun, masi terdapat keluhan masyarakat terkait kualitas pelayanan yang diterima, seperti masalah waktu pelayanan, keramahan petugas serta prosedur pelayanan, sehingga perlu dilakukan penelitian lebih lanjut, Penelitian ini bertujuan untuk menguji dan menganalisis Pengaruh Pelayanan Publik Terhadap Kepuasan Masyarakat di Kantor Camat Kecamatan Sukarami, Metode yang digunakan adalah kuantitatif. Teknik pengumpulan data dilakukan melalui observasi, penyebaran kuesioner, dokumentasi, dan studi kepustakaan. Jumlah responden dalam penelitian ini sebanyak 124 orang. Teknik analisis data yang digunakan yaitu uji normalitas, uji hipotesis, regresi linear sederhana, dan koefisien determinasi, Hasil penelitian menunjukkan bahwa terdapat pengaruh yang positif dan signifikan pelayanan publik terhadap kepuasan masyarakat di Kantor Camat Kecamatan Sukarami Kota Palembang. Hasil penelitian pada uji-t dalam tabel cofficient melalui program spss 26 for window menunjukkan angka t-hitung sebesar 5,071 > t-tabel sebesar 1,754 hasil ini berarti bahwa pelayanan publik berpengaruh positif terhadap kepuasan masyarakat dan pada uji koefisien determinasi diperoleh nilai R square sebesar 0,558. Yaitu pengaruh pelayanan terhadap kepuasan masyarakat sebesar 55,8% dan sisanya 44,2% dipengaruhi oleh faktor lain yang tidak termasuk dalam penelitian ini. Kata Kunci :Pelayanan Publik, Kepuasan Masyarakat

Moammar Khadafi, 2025, This study aims to analyze the implementation of Palembang City Regional Regulation Number 2 of 2022 concerning the Establishment of Neighborhood Units (RT) and Community Units (RW) in Sukamulya Sub-district, Sematang Borang District. This research employs a qualitative descriptive method, with data collected through interviews, observation, and documentation involving the sub-district head, village officials, RT and RW leaders, as well as community members. The analysis is carried out using George C. Edward III’s policy implementation model, which includes four main indicators: communication, resources, disposition, and bureaucratic structure. The findings reveal that in terms of communication, policy dissemination has been conducted through meetings and mosque announcements; however, the outreach remains limited, resulting in low public understanding. In terms of resources, local officials demonstrate sufficient competence, but limited budgets and facilities hinder effective implementation. Regarding disposition, officials and RT/RW administrators have performed their duties according to regulations, yet insufficient incentives affect their motivation. In terms of bureaucratic structure, weak coordination among stakeholders causes fragmentation, as reflected in the mismatch between the number of RTs and RWs and the provisions of the regulation. The study data show that only 23 out of 45 RTs meet the household requirement, while others exceed or fall short of the standard, with 100 households remaining unregistered. In conclusion, the implementation of Palembang City Regional Regulation Number 2 of 2022 in Sukamulya Sub-district has not run optimally. The main obstacles lie in weak dissemination, limited resources, and lack of coordination. This study recommends increasing the intensity of socialization, improving the household data system, and strengthening coordination between local officials and the community to ensure the regulation is implemented as intended. Keywords: Policy Implementation, Regional Regulation, RT/RW, Sukamulya Sub-district, Edward III

Muhammad Zacky, 2025, This study, entitled “The Role of Good Corporate Governance in Improving the Performance of Health Workers at Ar-Rasyid Islamic Hospital Palembang”, is based on the importance of implementing the principles of Good Corporate Governance (GCG) to enhance healthcare service quality and health worker performance. As a public service institution, hospitals are required to manage their resources transparently, accountably, responsibly, independently, and fairly in order to build patient trust and stakeholder satisfaction. The purpose of this research is to identify and analyze the role of GCG in improving the performance of health workers, as well as to examine the supporting factors for its implementation at Ar-Rasyid Islamic Hospital Palembang. This research employed a qualitative descriptive method, with data collected through observation, interviews, documentation, and literature review. The informants consisted of a staffing supervisor, a medical supervisor, staffing staff, medical staff, and patients, totaling six people. Data analysis was carried out through data reduction, data presentation, and conclusion drawing. The findings reveal that the application of GCG principles has positively contributed to improving the performance of health workers, particularly in terms of service quality, compliance with standard operating procedures, and increased professionalism among medical and paramedical staff. The main supporting factors in GCG implementation include leadership commitment, internal supervision systems, Islamic work culture, and management support for human resource development. However, the study also identified obstacles such as limited human resources and decreasing participation from certain parties in supporting the comprehensive implementation of GCG. In conclusion, the implementation of Good Corporate Governance at Ar-Rasyid Islamic Hospital Palembang plays a significant role in enhancing health worker performance and strengthening patient trust in healthcare services. Keywords:Good Corporate Governance, Performance, Health Workers, Hospital.

Muhammad Reza, 2025, This study aims to analyze the effect of administrative services on patient satisfaction at the Outpatient Clinic of RSUP Dr. Rivai Abdullah Banyuasin. The background of this research arises from hospital administrative services that are often less optimal, such as long waiting times, limited facilities, and lack of staff responsiveness. This research employs a quantitative method with 96 outpatient respondents. Data were analyzed using validity, reliability, and normality tests, as well as simple linear regression, t-test, and coefficient of determination with the help of SPSS version 25. The results indicate that administrative services have a positive and significant effect on patient satisfaction. The t-test value of 10.115 with a significance of 0.000 (<0.05) confirms a strong relationship between the two variables. The regression equation obtained is Y = 7.099 + 0.683X, meaning that every improvement in administrative services increases patient satisfaction by 0.683. The coefficient of determination (Adjusted R Square) of 0.521 shows that 52.1% of patient satisfaction variation is explained by administrative services, while 47.9% is influenced by other factors not examined in this study. In conclusion, the better the quality of administrative services, the higher the level of patient satisfaction. This study highlights the importance of improving administrative systems, the accuracy of medical records, and waiting time management to support effective and efficient health services. Keywords: Administrative services, patient satisfaction, outpatient clinic, RSUP Dr. Rivai Abdullah.

Bela Rodiatul Fadillah, 2025, The Influence of Service on Public Satisfaction in Azhar Permai Village, Talang Kelapa District, Banyuasin Regency, Department of Public Administration, Satya Negara State College of Public Administration (STIA), Palembang. Main Supervisor (1) Tarmizi Endrianto, S.Sos., M.Si., and Assistant Supervisor (2) Hj. Citra Iasha, S.Psi., M.Si. Satisfaction is a positive response from customers, indicated by feelings of pleasure and the fulfillment of expectations regarding performance and service. This study aims to determine whether there is an influence of service on public satisfaction in Azhara Permai Village, Talang Kelapa District, Banyuasin Regency, and to determine the extent of the influence on public satisfaction in Azhar Permai Village, Talang Kelapa District, Banyuasin Regency. The research method used a quantitative approach with data collection techniques through questionnaires to 143 respondents. Data analysis was conducted using validity and reliability tests, multiple linear regression, and t- and F-tests using SPSS version 23. Based on the results of the study on the Effect of Service on Public Satisfaction in Azhar Permai Village, Talang Kelapa District, Banyuasin Regency, it can be concluded that there is a significant effect of service on public satisfaction. The t-test results showed a significance value of 0.000 (<0.05) and a positive regression coefficient of 0.522. This means that an increase in service quality will be followed by an increase in public satisfaction. The effect of service on public satisfaction was 32.4%. This is evident from the R2 value of 0.324, indicating that the service variable explains 32.4% of the variation in public satisfaction. While the remaining 67.6% is influenced by factors outside the study, such as facilities, service culture, and regional policies. The service aspect still received a negative assessment from the majority of respondents. These aspects include clarity of information on public rights, efficiency of the service process, an easily accessible complaints system, timeliness of service, staff competence, and availability of infrastructure. Public satisfaction is not yet optimal. Despite the positive impact of service on satisfaction, many indicators of public satisfaction still receive negative ratings, above 50%, necessitating continuous improvement. Keywords: Service, Public Satisfaction

Chesia Julian Agustian, 2025, The Role of Integrated Administrative Staff Performance on Public Satisfaction at the Sako Sub-district Office, Palembang City, Public Administration at the Satya Negara State Administrative College (STIA) Palembang. The Principal Advisor (I) is H. Suparman, S.Sos., S.Pd.I., M.Si., and the Second Assistant Advisor (II) is H. Dahnial, S.E., M.Kom. Public services at the Sako Sub-district Office in Palembang City play a crucial role in meeting the administrative needs of the community. Sako Sub-district in Palembang City is a densely populated district with diverse administrative needs. This makes the Sako Sub-district Office a strategic location for researching whether employee performance is effective, efficient, and satisfactory to the community. The purpose of this research is to determine and analyze the role of integrated administrative employee performance on community satisfaction at the Sako Sub-district Office in Palembang City. The research method used is a qualitative method. Data or information was collected through interviews, observations, documentation studies, and bibliography. The data analysis techniques used in this research are data reduction, data presentation, and conclusion drawing. The research results indicate that the performance of integrated administrative staff at the Sako Sub-district Office in Palembang City is suboptimal. This is due to ongoing complaints regarding service times and delays in administrative processing. However, service quality meets standards, service quantity is adequate, administrative completion timeliness is accurate, and costs are efficient. Interview results regarding the level of public satisfaction based on the Human Resource Index (IKM) also fall into the "not good" category, indicating public dissatisfaction with the services provided. Keywords: Employee Performance, Public Satisfactionb

Liza Oktapia, 2025, Organizational performance is largely determined by the quality of its human resources (HR). HR with strong motivation, skills, and competencies will be able to support the achievement of organizational goals, particularly in public service. The Palembang City Public Order Agency (Satpol PP) Office, as a government organization, has the primary task of enforcing Regional Regulations, maintaining public order, and protecting the public. However, initial observations indicate obstacles to employee performance, such as procrastination, low discipline, and prioritizing personal interests. This indicates suboptimal implementation of HR development, whether through training, education and training, or ongoing development. This study aims to analyze HR development in improving employee performance at the Palembang City Satpol PP. The research results indicate that human resource development has been implemented through training, job rotation, task allocation, and evaluation. These efforts have had a positive impact on improving technical understanding and employee discipline, although implementation has not been uniform and sustainable. The main obstacles identified include limited training, a lack of post-training evaluation, weak ongoing development, and low employee motivation. Therefore, it can be concluded that human resource development in the Palembang City Public Order Agency (Satpol PP) is good but not yet optimal. Improvements are needed through supportive regulations, the implementation of tiered and equitable training, comprehensive evaluations, motivation and rewards, and intensive work attitude development. Through targeted and sustainable human resource development, it is hoped that the performance of Satpol PP employees will improve, thereby supporting the achievement of the organization's goal of providing excellent public service. Keywords: Human Resource Development, Employee Performance, Public Order Agency (Satpol PP)

Rahma Putri Anggraeini, 2025, The Influence of Service Quality on Public Satisfaction Levels at the Sukajaya Village Head Office, Sukarami District, Palembang City. Department of Public Administration, Satya Negara State College of Public Administration (STIA) Palembang. Main Advisor (1) Dr. Supardi, S.Sos., Msi and Assistant Advisor (11) H. Suparman, S.Sos., S.Pd.I., M.Si. Service quality is a condition where a dynamic relationship is created between users and service providers, both human services. Public service is closely related to capability, responsiveness, timeliness, and available infrastructure. If the service provided meets the expectations of service users, it can be said to be a quality service. It is better if the service provided is not of good quality. This study aims to analyze and examine the influence of service quality on public satisfaction at the Sukajaya Village Head Office, Sukarami District. To analyze and assess public satisfaction at the Sukajaya Village Head Office, Sukarami District. To analyze and assess the influence of service quality on public satisfaction at the Sukajaya Village Head Office, Sukarami District. The results of the study indicate that service quality significantly influences public satisfaction, with a coefficient of determination (R) of 0.222, or 22.2%. This means that 32.8% of public satisfaction is influenced by service quality, while 67.2% is influenced by factors outside this study. A significance value of 0.000 ± 0.05 confirms the positive and significant influence. Based on the Public Satisfaction Index (SKM), services at the Sukajaya Village Head Office received a conversion score of 96.75, which falls into the "Very Good" category. Keywords: Service Quality, Public Satisfaction

Salsa Duwi Ananda, 2025, This study aims to examine the role of administration in improving public satisfaction at the Kebun Bunga Village Office, Sukarami District, Palembang City. Administrative services are an essential element of government administration that directly respond to community needs; therefore, their quality significantly determines the level of public satisfaction. This research employed a descriptive qualitative method with data collected through observation, interviews, documentation, and literature study. The research informants consisted of the village head, secretary, staff, and community members as service recipients. The findings reveal that administrative roles in Kebun Bunga Village play a significant part in enhancing public satisfaction, particularly in aspects of service friendliness, clarity of procedures, and the availability of facilities and infrastructure. However, several challenges remain, such as limited office facilities, long waiting times, and inconsistent information delivery. These results emphasize the need for continuous improvement in administrative services, both through the development of human resources and the optimization of supporting facilities, to ensure public services are more effective, efficient, and able to meet community expectations. Keywords: Administration, Public Service, Public Satisfaction, Kebun Bunga Village, Palembang

Wahyu Petrik Situmorang, 2025, This study aims to examine the role of motivation in improving employee performance at the Sei Sedapat Village Office, Banyuasin Regency. The research background is based on the phenomenon of limited enthusiasm and initiative among civil servants in developing their skills, such as computer literacy and understanding of new regulations, which in turn affects performance and the quality of public services. The research employed a qualitative approach, with data collected through observation, interviews, documentation, and literature review. The informants consisted of the village head, section heads, staff, and community members. Data analysis was conducted using Miles and Huberman’s interactive model, which includes data reduction, data display, and conclusion drawing. The results show that motivation plays a crucial role in encouraging employees to work better, be more creative, innovative, and responsible. Motivation indicators such as goal orientation, work spirit, initiative, and responsibility significantly influence improvements in work quality, quantity, punctuality, effectiveness, and independence. However, the study also found inhibiting factors, particularly the lack of work facilities such as computers and air conditioners, which hampers service delivery. In conclusion, motivation significantly contributes to enhancing employee performance at the Sei Sedapat Village Office. Therefore, leadership support through encouragement, recognition, and provision of adequate work facilities is essential to optimize public service delivery. Keywords: Motivation, Employee Performance, Civil Servants, Public Service

Angga Asyanto, 2025, The Role of Work Motivation in Improving Employee Performance at the Central Administrative Office of Muhammadiyah University of Palembang, Department of Public Administration, Satya Negara College of Public Administration (STIA) Palembang. Primary Supervisor (1) Tarmizi Endrianto, S.Sos., M.Si., and Secondary Supervisor (2) H. Suparman, S.Sos., S.Pd.I., M.Si. Motivation is a driving force for employees to work diligently and earnestly to achieve their goals in carrying out their desired work. This research was conducted at the Central Administrative Office of Muhammadiyah University of Palembang. This study aims to analyze the role of motivation in improving employee performance. The method used was a qualitative method. Data were obtained from five informants: the Head of the Human Resources Bureau, the Head of the Finance Bureau, HR Staff, General Staff, and General Staff. Data collection was carried out through observation, interviews, library research, and documentation studies. The results of this study indicate that six role indicators, namely: Rewards, Working Conditions, Work Facilities, Work Achievement, Recognition from Superiors, and the work itself, can increase employee performance motivation. Most respondents stated that each indicator is good, as evidenced by employee performance in terms of quantity, quality, punctuality, effectiveness, and independence. Keywords: Work Motivation and Employee Performance

Ilham Setiawan, 2025, The Influence of Public Service Quality on Public Satisfaction at the Sako District Head Office, Palembang City, Department of Public Administration at the Satya Negara State Administration College (STIA) Palembang. Main Advisor (1) M. Sattarudin S.Sos., M.Si and Assistant Advisor (II) Meitha Nela S.E., M.Si. The Sako District Head Office, Palembang City, found several problems, namely the quality of public services in Sako District still does not meet public expectations, resulting in many people feeling dissatisfied with public services at the Sako District Office, Palembang City, differences or employee treatment towards the public who will provide services, and the existence of vehicle parking fees when parking their vehicles to carry out service activities. This study aims to analyze the influence of Public Service Quality on public satisfaction at the Sako District Head Office, Palembang City. This study uses quantitative research methods. Data collection techniques using questionnaires, questionnaires, documentation, and literature studies. The results of the study, which were strengthened by data analysis using questionnaires, concluded that the quality of service at the Sako District Office had a positive and significant effect on public satisfaction. The results of a simple regression test processed using the SPSS version 25 program showed a significance value (sig) of 0.000, which is smaller than <0.05 probability, so it can be concluded that H0 is rejected and Ha is accepted, which means that "There is an Influence of Service Quality (X) on Public Satisfaction (Y) at the Alang-alang Lebar District Office, Palembang City. From the results of the t-test, the calculated t is 0.3665> t table of 0.1966, while the significance of sig 0.000 is smaller than 0.05. Thus, it can be concluded that there is an influence of public service quality on public satisfaction at the Sako District Head Office, Palembang City. Furthermore, the results of the coefficient of determination obtained the contribution of the influence of public service quality on public satisfaction of 0.034, meaning 3.4%, the remaining 0.966 or 96.6% is influenced by other variables outside this study. Keywords: Public Service Quality and Public Satisfaction.

Muhammad Rifqi, 2025, This study examines the implementation of Palembang City Regional Regulation Number 2 of 2022, the second amendment to Regional Regulation Number 8 of 2007, concerning the establishment of Neighborhood Units (RT) and Community Units (RW), with a case study in Sukamulya Sub-district, Sematang Borang District. The main problems identified include the inconsistency between the number of RT/RW and the regulation requirements, such as RWs consisting of only 2–4 RTs, RTs with fewer than 100 or more than 200 households, and approximately 100 households not yet registered. These conditions negatively affect public services, citizen participation, and the preservation of communal values. The research employs a qualitative descriptive method, with data collected through interviews, observations, and documentation. Data analysis refers to George C. Edward III’s policy implementation model, which includes four indicators: communication, resources, disposition, and bureaucratic structure. The findings reveal that the implementation of the regulation has not been fully effective. In terms of communication, information dissemination remains limited, inconsistent, and fails to reach all residents. Regarding resources, local officials and RT/RW leaders are relatively active, yet financial and facility support remain inadequate. In terms of disposition, the implementers show supportive attitudes toward the regulation, but lack concrete commitment to adjust RT/RW structures. From the perspective of bureaucratic structure, standard operating procedures (SOPs) and coordination among actors are not fully effective, leading to significant fragmentation. In conclusion, the implementation of Regional Regulation Number 2 of 2022 in Sukamulya Sub-district faces both technical and social challenges. As a result, the regulation’s objective to establish effective local governance and strengthen communal values has not yet been fully achieved. Keywords: Policy Implementation, Regional Regulation, RT/RW, George C. Edward III, Sukamulya Sub-district

Derianti Alyah, 2025, Efektivitas Sistem Informasi Pengaduan Lingkungan (Sipeduli) Dalam Meningkatkan Kesadaran Masyarakat Di Dinas Lingkungan Hidup Kota Palembang, Jurusan Administrasi Publik pada Sekolah Tinggi Ilmu Administrasi Negara (STIA) Satya Negara Palembang, Pembimbing Utama (I) M. Sattarudin, S.Sos., M.Si dan pembimbing pendamping (II) Saiton , S.Sos., M.Si. Perkembangan teknologi informasi telah memberikan dampak signifikan dalam berbagai aspek kehidupan, termasuk dalam pengelolaan lingkungan hidup. Salah satu bentuk inovasi dalam bidang ini adalah pengembangan Sistem Informasi Pengaduan Lingkungan (SIPEDULI) yang bertujuan untuk memfasilitasi partisipasi masyarakat dalam melaporkan permasalahan lingkungan. Kesadaran masyarakat terhadap lingkungan merupakan faktor penting dalam menjaga keseimbangan ekosistem dan keberlanjutan sumber daya alam. Dengan adanya SIPEDULI, masyarakat dapat lebih mudah melaporkan permasalahan lingkungan seperti pencemaran air, udara, dan sampah yang tidak terkelola dengan baik. Hal ini diharapkan dapat mendorong masyarakat untuk lebih peduli terhadap lingkungan sekitar mereka. Metode penelitian yang digunakan adalah metode kualitatif. Pengumpulan data dilakukan dengan cara observasi, wawancara, dokumentasi. Analisa data dilakukan dengan cara teknik Reduksi Data, Penyajian Data dan Penarikan Kesimpulan. Berdasarkan penelitian Efektivitas Sistem Informasi Pengaduan Lingkungan (Sipeduli) Dalam Meningkatkan Kesadaran Masyarakat sistem ini telah berjalan efektif pada indikator Kesesuaian, Produktivitas, dan Adaptabilitas. Aplikasi ini sesuai dengan kebutuhan masyarakat, mendorong peningkatan partisipasi, dan didukung oleh kesiapan institusi serta kemampuan adaptasi masyarakat terhadap teknologi. Namun, pada aspek Kesadaran masyarakat, hanya indikator Pemahaman dan Sikap yang menunjukkan capaian positif, terutama pada kelompok yang telah terpapar informasi dan menggunakan aplikasi secara langsung. Sementara itu, indikator Pengetahuan masih belum merata akibat terbatasnya sosialisasi, yang berdampak pada belum terbentuknya Pola Perilaku aktif di sebagian besar masyarakat. Dengan demikian, perlu upaya lanjutan dalam memperluas sosialisasi agar seluruh dimensi kesadaran dapat terpenuhi secara menyeluruh dan mendukung efektivitas SIPEDULI secara berkelanjutan Kata Kunci : Sipeduli, Kesadaran

Tetty Espriyanti Malau, 2025, As a beverage manufacturing company, PT. Tirta Fresindo Jaya (Mayora Indah Tbk Group) is required to consistently maintain product quality in accordance with Food and Drug Monitoring Agency (BPOM) standards to remain competitive and meet the industry's requirements. This study aims to determine the role of leaders in maintaining product quality and the factors that support the successful implementation of quality standards. The study employed a descriptive qualitative method, with data collection techniques including observation, interviews, documentation, and literature review. The research informants included the Production Unit Head, Production Operators, Production Administrators, and the public as consumers. The results indicate that leaders play a crucial role through planning, supervision, communication, reward provision, and prompt decision-making when quality issues arise. Leaders also foster a culture of quality and SOP compliance with BPOM standards. In conclusion, the success of maintaining product quality at PT. Tirta Fresindo Jaya is inseparable from effective, participatory leadership, and consistency in adhering to quality standards. Keywords: Leadership, Product Quality, BPOM

Muhammad Hidayat, 2025, This research examines the effectiveness of the electronic toll card (e-toll) system in improving services for users of the Palembang–Indralaya Toll Road managed by PT Hutama Karya (Persero). The background of this study stems from the government’s policy on cashless toll transactions implemented since 2017, aimed at accelerating services, reducing queues, and enhancing efficiency and convenience for road users. The research method applied is descriptive qualitative, with data collected through interviews, observations, and documentation involving toll officers, management, and road users. The findings indicate that the implementation of the e-toll system has been fairly effective in terms of productivity, efficiency, flexibility, excellence, development, and user satisfaction. The system has succeeded in accelerating transactions, streamlining traffic flow, and improving convenience and payment transparency. However, its effectiveness has not yet reached the optimum level due to several technical issues, such as card errors or insufficient balance, as well as limited top-up facilities. In addition, public outreach and information dissemination are still considered inadequate, as some users are not fully familiar with the e-toll procedures. Overall, the implementation of the e-toll system on the Palembang–Indralaya Toll Road has been relatively effective in improving public services. Nevertheless, stronger public awareness programs, improved information systems, and better supporting facilities are required to optimize and sustain its benefits. Keywords: Effectiveness, E-toll, Public Service, Palembang–Indralaya Toll Road

Riski Amalia, 2025, Berdasarkan hasil penelitian dapat disimpulkan bahwa pengelolaan Badan Usaha Milik Desa (BUMDes) dalam upaya mengurangi pengangguran di Desa Merah Mata Kecamatan Banyuasin I Kabupaten Banyuasin, sebagian besar telah mengacu pada lima prinsip dalam PP No. 11 Tahun 2021, yaitu profesional, terbuka dan bertanggung jawab, partisipatif, prioritas sumber daya lokal, dan berkelanjutan, meskipun penerapannya masih belum optimal pada aspek partisipasi masyarakat dalam pengambilan keputusan dan transparansi informasi publik. Dampaknya terhadap pengurangan pengangguran belum maksimal, walaupun BUMDes telah memberikan kontribusi terhadap penurunan berbagai bentuk pengangguran, seperti pengangguran friksional, setengah menganggur, musiman, dan tersembunyi, namun belum dapat menghapus pengangguran secara keseluruhan, buktinya dari jumlah 827 orang pengangguran baru tertampung 20 orang sehingga masih ada 807 orang pengangguran lagi yang butuh penanganan khusus. Kata Kunci : Pengelolaan BUMDes dan Pengangguran

Candra Irawan, 2025, This research aims to examine the role of vertical communication in enforcing work discipline among Civil Servants (ASN) at the Public Broadcasting Institution of Radio Republik Indonesia (LPP RRI) Palembang. The background of this study arises from the phenomenon of frequent disciplinary violations, such as lateness, the use of working hours for personal matters, and the lack of firm reprimands from superiors toward subordinates. Vertical communication is considered an essential factor influencing employee discipline, particularly through instructions, directions, information delivery, evaluation, reprimands, and rewards. The study employed a descriptive qualitative method, with data collected through observation, interviews, documentation, and literature review. Informants consisted of leaders, structural officials, and ASN staff at LPP RRI Palembang. The data were analyzed using data reduction, data presentation, and conclusion drawing with verification. The findings reveal that vertical communication plays a significant role in improving the work discipline of ASN. Effective communication, both downward and upward, positively influences compliance with the ASN oath/pledge, punctuality, and responsibility at work. However, challenges remain, including inconsistent communication from leaders, limited staff numbers, and employees’ habitual inefficiency in managing working hours. The study concludes that effective vertical communication strengthens employee discipline at LPP RRI Palembang, although improvements are still needed in terms of leadership firmness, rule enforcement, and supervision. This research is expected to serve as input for the institution to improve communication patterns and discipline enforcement among civil servants. Keywords: Vertical Communication, Work Discipline, Civil Servants, LPP RRI Palembang

Ahmad Rizal Arjuna, 2025, Human Resource Management (HRM) is a crucial factor in improving employee performance within an organization. This study aims to analyze HRM practices in enhancing employee performance at PT Wahana Ottomitra Multiartha Tbk (WOM Finance) Palembang Branch. The research employed a qualitative method with data collection techniques including observation, in-depth interviews, literature study, and documentation. The informants consisted of the branch leader, several branch heads, and staff employees. The results show that HRM at WOM Finance Palembang involves structured and selective planning and recruitment processes that are aligned with the company’s operational needs. The company also focuses on employee competency development through training, coaching, and continuous performance evaluation. In terms of employee performance, work quality, work quantity, and teamwork are the key factors influencing productivity and achievement of company targets. Collaboration among employees fosters a harmonious work environment, enhances motivation, and supports the accomplishment of organizational goals. The study concludes that well-planned, transparent, and sustainable HRM practices can significantly improve employee performance. The implication suggests that the company should continue to optimize recruitment strategies, training programs, and performance evaluation systems to build a solid, productive, and highly competitive workforce. Keywords: Human resource management, employee performance, WOM Finance, planning, recruitment

Safira Afriza Fahlevi, 2025, Human Resource Development to Improve Employee Performance at the KONI Office in South Sumatra Province. Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Principal Advisor (I) Rohmial, SE., M.Sc., M.Sc., and Assistant Advisor (II) Ir. H. Mansyur Husin, M.Sc. The purpose of this research is to determine and analyze Human Resource Development at the KONI Office in South Sumatra Province and to identify the obstacles faced in improving employee performance at the KONI Office in South Sumatra Province. The research method used is qualitative. Data or information was collected through observation and interviews with informants, as well as documentation and literature review. The data analysis techniques used in this study include data collection, data presentation, data reduction, and drawing conclusions. The results of the research and analysis indicate that Human Resource Development at the KONI Office in South Sumatra Province, Palembang, is not yet optimal. This is because employees have been provided with training and education, but their skills, abilities, attitudes, and competencies have not shown any change, which means that they are appropriate. Employee performance at the KONI Office of South Sumatra Province is optimal, but there are still some workers who do not have the ability to carry out their assigned tasks because the training provided by the KONI Office of South Sumatra Province has not been fully distributed to employees. Factors that hinder Human Resource Development in improving employee performance at the KONI Office of South Sumatra Province include: Supervision carried out during training and education is not very strict, and the budget for development is still minimal. Keywords: Human Resource Development and Performance

Destiannisa Herjayanti, 2025, The Effectiveness of the Family Hope Program (PKH) in Improving Community Welfare in Sukodadi Village, Sukarami District, Palembang City, Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Principal Advisor (I) Tarmizi Endrianto, S.Sos., M.Si., and Assistant Advisor (II) Ahmad Yani Kosali, S.E., S.H., M.M. Community welfare is a benchmark for measuring the development of its citizens within a nation. The Family Hope Program (PKH) provides assistance in the fields of health, education, and social welfare. This study aims to determine the effectiveness of the Family Hope Program (PKH) in improving community welfare in Sukodadi Village, Sukarami District, Palembang City. The focus of this study is to determine and evaluate the extent to which this program has a positive impact on aid recipients. The method used in this research is a qualitative method with data collection techniques of interviews, observation, literature studies and documentation. The research results show that the Family Hope Program (PKH) has been effective in improving community welfare. It helps alleviate the burden and reduce poverty. However, several indicators remain ineffective. One indicator that has not reached the effective level is inaccurate program targeting. However, the PKH Support Team has made efforts, including regular data graduation to ensure that aid recipients are accurately targeted. Keywords: Effectiveness, Family Hope Program (PKH), and Community Welfare

Soleh, 2025, The Role of Village Consultative Body Supervision in Improving Village Head Performance in Upang Karya Village, Muara Telang District, Banyuasin Regency. Department of Public Administration, Satya Negara State College of State Administration (STIA) Palembang, Main Advisor (1) Mr. H. Suparman, S.Sos., S.Pd.I., M.Si. Assistant (2) Ms. Asmawati, S.Sos., M.Si. The background of this study is based on preliminary findings at the Upang Karya Village Office, Muara Telang District, Banyuasin, that village government activity planning is still minimal, which should be routine every week, but only once a month. Activity implementation is rare, and reporting on village government administration does not match reality. The purpose of this study is to determine the process of the Village Consultative Body Supervision in Improving Village Head Performance in Upang Karya Village, Muara Telang District, Banyuasin Regency. The research method used is descriptive research with a qualitative approach. Descriptive research is a research method conducted with the primary goal of creating an objective picture of an activity. Researchers aim to measure a particular social phenomenon by developing concepts and collecting data but not testing hypotheses (Singarimbun, 2008: 17). Conclusion of research and discussion The Role of Village Consultative Body Supervision in Improving the Performance of Village Heads in Upang Karya Village, Muara Telang District, Banyuasin Regency has been implemented well, this can be seen from the existence of BPD supervision, in terms of planning, implementation, reporting of village government activities. First, BPD supervision has been proven to have an impact on improving discipline in terms of a sense of responsibility for planning, second, educating with standards that have been set in activities, third, preventing weaknesses, fourth, correcting errors and irregularities to try to improve and shape the knowledge, attitudes and behavior of Village Heads in terms of reporting, so that they voluntarily try to work cooperatively and improve the work performance of Village Heads in terms of quantity, quality and time. The performance of Village Heads under the supervision of the Upang Karya Village Consultative Body, Muara Telang District in terms of the work of Village Heads has been running cooperatively and improving work performance, by increasing quantity, quality and time in accordance with the concept of performance according to (Dharma, 2004:142). Keywords: Role of BPD, Performance

Ade Irma, 2025, Kinerja pegwai merupakan faktor penting dalam menentukan kesuksesan suatu organisasi. Motivasi kerja merupakan salah satu faktor yang dapat mempengaruhi motivasi kinerja pegawai. Tujuan penelitian ini yaitu untuk mengetahui pengaruh Motivasi Kerja Terhadap Kinerja Pegawai di Kantor Dinas Kebudayaan Palembang. Penelitian ini terdapat dua variabel yaitu variabel independen (Motivasi Kerja) dan variabel dependen (Kinerja Pegawai). penelitian ini menggunakan metode penelitian kuantitatif. Populasi dalam penelitian ini adalah Pegawai pada Kantor Dinas Kebudayaan Kota Palembang dengan jumlah populasi dan sampel yang didapatkan dalam penelitian ini berjumlah 40 orang. Teknik pengambilan sampel yaitu menggunakan sampling jenuh, adapun teknik analisa data yang digunakan terdiri atas analisis uji perangkat lunak SPSS versi 30,0 Hipotesis dalam penelitian ini menunjukkan bahwa t hitung > t tabel yaitu 8,569 > 1,685, artinya Ho ditolak dan Ha diterima. Hasil uji koefesien Korelasi (R) antara Motivasi Kerja (X) dan Kinerja Pegawai (Y)dapat dinilai korelasi (R) sebesar 0,812, adapun hasil uji koefesien determinasi menunjukkan bahwa Motivasi Kerja memberikan pengaruh sebesar 65,9% terhadap kinerja pegawai pada Kantor Dinas Kebudayaan Kota Palembang. Sedangkan sisanya sebesar 34,1% yang menunjukkan bahwa pengaruh positif Motivasi Kerja (X). Berdasarkan hasil yang didapatkan dalam penelitian ini dapat disimpulkan bahwa variabel Motivasi Kerja (X) berpengaruh signifikan terhadap variabel kinerja Pegawai (Y) sebesar 65,9% dan sisanya yaitu 34,1% dipengaruhi oleh varibel lainnya. Kata kunci : Motivasi, Kinerja, Pegawai

Raudo Huljana, 2025, The Role of Personnel Administration in Improving Employee Performance at the South Sumatra Province Investment and One-Stop Integrated Services Office," Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Principal Advisor (I) H. Suparman, S.Sos., S.Pd.I., M.Si., and Assistant Advisor (II) Ir. H. Heru Adi Putranto, M.Si. The office administration activities and progress achieved by the Government Bureau can be seen and proven in the personnel administration section. This is very important and requires special attention to support employee performance in any government agency or institution. The problem at the South Sumatra Province Investment and One-Stop Integrated Services Office is that personnel administration management has not been fully implemented due to a lack of employee discipline in complying with the rules established by applicable regulations. The research method used in this study was qualitative. Data collection utilized observation, interviews, literature review, and documentation. Data analysis utilized data reduction, data presentation, and conclusion drawing. Qualitative data analysis activities were conducted interactively and continuously until complete, resulting in data saturation. The research results show that formation is carried out through job and workload analysis to ensure employee placement meets needs. Employee recruitment prioritizes qualifications and competencies, and the recruitment process is objective and transparent. Promotions motivate employees to improve performance, while career development and coaching are directed at continuous competency improvement, including utilizing technology-based training. Employee performance is assessed through indicators of discipline, loyalty, cooperation, and responsibility. A clear performance appraisal system encourages discipline, rewards and a conducive work environment foster loyalty, team building enhances cooperation, and clear task management strengthens a sense of responsibility. Challenges faced include limited employee formation, training budget, inter-unit communication, and variations in employee character and work styles. However, these challenges are overcome through innovations such as the use of e-learning, optimizing internal resources, and strengthening coordination. Keywords: Role of Personnel Administration, Employee Performance

Claudia Morli Marcindo, 2025, This study aims to evaluate the implementation of the Regulation of the Minister of Investment/Head of BKPM No. 1 of 2022 concerning the Procedures for Implementing Partnerships in the Investment Sector between Large Enterprises and Micro, Small, and Medium Enterprises (MSMEs) in South Sumatra Province, focusing on Article 17. A descriptive qualitative method was applied using observation, in-depth interviews, documentation, and literature review. The research informants consisted of officials from the Investment and One-Stop Integrated Service Office (DPMPTSP) of South Sumatra Province and MSME actors engaged in partnerships. Data analysis employed George C. Edward III’s policy implementation model, which covers communication, resources, disposition, and bureaucratic structure. The findings reveal that the partnership implementation has proceeded fairly well. Communication among DPMPTSP, local governments, and business actors is clear and consistent, although data transmission from districts/cities remains a challenge. Human resources are adequate, yet limited funding hampers outreach and technical guidance activities. The disposition of implementing officials shows strong commitment to supporting partnerships, while an organized bureaucratic structure ensures systematic decision-making. Major obstacles include the lack of legal awareness among MSMEs, insufficient local IT personnel, and weak internet connectivity. This research recommends increasing budget allocations for socialization and capacity building of local human resources, as well as optimizing a digital-based partnership information system to enhance the effectiveness and sustainability of the Regulation of the Minister of Investment/Head of BKPM No. 1 of 2022. Keywords: policy implementation, investment partnership, MSMEs, DPMPTSP South Sumatra, George C. Edward III

Ahmad Tariq Rido, 2025, This study examines the implementation of the Indonesian National Agency of Drug and Food Control (BPOM) Regulation No. 9 of 2019 concerning Good Distribution Practices of Medicines (CDOB), particularly Article 2 Paragraph 2, at PT Kimia Farma Trading and Distribution, Palembang Branch. The background of this research lies in the importance of safe, high-quality, and standardized drug distribution, given the ongoing issues of counterfeit drugs, illegal pharmaceutical circulation, and challenges in storage and transportation. The main objective of this study is to analyze the extent to which the regulation is implemented in practice.The research employed a qualitative descriptive method, using interviews, observations, documentation, and literature study. Data analysis was conducted through the interactive model of Miles, Huberman, and Saldana, with the implementation indicators of George C. Edward III (communication, resources, disposition, and bureaucratic structure) combined with the CDOB technical guidelines. Informants included the Branch Manager, Sales Supervisor, Logistics Staff, Responsible Pharmacist, and Salesmen. The findings reveal that internal communication regarding CDOB regulations has been effectively carried out through meetings, training, and SOP dissemination. However, in terms of resources, the shortage of sales personnel often hampers distribution activities. The disposition of implementers shows positive attitudes and commitment to maintaining drug quality. The bureaucratic structure is already supportive with established SOPs and monitoring systems, although facility constraints and limited distribution infrastructure remain challenges. In conclusion, the implementation of BPOM Regulation No. 9 of 2019 Article 2 Paragraph 2 at PT Kimia Farma Trading and Distribution, Palembang Branch, has been fairly effective, yet improvements are still needed, particularly in human resources and distribution facilities. Keywords: Policy Implementation, Drug Distribution, BPOM, CDOB, PT Kimia Farma

Feby Amelia Lestari, 2025, The Influence of Employee Competence and Discipline on Public Services at the Sanga Desa Sub-district Office, Musi Banyuasin Regency, Department of Public Administration, Satya Negara State College of Public Administration (STIA) Palembang. Primary Supervisor (I) Dr. Supardi, S.Sos., Msi., and Secondary Supervisor (II) H. Suparman, S.Sos., S.Pd.I., M.Si. Optimal public services are greatly influenced by the competence and work discipline of government officials. This study aims to determine the extent to which competence and work discipline influence the quality of public services at the Sanga Desa Sub-district Office, Musi Banyuasin Regency. The research method used a quantitative approach, with data collection techniques using questionnaires from 35 respondents. Data analysis was conducted using validity and reliability tests, multiple linear regression, and t- and F-tests using SPSS version 23. The results indicate that both competence and work discipline have a positive and significant influence on public services. This is evidenced by the significance value of each variable being <0.05. The coefficient of determination (R²) of 0.166 indicates that 16.6% of public service variables are influenced by competence and work discipline, while the remaining 83.4% is influenced by factors outside this study. The average public perception of service quality is in the "good" category. This study concludes that improving competence through training and consistent implementation of discipline can encourage the creation of more optimal public services at the sub-district level. Keywords: Competence, Work Discipline, Public Service

Putri Lelyana Tasya, 2025, This study aims to analyze the effect of service quality on patient satisfaction at Jakabaring Community Health Center, Palembang City. The research applied a descriptive quantitative method with an associative approach. The study involved 150 respondents selected using a saturated sampling technique, where all patients during the January–June 2025 period were included. Data were collected through questionnaires, observations, and documentation, and then analyzed using validity and reliability tests, simple linear regression, t-test, and the coefficient of determination with the help of SPSS version 27. The results revealed that service quality has a positive and significant effect on patient satisfaction, with a significance value of less than 0.05. This finding indicates that the better the service quality provided, the higher the level of patient satisfaction. Therefore, improving service quality is an essential factor in maintaining public trust in Jakabaring Community Health Center. Keywords: Service quality, patient satisfaction, Jakabaring Health Center

Prasatya Raihan Akbar, 2025, The purpose of this study was to determine the role of the village head leadership in building basic service infrastructure in 20 Ilir Village D-II of Kemuning District Palembang City and to determine the inhibiting factors for the role of the village head eadership in building basic service infrastructure in 20 Ilir Village D-II of Kemuning District Palembang City. The research method used in this research is descriptive qualitative research method. Meanwhile, the data analysis used is an analysis consisting of three flow of activities that occur simultaneously, namely: data reduction, data presentation, conclusion drawing/verification. Based on the results of the research, it is known that the Village Head of Keywords: Role, Leadership of village head, Basic Service Infrastructure

Okta, 2025, This research aims to identify and analyze the role of the village head (Lurah) in enhancing employee work motivation at the Azhar Permai Village Office, Talang Kelapa Subdistrict, Banyuasin Regency. The background of this study arises from the lack of optimal involvement of the Lurah in providing direction, guidance, and role modeling for subordinates, which has affected employees’ motivation, discipline, and work enthusiasm. This study employed a descriptive qualitative method, with data collected through observation, in-depth interviews, documentation, and literature review. Informants were selected using purposive sampling, involving the Lurah, village secretary, section heads, and staff members. The findings indicate that the Lurah’s leadership role significantly influences employee work motivation, particularly through providing direction, guidance, role modeling, effective communication, and recognition of employee achievements. However, challenges remain regarding the consistency of coaching and the Lurah’s direct involvement in organizational decision-making. The study concludes that participatory, communicative, and inspirational leadership is a key factor in fostering work motivation among village office employees, which in turn improves the quality of public service delivery. Keywords : leadership, lurah, work motivation, village office employees

Widiya Dwi Yulianti, 2025, Pengaruh Sistem Pengarsipan terhadap Kinerja Pegawai pada Kantor Camat Kecamatan Alang Alang Lebar Kota Palembang, Jurusan Administrasi Publik pada Sekolah Tinggi Ilmu Administrasi Negara(STIA) Satya Negara Palembang, Pembimbing Utama (I) Dr.Supardi, S.Sos, M.Si dan pembimbing pendamping (II) Ir. H. Heru Adi Putranto, M.Si. Fungsi arsip sebagai ingatan, pusat informasi dan sumber sejarah yang perlu dikelola dengan baik agar dapat memperlancar seluruh kegiatan dan proses pekerjaan kantor yang berhasil guna dan berdaya guna. Kinerja memiliki peran yang sangat penting bagi Pegawai karena menjadi tolak ukur efektivitas dalam menjalankan tugas dan tanggung jawab untuk mendukung tata kelola pemerintahan yang baik. Dalam Undang-Undang Nomor 5 Tahun 2014 tentang Aparatur Sipil Negara, Pasal 10 disebutkan bahwa ASN harus berlandaskan asas profesionalitas, akuntabilitas, dan efisiensi dalam memberikan pelayanan kepada masyarakat. Sistem pengarsipan atau Sistem Informasi Manajemen menjelaskan bahwa organisasi yang mengimplementasikan SIM dengan baik mengalami peningkatan kinerja pegawai yang signifikan. Metode penelitian yang digunakan adalah metode kuantitatif. Pengumpulan data dilakukan dengan cara observasi, kuisioner, dokumentasi. Analisa data dilakukan dengan cara teknik analisis statistik deskriptif dan regresi linier sederhana dan dengan uji hipotesis, koefisien determinasi dan normalitas. Hasil analisis data tes, yang diperkuat dengan angket atau kuesioner, maka ditemukan sistem pengarsipan terbukti memiliki pengaruh signifikan terhadap kinerja pegawai, di mana 58.7% variasi kinerja pegawai dapat dijelaskan oleh variabel pengarsipan, dengan sisanya 41.3% dipengaruhi oleh faktor lain di luar penelitian. Hasil uji hipotesis (t hitung =2.172 > t tabel =2.021 dengan signifikansi 0.000 < 0.05) secara jelas mendukung kesimpulan bahwa terdapat pengaruh positif dan signifikan Kata Kunci: Arsip, Kinerja, Camat.

Wahyu Utami, 2025, Implementation of Government Regulation Number 6 of 2021 concerning the Implementation of Regional Business Licensing at the Investment and One-Stop Integrated Services Office of South Sumatra Province. Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Principal Advisor (I) H. Heru Adi Putranto, M.Si., and Assistant Advisor (II) M. Sattarudin, Sos., M.Si. This study aims to determine the implementation of Government Regulation Number 6 of 2021 concerning the Implementation of Regional Business Licensing at the Investment and One-Stop Integrated Services Office (DPMPTSP) of South Sumatra Province. This study uses a qualitative descriptive approach, which allows researchers to deeply understand the phenomena occurring in the field. Data collection techniques include in-depth interviews with several informants, direct observation of the licensing service process, and documentation of regulations and other supporting data. The research results indicate that government policy implementation and the licensing process are being carried out through the implementation of the Online Single Submission (OSS) digital system, improving staff work methods during service processes, providing facilities and infrastructure to support the service process, and increasing the efficiency of business licensing. However, gaps in implementation remain, such as limited employee competency in licensing processes, business actors' lack of understanding of business licensing procedures, and limited digital literacy. Therefore, technical guidance for field officers, increased community outreach, and digital literacy for business actors are needed. This simplification of licensing information is needed to ensure fast, easy, and transparent service delivery. Keywords: Implementation of Government Regulations, Business Licensing, OSS DPMPTSP, South Sumatra

M. Arif Mustopa, 2025, The Influence of Motivation on Employee Performance at the South Sumatra Province Investment and One-Stop Integrated Services Agency, Department of Public Administration, Satya Negara State College of State Administration (STIA) Palembang. Main Supervisor (I) M. Sattarudin, S.Sos., M.Si. and Assistant Supervisor (II) Hj. Citra Iasha, S.Psi., M.Si. Based on preliminary observations conducted within the agency, the researcher found a tendency toward low work enthusiasm, lack of cooperation among employees, and minimal innovation. Morale was measured by attendance, punctuality, adherence to work discipline, and completion of tasks. Work morale is influenced by several factors, and researchers found that one of the factors influencing work morale at the South Sumatra Province Investment and One-Stop Integrated Services Agency (DPMPTSP) is work motivation. The results of the study indicate a positive and significant influence between work motivation and employee performance at the South Sumatra Province Investment and One-Stop Integrated Services Agency (DPMPTSP). This was demonstrated through a simple regression analysis with a significance value of 0.000 (<0.05) and a regression coefficient of 0.766, indicating that any increase in work motivation will improve employee performance. Keywords: Employee Motivation and Performance

Zulfadilah Bahtiyar, 2025, This study aims to examine the role of motivation in improving the performance of civil servants at the Fire and Rescue Department of Palembang City. The main issues faced by this institution include the lack of employee discipline, limited human resources, as well as inadequate training budgets and facilities. This research employed a qualitative approach through observation, interviews, and documentation with informants consisting of the Head of the Department, Secretary, Subdivision Head, and staff members. Data were analyzed through data reduction, presentation, and conclusion drawing. The findings indicate that motivation plays a crucial role in enhancing employee performance, as reflected in the provision of rewards, the establishment of good social relationships, the fulfillment of employee needs, and the achievement of work success. Overall, employee performance is considered fairly good, although challenges remain in terms of tardiness, lack of discipline awareness, and limited staff numbers. The study concludes that motivation, delivered through recognition, social support, and opportunities for self-development, significantly contributes to improving employee morale and productivity. It is recommended that training programs, discipline reinforcement, and optimization of facilities be strengthened to sustainably enhance employee performance. Keywords: motivation, employee performance, civil servants, Fire and Rescue Department of Palembang

M. Raihan Putera Dewani, 2025, Public service is a crucial element of government administration that demands professionalism, effectiveness, efficiency, honesty, and fairness to meet community needs. However, its practical implementation often falls short of expectations. The Village Office of Kenten, Talang Kelapa District, Banyuasin Regency, as a frontline provider of public services, continues to face challenges such as limited facilities, delays in service delivery, and unequal access, all of which affect the level of community satisfaction a key indicator of service quality. This study aims to examine the influence of public service quality on community satisfaction. A descriptive quantitative method was employed, involving a population of 110 people and a randomly selected sample of 86 respondents. Data were collected through questionnaires, observation, literature review, and documentation. The analysis included validity and reliability testing, t-test, coefficient of determination, and simple regression. The findings reveal that the quality of public services at the Kenten Village Office is generally good, as reflected in positive assessments of physical evidence, reliability, responsiveness, assurance, and empathy. Community satisfaction is also high, covering the suitability of expectations, ease of access, fairness, efficiency, and service effectiveness. Hypothesis testing confirms a significant influence of public service quality on community satisfaction. These results highlight that improving the quality of public services directly increases community satisfaction. Therefore, a sustained commitment from government officials is essential to maintain service standards and address operational barriers, ensuring public services remain professional, fair, and responsive to the community’s needs. Keywords: public service quality, community satisfaction, government administration, service effectiveness, service efficiency, Banyuasin Regency, Kenten Village Office

Danil Apgan, 2025, Public service is an essential component of government administration that requires quality, professionalism, and efficiency to meet the needs of the community. However, in practice, public services often face various obstacles such as limited facilities, delays in service delivery, and inconsistent attitudes of officials, all of which can affect community satisfaction. The Kenten Urban Village Office, located in Talang Kelapa District, Banyuasin Regency, plays a direct role in providing administrative services to the public, making it crucial to evaluate how the quality of its services influences community satisfaction. This study aims to analyze the effect of public service quality on community satisfaction. The research employs a descriptive quantitative method, with a population of 110 people and a randomly selected sample of 86 respondents. Data were collected through questionnaires, observation, literature review, and documentation. Data analysis was conducted using validity and reliability tests, t-tests, coefficient of determination, and simple linear regression. The results indicate that the quality of public services at the Kenten Urban Village Office is categorized as good, covering dimensions of physical evidence, reliability, responsiveness, assurance, and empathy, all of which received positive assessments from the majority of respondents. Community satisfaction is also rated high, encompassing aspects such as expectation fulfillment, ease of access, fairness, efficiency, and service effectiveness. Hypothesis testing confirms that there is a significant influence of public service quality on community satisfaction. The study concludes that improving the quality of public services has a direct positive impact on increasing community satisfaction. Therefore, continuous commitment from government officials is needed to maintain service standards, enhance facilities, and improve professionalism to optimally meet the needs of the community. Keywords: public service quality, community satisfaction, government administration, service efficiency, service effectiveness, Kenten Urban Village, Banyuasin Regency

Satina, 2025, This study aims to examine the role of work motivation in improving the performance of civil servants at the Sub-District Office of Sako, Palembang. The background of this research stems from the phenomenon of public complaints regarding employee performance, which is influenced by the lack of attention from leaders in providing motivation. The research employed a qualitative method with data collection techniques including interviews, observation, documentation, and literature study. The results indicate that work motivation at the Sako Sub-District Office has been implemented well. This is reflected in several motivation indicators, namely a conducive work environment, adequate work facilities, satisfactory employee performance, and work tasks that provide internal encouragement for employees. Furthermore, civil servants’ performance also shows positive results, as seen from the quality, quantity, punctuality, and effective use of resources. The conclusion of this study is that work motivation plays a significant role in enhancing employee performance. The better the work environment, facilities, and achievement incentives, the higher the quality of employees’ performance. Therefore, the existing motivation should be maintained and improved to further optimize the performance of civil servants in Sako Sub-District in the future. Keywords : Work Motivation, Employee Performance, Civil Servants, Sub-District Office, Sako Palembang

Dimas Pratama, 2025, The Influence of Motivation on the Performance of Civil Servant Employees in the Technical Implementation Unit of the South Sumatra Provincial Health Training Center. Public Administration Study Program, Satya Negara College of Administrative Sciences (STIA) Palembang. Principal Supervisor (I) Rohmial, SE., M.Si, and Assistant Supervisor (II) Rahmawati, SH., M.Si. Increasing community needs, while the price of basic necessities continues to soar, have caused some people to face economic hardship. This is also felt by some civil servants who must work harder to meet their living expenses. Many even seek side jobs to supplement their income. In this context, the role of leadership is crucial to improving employee discipline and performance. One frequently used effort is the provision of incentive allowances. This study aims to determine the significant influence of work motivation on employee performance. The research method used is quantitative, with data collection techniques using questionnaires, observation, documentation, and literature review. The analysis techniques used included validity and reliability tests, simple linear regression tests, t-tests, and coefficients of determination using SPSS. The results of the study indicate a significant influence between work motivation and the performance of civil servant employees. This is evidenced by the statistical analysis, which indicates that work motivation significantly contributes to improving employee performance within the Technical Implementation Unit of the South Sumatra Provincial Health Training Center. Keywords: Work Motivation, Employee Performance, Civil Servants, Incentive Allowances

Riama Sianipar, 2025, The Influence of Administrative Services on Public Satisfaction at the Sako Village Office, Sako District, Department of Public Administration, Satya Negara State Administrative College (STIA). Primary Supervisor (I) Dr. Supardi, S.Sos., M.Si., and Secondary Supervisor (II) Ms. Rahmawati SH., M.Si. This study aims to understand the influence of administrative services on public satisfaction in the Sako Village, Palembang. Administrative facilities play a crucial role in the quality of public services, including facilities, equipment, support, communication, and security aspects. Public satisfaction is the primary measure in evaluating the success of administrative services provided by the village. The methodology used in this study was quantitative. Data were collected by distributing questionnaires to 108 community respondents. To analyze the data, a Determination Test was applied to determine the effect of the independent variables on the dependent variable. Based on the research results, it can be concluded that administrative services significantly influence public satisfaction, as indicated by the R-square value of 0.558, or 55.8% of the percentage influencing the dependent variable (public satisfaction). The remaining 44.2% is influenced by other factors not examined in this study. Therefore, it can be concluded that improving administrative services in Sako sub-district will have a positive impact on patient satisfaction with the services received. Keywords: Administrative Services, Public Satisfaction

Ria Agustina, 2025, This study aims to examine the influence of work motivation on the performance of Civil Servants (PNS) at the Forestry Service of South Sumatra Province. The research background is based on the low level of work motivation that negatively affects employee performance, as indicated by absenteeism, unequal task distribution, and limited competencies, particularly in adopting digital technology. This research employed a quantitative approach with descriptive methods and simple regression analysis. The population consisted of 90 civil servants of the Forestry Service, all of whom were taken as the sample using a saturated sampling technique. The independent variable in this study is work motivation, measured by the needs for achievement, affiliation, and power, while the dependent variable is employee performance, measured by quantity, quality, timeliness, and cost indicators in accordance with Government Regulation No. 30 of 2019. The results indicate that the research instruments were valid and reliable, and regression analysis confirmed that work motivation has a positive and significant effect on employee performance. This means that the higher the employees’ work motivation, the better their performance will be. The findings emphasize the importance of strengthening work motivation through improved facilities, competency development, and reward systems to optimize civil servants’ performance. Keywords : Work Motivation, Employee Performance, Civil Servants, Forestry Service

Lidya, 2025, This study aims to examine the role of administration in improving public satisfaction at the Kebun Bunga Village Office, Sukarami District, Palembang City. Administrative services are the frontline of public service delivery that directly address community needs; therefore, their quality significantly determines the level of public satisfaction. This research employed a descriptive qualitative method with data collected through observation, interviews, and documentation. The research informants consisted of the village head, secretary, staff, and community members as service recipients. The findings reveal that administrative roles in Kebun Bunga Village have contributed to enhancing public satisfaction, particularly in terms of service friendliness, clarity of procedures, and the availability of supporting facilities. However, challenges remain, such as limited office equipment, long waiting times, and inconsistent information delivery. These findings emphasize the importance of improving administrative quality, both in terms of human resources and supporting facilities, to ensure public services are more effective, efficient, and able to meet community expectations. Keywords : Administration, Public Satisfaction, Public Service, Kebun Bunga Village.

Rendi Agustian, 2025, This study aims to analyze the role of village leadership in improving the quality of public services at the Merah Mata Village Office, Banyuasin I District, Banyuasin Regency. The background of this research stems from the relatively low quality of public services, as indicated by inefficient administrative procedures, limited facilities, and inconsistent service delivery experienced by the community. This research employs a qualitative method with a descriptive approach, where data were collected through observation, interviews, documentation, and literature review. The informants of the study consisted of the village head, village secretary, staff, and local community members. The findings reveal that the leadership of the village head plays a strategic role as a director, facilitator, and decision-maker in public service management. Supporting factors for service improvement include regulatory support, apparatus awareness, and community participation. On the other hand, inhibiting factors comprise limited facilities and infrastructure, low human resource capacity, and weak discipline among village apparatus in implementing service procedures. This research confirms that the effectiveness of village leadership significantly influences the quality of public services. Therefore, improving the quality of public services in Merah Mata Village requires visionary and consistent leadership capable of fostering collective community participation, supported by adequate facilities and strengthened competence of village officials. Keywords: Leadership, Village Head, Public Services, Merah Mata Village

Padilah, 2025, Dynamic Archives Management to Improve the Performance of Administrative Staff at the Secretariat of the South Sumatra Provincial DPRD, Department of Public Administration, Satya Negara State College of Public Administration (STIA) Palembang. Primary Supervisor: Mr. Ir. H. Heru Adi Putranto, M.Si., and Secondary Supervisor: Ms. Mietha Nella, S.E., M.Si. The Secretariat of the South Sumatra Provincial DPRD is an institution with a strategic function in supporting the DPRD's legislative performance, particularly in administration, budgeting, and oversight activities. Administrative staff at the DPRD Secretariat play a crucial role in managing various dynamic documents, such as incoming and outgoing letters, meeting minutes, reports, and other supporting documents. However, the high complexity and volume of archives often pose challenges. Suboptimal archives management can impact the performance of administrative staff, such as slow completion of administrative tasks, errors in conveying information, and even the loss of important documents. The objective of this study is to determine the extent to which archive management contributes to improving the performance of administrative staff at the South Sumatra Provincial DPRD Secretariat. The research method used is qualitative. Data collection techniques include observation, interviews, documentation, and literature review. Data analysis techniques include data reduction, data presentation, and conclusion drawing. Based on the research results and discussion, it can be concluded that Dynamic Archive Management in Improving the Performance of Administrative Staff at the South Sumatra Provincial DPRD Secretariat is based on the concept of archive management, with indicators of archive creation, use and maintenance, and archive reduction. It also addresses the concept of employee performance, with indicators of quantity, quality, time or speed of work completion, and cost. The results of the research conducted at the South Sumatra Provincial DPRD Secretariat on archive management have been carried out in accordance with regulations, from creation, utilization, maintenance, and reduction of archives, referring to the Archive Retention Schedule. Archives are utilized as a source of information, decision-making materials, and evidence of accountability, supported by adequate physical and digital storage systems. In terms of performance, employees are able to complete large volumes of work with maintained quality, on time, and cost-efficiently, despite challenges such as a surge in documents and limited digital resources. Keywords: Dynamic Archives Management, Employee Performance

Okta Susanti Ningsih, 2025, The Role of Village Head Leadership in Improving Employee Discipline in Sukodadi Village, Palembang City, Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Main Advisor (I) Tarmizi Endrianto, S.Sos., M.Si., and Advisor (II) Hj. Helda Fitriani, S.Pd., M.Si. This thesis discusses the Role of Village Head Leadership in Improving Employee Discipline in Sukodadi Village, Palembang City. The purpose of this study is to inform that achieving good results in a work organization lies in the key of leadership. A good leader can produce good performance for his subordinates, conversely, a bad leader will be a major obstacle to the achievement and goals of the organization, including government organizations. In the era of autonomy characterized by demands for reform and democracy, leaders must work wisely and prudently. The leader acts as a decision-maker in a work organization, and every decision made by the leader will be implemented by his staff in accordance with the duties and functions of the organization he leads, in order to achieve its goals. To clarify the content of the Village Head's Leadership in Improving Employee Discipline in Sukodadi Village, Palembang City, the author used a qualitative research method. Data collection was conducted through observation, interviews, literature review, and data analysis. This study aims to determine the role of Village Head Leadership in Improving Employee Discipline in Sukodadi Village, Palembang City. This study also aims to identify factors contributing to the problem analysis in Sukodadi Village, Palembang City. The study concludes that the role of Village Head Leadership in Improving Employee Discipline in Sukodadi Village, Palembang City has been implemented well and in accordance with applicable procedures. This is evidenced by the Village Head's interpersonal role, transparent information delivery, and decision-making, thus creating good working relationships. The Village Head's leadership, in fostering good relationships, effectiveness, and participation, as well as adequate delegation of tasks, time, and authority, has been implemented. Employee discipline in following work hours regulations, safeguarding state property and refusing gifts related to duties and functions has been carried out properly in accordance with Government Regulation no. 94 of 2021. Keywords: Leadership Role and Employee Discipline

Muhammad Ikhwan, 2025, Berdasarkan penelitian ini membahas tentang pendidikan dan pelatihan sumber daya manusia dalam meningkatkan pelayanan publik pada PT. Kereta Api Indonesia (Persero) Divisi Regional Palembang. Pendidikan dan pelatihan dianggap penting untuk meningkatkan kompetensi pegawai agar mampu memberikan layanan yang profesional, efektif, dan sesuai kebutuhan masyarakat. Prosedur penelitian dalam skripsi ini menggunakan metode penelitian kualitatif. Pengumpulan data dilakukan dengan teknik pengumpulan data berupa observasi, wawancara, dokumentasi dan studi pustaka. Hasil penelitian menunjukkan bahwa pelaksanaan program Diklat berjalan dengan lancar dan sesuai dengan kebutuhan pegawai, dengan materi pelatihan yang selaras dengan tugas serta perkembangan teknologi dilapangan. Metode pelatihan yang memprioritaskan pengalaman langsung ditempat kerja (on the job training) efektif dalam meningkatkan pengetahuan, keterampilan dan profesionalisme peserta. Prinsipprinsip pelayanan publik seperti, kepastian hukum, transparansi informasi, ketepatan waktu, dan perlakuan khusus untuk kelompok rentan juga diterapkan secara baik sesuai dengan Undang-Undang Nomor 25 Tahun 2009. Penulis menyarankan untuk terus memperbaharui materi dan metode penelitian, serta memperkuat evaluasi dan fasilitas pendukung agar pelayanan menjadi lebih inklusif dan optimal. Kata Kunci : Pendidikan dan Pelatihan Sumber Daya Manusia, Pelayanan Publik

M. Fauzan Ubaidillah Akbar, 2025, Implementation of Minister of Home Affairs Regulation No. 72 of 2022 concerning Digital Identity Cards at the Palembang City Population and Civil Registration Office, Department of Public Administration, Satya Negara College of Administrative Sciences (STIA). Primary Supervisor (I) Dr. Supardi, S.Sos., M.S.I., and Secondary Supervisor (II) Sunarto, S.H., M.Si. The purpose of this study is to determine and analyze the implementation of Minister of Home Affairs Regulation No. 72 of 2022 concerning Digital Identity Cards at the Palembang City Population and Civil Registration Office. This study also aims to identify obstacles and efforts made to support the successful implementation of Digital Identity Cards as a form of innovative population administration services. The method used is a qualitative research method with a descriptive approach. Data collection techniques were carried out through in-depth interviews, participatory observation, documentation, and literature review. Informants in this study consisted of structural officials, implementing employees, and members of the public who use digital ID card services. The research results show that the implementation of Minister of Home Affairs Regulation No. 72 of 2022 concerning Digital Identity Cards in Palembang City has been successful, as evidenced by the availability of infrastructure, standard operating procedures (SOPs), and active service through counters and outreach. However, obstacles remain, such as unequal digital literacy and technical challenges in the verification process. Keywords: Implementation, Digital ID Card, Public Services, Population Administration

Widya Puspita, 2025, Implementation of the Regulation of the Minister of Education, Culture, Research, and Technology of the Republic of Indonesia Number 12 of 2024 concerning the Curriculum in Early Childhood Education, Elementary Education, and Vocational Secondary Education at the South Sumatra Provincial Education Office (Case Study of Article 27C at SMK Utama Bakti Palembang). Department of Public Administration at the School of Public Administration (STIA) Satya Negara Palembang. Main Supervisor (I) Mr. H. Suparman, S.Sos, S.Pd.I, M.Si and Second Supervisor (II) Mr. Ir. H. Heru Adi Putranto, M.Si. Implementation is an action and step taken by a public policy actor based on a formulated plan. This study aims to determine the implementation of the Regulation of the Minister of Education, Culture, Research, and Technology of the Republic of Indonesia Number 12 of 2024 concerning the Curriculum in Early Childhood Education, Elementary Education, and Vocational Secondary Education at the South Sumatra Provincial Education Office (Case Study of Article 27C at SMK Utama Bakti Palembang) and to identify the supporting and inhibiting factors in the implementation of Regulation of the Minister of Education, Culture, Research and Technology of the Republic of Indonesia Number 12 of 2024 at SMK Utama Bakti Palembang. The method used was qualitative descriptive, with four main informants. Data were obtained from primary and secondary sources through observation, interviews, literature review, and documentation. Data analysis included reduction, presentation, and verification of conclusions. The research findings indicate that the implementation of policies at the South Sumatra Provincial Education Office, particularly at SMK Utama Bakti, is proceeding fairly well based on four indicators: (1) communication, (2) resources, (3) disposition, and (4) bureaucratic structure. This is reflected in the socialization efforts conducted by the school principal, the support of competent educators, and the implementation in accordance with established standard operating procedures (SOPs). Supporting factors include good coordination and the availability of human resources, while obstacles include limited facilities and adaptation to the new curriculum. Reflection and evaluation in accordance with Article 27C indicate improvements in the learning process that support the implementation of the Merdeka Curriculum at the school. Keywords: Implementation and Merdeka Curriculum

Hary Hidayat, 2025, Digital Population Identity Creation Services to Improve Employee Performance at the Technical Implementation Unit of the Population and Civil Registry Service, Rantau Bayur District, Banyuasin Regency, Department of Public Administration, Satya Negara State College of State Administration (STIA), Palembang. Main Advisor (1) and Second Advisor (2) Mr. M. Sattarudin, S.Sos., M.Si. Background: Based on initial observations conducted by the researcher at the Technical Implementation Unit of the Population and Civil Registry Service, Rantau Bayur District, the KTP issuance process was found to be slow, with unavailable KTP forms and complicated data changes. The purpose of this study was to analyze the effectiveness of employee performance in improving services, identifying obstacles, and providing recommendations for improvement. The conclusion of this study was that officers were able to work professionally, maintain the integrity of the free and uncharged service, and be responsive to public complaints. Factors supporting successful service delivery include staff commitment, a solid teamwork system, and the availability of service facilities. However, several obstacles remain that require attention, such as low digital literacy among the public, limited human resources during a surge in applicants, the lack of comprehensive written Standard Operating Procedures (SOPs), and technical system disruptions. Keywords: Effectiveness, Employee Performance, and Digital Population Identity

Seprina Agustia Ningsih, 2025, This study aims to examine the influence of market revitalization on traders’ satisfaction at 16 Ilir Market in Palembang. The revitalization program was implemented by the local government as an effort to enhance the competitiveness of traditional markets through infrastructure improvement, vendor zoning, digital system development, and better market management. However, its implementation has faced challenges, such as traders’ objections to stall prices, dissatisfaction with zoning arrangements, and claims of existing leasing rights. This research employed a quantitative method using a survey approach. The study population consisted of 779 traders and market management staff, with 264 respondents selected through the Slovin formula. Data were collected using observation, questionnaires, literature review, and documentation. The analysis was conducted using validity and reliability tests, simple regression, t-test, and coefficient of determination with the assistance of SPSS 23.0. The findings reveal that market revitalization has a positive and significant effect on traders’ satisfaction at 16 Ilir Market Palembang. This indicates that the better the revitalization is implemented in terms of physical, managerial, economic, and socio-cultural aspects, the higher the level of traders’ satisfaction will be. Keywords : Market Revitalization, Traders’ Satisfaction, 16 Ilir Market Palembang

Wulandari, 2025, Pengaruh Sarana Terhadap Kepuasan Masyarakat Pada Sistem Administrasi Manunggal Satu Atap Unit Pelaksana Teknis Badan Wilayah Palembang 3, Jurusan Administrasi Publik pada Sekolah Tinggi Ilmu Administrasi Negara(STIA) Satya Negara Palembang, Pembimbing Utama (I) Dr.Supardi, S.Sos, M.Si dan pembimbing pendamping (II) Ir. H. Heru Adi Putranto, M.Si. Penyediaan sarana yang memadai serta berkualitas merupakan kebutuhan penting bagi setiap organisasi. Hal ini diselenggarakan untuk mencapai tujuan yang diinginkan. Sarana berfungsi sebagai komponen pendukung yang bekerja di belakang layar untuk membantu koordinasi kegiatan dan fungsi kerja. Sistem Administrasi Manunggal Satu Atap Unit Pelaksana Teknis Badan menghadapi tantangan dalam penyediaan sarana yang memadai untuk menunjang pelayanan publik. Meskipun pemerintah telah berupaya melakukan berbagai perbaikan dalam infrastruktur, masih ditemukan adanya keluhan dari masyarakat terkait ketidakpuasan terhadap pelayanan yang diberikan. Hal ini dapat disebabkan oleh beberapa faktor, seperti kurangnya fasilitas fisik yang mendukung kenyamanan masyarakat, aksesibilitas yang terbatas, serta minimnya penggunaan teknologi yang dapat mempercepat proses pelayanan. Metode penelitian yang digunakan adalah metode kuantitatif. Pengumpulan data dilakukan dengan cara observasi, kuisioner, dokumentasi. Analisa data dilakukan dengan cara teknik analisis statistik deskriptif dan regresi linier sederhana dan dengan uji hipotesis, koefisien determinasi dan normalitas. Hasil analisis data tes, yang diperkuat dengan angket atau kuesioner, maka ditemukan adanya pengaruh yang lumayan signifikan antara Sarana Terhadap Kepuasan Masyarakat. hasil Pada Uji t Atau Parsial, didapatkan nilai t hitung sebesar 10.351 yang artinya thitung >ttabel (10.351> 1.981) dengan tingkat signifikansi 0,000 < 0,05. Sehingga dapat disimpulkan bahwa Ha diterima, artinya ada Pengaruh Antara Sarana Terhadap Kepuasan Masyarakat. Kata Kunci : Sarana, Kepuasan Masyarakat, Samsat

Muhammad Dzaky Perdana, 2025, This study aims to analyze the implementation of Regional Regulation of Prabumulih City Number 7 of 2017 concerning Territorial Expansion, specifically in the case of Muara Dua Barat Sub-district, Prabumulih Timur District, Prabumulih City. The territorial expansion was carried out in response to rapid population growth, inefficiencies in public services, and the need for more equitable development. This research uses a descriptive qualitative approach with data collected through observation, in-depth interviews, and documentation. Informants include local government officials and community members. The findings show that the implementation of the territorial expansion policy in Muara Dua Barat has improved public service access and effectiveness. However, some challenges remain, such as suboptimal inter-agency coordination, limited human resources and infrastructure, and uneven dissemination of policy information across all community levels. This study applies George C. Edward III’s public policy implementation theory, which consists of four main variables: communication, resources, disposition, and bureaucratic structure. Overall, the results indicate that successful implementation depends heavily on the synergy between internal government factors and community support. This research is expected to provide input for local governments in formulating future strategies for territorial expansion policies. Keywords : Implementation, Territorial Expansion, Public Policy, Muara Dua Barat Sub-district, Prabumulih.

Dinasti Putri, 2025, Implementation of Government Regulation of the Republic of Indonesia Number 94 of 2021 concerning Civil Servant Discipline at the Talang Kelapa Sub-district Office, Banyuasin Regency (Case Study of Article 8 Paragraph 1). Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Primary Supervisor (I) Dr. Supardi, S.Sos., M.Si., and Secondary Supervisor (II) Ir. H. Heru Adi Putranto, M.Si. A capable Civil Servant is one whose qualifications demonstrate high discipline, good work ability, loyalty and obedience to the state, and a moral and well-minded attitude and behavior, professionalism, and a sense of duty. To improve civil servant discipline, the government has issued a policy through Government Regulation (PP) Number 94 of 2021 concerning Civil Servant Discipline. This study aims to determine and analyze the implementation of Government Regulation Number 94 of 2021 concerning Civil Servant Discipline at the Talang Kelapa Sub-district Office, Banyuasin Regency (Case Study of Article 8 Paragraph 1). This study used a qualitative approach with descriptive methods. Data were collected through observation, interviews, and documentation from sub-district employees and the community. The research results show that the implementation of Government Regulation Number 94 of 2021, Article 8 Paragraph (1), concerning employee discipline, particularly regarding ASN attendance, has not been optimal. Cases of employee absence without valid reasons are still found, which have not been firmly followed up according to regulations. The attendance monitoring and documentation system is not yet optimal, so not all violations can be identified and formally followed up. Keywords: Implementation of Government Regulation Number 94 of 2021; Civil Servant Discipline

Aisyah Putri, 2025, Implementation of the PLN Mobile Service Application to Facilitate Customer Access at PT PLN (Persero) Palembang City Main Unit, Public Administration Study Program, Satya Negara Palembang College of Administrative Sciences (STIA). Primary Supervisor (I) Mr. H. Suparman, S.Sos., S.Pd.I., M.Si., and Secondary Supervisor (II) Mr. A. Ridhuan Habena, S.I.Kom., M.Si. This study aims to determine the implementation of the PLN Mobile service application to facilitate customer access at PT PLN (Persero) Palembang City Main Unit. The current development of information technology and digitalization plays a significant role in improving the efficiency and quality of public services. PT PLN (Persero), as a state-owned enterprise in the electricity sector, presents the PLN Mobile application to facilitate public access to electricity services online. The research procedure in this thesis uses qualitative research methods. Data collection was carried out using observation, interviews, documentation, and literature review techniques. The results of this study indicate that the implementation of the PLN Mobile application facilitates customer access at PT. PLN (Persero) Palembang City Main Unit. It can be concluded that the PLN Mobile application has significantly contributed to improving access to electricity services for the public, particularly PT. PLN (Persero) customers. Ease of access was measured through several indicators, such as ease of use, speed of service, clarity of information, and responsiveness to customer complaints. The analysis showed that the majority of respondents felt that the PLN Mobile application made it easier for them to access PLN services independently without having to visit a service office. This is highly relevant in the context of PLN's ongoing digital transformation, which aims to create more efficient, modern, and community-oriented public services. Keywords: Public Services, PLN Mobile, Digital Electricity, Information Technology

Zakia Putri Tiara, 2025, Teknologi sudah sangat maju di zaman sekarang, melihat perkembangan teknologi yang kian maju, berpengaruh besar pada perubahan cara pemerintah menyediakan layanan publik. Sistem informasi yang lamban juga menjadi permasalahan pada pelayanan rumah sakit ini dalam mengkonfirmasi pendaftaran berobat pada pasien sehingga pasien yang berobat harus menunggu dalam waktu yang cukup lama untuk mendapatkan nomor antreanTujuan dari penelitian ini adalah untuk mengetahui bagaimana Penerapan Digital Transformation mreningkatkan Kinerja pegawai di Rumah Sakit Pusri Palembang. Penelitian ini menggunakan metode penelitian kualitatif, yaitu penelitian yang dilakukan dengan cara menggunakan data non- numerik, seperti observasi, studi pustaka, dokumentasi, dan wawancara.Hasil penelitian ini menunjukkan bahwa Rumah Sakit Pusri Palembang sudah menerapkan sistem informasi manjemen rumah sakit yang disebut NUHA dan e-medical record meskipun sistem ini sangat membantu dalam pekerjaan pegawai menjadi lebi efektif, efisien dan akurat. Kata kunci : Penerapan, Digital Transformation

Jefri Herry Yansyah, 2025, Penerapan Sistem Manajemen Keselamatan Dan Kesehatan Kerja Dalam Mewujudkan Zero Accident Di Pt Pelabuhan Tanjung PriokCabang Bengkulu. Jurusan Administrasi Publik Pada Sekolah Tinggi Ilmu Administrasi Satya Negara Palembang, Pembimbinng Utama (I) Rahmawati, S.H., M.Si dan Pembimbing Pendamping (II) Aryanisila, S.E.,M.M.,M.Si Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) merupakan bagian dari keseluruhan sistem manajemen perusahaan dalam rangka pengendalian risiko yang berkaitan dengan kegiatan perusahaan guna terciptanya lingkungan yang aman, efisien dan produktif. Sistem manajemen keselamatan merupakan salah satu faktor yang mutlak yang harus dipenuhi, setiap pekerja diharapkan dapat bekerja dengan safety dan dapat menyelesaikan tugasnya dengan hasil yang optimal pula.Penerapan Sistem Manajemen Kesehatan dan Keselamatan Kerja (SMK3) pada setiap perusahaan diatur dalam Peraturan Pemerintah yang mengatur pelaksanaan Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) dengan diterbitkannya Undang-Undang No. 13 tahun 2003 pasal 87 ayat 1 tentang ketenagakerjaan yang menyatakan “Setiap perusahaan wajib menerapkan Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) yang terintegrasi dengan sistem manajemen perusahaan”. Tujuan penelitian adalah untuk mengetahui dan menganalisa Penerapan Sistem Manajemen Keselamatan Dan Kesehatan Kerja Dalam Mewujudkan Zero Accident di PT Pelabuhan Tanjung Priok Cabang Bengkulu. Metode yang digunakan dalam penelitian ini adalah metode deskriptif kualitatif, teknik pengumpulan data dengan cara observasi, wawancara, dokumentasi dan studi pustaka. Hasil penelitian dan pembahasan mengenai Penerapan Sistem Manajemen Keselamatan Dan Kesehatan Kerja Dalam Mewujudkan Zero Accident di PT Pelabuhan Tanjung Priok Cabang Bengkulu telah berjalan sesuai ketentuan perundangan dan standar yang berlaku yaitu Peraturan Pemerintah Republik Indonesia Nomor 50 Tahun 2012 (Pasal 2). meliputi aspek perencanaan, implementasi, pemantauan, serta evaluasi program K3. Hal ini ditunjukkan dengan tersusunnya kebijakan K3, prosedur kerja aman, serta adanya pembagian tanggung jawab yang jelas antara manajemen dan pekerja. Keywords: Penerapan Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3), Zero Accident

Resti Leonika, 2025, This study aims to analyze the role of motivation in improving employee performance at the Pulau Rimau District Office, Banyuasin Regency, South Sumatra Province. The background of this research lies in the low discipline, lack of initiative, and weak work motivation of employees, which affect organizational performance achievement. The focus of the study includes supporting and inhibiting factors of work motivation based on Maslow’s Hierarchy of Needs theory, with performance indicators referring to Prawirosentono. This research employed a qualitative descriptive method, with data collected through interviews, observations, and documentation involving the district head, structural officials, and operational staff. Data analysis was conducted through data reduction, data presentation, and conclusion drawing, while data validity was tested using source and technique triangulation. The results indicate that motivation plays a significant role in enhancing employee performance. Fulfillment of physiological needs, safety, social belonging, esteem, and self-actualization positively affects work quality, effectiveness and efficiency, discipline, and initiative. However, challenges remain, such as inadequate honorarium for non-permanent employees, suboptimal non-financial rewards, and limited work facilities. These findings emphasize the importance of a comprehensive motivation strategy to encourage improved performance of local government officials at the district level. Keywords: motivation, employee performance, Maslow’s theory, Pulau Rimau District Office

Nopika, 2025, The Effect of Mobile Banking Service Quality on Customer Satisfaction at PT. Bank Mandiri, Veteran Branch, Palembang City, Department of Public Administration, Satya Negara State College of Public Administration (STIA), Palembang. Main Advisor (1) Ir. Heru Adi Putranto, M.Sidan, Assistant Advisor (11) Dhanial, SE., M.Kom At Bank Mandiri, mobile banking services have been widely used by customers from various backgrounds. However, there has been no in-depth research on the extent to which mobile banking service quality affects customer satisfaction levels in the region. Therefore, it is important to conduct research aimed at determining the effect of mobile banking service quality on customer satisfaction at PT. Bank Mandiri, Veteran Branch, Palembang City. This study aims to analyze the effect of mobile banking service quality on customer satisfaction at PT. Bank Mandiri, Veteran Branch, Palembang City. Based on the results, the quality of Mandiri M-Banking services has a significant effect on customer satisfaction. This is evidenced by a significance value of 0.000 (<0.05) and a regression coefficient of 0.518, indicating that improved service quality will be followed by increased customer satisfaction. Furthermore, the coefficient of determination (R Square) of 0.612 indicates that 61.2% of customer satisfaction can be explained by service quality, while the remaining 38.8% is influenced by other factors. These findings indicate that service quality, which includes convenience, security, ease, and practicality, is a significant factor in shaping customer satisfaction with the use of Mandiri M-Banking. This indicates that the Mandiri M-Banking Application Service provides benefits by facilitating user transactions and providing customer satisfaction. Keywords: Service Quality, Customer Satisfaction

Abdurroofi, 2025, Jurusan Administrasi Public at the Satya Negara State College of Public Administration (STIA) Palembang. Principal Advisor (1) Tarmizi Endrianto, S.Sos., M.Si., and Assistant Advisor (2) M. Sattarudin S.Sos., M.Si. Toll roads are generally roads designated for public traffic and are an integral system within the public road network. They must be an alternative to existing public roads, for which users are required to pay a toll. Therefore, to ensure good, unimpeded traffic flow, toll roads must have a minimum level of service quality that includes toll road conditions, average travel speed, accessibility, and safety. Toll roads are generally roads designated for public traffic and are an integral system within the public road network. They must be an alternative to existing public roads, for which users are required to pay a toll. Therefore, to create good toll-free traffic flow, toll roads must have a minimum level of service quality that includes toll road conditions, average travel speed, accessibility, and safety. The purpose of this study is to analyze the implementation of Regulation of the Minister of Public Works of the Republic of Indonesia Number 16/PRT/M/2014 concerning Minimum Service Standards for PT. Waskita Sriwijaya Tol (Kayuagung-Kramasan) Toll Roads. This study employed descriptive qualitative techniques, with data collection techniques including observation, interviews, literature review, and documentation. Based on the research results and discussion, it can be concluded that: The implementation of Regulation of the Minister of Public Works of the Republic of Indonesia Number 16/PRT/M/2014 concerning Minimum Service Standards on PT. Waskita Sriwijaya Tol Toll Roads (Case Study of Article 3, Paragraph 1 of the Kayuagung-Kramasan Toll Road) is good, as evidenced by clear communication and adequate resources, both human resources and facilities. Furthermore, the disposition of all parties involved in the implementation of the regulation indicates a positive acceptance of the Ministerial Regulation. Furthermore, within the bureaucratic structure, there are SOPs and a division of tasks, which are evident in the implementation of the regulation. Keywords: Implementation and Minimum Service Standards

M. Aldriansyah, 2025, The Influence of Public Services on Public Satisfaction at the Kemuning District Head's Office, Palembang City. Department of Public Administration, Satya Negara State College of Public Administration (STIA) Palembang. Primary Supervisor (1) M. Sattarudin, S.Sos., M.Si., and Secondary Supervisor (2) Sunarto, S.H., M.Si. Based on observations conducted on December 7, 2024, at the Kemuning District Head's Office, Palembang City, specifically regarding public services, it was found that many residents were still disappointed with unsatisfactory public services, and public satisfaction was highly dependent on the value and quality of the services provided. This study aims to determine and analyze the quality of public services at the Kemuning District Head's Office, Palembang City. To determine and analyze the impact of public service quality on public satisfaction at the Kemuning District Head's Office, Palembang City. Based on the results of distributing questionnaires to 121 respondents and analyzing the Public Satisfaction Index (PSI), it was found that the quality of public services is classified as very good, with an PSI score of 99.45 (category A). This means that the public generally believes that services at the sub-district office meet service principles. Keywords: Public Services, Public Satisfaction

Sri Nursanti, 2025, This study aims to examine and analyze the implementation of the Marriage Management Information System (SIMKAH) in improving marriage services at the Office of Religious Affairs (KUA) of Ilir Timur II District, Palembang City. The background of this research is based on the importance of marriage registration in accordance with the Minister of Religious Affairs Regulation No. 20 of 2019, as well as the government’s efforts to digitalize services through SIMKAH to facilitate administrative processes and enhance public service quality. This research employed a descriptive qualitative method, with data collected through observation, interviews, documentation, and literature review. The research informants consisted of the Head of KUA, marriage registrar, SIMKAH operator, and prospective brides and grooms. The findings reveal that the implementation of SIMKAH simplifies the online marriage registration process, improves efficiency, and speeds up service delivery, although challenges remain such as unstable internet connections and server disruptions. SIMKAH also contributes to maintaining data accuracy, strengthening transparency, and ensuring legal certainty in marriage registration. The study concludes that SIMKAH is effective in enhancing marriage service quality at KUA Ilir Timur II; however, optimization of technological infrastructure and human resource training is necessary to minimize technical barriers. Keywords: Marriage Management Information System, Public Service, KUA, Marriage Registration

Prayogo Doni Pangestu, 2025, The Role of Village Administration in Improving Public Services in Margotani Village, Madang Suku II District, East Ogan Komering Ulu Regency. Department of Public Administration, Satya Negara State Administrative College (STIA). Principal Advisor (I) Ms. Rohmial S.E., M.Si. and Assistant Advisor Mr. Ir. H. Heru Adi Putranto., M.Si. This thesis examines the role of village government in improving public services in Margotani Village, Madang Suku II District, East Ogan Komering Ulu Regency. This study highlights the importance of effective village government in improving public service delivery, particularly in the context of decentralization policies in Indonesia. Using qualitative research methods, data were collected through interviews, observations, and document analysis involving village officials and community members. The research findings indicate that despite challenges such as limited infrastructure and resources, village government has made significant progress in providing accessible and efficient services. Key factors supporting this success include the implementation of Standard Operating Procedures (SOPs), the use of technology for data management, and a commitment to transparency and accountability. The study concludes with recommendations to further improve service quality through better training for village officials and prioritizing the completion of critical infrastructure development

Wanda, 2025, This study aims to examine the effectiveness of archival management in improving public administrative services at the District Office of Kemuning, Palembang City. The research employed a descriptive qualitative method with a case study approach. Data were collected through interviews, observations, and documentation, and were analyzed qualitatively using data reduction, data display, and conclusion drawing. The findings indicate that archival management at the Kemuning District Office has been implemented fairly well, covering aspects of storage, maintenance, and retrieval of records. However, several challenges remain, such as limited facilities and infrastructure, the absence of professional archivists, and the insufficient use of information technology to support the archival system. Supporting factors include clear regulations and procedures, as well as staff awareness of the importance of archives in public service delivery. On the other hand, inhibiting factors consist of budget constraints, lack of training for employees, and suboptimal supervision. Therefore, effective archival management contributes positively to the improvement of public administrative services, yet strengthening human resources, technology, and facilities is still required to achieve more optimal service delivery. Keywords : Effectiveness, Archival Management, Public Administrative Services, Kemuning District, Palembang City

Windi, 2025, This study aims to examine the effectiveness of archival management in supporting the improvement of public service quality at the Library and Archives Office of Soppeng Regency. The research focuses on the process of records creation, utilization, maintenance, and disposition, as well as the challenges faced during implementation. A qualitative descriptive method was applied, with data collected through observation, interviews, and documentation. The results indicate that archival management has been fairly effective, demonstrated by structured procedures, the use of information technology, and improved staff awareness of recordkeeping importance. Nevertheless, its effectiveness is constrained by limited human resources, inadequate facilities, and the suboptimal use of digital technology. Thus, efforts are required to strengthen human resource capacity, provide sufficient facilities, and develop a digital archival system to support faster, more accurate, and transparent public services. Keywords : effectiveness, archival management, public service

M. Nazarudin, 2025, The Influence of Work Discipline on Improving the Performance of State Civil Apparatus (ASN) at the Rambutan District Office, Banyuasin Regency, Department of Public Administration, Satya Negara State College of Public Administration (STIA), Palembang. Primary Supervisor (1) Dr. Supardi, S.Sos., M.Si., and Secondary Supervisor (2) Hendriyenti, S.Ag., M.Pd.I. At the Rambutan District Office, Banyuasin Regency, several problems were identified, specifically the work discipline of ASN employees. This was evident in the presence of employees who did not comply with regulations, for example, employees arrived late (at 7:00 AM but arrived at 8:00 AM). Employees left work earlier than the expected time of 4:00 PM but left at 3:00 PM, preventing them from completing their tasks on time. Furthermore, some employees did not wear uniforms on Mondays. This study aims to analyze the influence of work discipline on improving the performance of State Civil Apparatus (ASN) at the Rambutan District Office, Banyuasin Regency. This study uses quantitative research methods. Data collection techniques include observation, questionnaires, documentation, and literature studies. Data analysis techniques include normality tests, hypothesis tests, simple linear regression analysis, and coefficient of determination tests. The population and sample size are 30 people. The research results, supported by data analysis using a questionnaire, concluded that the influence of work discipline on improving civil servant performance at the Rambutan District Office, Banyuasin Regency, was positive and significant. This was evident from the t-test results. The calculated t-value of 9.175 was greater than the t-table value of 0.2042, with a significance level of 0.000 <0.05, indicating that work discipline significantly influences civil servant performance. Furthermore, the regression equation (Y = 9.175 + 0.681X) indicates a positive influence of work discipline on civil servant performance, meaning that each increase in work discipline increases civil servant performance by 0.866. Furthermore, the coefficient of determination showed a 75% contribution from work discipline to civil servant performance. Employees at the Rambutan District Office are advised to continuously improve work discipline across various aspects, including professionalism, so that work discipline can be implemented in accordance with existing regulations. Keywords: Work Discipline and Civil Servant Performance

Ari Setiawan, 2025, The Role of Life Skills Training in Increasing Entrepreneurial Interest among Socioeconomically Vulnerable Women at the Technical Implementation Unit of the Social Rehabilitation Center for Socially Disabled Women in South Sumatra. Department of Public Administration, Satya Negara State Administrative College (STIA). Principal Supervisor (I) Ms. Rohmial S.E., M.Si. and Assistant Supervisor Mr. Sattarudin S.Sos., M.Si. This thesis examines the role of life skills training in fostering entrepreneurial interest among women with socioeconomic disabilities (WRSE) at the Social Rehabilitation Institution for Women with Social Disabilities (PSRWTS) in South Sumatra. The background to this research stems from the high rates of poverty and unemployment in South Sumatra Province, which have resulted in an increase in the number of WRSE, necessitating empowerment programs to foster independence. This study employed a qualitative descriptive method, with data collection techniques including observation, in-depth interviews, and documentation. The research informants consisted of five individuals: the head of the UPTD, two skills instructors (sewing and make-up artistry), and two training participants. The results indicate that life skills training plays a role in increasing motivation and interest in entrepreneurship, particularly in the practical skills taught, such as sewing and make-up artistry. Through this training, participants gain opportunities to become more economically independent while also becoming part of sustainable social empowerment efforts. Keywords: life skills, women with socioeconomic disabilities, training, entrepreneurship, PSRWTS

Dian Miftahuljanna, 2025, This study aims to determine the relationship between the quality of public services and community satisfaction at the Sako District Office in Palembang City. The research method used is quantitative with an associative approach. The sample consisted of 152 respondents. The analysis results show that there is a significant relationship between service quality and public satisfaction. Dimensions such as clarity of procedure, speed of service, friendliness of staff, and fair cost contribute to satisfaction. Therefore, improving service quality has a positive impact on community satisfaction. Keywords : public service quality, community satisfaction, Sako Subdistrict

Putri Kasih Wistrada, 2025, This study aims to determine the effect of the work environment on employee performance at the District Office of Sako, Palembang City. The research problem arises from an unconducive work environment, such as inadequate lighting in the office and noise from the office’s location near a main road, which affects employee comfort and performance. This research employs a quantitative method with an associative descriptive approach. The population consists of 63 employees, including 21 civil servants (PNS) and 42 non-permanent staff, with a saturated sampling technique so that the entire population was used as the research sample. Data were collected through observation, questionnaires, and documentation, and analyzed using simple regression, correlation coefficient, coefficient of determination, and t-test. The results indicate a positive and significant influence of the work environment on employee performance, with a t-count of 0.5840 greater than the t-table value of 0.1999. This finding means that the better the work environment conditions, the higher the performance of employees at the District Office of Sako, Palembang City. Therefore, the institution needs to continuously improve the work environment to maintain optimal employee performance and enhance public service quality. Keywords: Work Environment, Employee Performance, District Office of Sako

Mutiara, 2025, The Influence of Competence on Civil Servant Performance at the Sako Sub-district Office, Palembang City. Department of Public Administration, Satya Negara College of Administrative Sciences (STIA) Palembang. Principal Supervisor (I) Rohmial, S.E., M.Si., and Assistant Supervisor (II) Ir. H. Heru Adi Putranto, M.Si. Competent human resources are one of the main keys to improving organizational performance, especially in the public service sector. Civil servants are required to possess professional abilities, skills, and work attitudes in carrying out government duties. This research was conducted at the Sako Sub-district Office, Palembang City, located on Jalan Inspector Marzuki, Sako District, Palembang City. The research problem is formulated as follows: How does competence influence the performance of Civil Servants at the Sako Sub-district Office, Palembang City? This study aims to determine the extent of competence's influence on employee performance, as measured by indicators of education, work experience, training, and work skills. This research is quantitative with an associative approach. Data collection techniques used included questionnaires, documentation, and literature review. The data were analyzed using validity tests, reliability tests, simple linear regression analysis, t-tests (hypothesis), and coefficient of determination (R²) using SPSS version 25. The results of the linear regression test indicate that competency has a positive and significant effect on employee performance, amounting to 3.59%. The coefficient of determination value of 76.7% indicates that competency significantly explains variation in employee performance. The t-test also showed a significance value of <0.05, indicating that competency has a significant partial effect on employee performance at the Sako Sub-district Office, Palembang City. Keywords: The Influence of Competence and Employee Performance

Wahyu Izkil Akbar, 2025, Thesis Title Implementation of Regulation of the Minister of Public Works of the Republic of Indonesia Number 16/PRT/M/2014 on Minimum Service Standards for Toll Roads (Case Study of Article 3 Paragraph 1 of the Palembang-Indralaya Toll Road) PT. Hutama Karya (Persero), Public Administration Department, Satya Negara State College of Public Administration (STIA) Palembang, Principal Supervisor: Mr. Ir. H. Heru Adi Putranto, M.Si., Assistant (II) Mr. A. Ridhuan Habena., S.I.Kom., M.Si. The background of this research is based on the researcher's observations that a frequent problem in the provision of toll road services is the minimum service standards for road users regarding the quality of services provided. The purpose of this research is to analyze the regulation of the Minister of Public Works of the Republic of Indonesia No. 16/PRT/M/2014 concerning the minimum service standards for the Palembang-Indralaya toll road of PT. Hutama Karya (Persero). The method used in this research is a qualitative method, Data Management Techniques (Observation Techniques, Interview Techniques, Documentation, Literature Study) Data Analysis Techniques (Data Reduction, Data Presentation, Conclusion Drawing) The conclusion of this study is that overall, each implementation indicator (Communication, Resources, Disposition, Bureaucratic Structure) is met, but there are still indicators of Minimum Service Standards on the Palembang Indralaya Toll Road that are almost optimal based on the author's observations and interviews, when assessed from the process dimension of the 8 toll road service standards based on the Regulation of the Minister of Public Works of the Republic of Indonesia No. 16/PRT/M/2014 concerning Minimum Service Standards for Toll Roads. Keywords : Implementation of Regulation of the Minister of Public Works of the Republic of Indonesia No. 16/PRT/M/2014 on Minimum Service Standards for Toll Roads

Okta Riana Sari, 2025, Effectiveness is the precise achievement of intended goals, including the management of archives within archival units and the use of facilities or infrastructure that support archival management. The electronic office information system must be based on Standard Operating Procedures (SOPs) to enhance employee productivity and improve system transparency. According to Law No. 14 of 2008 concerning Public Information, an information system is one of the media that connects all parts of an organization, thereby facilitating the management of all transactions that take place within it. Employee performance is the measurable result achieved by an individual or an organization in carrying out their main duties and functions. The purpose of this research is to identify and analyze the E-Office Information System in supporting the work effectiveness of personnel at the Human Resources Bureau of the South Sumatra Regional Police, as well as to identify and analyze the obstacles that hinder the E-Office Information System in supporting personnel work effectiveness at the same bureau. The research method used is qualitative. The techniques employed for data collection include observation, interviews, documentation, and literature study, while the data analysis techniques consist of data reduction, triangulation, and conclusion drawing. The results of this study indicate that the effectiveness of the E-Office application system in supporting personnel performance at the Human Resources Bureau of the South Sumatra Regional Police is still suboptimal. For instance, the application cannot distinguish between new and old incoming letters, operators do not receive notifications when signatures are completed, and outgoing letters intended for other work units require manual confirmation to ensure receipt. This is due to the fact that the application is still in the development stage. These issues have affected employee performance, which has not yet reached an optimal level. Based on the research conducted, several obstacles were identified in the implementation of E-Office, such as the lack of operator personnel managing the E-Office application at the Human Resources Bureau—since only one operator is assigned—and the limited supporting infrastructure, such as laptops and scanners. Keywords: effectiveness, E-Office application system, personnel performance

Fera Dwi Mareta, 2025, This study aims to analyze the implementation of Regent Regulation of Banyuasin Number 57 of 2017 concerning the Service Standards of the Integrated Sub-District Administrative Service Program (PATEN) at the Sumber Marga Telang Sub-District Office, Banyuasin Regency. The research is motivated by the demand to improve public service quality, particularly at the sub-district level as the front line of government, which still faces various obstacles such as convoluted procedures, limited infrastructure, and low staff competence. A descriptive qualitative method was employed, with data collected through field observation, in-depth interviews with sub-district officials and community members, and documentation. Data analysis followed an interactive process of data condensation, display, and conclusion drawing. The analytical framework refers to George C. Edwards III’s policy implementation model, focusing on the variables of communication, resources, disposition, and bureaucratic structure. The findings reveal that the implementation of Regent Regulation Number 57 of 2017 at the Sumber Marga Telang Sub-District Office has been initiated but remains suboptimal. In terms of communication, socialization to both the public and internal staff is still limited. Human resources are sufficient in number but require improved technological skills and service professionalism. The disposition of the staff demonstrates good commitment, although responsiveness needs strengthening. The bureaucratic structure supports implementation through established standard operating procedures (SOPs); however, facilities and information technology infrastructure are not yet adequate to ensure fast and efficient service delivery. This study concludes that successful policy implementation requires strengthening staff capacity, enhancing service facilities, and intensifying public communication. These findings are expected to provide input for the Banyuasin Regency Government in improving and optimizing integrated administrative services across all sub-districts. Keywords: policy implementation, public service, integrated sub-district administration, Banyuasin Regent Regulation No. 57/201

Muhammad Alamsyah Putra, 2025, The importance of work motivation on employee performance is that good work motivation will improve employee performance. However, based on initial observations, there are indications of problems at Puskesmas Sako, namely delays in processing patient data and delays in the development of the information system. This can be seen from the long queues of patients registering for treatment, as well as patients often bringing incomplete documents, such as ID cards (KTP), photocopies of family cards (KK), BPJS cards, or KIS cards. Therefore, the researcher is interested in the title Work Motivation in Improving the Performance of Administrative Staff at Puskesmas Sako, Sako District, Palembang City. This study aims to identify and analyze work motivation in improving the performance of administrative staff at Puskesmas Sako, Sako District, Palembang City. This research uses a qualitative research method. Data collection techniques include observation, interviews, documentation, and literature study. Based on the results of the research and discussion, it can be concluded that work motivation in improving the performance of administrative staff at Puskesmas Sako, Sako District, Palembang City is not yet optimal. This is seen from the fact that although employee motivation in terms of job satisfaction, opportunities for advancement, career development possibilities, and responsibility are already good, there have been no achievements attained by employees and no recognition from coworkers and supervisors that employee motivation is at its maximum. This employee motivation affects employee performance, which has also not improved optimally. Although in terms of quantity, time, and cost, the performance targets have been well achieved, the quality aspect still shows that some employees make errors in filling out patient data and documents. Keywords: Work Motivation and Employee Performance

Puji Astuti, 2025, Implementasi Peraturan Presiden Nomor 5 Tahun 2015 Tentang Penyelenggaraan Sistem Administrasi Manunggal Satu Atap Kendaraan Bermotor Dalam Meningkatkan Pelayanan Masyarakat Pada Sistem Administrasi Manunggal Satu Atap Unit Pelaksana Teknis Badan Wilayah Palembang III (Studi Kasus 22), Jurusan Administrasi Publik pada Sekolah Tinggi Ilmu Administrasi Negara(STIA) Satya Negara Palembang, Pembimbing Utama (I) Ir. H. Heru Adi Putranto, M.Si dan pembimbing pendamping (II) A.Ridhuan Habena, S.I.Kom, M.Si. Pelayanan publik adalah penyediaan tenaga, jasa, atau barang untuk memenuhi kebutuhan masyarakat di berbagai sektor. Pelayanan ini dapat dilakukan oleh perseorangan, organisasi masyarakat, pemerintah, atau badan swasta dengan tujuan untuk memenuhi kebutuhan masyaraka. Pasal 22 dari Peraturan Presiden ini secara khusus menekankan pentingnya efisiensi dalam pelaksanaan sistem administrasi terintegrasi tersebut. Implementasi peraturan ini diharapkan mampu meningkatkan kualitas pelayanan, khususnya dalam hal kecepatan, keakuratan, dan transparansi dalam pengurusan administrasi kendaraan bermotor. Namun, dalam praktiknya, tidak semua unit pelaksana teknis berhasil menerapkan aturan ini secara optimal. Metode penelitian yang digunakan adalah metode kualitatif. Pengumpulan data dilakukan dengan cara observasi, wawancara, dokumentasi. Analisa data dilakukan dengan cara teknik Reduksi Data, Penyajian Data dan Penarikan Kesimpulan. Berdasarkan penelitian terhadap implementasi Pasal 22 Peraturan Presiden No. 5 Tahun 2015 di Kantor Bersama Samsat Unit Pelaksana Teknis Badan III, dapat disimpulkan bahwa pelaksanaan kebijakan ini telah berjalan cukup baik, ditandai dengan upaya penguatan komunikasi, ketersediaan sumber daya manusia, sikap positif pelaksana, penyederhanaan struktur birokrasi, serta pengembangan unit-unit pelayanan seperti Samsat Drive Thru dan E-Samsat. Namun, efektivitas pelayanan masih menghadapi kendala, antara lain kurangnya sosialisasi layanan berbasis teknologi, gangguan teknis pada aplikasi E-Samsat, dan belum berfungsinya layanan Delivery Order akibat rendahnya tingkat penggunaan oleh masyarakat. Oleh karena itu, perbaikan menyeluruh di berbagai aspek masih diperlukan untuk mewujudkan pelayanan publik yang lebih optimal. Kata Kunci : Implementasi, Pelayanan, Samsat.

Yersi Setiawati, 2025, Pengaruh Penerapan Sistem Antrian Online Terhadap Efektivitas Pelayanan Administrasi Kesehatan Pada Rumah Sakit Umum Pusat Dr. Rivai Abdullah Kabupaten Banyuasin, Jurusan Administrasi Publik pada Sekolah Tinggi Ilmu Administrasi Negara(STIA) Satya Negara Palembang, Pembimbing Utama (I) H. Suparman, S.Sos., S.Pd.I., M.Si dan pembimbing pendamping (II) Hendriyenti, S.Ag.M.Pd.I. Layanan rumah sakit tidak terlepas terhadap kepuasan masyarakat. Dalam mewujudkannya, diperlukan beberapa layanan khusus. Sebelum adanya sistem antrian Online, layanan rumah sakit sering kali diwarnai dengan ketidakefisienan dan ketidaknyamanan bagi pasien. Antrian panjang di loket pendaftaran menjadi pemandangan umum, mengharuskan pasien menunggu berjam-jam untuk sekadar mendapatkan giliran bertemu dokter. Efektivitas dalam Pelayanan administrasi kesehatan sangat erat kaitannya dengan kepuasan pasien dan kualitas pelayanan yang diberikan. Penelitian yang dilakukan oleh beberapa ahli menunjukkan bahwa peningkatan efektivitas pelayanan akan berdampak positif terhadap persepsi dan kepuasan pasien. Namun, penerapan teknologi, seperti sistem antrian Online, tidak selalu berjalan mulus. Metode penelitian yang digunakan adalah metode kuantitatif. Pengumpulan data dilakukan dengan cara observasi, kuisioner, dokumentasi. Analisa data dilakukan dengan cara teknik analisis statistik deskriptif dan regresi linier sederhana dan dengan uji hipotesis, koefisien determinasi dan normalitas. Hasil analisis data tes, yang diperkuat dengan angket atau kuesioner, maka ditemukan pengaruh positif antara sistem antrian terhadap efektivitas pelayanan hal ini dibuktikan dari hasil uji t dengan nilai signifikan 0.000<0.05. Kemudian dari hasil uji regresi linier sederhana dengan nilai persamaan Y = 14.917 + 0.131X + 3.42 yang mnunjukkan arah positif. Selanjutnya dari hasil uji koefisien eterminasi menunjukkan ada kontribusi pengaruh sebsar 0.142 (14.2%), sisanya 85.8% dipengaruhi oleh faktor-faktor lain di luar penelitian ini. Kata Kunci : Antrian, Efektivitas.

Marsela, 2025, Pengaruh Penggunaan Aplikasi Mobile JKN Terhadap Waktu Tunggu Pelayanan Pasien BPJS Di Rumah Sakit Umum Pusat Dr. Rivai Abdullah Kabupaten Banyuasin, Jurusan Administrasi Publik pada Sekolah Tinggi Ilmu Administrasi Negara(STIA) Satya Negara Palembang, Pembimbing Utama (I) H. Suparman, S.Sos., S.Pd.I., M.Si. dan pembimbing pendamping (II) Tarmizi Endrianto, S.Sos., M.Si. Peningkatan kualitas hidup sangat bergantung pada peran fasilitas pelayanan kesehatan, seperti puskesmas dan rumah sakit. Rumah sakit berfungsi sebagai salah satu fasilitas pendukung dalam meningkatkan kualitas kesehatan masyarakat dan berperan sebagai lembaga yang menyediakan layanan kesehatan secara menyeluruh. Mobile JKN merupakan aplikasi yang diperkenalkan oleh BPJS Kesehatan yang memungkinkan pengguna JKN untuk memanfaatkan berbagai layanan BPJS, termasuk Antrean Online, ketersediaan ruang perawatan, dan informasi jadwal operasi di fasilitas kesehatan rujukan mitra BPJS Kesehatan. Mobile JKN merupakan inovasi antrean online yang sejalan dengan inisiatif untuk mencegah penyakit menular. Waktu tunggu pasien memiliki pengaruh yang signifikan terhadap kepuasan dalam pelayanan di rumah sakit karena secara langsung memengaruhi pengalaman pasien selama menerima layanan kesehatan. Ketika waktu tunggu terlalu lama, pasien dapat merasa diabaikan atau kurang dihargai yang dapat menimbulkan perasaan frustrasi dan ketidakpuasan Metode penelitian yang digunakan adalah metode kuantitatif. Pengumpulan data dilakukan dengan cara observasi, kuisioner, dokumentasi. Analisa data dilakukan dengan cara teknik analisis statistik deskriptif dan regresi linier sederhana dan dengan uji hipotesis, koefisien determinasi dan normalitas. Hasil analisis data tes, yang diperkuat dengan angket atau kuesioner, maka ditemukan adanya pengaruh signifikan antara penggunaan aplikasi Mobile JKN terhadap waktu tunggu pelayanan pasien BPJS di Rumah Sakit Umum Pusat Dr. Rivai Abdullah, terbukti dengan thitung sebesar 2.514 (>ttabel 2.514) dan tingkat signifikansi 0,000 (< 0,05). Kontribusi penggunaan aplikasi terhadap waktu tunggu pelayanan sebesar 65.4% (R2=0.654), sementara 34.6% dipengaruhi oleh faktor lain yang tidak diteliti contohnya jumlah pasien, keadaan sarana, dan kemampuan pegawai. Koefisien regresi negatif sebesar -0.834 menunjukkan bahwa peningkatan penggunaan aplikasi akan menurunkan waktu tunggu pelayanan. Kata Kunci: Mobile JKN, Waktu tunggu, Rumah Sakit

Welly Andikah, 2025, Kebijakan merupakan rangkaian tindakan program dengan memperhatikan hal yang paling utama yaitu adanya suatu tujuan dalam pengurangan penggunaan kantong plastik seklai pakai. Dalam mengupaya untuk mengurangi jumlah kantong plastik yang sering digunakan dalam kebutuhan sehari-hari dan beralih ke penggunaan alternatif yang lebih berkelanjutan seperti menggunakan kantong plastik ramah lingkungan. Tujuan dari pengurangan penggunaan kantong plastik sekali pakai yaitu untuk mengurangi dampak negatif yang ditimbulkan oleh sampah plastik yang mencemari lingkungan dan dapat mengganggu kesehatan manusia. Prosedur penelitian dalam skripsi ini menggunakan metode penelitian Kuantitatif pendekatan Asosiatif. Pengumpulan data dilakukan dengan teknik kuesioner, data Sekunder dan skala pengukuran. Analisis data dilakukan dengan analisis yang digunakan untuk menguji hipotesis mengenai ada tidaknya pengaruh kebijakan terhadap pengurangan penggunaan kantong plastik sekali pakai. Dapat disimpulkan hasil dari penelitian ini bahwa terdapat pengaruh antara variabel kebijakan dengan variabel pengurangan penggunaan kantong plastik seklai pakai hal ini dibuktikan berdasarkan uji hipotesis hasil Koefesien 10.120 dengan nilai signifikan 0,05, yang artinya terdapat pengaruh yang positif dan signifikan antara kebijakan dan pengurangan penggunaan kantong plastik sekali pakai. Besarnya pengaruh kebijakan terhadap pengurangan penggunaan kantong plastik sekali pakai dapat dilihat dari hasil Koefesien determinasi sebesar 0,214 atau 21,4% Artinya, 21,4% dikatakan tidak signifikan dalam pengurangan penggunaan kantong plastik sekali pakai, tetapi ada pengaruh terhadap kebijakan sedangkan 78,6% di pengaruhi oleh faktor- faktor lain seperti kebijakan pemerintah, sikap dan perilaku masyarakat, sosialisasi dan edukasi, pengembangan kemasan lingkungan atau sistem daur ulang dan pengetahuan produk. Hal ini menegaskan bahwa kebijakan memiliki pengaruh yang sangat penting terhadap pengurangan penggu=-naan kantong plastik sekali pakai. Kata kunci : Kebijakan, Pengurangan Penggunaan Kantong Plastik Sekali Pakai.

Tri Prayogo, 2025, This study aims to analyze the influence of healthcare facilities on outpatient satisfaction at the Kalidoni Community Health Center (Puskesmas) in Palembang City. Using a descriptive quantitative method, data were collected from 100 respondents via questionnaire. The results of a simple regression analysis indicate that healthcare facilities significantly influence patient satisfaction. This finding underscores the importance of improving facilities and infrastructure to support quality healthcare services. Keywords : Healthcare facilities, patient satisfaction, public services

Siti Ully Matun Sa'diyah, 2025, The Role of the Village Head in Improving Village Community Empowerment at the Kenten Laut Village Office, Talang Kelapa District, Banyuasin Regency. Thesis, Public Administration Study Program, Satya Negara College of Administrative Sciences, Palembang. Primary Advisor: M. Sattarudin, S.Sos., M.Si. Assistant Advisor: Hj. Helda Fitriani, S.Pd., M.Si. Community empowerment is an important strategy in promoting village progress and independence. The village head, as the highest leader at the village level, plays a strategic role in mobilizing the community to become more empowered, both economically, socially, and culturally. This research was conducted in Kenten Laut Village, Talang Kelapa District, Banyuasin Regency to determine the extent of the village head's role in improving community empowerment and the factors influencing it. This research used qualitative methods with data collection techniques through interviews, observation, and documentation. The research results show that the Kenten Laut Village Head has played a role in fostering, motivating, and involving the community in empowerment programs. However, obstacles remain, such as a lack of active community participation and limited resources. The research results indicate that the Kenten Laut Village Head has fulfilled his role in fostering, motivating, and involving the community in various empowerment programs. However, several obstacles remain, such as a lack of active community participation and limited human resources. Therefore, it is recommended that the village head improve communication and coordination with the community and village officials to ensure a more optimal and sustainable empowerment process. Keywords: Role of the Village Head, Village Community Empowerment.

Aldi Romadon, 2025, "The Application of Good Governance Principles to Improve Public Services in Talang Kelapa District, Banyuasin Regency," Public Administration Department, Satya Negara State College of Public Administration (STIA) Palembang. Principal Advisor: Dr. Supardi, S.Sos., M.Si., and Assistant Advisor: Ms. Rahmawati, SH., M.Si. The purpose of this study is to determine the application of good governance principles and public services in Talang Kelapa District, Banyuasin Regency. The method used in this study is a qualitative research method with data collection through observation, interviews, literature review, and documentation. The results of the study on the Implementation of Good Governance Principles in Improving Public Services in Talang Kelapa District, Banyuasin Regency, have been implemented well. This is evident from the hard work and responsibility carried out by Talang Kelapa District employees in providing effective and efficient public services so that they are able to provide good public services and in accordance with the implementation of good governance principles that prioritize public service for the community. Keywords: Implementation of Good Governance Principles, Public Services, Talang Kelapa District

Sugiarti, 2025, This study aims to analyze the effect of training on the productivity of Small and Medium Industries (IKM) under the supervision of the Provincial Department of Industry in South Sumatra. The background of this research lies in the inconsistency of applying training outcomes in IKM operations and the suboptimal productivity in enhancing product value. This research employs a quantitative method with a descriptive-associative approach. The population consists of 50 IKM participants who have attended training programs. Data were collected through questionnaires and analyzed using validity and reliability tests, simple linear regression analysis, t-test, and coefficient of determination with the assistance of SPSS version 25. The findings reveal that the training variable (X) has a positive and significant effect on IKM productivity (Y). This is reflected in the respondents’ average responses, which indicate agreement that training improves skills, provides applicable methods, and involves experienced instructors. The coefficient of determination also shows that training contributes considerably to productivity improvement, although other factors also play a role. In conclusion, this study highlights that well-targeted training can serve as an effective strategy to enhance IKM productivity, particularly in terms of workforce skills, product quality, and production efficiency. The study recommends innovation in training materials, more practical methods, and continuous evaluation to ensure consistent implementation of training outcomes by IKM actors. Keywords: Training, Productivity, Small and Medium Industries (IKM), Department of Industry

Annisa Apriani, 2025, This study aims to explain the role of organizational culture in improving employee performance at PT Kereta Api Indonesia (KAI) Regional Division III Palembang. The research background is based on the fact that some employees still show a lack of enthusiasm and consistency in providing excellent service, which affects public satisfaction. This research employed a qualitative descriptive method using observation, interviews, documentation, and literature study. The informants consisted of structural officials of PT KAI Divre III Palembang and passengers. The results show that the implementation of organizational culture, consisting of integrity, professionalism, safety, innovation, and excellent service, has generally been carried out well. Employees are considered to have high integrity, professionalism in their work, and the ability to ensure safety and develop innovations in service. However, in the aspect of excellent service, weaknesses remain, particularly in consistency and responsiveness, which require improvement. Meanwhile, employee performance measured by the indicators in Government Regulation No. 30 of 2019 Article 10 Paragraph 2 (specific, measurable, realistic, time-bound, and adaptive to internal and external conditions) has been achieved optimally. This study concludes that organizational culture plays a significant role in enhancing employee performance at PT KAI Divre III Palembang, although the aspect of excellent service still requires improvement through employee coaching and training. Keywords : Organizational Culture, Employee Performance, PT Kereta Api Indonesia, Excellent Service.

Agus Saputra, 2025, This study examines the implementation of Regulation of the Minister of Health of the Republic of Indonesia Number 1148/Menkes/Per/VI/2011 concerning Pharmaceutical Wholesalers at PT Kimia Farma Tbk Palembang Branch, specifically Article 31 Paragraph 2 regarding guidance and supervision. The objective of this research is to analyze the extent to which the regulation has been implemented in terms of communication, resources, disposition, and bureaucratic structure, as well as to assess the company’s role in ensuring the availability, equitable distribution, and affordability of medicines, while protecting the public from the use of drugs that do not meet quality, safety, and efficacy standards. This research applied a qualitative approach with data collected through interviews, observation, and documentation. Data were analyzed descriptively using the Miles, Huberman, and Saldana model, which includes data reduction, data display, and conclusion drawing. The findings indicate that the implementation of the Ministerial Regulation at PT Kimia Farma Tbk Palembang Branch has been relatively effective. This is reflected in well-established communication among employees, adequate human resources and facilities despite the shortage of sales personnel, cooperative disposition of employees in executing policies, and a bureaucratic structure aligned with the division of tasks and functions. Moreover, the company actively carries out guidance and supervision by reminding the public about the dangers of using drugs that do not comply with standards. The study concludes that the implementation of the regulation is in accordance with the provisions, although improvements are needed in distribution and the addition of sales staff to support operational effectiveness. Keywords: Policy implementation, Pharmaceutical Wholesalers, PT Kimia Farma, Minister of Health Regulation 1148/Menkes/Per/VI/2011, Palembang

Annisa Destiani Sabda, 2025, This study examines the implementation of Banyuasin Regent Regulation No. 38/2023 on Accelerating Stunting Reduction in Azhar Permai Sub-district, Talang Kelapa, Banyuasin. Using a qualitative descriptive method with interviews, observations, and documentation, the research involved family planning officers, family support teams, and mothers of children at risk of stunting. Results show effective implementation based on Edward III’s indicators: clear cross-sector communication, adequate human resources from health workers and community cadres, strong commitment of implementers, and coordinated bureaucracy. Programs include regular growth monitoring, nutrition counseling, and community initiatives such as the “Friday Sharing” food program. The study concludes that the regulation is well executed but requires sustained funding and stronger public awareness to further reduce stunting. Keywords: policy implementation, stunting, Banyuasin, qualitative study.

Apriyadi, 2025, Implementation of Regulation of the Minister of Manpower of the Republic of Indonesia Number 5 of 2018 concerning Occupational Safety and Health in the Work Environment at PT. Sasa Inti Tbk, Palembang Branch (Case Study of Article 5 Paragraph 3) Department of Public Administration, Satya Negara State Administrative College (STIA). Main Supervisor (I) Ms. Rahmawati, S.H., M.Sc. and Assistant Supervisor (II) Mr. Ahmad Yani Kosali, SH., SE., MM. This study aims to determine and analyze the implementation of Regulation of the Minister of Manpower of the Republic of Indonesia Number 5 of 2018 concerning Occupational Safety and Health in the Work Environment at PT. Sasa Inti Tbk, Palembang Branch, specifically Article 5 Paragraph 3, which covers workplace buildings, cleaning facilities, air requirements, and housekeeping procedures. The background of this research is based on the importance of implementing hygiene and sanitation in creating a healthy and safe work environment, considering that there are still indications of problems related to human resources and the completeness of cleaning facilities in the company. The research method used was descriptive qualitative, with data collection techniques including observation, in-depth interviews, documentation, and literature review. The informants consisted of management directly involved in warehouse operations and the management of PT. Sasa Inti Tbk's Palembang Branch. Data analysis was conducted through data reduction, data presentation, conclusion drawing, and verification. The results showed that the regulation had been implemented through policy socialization, provision of hygiene facilities, and regulation of housekeeping procedures. However, limitations remained in the completeness of facilities, air requirements in the warehouse area, and the number and competence of human resources. In conclusion, although implementation has been ongoing, improvements to infrastructure, workforce training, and regular monitoring are needed to ensure compliance with applicable hygiene and sanitation standards. Keywords: Policy Implementation, Occupational Safety and Health.

Marsita Nur Islamiyah, 2025, This study aims to analyze the influence of leadership on employee performance at the Rectorate Office of the State Islamic University (UIN) Raden Fatah Palembang. The research method used is quantitative with a survey approach, in which the entire population of 57 employees was taken as the sample through a saturated sampling technique. The data were collected using a Likert-scale questionnaire, while the data analysis was carried out through simple linear regression, partial t-test, and the coefficient of determination (R²). The results indicate that leadership has a significant effect on employee performance. This finding is supported by the partial test, which confirms a positive relationship between leadership and employee performance. Effective leadership is proven to enhance the quality of work, discipline, cooperation, and responsibility of employees in carrying out their tasks. The conclusion of this study is that leadership plays an important role in improving the performance of employees at the Rectorate Office of UIN Raden Fatah Palembang. The practical implication of this research is expected to serve as a reference for the university in developing more effective leadership styles to support the achievement of its vision and mission. Keywords:Leadership, Employee Performance, Work Motivation, Discipline, UIN Raden Fatah Palembang

Mutia Zahra, 2025, "The Role of Subdistrict Head Leadership in Improving Employee Performance at the Subdistrict Office of Sematang Borang Subdistrict, Palembang City" Department of State Administration at the Satya Negara College of Administrative Sciences (STIA) Palembang. Main Supervisor (I) Hendriyenti, S.Ag., M.Pd.I and Assistant Supervisor (II) Antartila Rezki Aziz, S.H., M.Si One of the keys to the success of an agency in achieving its goals is largely determined by the abilities and skills of its leaders in addition to the ability to mobilize and direct subordinates or employees of the agency's sub-district head. Performance is the work result that can be achieved by a person or group of people in an agency in accordance with their respective authority and responsibilities in an effort to achieve organizational goals illegally, does not violate the law and does not conflict with morals and ethics. This research aims to find out the role of the sub-district head's leadership in improving employee performance at the Sematang Borang Sub-district Head's Office, Palembang City. The research method used in this research is a qualitative method. Meanwhile, data collection uses observation, interviews, literature study and documentation methods. Data analysis uses data reduction steps, data presentation and drawing conclusions. Activities in qualitative data analysis are carried out interactively and continue continuously until completion, so that the data is saturated. The research results indicate that the sub-district head's leadership role is effective. This is evident in his implementation of his leadership role by establishing policies, namely Sub-district Head Decree No. 022 of 2022 concerning Service Standards in Sematang Borang District. Furthermore, in providing direction, the sub-district head has carried out his role of providing guidance and communicating effectively. Furthermore, the sub-district head also conducts direct and indirect supervision of employees. This has impacted employee performance, as seen from the quantity and quality of employee work, time, and costs, all of which have been achieved effectively. Keywords: Leadership and Employee Performance

Rahma Rohanawati, 2025, This research is entitled “The Leadership Function in Improving Public Services at the Department of Population and Civil Registration of Palembang City.” The background of this study arises from the crucial role of leadership in organizing public services, particularly in population administration services that are essential for the community. The purpose of this research is to analyze how leadership functions contribute to improving the quality of public services at the Department of Population and Civil Registration of Palembang City. The research method applied is descriptive qualitative, using data collection techniques such as interviews, observations, and documentation. The informants consist of structural officials, staff, and community members as service users. Data were analyzed through data reduction, data presentation, and conclusion drawing. The results of the study show that the leadership functions at the Department of Population and Civil Registration have been implemented effectively. This can be seen in the formulation and implementation of policies, task coordination, asset management, supervision, technical guidance, and the execution of additional tasks assigned by the Mayor. Moreover, effective leadership also fosters public service delivery based on the principles of public interest, legal certainty, equality, balance of rights and obligations, professionalism, and community participation. The conclusion of this research is that leadership functions play a significant role in improving the quality of public services. Visionary, coordinated, and responsive leadership contributes to more effective, transparent, and accountable population administration services, thusincreasing community satisfaction and trust in the performance of local government. Keywords : Leadership Function, Public Service, Population Administration

Deni Fajar Susyanto, 2025, The Role of Instagram in Improving Health Service Information at the Kalidoni Community Health Center, Kalidoni District, Palembang. Department of Public Administration, Satya Negara State College of Administrative Sciences (STIA). Primary Supervisor: Ms. Rohmial S.E., M.Si., and Assistant Supervisor: Mr. Tarmizi Edrianto, S.Sos., M.Si. The development of information technology currently has a significant impact on various aspects of life, including the health sector. Social media, especially Instagram, is an effective means of disseminating information quickly, engagingly, and widely. This study aims to determine the role of Instagram in improving health service information at the Kalidoni Community Health Center, Kalidoni District, Palembang. The research method used is a descriptive qualitative approach with data collection techniques through interviews, observation, and documentation. The research results show that the Kalidoni Community Health Center's Instagram account plays a crucial role in disseminating information regarding health programs, service schedules, health education, and other health promotion activities. Through engaging and interactive visual content, information is more easily understood by the public and raises awareness of the importance of maintaining good health. Thus, Instagram has proven to be a strategic communication tool in supporting public health services in the Kalidoni Community Health Center's work area. Keywords: Instagram, social media, health information, Kalidoni Community Health Center

Pala Marito Panjaitan, 2025, Skripsi dengan judul Implementasi Peraturan Menteri Sosial Nomor 1 Tahun 2018 Tentang Program Keluarga Harapan di Kelurahan Lebung Gajah Kecamatan Sematang Borang (Studi Kasus Pasal 3) Jurusan Administrasi Negara pada Sekolah Tinggi Ilmu Administrasi (STIA) Satya Negara Palembang. Pembimbing Utama (I) Bapak Tirmizi Endrianto, S.Sos., M.Si dan Pembimbing Pendamping (II) Bapak H. DahniaI, S.E., M.Kom. Program Keluarga Harapan adalah sebuah program bantuan sosial bersyarat yang ditunjukkan untuk keluarga miskin dan rentan guna meningkatkan kualitas hidup dalam bidang pendidikan, kesehatan, dan kesejahteraan sosial. Tujuan dari penelitian ini adalah untuk menganalisis bagaimana pelaksanaan tentang peraturan Menteri Sosial Nomor 1 Tahun 2018 Pasal 3 tentang Program Keluarga Harapan (PKH) ini di Kelurahan Lebung Gajah Sematang Borang Kecamatan Sematang Borang. Ini dilakukan dengan metode penelitian lapangan, sedangkan teknik pengumpulan data dengan menggunakan wawancara, observasi dan dokumentasi. Analisis data yang dilakukan dengan menggunakan analisis deskriptif kualitatif. Hasil penelitian ini menunjukkan bahwa PKH diberikan kepada keluarga penerima manfaat (KPM) yang memenuhi kriteria. Keluarga dengan anak usia sekolah (SD hingga SMA/Sederajat, keluarga dengan (60 tahun ke atas). dalam seleksi KPM sering menghadapi tantangan seperti ketidakakuratan data keterbatasan anggaran. Perlu menguat sistem pendataan seperti integritas dengan DTKS/ basis data terpadu dan pendamping berkelanjutan untuk memastikan PKH tepat sasaran sesuai pasal 3. Kata Kunci: Implementasi; Program Keluarga Harapan (PKH)

Fenny Puspita Sari, 2025, Administrative division of urban villages is a strategy to improve efficiency and equity in public service delivery. This study analyzes the impact of territorial division on service quality in Azhar Permai Village using a quantitative approach through simple linear regression based on residents’ survey data. The findings reveal a positive and significant effect, with a positive regression coefficient and a significance value of <0.05. The coefficient of determination (R²) indicates that territorial division explains a substantial portion of the variation in service quality, although external factors also contribute. These results affirm that territorial division can enhance access, effectiveness, and efficiency of services, yet requires strengthening of bureaucratic capacity and adequate resource support. Practically, this study provides input for local governments in formulating division policies oriented toward improving the quality of public services. Keywords: territorial division, public service

Marasi Christina Sitanggang, 2025, The Role of Village Head Leadership Style in Improving the Performance of Village Officials in Kenten Laut Village, Talang Kelapa District, Banyuasin Regency, Public Administration Department, with Principal Advisor (I) M. Sattarudin, S.Sos., M.Si., and Assistant Advisor (II) Hj. Helda Fitriani, S.Pd., M.Si. The importance of village official performance within the village office government institution is to achieve predetermined goals, particularly in carrying out activities that improve and enhance the welfare of the people in general. The success of development depends on the human aspect itself, namely the Village Head as the leader, implementer, and manager of state resources, in this case, the Kenten Laut Village Employees. In order to realize the perfect Kenten Laut Village Employees, the Kenten Laut Village Employees need to be coached in order to improve performance and produce the best possible performance at the Kenten Laut Village Office. The Village Office leadership is quite good at supervising and controlling the implementation of tasks carried out by its employees, causing the performance of the employees to not be able to be improved. This can be seen from the presence and lateness of the working hours of employees who are assigned in their fields to help the community. The purpose of this study was to determine and analyze the role of the village head's leadership style in improving the performance of village officials in Kenten Laut Village. Leadership style has a significant influence on the effectiveness and productivity of village officials in carrying out government, development, and community service duties. The research method used was descriptive qualitative with data collection techniques through observation, interviews, and documentation. The results showed that the village head implemented a combination of democratic and participatory leadership styles, which were able to create good communication, increase work motivation, and encourage responsibility and discipline among village officials. With the right leadership style, the village head can create a conducive work atmosphere and improve the overall performance of village officials. The results of the study can be concluded that the role of the village head's leadership style in improving the performance of village officials in Kenten Laut Village is quite good, because the Village Head as a leader has not considered the performance of his employees, seen from the presence of employees who do not comply with entry and exit times, because the leader has not emphasized the discipline of the performance of village officials in the village office as applied for the benefit of the village office in serving the community if employees arrive on time then the community who have been waiting since morning do not feel their time is wasted waiting for the arrival of the employees on duty. Keywords: Role of Leadership Style, Apparatus Performance

Dedek Kurniawan, 2025, "The Influence of Organizational Culture on the Work Motivation of Civil Servants (ASN) at the Sako Sub-district Office, Palembang City." Department of Public Administration, Satya Negara State College of Public Administration (STIA). Primary Supervisor: Ms. Rohmial, S.E., M.Si., and Assistant Supervisor: Mr. M. Suparman, S.Sos., S.Pd.I., M.Si. This study examines the influence of organizational culture on the work motivation of Civil Servants (ASN) at the Sako Sub-district Office, Palembang City. The background of the study indicates that organizational culture and employee work motivation at the Sako Sub-district Office still need improvement, as evidenced by a lack of self-awareness in complying with regulations and delaying work, which impacts the quality of public services. The research problem is to determine whether organizational culture influences employee motivation at the Sako Sub-district Office, Palembang City. This study uses a quantitative approach with an associative method. Data collection was conducted by distributing questionnaires to 55 civil servant respondents at the Sako Sub-district Office. The independent variable in this study was Organizational Culture, while the dependent variable was Work Motivation. Data analysis was performed using simple linear regression and a partial t-test to examine the relationship between the two variables. The results of the study indicate that the organizational culture at the Sako Sub-district Office has been well-established, and employee work motivation is at a high level. Simple regression analysis and partial ttests demonstrated that organizational culture significantly influences employee work motivation, with a significance value of 0.000 (<0.05) and a coefficient of determination (R²) of 0.994. This indicates that 99.4% of work motivation is influenced by organizational culture, with the remaining 0.6% influenced by factors outside the study. Therefore, it is concluded that organizational culture plays a crucial role in shaping and enhancing employee work motivation at the Sako Sub-district Office in Palembang City. Keywords: Organizational Crocodile, Work Motivation

Sulis Dayanti, 2025, This study aims to analyze the role of public administration in improving employee professionalism at the Pangkalan Lampam Sub-District Office, Ogan Komering Ilir Regency, and to identify the inhibiting factors. This research employed a descriptive qualitative method, with data collected through observation, interviews, documentation, and literature review. The informants consisted of the sub-district head, sub-district secretary, staff from the general and public service divisions, and community members. The findings indicate that public administration plays a crucial role in supporting public services that are efficient, effective, responsive, accountable, and transparent. Efforts to enhance professionalism include streamlining procedures, conducting staff training, holding regular coordination meetings, and performing periodic evaluations. However, several obstacles remain, such as limited supporting infrastructure (internet connectivity and work facilities), insufficient human resource capacity in technology usage, and inadequate service room comfort. Overall, public administration at the Pangkalan Lampam Sub-District Office has positively contributed to improving employee professionalism, yet continuous improvement in infrastructure and staff capacity is required to achieve optimal public service. Keywords : public administration, employee professionalism, public service, Pangkalan Lampam Sub-District

Aziza Andriani, 2025, Implementation of Government Regulation Number 94 of 2021 Concerning Civil Servant Discipline at the Palembang City Transportation Agency (Case Study of Article 8 Paragraph 1), Public Administration Department, Satya Negara Palembang State College of Public Administration (STIA). Primary Supervisor (1) Tarmizi Endrianto, S.Sos., M.Si., and Secondary Supervisor (2) Despita, S.Pd., M.Pd. Civil Servant Disciplinary Regulations are regulations that govern obligations, prohibitions, and sanctions for non-compliance or violation of obligations by civil servants. However, based on initial observations, there were indications of problems at the Palembang City Transportation Agency, namely disciplinary violations by civil servants that could potentially disrupt their performance and service to the public. Some examples of disciplinary violations found included being late for work, failing to attend morning roll call, and leaving the workplace without permission. This study aims to determine and analyze the implementation of Government Regulation Number 94 of 2021 concerning Civil Servant Discipline at the Palembang City Transportation Agency. This study uses qualitative research methods. Data collection techniques include observation, interviews, documentation, and literature review. Data analysis techniques include data reduction, data presentation, and drawing conclusions. Based on the research and discussion, it can be concluded that the implementation of Government Regulation Number 94 of 2021 concerning Civil Servant Discipline at the Palembang City Transportation Agency has been effective. Leaders at the Palembang City Transportation Agency have demonstrated the ability to manage the bureaucracy clearly and structuredly, and have socialized and communicated these regulations to their employees through various means. Light, moderate, and severe disciplinary sanctions have also been effectively implemented to improve employee discipline. However, some employees still occasionally lack discipline. This is evident from the fact that during the past month, five employees have violated disciplinary rules, specifically being late to work. Each employee received a first warning letter (SP1) because this was their first time being late. Keywords: Implementation and Civil Servant Discipline

Riki Redika Sapari, 2025, This study aims to examine and analyze the implementation of the Indonesian Ministry of Home Affairs Regulation Number 47 of 2016 concerning Village Administration in Pangkalan Village, Rawas Ulu Subdistrict, Musi Rawas Utara Regency, as well as to identify the inhibiting factors in its implementation. This research employs a descriptive qualitative method through observation, interviews, documentation, and literature review. George C. Edward III’s policy implementation theory covering communication, resources, disposition, and bureaucratic structure was used as the analytical framework. The results reveal that the implementation of village administration has not been optimal, as indicated by weak communication synergy among village officials, limited human resources, budget constraints, and inadequate technological infrastructure, low active participation of officials, and an organizational structure design that is less adaptive to change. The manual recording system and the low understanding of village register management also pose major obstacles. Recommendations include improving officials’ capacity through training, optimizing the use of information technology, reorganizing the organizational structure, and enhancing coordination and community participation to achieve orderly administration in accordance with Ministry of Home Affairs Regulation No. 47 of 2016. Keywords: policy implementation, village administration, Ministry of Home Affairs Regulation No. 47 of 2016, Pangkalan Village

Hernando, 2025, The Role of Digital Libraries in Improving Library Services at the South Sumatra Provincial Library, Department of Public Administration at the Satya Negara Palembang College of Public Administration (STIA), Main Supervisor (I) Rahmawati, S.H., M.Si and co-supervisor (II) Despita, S.Pd., M.Pd. Libraries are one of the supporting facilities for education that serve as sources of information. The quality of a nation can be seen from its intelligence and knowledge, while intelligence and knowledge can be generated by science obtained from verbal and written information. With its great potential, the South Sumatra Provincial Library has the opportunity to become a pioneer in developing a reading culture through digital innovation. For this reason, it is necessary to conduct an in-depth study on the effectiveness of available digital library services, as well as to develop strategies to increase public interest in reading. The research method used is qualitative. Data collection is carried out through observation, interviews, and documentation. Data analysis is carried out using the techniques of Data Reduction, Data Presentation, and Conclusion Drawing. Research results show that, in general, the Digital Library service has been running quite well, as seen in the variable of digital library services, which has the strength of no physical limitations. Users can access the collection at any time and from anywhere with an internet connection, significantly expanding the reach of services without being hindered by physical location. Based on interviews, the digital library service is already good. In terms of service improvement, the application is considered functional, easy to use, and quite responsive, both in terms of the system and service staff. However, there are still several aspects that need to be improved. It was found that the system's durability needs to be strengthened, especially in terms of its capacity to handle user load. Finally, brand awareness is still low, as indicated by the lack of promotion and socialization of the application to the wider community. Keywords: Library, Digital, Application

Ahmad Azhari, 2025, This study discusses "The Influence of Health Worker Competence on Outpatient Satisfaction at Sukajadi Regional General Hospital (RSUD) Banyuasin Regency", with the formulation of the problem regarding how the Influence of Health Worker Competence on Outpatient Satisfaction at Sukajadi Regional General Hospital, Banyuasin Regency in providing services to Outpatient Satisfaction? The research method uses descriptive quantitative, with the help of the SPSS Windows Form Program Version 22. The number of samples is 100 respondents. Data collection techniques through observation, questionnaires, documentation and literature studies. Data analysis techniques include validity tests, reliability tests, normality tests, simple linear regression tests and hypothesis tests (t tests). The results of the study showed a t-value of 29.024, thus the calculated t-value > t-table (8.692 > 1.6607) and a significance level of 0.000 < 0.05, with an R2 determination of 66%. The conclusion is that the competence of healthcare workers has a positive and significant effect on patient satisfaction at Sukajadi Regional Hospital, Banyuasin Regency, reaching 66%. Keywords: Competence, Healthcare Workers, Satisfaction

Julian Sandi Pratama, 2025, Title: Analysis of the Performance of Employees at the Pangkalan Balai Market Regional Technical Management Unit (UPTD) in Providing Administrative Services to Vendors at the Pangkalan Balai Market, Banyuasin III District, Banyuasin Regency, Thesis, Department of Public Administration, Satya Negara State Administrative College (STIA) Palembang, Main Advisor (I): Mr. Ahmad Yani Kosali, SE., SH., MM, and Second Advisor (II): Ms. Antartila Rezki Aziz., SH., M.Si. This study aims to analyze the performance of employees at the Pangkalan Balai Market Regional Integrated Implementation Unit (UPTD) in providing administrative services to vendors at the Pangkalan Balai Market, Banyuasin III District, Banyuasin Regency. The main focus of the study is to evaluate the effectiveness and efficiency of the services provided, as well as to identify factors influencing the quality of these services. The research method used is a qualitative approach with data collection techniques through in-depth interviews, direct observation, and documentation studies. The research sample consisted of employees of the Pangkalan Balai Regional Government Implementation Unit (UPTD) Office and vendors at Pangkalan Balai Market, selected using a purposive sampling technique. The results are expected to provide a comprehensive overview of employee performance in administrative services, including strengths and weaknesses. These findings will form the basis for formulating recommendations to improve the quality of administrative services to vendors at Pangkalan Balai Market. This research is significant in the context of developing good governance, particularly in public services at the regional level. The results are expected to contribute to improving employee performance and vendor satisfaction, which will ultimately have a positive impact on local economic growth in Banyuasin III District. Keywords: Employee Performance, Administrative Services, and Traditional Market

Kurniawati, 2025, This study examines the implementation of the Sailing Permit (Surat Persetujuan Berlayar/SPB) policy at the Port Authority and Harbormaster Office (KSOP) Class IV Tanjung Pandan. Using Edward III’s implementation model—covering communication, resources, disposition, and bureaucratic structure—the research aims to evaluate the effectiveness of SPB issuance as a mechanism to ensure ship safety and compliance with maritime regulations. A qualitative descriptive method was applied, with data collected through interviews, observations, and documentation involving KSOP officials, staff, and shipping agents. Findings reveal that the SPB issuance process has been generally consistent with the Regulation of the Minister of Transportation No. 28/2022, yet challenges persist due to limited personnel, high workloads, and communication gaps, which at times delay the service. The study concludes that while policy implementation is on track with legal standards, improvements in staffing, internal communication, and human resource capacity are essential to enhance service efficiency and professionalism. Keywords: Policy Implementation, Sailing Permit, KSOP Tanjung Pandan

Muhammad Fikko Pernandi, 2025, This research is motivated by the increasing demand of society for multipurpose financing services, particularly at PT Mizuho Leasing Indonesia Tbk, Palembang Branch. Financing institutions play a significant role in supporting economic activities, especially by providing consumptive funds. However, the success of financing is not only determined by the availability of products but also by the quality of customer service. The purpose of this study is to analyze the implementation of customer service principles in supporting multipurpose financing at PT Mizuho Leasing Indonesia Tbk, Palembang Branch. This research employed a descriptive qualitative method with data collection techniques through interviews, observation, and documentation. Data analysis was conducted through reduction, presentation, and conclusion drawing, while data validity was tested using source triangulation. The results show that multipurpose financing has been implemented in accordance with OJK regulations and community needs, while the application of customer service principles (speed, accuracy, clarity, transparency, accessibility, friendliness, and efficiency) has been mostly carried out well. Nevertheless, there are still obstacles in terms of clarity of procedures and limited access to online services. The conclusion of this study is that PT Mizuho Leasing Indonesia Tbk, Palembang Branch, is able to enhance multipurpose financing quality through friendly, fast, and accurate service, although improvements are still needed in procedure socialization and the provision of technology-based services to facilitate customer access. Keywords : Multipurpose Financing, Customer Service, PT Mizuho Leasing Indonesia Tbk

Vira Febrianti, 2024, The Effect of Additional Employee Income on Employee Performance in Sako District, Palembang City. Public Administration Study Program at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Advisor (I) Mr. H. Suparman, S.Sos., Pd.I., M.Si and Assistant Advisor (II) Mrs. Despita, S.Pd., MPd. The purpose of this study is to determine the effect of Performance Allowance on Employee Performance at the Sub-district Office of Sako District, Palembang City. This study has two variables, namely the independent variable (TUKIN) and the dependent variable (Employee Performance). This study uses a quantitative research method. The population of this study were Civil Servants in Sako District, Palembang City with a population and sample obtained in this study totaling 50 people. The sampling technique used saturated sampling. The data analysis techniques used consist of t-test analysis, determination test and simple linear regression test with the help of SPSS software test tool version 22. The hypothesis in this study shows that t count> t table, namely 5.866> 5.510. The significance of the TPP variable is less than 0.05, namely 0.000 <0.05, meaning that Ho is rejected and Ha is accepted. The results of the correlation coefficient (R) test between TUKIN (X) and Employee Performance (Y) can be assessed as a correlation (R) of 0.646. The results of the determination coefficient test show that TUKIN has an influence of 41.8% on employee performance in Sako District, Palembang City. While the remaining 58.2% is caused by other variables. The results of the simple linear regression test have a positive constant value of 2.076 which indicates a positive influence of TUKIN (X). While the value of the regression coefficient X is 0.535 which states that if TUKIN (X) increases by one unit, then employee performance (Y) will increase by 0.535 or 53.5%. Based on the results obtained in this study, it can be concluded that there is a positive and significant influence between the TUKIN variable (X) on the Employee Performance variable (Y) which is 41.8% and the remaining 58.2% is influenced by other variables. Keywords: Performance Allowance, Employee Performance.

Karlandi, 2024, Management of Village Funds in 2022 in Improving Infrastructure Development in Muara Telang Marga Village, Sumber Marga Telang District, Banyuasin Regency, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Mr. Dr. Supardi, S.Sos., M.Si as Supervisor I and Mrs. Rahmawati, SH., M.Si as Supervisor II How is the Management of Village Funds in 2022 in Improving Infrastructure Development in Muara Telang Marga Village, Sumber Marga Telang District, Banyuasin Regency and To find out and analyze the Management of Village Funds in 2022 in Improving Infrastructure Development in Muara Telang Marga Village, Sumber Marga Telang District, Banyuasin Regency. Qualitative research methods using data collection techniques Observation, Interviews, Documentation and literature studies of this research also carried out Data Analysis Techniques in the form of data collection, Data reduction, data presentation and drawing conclusions The results of the study are in accordance with the research and discussion chapters, so researchers can conclude that Village financial management in this case Village Fund Management in Muara Telang Marga Village is in accordance with the Regulation of the Minister of Villages Number 21 of 2020 concerning General Guidelines for Village Development and Village Community Empowerment. In the planning, implementation, reporting, accountability stages that apply are in accordance with applicable regulations. Keywords: Village Fund Management, Infrastructure Development

Alisander Zebua, 2024, Implementation of Indonesian Government Regulation Number 94 of 2021 Concerning Civil Servant Discipline (Case Study of Article 8 Paragraph 2) at the Sub-district Office of Sematang Borang District, Palembang City. Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) Mrs. Holipah, S.Sos., M.Si and Assistant Supervisor (II) Mr. H.Suparman, S.Sos., S.Pd.I., M.Pd.i. Discipline among Civil Servants in Sematang Borang District in Palembang City, South Sumatra Province, generally shows positive results. The indicators contained in the Government Regulation of the Republic of Indonesia Number 94 of 2021 Concerning Civil Servant Discipline Case Study Article 8 Paragraph 2, including verbal warnings, written warnings and statements of dissatisfaction, have been implemented optimally. The method used in this study is a qualitative method, the researcher conducted research directly to the predetermined research object in order to see and observe directly the problems being studied so that a clear picture is obtained regarding Government Regulation of the Republic of Indonesia No. 94 of 2021 concerning Civil Servant Discipline Case Study of Article 8 Paragraph 2 in Sematang Borang District, Palembang City. The purpose of this study is to gain a deep understanding of how the implementation of the regulation is carried out in the field and to explore the problems that arise in its application. Data collection methods used include direct observation and in-depth interviews with related informants. The results of this study are expected to provide a comprehensive picture of the implementation of the Government Regulation and provide recommendations for improvement and development of policies in the future.

Riska Dewi Saputri, 2024, The Effect of K3 Training (Occupational Safety and Health) on the Performance of Members of the Fire and Rescue Service in Alang-Alang Lebar District, Palembang City, Department of State Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main supervisor (I) Mr. H.Suparman, S.Sos., S.Pd., M.Si and accompanying supervisor (II) Mrs. Rahmawati, S.H., M.Si Based on observations in December 2023 carried out at the Fire and Rescue Service, Alang-Alang Lebar District, Palembang City, problems were found, namely frequent fires in shophouses that were difficult to reach to extinguish, then a lack of personnel and few posts available. Based on the phenomenon that occurs, by providing training to employees, their abilities will become better in improving performance. Likewise, K3 training will make employees safe when working. The K3 training provided by the agency will influence the performance produced by its members. K3 training is an important aspect in efforts to improve employee performance and can provide protection for employees to be free from accidents and unhealthy environments that can be detrimental to employees and the company. The hypothesis in this research is that there is an influence of K3 training on member performance. The method used in this research is quantitative methods. The sample in this study amounted to 82 people using a saturated sample. The data collection process uses a Likert scale. The technique for testing this research questionnaire uses validity tests, reliability tests, normality tests, t tests, simple regression analysis, and coefficient of determination tests. Based on the results obtained in this research, it can be concluded that the K3 Training variable (X) has a significant effect on the Member Performance variable (Y) by 63.5% and the remaining 36.5% is influenced by other variables not included in this research. K3 training has a positive effect on member performance which is followed by an increase in K3 training. This shows that the higher the influence of K3 Training, the performance of members of the Fire and Rescue Service in Alang-Alang Lebar District, Palembang City will also increase. Keywords: K3 Training, Performance

Aulia Konsela, 2024, The Role of Human Resource Development in Increasing Workers at PT. WOM FINANCE. Tbk Palembang Branch. Department of Public Administration at the Satya Negara Palembang College of Administrative Sciences (STIA). Main Supervisor (I) M.Sattarudin, S.Sos., M.Si, and Assistant Supervisor (II) Djisman T, S.H., M.Si The aim of the research is to find out. To find out and analyze Human Resource Development at PT. WOM FINANCE. Tbk Palembang Branch and to find out the obstacles faced in improving worker performance at PT. WOM FINANCE. Tbk Palembang Branch The research method used is a qualitative method. Data or information collected through observation and interviews with informants as well as documentation and literature study. The data analysis techniques used in this research are data collection, data presentation, data reduction and drawing conclusions. The results of research and analysis show the role of human resource development at PT. WOM FINANCE. Tbk Palembang Branch is not yet optimal. This is because employees have been given training and education, but the workers' skills, abilities, attitudes and competencies have not shown changes, which means they are appropriate. Employee performance at PT. WOM FINANCE. Tbk Palembang Branch has been optimal, but there are still quality workers who do not have the ability to carry out the tasks given because of the training provided by PT. WOM FINANCE. Tbk Palembang Branch has not yet fully distributed staffing and factors that hinder Human Resource Development in improving employee performance at PT. WOM FINANCE. Tbk Palembang Branch, Supervision carried out during training and education is not too strict, and the budget for developers is still minimal. Keywords: HR development and performance

M. Farhan Firsadha, 2024, Thesis title Implementation of Law Number 8 of 2019 concerning the Implementation of the Hajj and Umrah at the Office of the Ministry of Religion of South Sumatra Province (Case Study: Article 6) Department of State Administration (STIA) Satya Negara Palembang. Main Supervisor Mr. Ir. Heru Adi Putranto, M.Si and your accompanying supervisor. Ahmad Yani Kosali, SE., SH., MM. The aim of the research carried out by researchers at the Office of the Ministry of Religion of South Sumatra Province is to be able to find out the administrative services, guidance services for Hajj rituals provided to prospective Hajj pilgrims and to find out the obstacles in services to prospective Hajj pilgrims of the Ministry of Religion of South Sumatra Province. This research uses a qualitative methodology, namely data and information obtained through interviews with sources, including sections of Hajj and Umrah organizers, Hajj pilgrims and those related to services for Hajj pilgrims. The Hajj pilgrim service at the Ministry of Religion of South Sumatra Province is a form of service provided to all people who intend to carry out the Hajj pilgrimage with the intention of making it easier for the Hajj pilgrims to carry out their Hajj from the start of their departure to the holy land until they return to the land. water safely and for the sake of Allah SWT's blessing. Administrative services, such as registration and cancellation, will be served well. Hajj ritual guidance services are also carried out as well as possible. All of this aims to make it easier for prospective Hajj pilgrims to receive services according to their rights. Keywords: Service, Hajj

Zahid Ridha Ahmad, 2024.